{"id":161434,"date":"2025-06-16T09:34:00","date_gmt":"2025-06-16T09:34:00","guid":{"rendered":"https:\/\/sinch.com\/?post_type=scc-chapter&#038;p=161434"},"modified":"2025-06-16T10:01:47","modified_gmt":"2025-06-16T10:01:47","slug":"a-propos-enquete-ecc","status":"publish","type":"scc-chapter","link":"https:\/\/sinch.com\/fr\/etat-communications-clients\/chapitre\/a-propos-enquete-ecc\/","title":{"rendered":"\u00c0 propos de l&rsquo;enqu\u00eate sur l&rsquo;\u00e9tat des communications clients"},"content":{"rendered":"\r\n<section data-content-type=\"component\" id=\"block-3d2fd656bc0eeb2bab34d2a8084482f8\" class=\"section section-table section-py bg-body\" data-theme=\"light\">\r\n    <div class=\"container\">\r\n                    <div class=\"row\">\r\n                <div class=\"col-lg-9\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9partition de l\u2019enqu\u00eate aupr\u00e8s des consommateurs<\/h2>\r\n                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                <div class=\"d-flex flex-column gap-5 gap-md-6 gap-lg-7 mt-6 mt-md-7 mt-lg-9\">\r\n            \n\r\n    <div class=\"table-compare-block align wp-block-acf-table-child\" data-table-active-column=\"\">\r\n    \r\n        \n\n<div class=\"wp-block-table is-style-stripes\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><div class=\"table-compare\" id=\"processed-table-69e8d1a9ae8fa\"><div class=\"table-row table-head\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Pays<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Genre<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Date de naissance<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">\u00c9tats-Unis\u00a0: 25,2\u00a0%\u2028\u2028\u2028\u2028\u2028<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Femme\u00a0: 53,4\u00a0% \u2028 \u2028<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Avant 1946\u00a0: 3,0\u00a0% \u2028 \u2028 \u2028\u2028<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Inde\u00a0: 9,4\u00a0%\u2028<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Homme\u00a0: 46,1\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">1946-1964: 31%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Br\u00e9sil\u00a0: 9,2\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Non-binaire (ou pas de r\u00e9ponse)\u00a0: 0,4\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">1965-1980: 27.1%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Royaume-Uni\u00a0: 9,1\u00a0%\u2028<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">1981-1996: 28.6%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Australie\u00a0: 9,0\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">1997-2012: 10.3%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Canada\u00a0: 7,4\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Allemagne\u00a0: 7,1\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">France\u00a0: 7,1\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Mexique\u00a0: 5,4\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Singapour\u00a0: 3,7\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Espagne\u00a0: 3,7\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Italie\u00a0: 3,6\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\"><\/div><\/div><\/div><\/div><\/div>\n\n\r\n\r\n        <\/div>\r\n\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n<section data-content-type=\"component\" id=\"block-012544b5cf323b4a46e23ec32f740279\" class=\"section section-table section-py bg-body\" data-theme=\"light\">\r\n    <div class=\"container\">\r\n                    <div class=\"row\">\r\n                <div class=\"col-lg-9\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9partition pour le secteur de la sant\u00e9<\/h2>\r\n                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                <div class=\"d-flex flex-column gap-5 gap-md-6 gap-lg-7 mt-6 mt-md-7 mt-lg-9\">\r\n            \n\r\n    <div class=\"table-compare-block align wp-block-acf-table-child\" data-table-active-column=\"\">\r\n    \r\n        \n\n<div class=\"wp-block-table is-style-stripes\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><div class=\"table-compare\" id=\"processed-table-69e8d1a9ae969\"><div class=\"table-row table-head\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Taille de l\u2019entreprise (par effectif)<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Recettes annuelles<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">R\u00f4les<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">51 \u00e0 200\u00a0: 22,8\u00a0%\u2028\u2028<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">10\u00a0M de dollars \u2013 50\u00a0M de dollars\u00a0: 25,0\u00a0%\u2028\u2028<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Cadre sup\u00e9rieur\u00a0: 24\u00a0%\u2028<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">201 \u00e0 500\u00a0: 26,0\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">50\u00a0M de dollars \u2013 100\u00a0M de dollars\u00a0: 26,0\u00a0%\u2028<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Vice-pr\u00e9sident\u00a0: 25\u00a0%\u2028<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">501 \u00e0 1\u00a0000\u00a0: 25,2\u00a0%\u2028<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">100\u00a0M de dollars \u2013 500\u00a0M de dollars\u00a0: 25,2\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Directeur\u00a0: 26,0\u00a0%\u2028<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Plus de 1\u00a0000\u00a0: 26,0\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Plus de 500\u00a0M de dollars\u00a0: 23,8\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Responsable\u00a0: 25,0\u00a0%<\/div><\/div><\/div><\/div><\/div>\n\n\r\n\r\n        <\/div>\r\n\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n<section data-content-type=\"component\" id=\"block-3cdf7de5c4bfe2ebcb660869a435c0e5\" class=\"section section-table section-py bg-body\" data-theme=\"light\">\r\n    <div class=\"container\">\r\n                    <div class=\"row\">\r\n                <div class=\"col-lg-9\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9partition dans le secteur des services financiers<\/h2>\r\n                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                <div class=\"d-flex flex-column gap-5 gap-md-6 gap-lg-7 mt-6 mt-md-7 mt-lg-9\">\r\n            \n\r\n    <div class=\"table-compare-block align wp-block-acf-table-child\" data-table-active-column=\"\">\r\n    \r\n        \n\n<div class=\"wp-block-table is-style-stripes\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><div