{"id":192820,"date":"2026-06-18T12:16:31","date_gmt":"2026-06-18T12:16:31","guid":{"rendered":"https:\/\/sinch.com\/voice\/plateforme\/"},"modified":"2026-06-18T14:48:39","modified_gmt":"2026-06-18T14:48:39","slug":"plateforme","status":"publish","type":"voice","link":"https:\/\/sinch.com\/fr\/voice\/plateforme\/","title":{"rendered":"Plateforme"},"content":{"rendered":"\r\n
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UNE PLATEFORME DE VOIX POUR LES ENTREPRISES\u00a0<\/p>\r\n \r\n

\r\n Des communications modernes avec une fiabilit\u00e9 de niveau entreprise\u00a0 <\/h1>\r\n <\/div>\r\n\r\n

La plateforme cloud de voix de Sinch aide les entreprises \u00e0 s’affranchir des syst\u00e8mes de voix obsol\u00e8tes, \u00e0 r\u00e9duire le nombre de fournisseurs et \u00e0 offrir des appels s\u00e9curis\u00e9s de haute qualit\u00e9 dans le monde entier. C’est un moyen plus simple d’engager les clients et de rester conforme sans compromettre les performances ou le contr\u00f4le.\u00a0<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Contacter un expert<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Rejoignez plus de 150\u00a0000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde <\/div>\r\n <\/div>\r\n
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\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Uber <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n PayPal <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Visa <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Albertsons <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Tinder <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n First Bank <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/section>\r\n\n\n\r\n
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POURQUOI SINCH VOICE<\/p>\r\n \r\n

Fiable, \u00e9volutive et facile \u00e0 d\u00e9ployer d\u00e8s le premier jour<\/h2>\r\n <\/div>\r\n\r\n\r\n

La plateforme de voix Sinch Voice<\/a> vous permet de lancer des exp\u00e9riences de voix s\u00e9curis\u00e9es \u00e0 grande \u00e9chelle sans ajouter de complexit\u00e9 ni de pression sur vos \u00e9quipes.<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

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\r\n Fiabilit\u00e9 de niveau entreprise <\/h3>\r\n
\r\n Notre r\u00e9seau exclusif de niveau entreprise offre une disponibilit\u00e9 de plus de 99,95 % et couvre plus de 95 % des \u00c9tats-Unis pour des appels d’une clart\u00e9 absolue.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n \u00c9volutivit\u00e9 <\/h3>\r\n
\r\n G\u00e9rez facilement les pics d’appels gr\u00e2ce \u00e0 une capacit\u00e9 \u00e9lastique qui prend en charge plus de 300 milliards de minutes annuelles et plus de 160 millions de num\u00e9ros.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Int\u00e9gration simple <\/h3>\r\n
\r\n Des API conviviales pour les d\u00e9veloppeurs et des options BYOC se connectent aux CRM, aux centres de contact et aux applications pour un contr\u00f4le unifi\u00e9.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n API vocale programmable <\/h3>\r\n
\r\n Ajoutez le SVI, l’enregistrement des appels, la transcription et le masquage \u00e0 n’importe quel flux de travail \u00e0 l’aide de simples appels REST.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Liaison Elastic SIP\u00a0 <\/h3>\r\n
\r\n D\u00e9ployez des liaisons cloud avec une capacit\u00e9 \u00e0 la demande et des tarifs \u00e0 l’utilisation.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Appels vocaux et vid\u00e9o dans l’application\u00a0 <\/h3>\r\n
\r\n Apportez des appels WebRTC en temps r\u00e9el aux exp\u00e9riences web et mobiles.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Num\u00e9ros mondiaux\u00a0 <\/h3>\r\n
\r\n Obtenez des num\u00e9ros locaux, mobiles et gratuits dans plus de 70 pays.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Contr\u00f4le avanc\u00e9 des appels\u00a0 <\/h3>\r\n
\r\n Utilisez le SVI, la d\u00e9tection de r\u00e9pondeur (AMD), la synth\u00e8se vocale (TTS) et les conf\u00e9rences pour des interactions plus intelligentes.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n S\u00e9curit\u00e9 et conformit\u00e9\u00a0 <\/h3>\r\n
\r\n Chiffrement de bout en bout (TLS\/SRTP), conformit\u00e9 au RGPD, aux normes ISO 27001 et STIR\/SHAKEN.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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SES POINTS FORTS\u00a0<\/p>\r\n \r\n

