{"id":64653,"date":"2024-07-18T06:39:31","date_gmt":"2024-07-18T06:39:31","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/resources\/brave-new-world-lexperience-client-en-2022\/"},"modified":"2024-11-13T14:01:30","modified_gmt":"2024-11-13T14:01:30","slug":"brave-new-world-lexperience-client-en-2022","status":"publish","type":"resources","link":"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/","title":{"rendered":"Brave New World&nbsp;: l&rsquo;exp\u00e9rience client en 2022"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Rapport annuel sur l&rsquo;exp\u00e9rience client<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 \">\r\n                                Brave New World                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>L&rsquo;exp\u00e9rience client en 2022<\/p><p class=\"mb-0\">Vous voulez savoir ce que veulent les consommateurs en 2022&nbsp;? Nous avons donc interrog\u00e9 3&nbsp;000 d&rsquo;entre eux dans le monde entier et avons trouv\u00e9 des r\u00e9ponses surprenantes.<\/p><\/div>\r\n                        \r\n                        <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Quelle exp\u00e9rience client offrez-vous&nbsp;?<\/p><\/li><li><p>Que veulent r\u00e9ellement les consommateurs cette ann\u00e9e&nbsp;?<\/p><\/li><\/ul>\r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/image.m.sinch.com\/lib\/fe28117473640475771179\/m\/1\/a8e1a6a1-2911-4fe4-8d40-54acac2ffa3c.pdf \" target=\"_blank\" class=\"btn btn-secondary btn-lg btn-animated\" >T\u00e9l\u00e9charger le rapport<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Brave New World\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-768x535.png 768w\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-9d5180adf91f6834386e465d849964b9\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tendance n\u00b01<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">\u00c9tablissons un lien&#8230;<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Les consommateurs sont confront\u00e9s \u00e0 un d\u00e9luge de notifications, dont certains types ont doubl\u00e9 en volume entre 2019 et 2020. Mais ces communications peuvent-elles offrir plus de valeur&nbsp;? Nous avons constat\u00e9 que les consommateurs aimeraient que les messages contiennent un contenu riche.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02.png\" class=\"img-fluid\" alt=\"Image pour \u00c9tablissons un lien...\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-768x535.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                90%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    des clients aimeraient pouvoir<br \/>\nr\u00e9pondre directement au message pour poser des questions.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-a9157ab5532baf056667e5796b0ea3df\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tendance n\u00b02<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Tout est question de confiance&#8230;<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Dans le monde des affaires, la confiance est primordiale. Chaque engagement client, quel que soit le canal, repose sur elle. Nous avons constat\u00e9 des liens \u00e9troits entre une bonne exp\u00e9rience client et la confiance dans une marque, dans de nombreux secteurs&nbsp;:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03.png\" class=\"img-fluid\" alt=\"Image pour Tout est question de confiance...\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-768x535.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                87%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    des clients \u00e9vitent activement d&rsquo;acheter<br \/>\naupr\u00e8s de marques auxquelles ils ne font pas confiance.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-76d1e205979874f042d67ab4e54d339d\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tendance n\u00b03<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">En toute fluidit\u00e9&#8230;<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">2022 est l&rsquo;ann\u00e9e o\u00f9 l&rsquo;exp\u00e9rience client va au-del\u00e0 de l&rsquo;omnicanal pour passer \u00e0 une communication v\u00e9ritablement fluide et transparente. Sur n&rsquo;importe quel canal, n&rsquo;importe quand, les consommateurs veulent pouvoir poursuivre une conversation. Nous avons constat\u00e9 que l&rsquo;interaction avec les chatbots \u00e9tait en hausse et qu&rsquo;un m\u00e9lange d&rsquo;IA et d&rsquo;humain \u00e9tait finalement en mesure d&rsquo;offrir une exp\u00e9rience client plus naturelle et satisfaisante&nbsp;:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04.png\" class=\"img-fluid\" alt=\"Image pour En toute fluidit\u00e9...\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-768x535.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                95%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    des clients veulent pouvoir passer<br \/>\ninstantan\u00e9ment de la messagerie \u00e0 l&rsquo;appel vocal.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-cf39edc94e02c50ecc82d9bc0fb6760e\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-sand  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-cf39edc94e02c50ecc82d9bc0fb6760e-0\">\r\n                                                                    \u00ab&nbsp;Aujourd&rsquo;hui, 89&nbsp;% des consommateurs d\u00e9clarent vouloir des conversations bidirectionnelles via les canaux de messagerie et les applications. Ils veulent des exp\u00e9riences riches qui leur donnent le pouvoir d&rsquo;agir.&nbsp;\u00bb                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                    \r\n\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    ","protected":false},"author":3,"featured_media":0,"menu_order":22,"template":"","meta":{"_acf_changed":false,"footnotes":""},"resources_category":[407],"class_list":["post-64653","resources","type-resources","status-publish","hentry","resources_category-rapports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brave New World\u00a0: l&#039;exp\u00e9rience client en 2022<\/title>\n<meta name=\"description\" content=\"Le monde de l&#039;exp\u00e9rience client est en pleine effervescence. Obtenez notre rapport avec les derni\u00e8res tendances en mati\u00e8re d&#039;exp\u00e9rience client, avec des pistes d&#039;action et des histoires qui vous inspireront.