class=\"table-compare\" id=\"processed-table-69e8d1a9ae99d\"><div class=\"table-row table-head\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Taille de l\u2019entreprise (par effectif)<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Recettes annuelles<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">R\u00f4les<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">51 \u00e0 200\u00a0: 25,1\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">10\u00a0M de dollars \u2013 50\u00a0M de dollars\u00a0: 25,3\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Cadre sup\u00e9rieur\u00a0: 25,5\u00a0%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">201 \u00e0 500\u00a0: 24,6\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">50\u00a0M de dollars \u2013 100\u00a0M de dollars\u00a0: 25,1\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Vice-pr\u00e9sident\u00a0: 25,1\u00a0%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">501 \u00e0 1\u00a0000\u00a0: 25,3\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">100\u00a0M de dollars \u2013 500\u00a0M de dollars\u00a0: 25,5\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Directeur\u00a0: 25,5\u00a0%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Plus de 1\u00a0000\u00a0: 25,1\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Plus de 500\u00a0M de dollars\u00a0: 24,1\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Responsable\u00a0: 23,8\u00a0%<\/div><\/div><\/div><\/div><\/div>\n\n\r\n\r\n        <\/div>\r\n\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n<section data-content-type=\"component\" id=\"block-cb53f36a5b15b9363f50210b86f33fbd\" class=\"section section-table section-py bg-body\" data-theme=\"light\">\r\n    <div class=\"container\">\r\n                    <div class=\"row\">\r\n                <div class=\"col-lg-9\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9partition dans le secteur du commerce de d\u00e9tail<\/h2>\r\n                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                <div class=\"d-flex flex-column gap-5 gap-md-6 gap-lg-7 mt-6 mt-md-7 mt-lg-9\">\r\n            \n\r\n    <div class=\"table-compare-block align wp-block-acf-table-child\" data-table-active-column=\"\">\r\n    \r\n        \n\n<div class=\"wp-block-table is-style-stripes\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><div class=\"table-compare\" id=\"processed-table-69e8d1a9ae9c8\"><div class=\"table-row table-head\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Taille de l\u2019entreprise (par effectif)<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Recettes annuelles<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">R\u00f4les<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">51 \u00e0 200\u00a0: 23,2\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">10\u00a0M de dollars \u2013 50\u00a0M de dollars\u00a0: 24,9\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Cadre sup\u00e9rieur\u00a0: 25,9\u00a0%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">201 \u00e0 500\u00a0: 24,4\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">50\u00a0M de dollars \u2013 100\u00a0M de dollars\u00a0: 23,2\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Vice-pr\u00e9sident\u00a0: 23,6%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">501 \u00e0 1\u00a0000\u00a0: 26,6\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">100\u00a0M de dollars \u2013 500\u00a0M de dollars\u00a0: 25,1\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Directeur\u00a0: 25,9\u00a0%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Plus de 1\u00a0000\u00a0: 25,9\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Plus de 500\u00a0M de dollars\u00a0: 26,8\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Responsable\u00a0: 23,6\u00a0%<\/div><\/div><\/div><\/div><\/div>\n\n\r\n\r\n        <\/div>\r\n\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n<section data-content-type=\"component\" id=\"block-bbe1aa9f55fbbd2ca607d853cc3e5014\" class=\"section section-table section-py bg-body\" data-theme=\"light\">\r\n    <div class=\"container\">\r\n                    <div class=\"row\">\r\n                <div class=\"col-lg-9\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9partition dans le secteur technologie<\/h2>\r\n                    <\/div>\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                <div class=\"d-flex flex-column gap-5 gap-md-6 gap-lg-7 mt-6 mt-md-7 mt-lg-9\">\r\n            \n\r\n    <div class=\"table-compare-block align wp-block-acf-table-child\" data-table-active-column=\"\">\r\n    \r\n        \n\n<div class=\"wp-block-table is-style-stripes\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><div class=\"table-compare\" id=\"processed-table-69e8d1a9ae9f3\"><div class=\"table-row table-head\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Taille de l\u2019entreprise (par effectif)<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Recettes annuelles<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">R\u00f4les<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">51 \u00e0 200\u00a0: 25,5\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">10\u00a0M de dollars \u2013 50\u00a0M de dollars\u00a0: 25,0\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Cadre sup\u00e9rieur\u00a0: 25,4\u00a0%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">201 \u00e0 500\u00a0: 24,5\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">50\u00a0M de dollars \u2013 100\u00a0M de dollars\u00a0: 25,5\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Vice-pr\u00e9sident\u00a0: 23,6%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">501 \u00e0 1\u00a0000\u00a0: 25,0\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">100\u00a0M de dollars \u2013 500\u00a0M de dollars\u00a0: 25,7\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Directeur\u00a0: 25,9\u00a0%<\/div><\/div><\/div><div class=\"table-row\"><div class=\"table-cel table-compare-label\"><div class=\"table-cel-inner\">Plus de 1\u00a0000\u00a0: 25,0\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Plus de 500\u00a0M de dollars\u00a0: 23,8\u00a0%<\/div><\/div><div class=\"table-cel\"><div class=\"table-cel-inner\">Responsable\u00a0: 25,1\u00a0%<\/div><\/div><\/div><\/div><\/div>\n\n\r\n\r\n        <\/div>\r\n\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>","protected":false},"featured_media":159513,"template":"","meta":{"_acf_changed":false},"class_list":["post-161434","scc-chapter","type-scc-chapter","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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