Propulsez la voix sur chaque point de contact client\u00a0<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Service client\u00a0 <\/h3>\r\n
\r\n Boostez la productivit\u00e9 et la satisfaction des appelants avec des centres de contact cloud qui utilisent le BYOC, le SVI et le routage intelligent.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
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\r\n Mises \u00e0 jour destin\u00e9es aux clients <\/h3>\r\n
\r\n Automatisez les appels de rendez-vous, de livraison et d’alerte \u00e0 grande \u00e9chelle pour tenir les clients inform\u00e9s.\u00a0\u2028 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
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\r\n Communications in-app <\/h3>\r\n
\r\n Ajoutez des appels s\u00e9curis\u00e9s aux applications de t\u00e9l\u00e9sant\u00e9, de covoiturage ou de support pour des conversations branded et faciles \u00e0 utiliser.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
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\r\n Voix prot\u00e9g\u00e9e en mati\u00e8re de confidentialit\u00e9\u00a0 <\/h3>\r\n
\r\n Utilisez le masquage de num\u00e9ros afin que les marketplaces et les plateformes de services \u00e0 la demande connectent les utilisateurs tout en prot\u00e9geant les informations personnelles.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
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\r\n Ventes et marketing\u00a0\u00a0 <\/h3>\r\n
\r\n Menez des campagnes sortantes plus intelligentes avec la num\u00e9rotation automatique et des statistiques en temps r\u00e9el.\u00a0\u2028 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Questions fr\u00e9quemment pos\u00e9es<\/h2>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \r\n\r\n \r\n Qu’est-ce qu’une plateforme de voix cloud ?\u00a0 <\/button>\r\n\r\n <\/div>\r\n \r\n
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Une plateforme de voix cloud est une solution bas\u00e9e sur le cloud qui aide les entreprises \u00e0 g\u00e9rer, faire \u00e9voluer et s\u00e9curiser les communications vocales<\/a> \u00e0 l’\u00e9chelle mondiale, rempla\u00e7ant ainsi les syst\u00e8mes traditionnels sur site.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n Quelle est la diff\u00e9rence entre l’API vocale de Sinch et les autres fournisseurs ?\u00a0 <\/button>\r\n\r\n <\/div>\r\n \r\n
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Sinch poss\u00e8de son propre r\u00e9seau, ce qui signifie que vous b\u00e9n\u00e9ficiez d’une fiabilit\u00e9 in\u00e9gal\u00e9e, d’une expertise approfondie en mati\u00e8re de voix, de moins de fournisseurs \u00e0 g\u00e9rer et d’une suite de communications unifi\u00e9e.\u00a0<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n Comment Sinch garantit-elle la qualit\u00e9 de la voix et sa fiabilit\u00e9 ?\u00a0 <\/button>\r\n\r\n <\/div>\r\n \r\n
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Sinch exploite un Super R\u00e9seau<\/a> aux \u00c9tats-Unis et se connecte \u00e0 un r\u00e9seau mondial avec des centres de donn\u00e9es g\u00e9o-redondants, de multiples points de pr\u00e9sence et un SLA de disponibilit\u00e9 de 99,95 %. Il achemine plus de 300 milliards de minutes de trafic de voix chaque ann\u00e9e.\u00a0<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n La plateforme cloud de voix de Sinch peut-elle s’int\u00e9grer \u00e0 nos syst\u00e8mes existants ?\u00a0 <\/button>\r\n\r\n <\/div>\r\n \r\n
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Oui. Sinch propose des connecteurs pr\u00e9-int\u00e9gr\u00e9s et des strat\u00e9gies BYOC <\/a>pour s’int\u00e9grer \u00e0 Salesforce, SAP, Genesys<\/a>, et plus encore pour une transition en douceur.\u00a0<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n Quelles normes de s\u00e9curit\u00e9 et de conformit\u00e9 Sinch Voice respecte-t-elle ?\u00a0 <\/button>\r\n\r\n <\/div>\r\n \r\n
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La plateforme fournit un chiffrement de bout en bout (TLS\/SRTP), des contr\u00f4les d’acc\u00e8s IP, et est conforme aux normes RGPD, ISO 27001 et STIR\/SHAKEN<\/a>.\u00a0<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n Comment Sinch prend-elle en charge les communications vocales mondiales ? <\/button>\r\n\r\n <\/div>\r\n \r\n
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Sinch propose des num\u00e9ros locaux, mobiles et des num\u00e9ros gratuits<\/a> dans plus de 70 pays<\/a> et atteint plus de 92 % de terminaison sur r\u00e9seau, ce qui vous aide \u00e0 rester local tout en op\u00e9rant \u00e0 l’\u00e9chelle mondiale.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n\r\n \r\n Comment la plateforme de voix cloud aide-t-elle \u00e0 r\u00e9duire la prolif\u00e9ration des fournisseurs ? <\/button>\r\n\r\n <\/div>\r\n \r\n
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Sinch r\u00e9unit la voix<\/a>, la messagerie<\/a>, l’email<\/a> et la v\u00e9rification<\/a> sur une plateforme unique, simplifiant ainsi la gestion et r\u00e9duisant le besoin de multiples fournisseurs.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n