{"id":192104,"date":"2026-06-15T15:37:39","date_gmt":"2026-06-15T15:37:39","guid":{"rendered":"https:\/\/sinch.com\/solutions\/commerce-conversationnel\/"},"modified":"2026-06-24T02:45:10","modified_gmt":"2026-06-24T02:45:10","slug":"commerce-conversationnel","status":"publish","type":"solutions","link":"https:\/\/sinch.com\/fr\/solutions\/commerce-conversationnel\/","title":{"rendered":"Commerce conversationnel"},"content":{"rendered":"\r\n
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COMMERCE CONVERSATIONNEL<\/p>\r\n \r\n

\r\n Offrez une exp\u00e9rience d’achat plus riche avec les chatbots et les canaux de messagerie <\/h1>\r\n <\/div>\r\n\r\n

R\u00e9volutionnez le parcours client ! Boostez les ventes et entretenez des relations \u00e0 long terme \u2013 avec un chatbot qui fait le travail \u00e0 votre place et sur n’importe quel canal que votre client pr\u00e9f\u00e8re. <\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Contacter un expert<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Rejoignez plus de 200 000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde. <\/div>\r\n <\/div>\r\n
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\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Uber <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n PayPal <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Visa <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Albertsons <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Tinder <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n First Bank <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/section>\r\n\n\n\r\n
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Utilisez des conversations personnalis\u00e9es pour convertir et engager<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n
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\r\n \r\n Restez pertinent – automatiquement<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Profitez des tendances et des saisons pour offrir des publicit\u00e9s sociales sur mesure et des r\u00e9ductions qui restent toujours d’actualit\u00e9. C’est automatique \u2013 m\u00eame la qualification des leads ! \r\n<\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Aidez les clients \u00e0 trouver votre magasin et le produit id\u00e9al<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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R\u00e9volutionnez le processus d’achat avec l’AI ! Soyez rapide gr\u00e2ce aux recommandations de produits, \u00e0 la vue catalogue et aux indications du magasin le plus proche. <\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Augmentez les ventes<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Sachez ce que vos clients recherchent et pourquoi ils abandonnent leur panier ! R\u00e9cup\u00e9rez des conversions gr\u00e2ce \u00e0 un assistant d’achat virtuel. <\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Enchantez vos clients<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Continuez \u00e0 impressionner les clients m\u00eame apr\u00e8s leur conversion. Partagez le statut de la commande avant m\u00eame qu’ils ne le demandent, envoyez des enqu\u00eates NPS personnalis\u00e9es, et bien plus encore pour sublimer l’exp\u00e9rience client ! <\/p><\/div>\r\n \r\n

Commencer maintenant<\/a><\/div> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n
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\r\n Contacter un expert<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
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R\u00e9pondez \u00e0 n’importe qui, n’importe o\u00f9 – en quelques secondes<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n SMS <\/h3>\r\n
\r\n Envoyez et recevez des messages texte \u00e0 grande \u00e9chelle par le biais d\u2019une connexion unique. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n RCS <\/h3>\r\n
\r\n M\u00e9dias enrichis, r\u00e9ponses guid\u00e9es, et une exp\u00e9rience similaire \u00e0 celle d’une application, le tout dans la bo\u00eete de r\u00e9ception SMS des utilisateurs. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n WhatsApp <\/h3>\r\n
\r\n Cr\u00e9ez des chats automatis\u00e9s, am\u00e9liorez la confiance et enrichissez le parcours client. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Facebook Messenger <\/h3>\r\n
\r\n Connectez-vous avec 1 milliard d’utilisateurs dans le monde sur Facebook Messenger for Business. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Instagram <\/h3>\r\n
\r\n Faites passer l’exp\u00e9rience de vos utilisateurs au niveau sup\u00e9rieur gr\u00e2ce au commerce conversationnel en temps r\u00e9el sur Instagram. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Viber <\/h3>\r\n
\r\n Connectez-vous avec des publics cl\u00e9s via Viber Business Messaging. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Telegram <\/h3>\r\n
\r\n Activez des conversations branded initi\u00e9es par le client sur une plateforme s\u00e9curis\u00e9e. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n KakaoTalk <\/h3>\r\n
\r\n Envoyez des rich messages aux clients sur le canal qu’ils adorent. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n LINE <\/h3>\r\n
\r\n \u00c9changez par chat avec des clients au Japon, en Tha\u00eflande et dans d’autres pays avec LINE. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Passez \u00e0 l’omnicanal avec nos mod\u00e8les de chatbot pr\u00eats \u00e0 l’emploi<\/h2>\r\n <\/div>\r\n\r\n\r\n

Connectez le m\u00eame flux de bot sur chaque canal que vos clients utilisent ! Un seul flux, une seule plateforme, des possibilit\u00e9s de conversion infinies !<\/p>

R\u00e9duisez les obstacles \u00e0 l’achat avec l’API de conversation ! Soyez disponible pour r\u00e9pondre aux questions et fournissez des informations pertinentes aux clients, o\u00f9 qu’ils se trouvent dans leur parcours.<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n En savoir plus sur Chatlayer<\/a>\r\n <\/div>\r\n \r\n
\r\n En savoir plus sur l’API de conversation<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
\r\n\r\n \"Image\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Les bots AI sont l\u00e0 pour transformer vos conversations client<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Choisissez votre langue <\/h3>\r\n
\r\n Configurez votre chatbot dans une langue et commencez instantan\u00e9ment \u00e0 servir vos clients dans plus de 125 autres langues. Voil\u00e0 ! <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Choisissez les canaux et les formats <\/h3>\r\n
\r\n Communiquez par voix ou par texte, avec des images, des vid\u00e9os, ou m\u00eame des documents PDF dans diff\u00e9rentes applications ! <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Analysez et am\u00e9liorez <\/h3>\r\n
\r\n Surveillez la qualit\u00e9 de service et les analyses pour am\u00e9liorer en permanence les interactions et les conversions ! <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Connectez votre \u00e9quipe et passez \u00e0 l’\u00e9chelle <\/h3>\r\n
\r\n Laissez votre \u00e9quipe fournir un support aux clients pendant qu’ils font leurs achats, ou r\u00e9soudre leurs probl\u00e8mes en connectant votre propre centre de contact. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n \r\n
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\r\n \"Logo\r\n <\/div>\r\n \r\n
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\r\n \u00ab\u00a0Chez Sinch, nous avons vu un partenaire engag\u00e9 \u00e0 r\u00e9soudre nos probl\u00e8mes comme s’ils \u00e9taient les leurs.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Rheise Marestoni <\/cite>\r\n\r\n Coordinateur des op\u00e9rations – iFood<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n \n\n\r\n
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D\u00e9couvrez les produits de messagerie conversationnelle<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Conversation API <\/h3>\r\n
\r\n Votre passerelle vers tous les canaux appr\u00e9ci\u00e9s par vos clients en une seule interface. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n Campagnes <\/h3>\r\n
\r\n Cr\u00e9ez et diffusez des campagnes de messagerie mobile personnalis\u00e9es qui transforment l\u2019exp\u00e9rience avec la marque. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n Chatlayer <\/h3>\r\n
\r\n Faites \u00e9voluer vos conversations gr\u00e2ce \u00e0 de puissants chatbots et voicebots bas\u00e9s sur l’AI. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n ContactPro <\/h3>\r\n
\r\n D\u00e9veloppez des exp\u00e9riences de service client omnicanales compl\u00e8tes. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Obtenez vos analyses<\/h2>\r\n <\/div>\r\n\r\n <\/div>\r\n
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