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Brave New World\u00a0: l&#039;exp\u00e9rience client en 2022\" \/>\n<meta property=\"og:description\" content=\"Le monde de l&#039;exp\u00e9rience client est en pleine effervescence. Obtenez notre rapport avec les derni\u00e8res tendances en mati\u00e8re d&#039;exp\u00e9rience client, avec des pistes d&#039;action et des histoires qui vous inspireront.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wearesinch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-13T14:01:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Powering-Trusted-Comms.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"668\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreSinch\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/resources\\\/brave-new-world-lexperience-client-en-2022\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/fr\\\/resources\\\/brave-new-world-lexperience-client-en-2022\\\/\",\"name\":\"Brave New World\u00a0: l'exp\u00e9rience client en 2022\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/#website\"},\"datePublished\":\"2024-07-18T06:39:31+00:00\",\"dateModified\":\"2024-11-13T14:01:30+00:00\",\"description\":\"Le monde de l'exp\u00e9rience client est en pleine effervescence. Obtenez notre rapport avec les derni\u00e8res tendances en mati\u00e8re d'exp\u00e9rience client, avec des pistes d'action et des histoires qui vous inspireront.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/resources\\\/brave-new-world-lexperience-client-en-2022\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sinch.com\\\/fr\\\/resources\\\/brave-new-world-lexperience-client-en-2022\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/resources\\\/brave-new-world-lexperience-client-en-2022\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sinch.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\\\/\\\/sinch.com\\\/fr\\\/resources\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Brave New World&nbsp;: l&rsquo;exp\u00e9rience client en 2022\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/sinch.com\\\/fr\\\/\",\"name\":\"Sinch\",\"description\":\"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch\",\"publisher\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sinch.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/#organization\",\"name\":\"Sinch\",\"url\":\"https:\\\/\\\/sinch.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"width\":800,\"height\":496,\"caption\":\"Sinch\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/wearesinch\\\/\",\"https:\\\/\\\/x.com\\\/WeAreSinch\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/sinch\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCZZ2u_B2afTxA0v-xcgfsaw\",\"https:\\\/\\\/www.instagram.com\\\/wearesinch\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Brave New World\u00a0: l'exp\u00e9rience client en 2022","description":"Le monde de l'exp\u00e9rience client est en pleine effervescence. Obtenez notre rapport avec les derni\u00e8res tendances en mati\u00e8re d'exp\u00e9rience client, avec des pistes d'action et des histoires qui vous inspireront.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/","og_locale":"fr_FR","og_type":"article","og_title":"Brave New World\u00a0: l'exp\u00e9rience client en 2022","og_description":"Le monde de l'exp\u00e9rience client est en pleine effervescence. Obtenez notre rapport avec les derni\u00e8res tendances en mati\u00e8re d'exp\u00e9rience client, avec des pistes d'action et des histoires qui vous inspireront.","og_url":"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/","og_site_name":"Sinch","article_publisher":"https:\/\/www.facebook.com\/wearesinch\/","article_modified_time":"2024-11-13T14:01:30+00:00","og_image":[{"width":1200,"height":668,"url":"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Powering-Trusted-Comms.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@WeAreSinch","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/","url":"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/","name":"Brave New World\u00a0: l'exp\u00e9rience client en 2022","isPartOf":{"@id":"https:\/\/sinch.com\/fr\/#website"},"datePublished":"2024-07-18T06:39:31+00:00","dateModified":"2024-11-13T14:01:30+00:00","description":"Le monde de l'exp\u00e9rience client est en pleine effervescence. Obtenez notre rapport avec les derni\u00e8res tendances en mati\u00e8re d'exp\u00e9rience client, avec des pistes d'action et des histoires qui vous inspireront.","breadcrumb":{"@id":"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sinch.com\/fr\/resources\/brave-new-world-lexperience-client-en-2022\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sinch.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https:\/\/sinch.com\/fr\/resources\/"},{"@type":"ListItem","position":3,"name":"Brave New World&nbsp;: l&rsquo;exp\u00e9rience client en 2022"}]},{"@type":"WebSite","@id":"https:\/\/sinch.com\/fr\/#website","url":"https:\/\/sinch.com\/fr\/","name":"Sinch","description":"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch","publisher":{"@id":"https:\/\/sinch.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sinch.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/sinch.com\/fr\/#organization","name":"Sinch","url":"https:\/\/sinch.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/sinch.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","width":800,"height":496,"caption":"Sinch"},"image":{"@id":"https:\/\/sinch.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/wearesinch\/","https:\/\/x.com\/WeAreSinch","https:\/\/www.linkedin.com\/company\/sinch","https:\/\/www.youtube.com\/channel\/UCZZ2u_B2afTxA0v-xcgfsaw","https:\/\/www.instagram.com\/wearesinch\/"]}]}},"_links":{"self":[{"href":"https:\/\/sinch.com\/fr\/wp-json\/wp\/v2\/resources\/64653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinch.com\/fr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/sinch.com\/fr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/sinch.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":0,"href":"https:\/\/sinch.com\/fr\/wp-json\/wp\/v2\/resources\/64653\/revisions"}],"wp:attachment":[{"href":"https:\/\/sinch.com\/fr\/wp-json\/wp\/v2\/media?parent=64653"}],"wp:term":[{"taxonomy":"resources_category","embeddable":true,"href":"https:\/\/sinch.com\/fr\/wp-json\/wp\/v2\/resources_category?post=64653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}