{"id":62076,"date":"2024-07-02T14:13:49","date_gmt":"2024-07-02T14:13:49","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/products\/chatlayer\/"},"modified":"2026-02-23T11:20:18","modified_gmt":"2026-02-23T11:20:18","slug":"chatlayer","status":"publish","type":"products","link":"https:\/\/sinch.com\/fr\/products\/chatlayer\/","title":{"rendered":"Chatlayer"},"content":{"rendered":"\r\n
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CHATLAYER<\/p>\r\n \r\n

\r\n Les conversations authentiques commencent ici <\/h1>\r\n <\/div>\r\n\r\n

Dialoguez avec vos clients 24 heures sur 24, 7 jours sur 7, sur plusieurs canaux, gr\u00e2ce \u00e0 des chatbots et des voice bots intelligents.<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n R\u00e9server une d\u00e9monstration<\/a>\r\n <\/div>\r\n \r\n
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\r\n Rejoignez plus de 150 000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde <\/div>\r\n <\/div>\r\n
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\r\n \r\n \r\n First Bank <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/section>\r\n\n\n\r\n
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Fonctionnalit\u00e9s principales <\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n D\u00e9marrage facile – Pas de codage n\u00e9cessaire <\/h3>\r\n
\r\n La mise en place de nos chatbots ne n\u00e9cessite aucune comp\u00e9tence en mati\u00e8re de codage. Vous pouvez commencer \u00e0 cr\u00e9er votre bot instantan\u00e9ment gr\u00e2ce \u00e0 nos mod\u00e8les faciles \u00e0 utiliser, adapt\u00e9s \u00e0 votre secteur d’activit\u00e9, et r\u00e9pondant exactement \u00e0 vos besoins. <\/div>\r\n <\/div>\r\n
\r\n Essayez d\u00e8s maintenant <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Multilingue – Meilleur NLP de sa cat\u00e9gorie <\/h3>\r\n
\r\n Le traitement du langage naturel (NLP) de Chatlayer permet \u00e0 votre bot de comprendre et de communiquer avec vos clients dans plus de 100 langues, quel que soit le canal. <\/div>\r\n <\/div>\r\n
\r\n Comparatif des NLP<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Multicanal <\/h3>\r\n
\r\n Favorisez les conversations avec vos clients partout dans le monde en pla\u00e7ant votre bot sur vos canaux pr\u00e9f\u00e9r\u00e9s et les plus utilis\u00e9s, par le biais du texte ou de la voix ! <\/div>\r\n <\/div>\r\n
\r\n Voir tous les canaux<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Int\u00e9grations de bout en bout <\/h3>\r\n
\r\n La plateforme SaaS de Chatlayer s’int\u00e8gre facilement \u00e0 tous les principaux CRM, syst\u00e8mes de tickets, bases de connaissances et centres de contact gr\u00e2ce \u00e0 notre API. <\/div>\r\n <\/div>\r\n
\r\n Voir les int\u00e9grations <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Analyse intelligente <\/h3>\r\n
\r\n Chatlayer fournit des analyses directement sur la plateforme. Les messages individuels des bots peuvent \u00eatre enti\u00e8rement analys\u00e9s et les fonctions du tableau de bord de Chatlayer permettent aux administrateurs d’inspecter l’\u00e9tat de sant\u00e9 g\u00e9n\u00e9ral d’un bot particulier. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n ChatGPT <\/h3>\r\n
\r\n Construisez votre chatbot nouvelle g\u00e9n\u00e9ration ! Les possibilit\u00e9s sont infinies, et maintenant avec l’int\u00e9gration de GPT-3 sur Chatlayer, vous pouvez offrir des r\u00e9ponses encore plus personnalis\u00e9es \u00e0 vos utilisateurs. <\/div>\r\n <\/div>\r\n
\r\n En savoir plus <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n \r\n
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\r\n \"Logo\r\n <\/div>\r\n \r\n
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\r\n \u00ab L’\u00e9quipe nous a accompagn\u00e9s tout au long du processus, depuis le briefing de la campagne jusqu’\u00e0 la cr\u00e9ation du concept et \u00e0 la mise en \u0153uvre
\nde la campagne. En l’espace de quelques semaines, nous \u00e9tions pr\u00eats \u00e0 d\u00e9marrer. \u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Cl\u00e9mence Rosier <\/cite>\r\n\r\n Cheffe de projet CRM, Intermarch\u00e9<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire du client<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab Notre nouveau coll\u00e8gue *Charlie* se porte tr\u00e8s bien. Gr\u00e2ce \u00e0 sa r\u00e9activit\u00e9 aux questions simples, nous pouvons nous concentrer sur le travail r\u00e9el. \u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Ilke Schiltz <\/cite>\r\n\r\n Administratrice support<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire du client<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab Depuis que nous utilisons les chatbots de Chatlayer, nous avons constat\u00e9 une augmentation du NPS, et 30 % de toutes nos interventions sont d\u00e9sormais programm\u00e9es par le biais de notre chatbot. \u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Louis Vanhove <\/cite>\r\n\r\n PDG \/ Co-fondateur<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire du client<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab Nous avons enti\u00e8rement automatis\u00e9 notre processus FNOL (First Notification of Loss) en utilisant Chatlayer. Nous sommes parvenus \u00e0 \u00e9conomiser plus de 500 heures par mois et \u00e0 traiter plus de 27 000 demandes par an de mani\u00e8re enti\u00e8rement automatique. \u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Giani-Luigi Driesen <\/cite>\r\n\r\n Responsable applications et chatbots<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire du client<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab Avec Chatlayer, la satisfaction de nos clients a augment\u00e9 et nous sommes parvenus \u00e0 automatiser compl\u00e8tement les tickets, ce qui nous a permis d’atteindre un taux de 94,5 %. Nous avons \u00e9galement pu int\u00e9grer facilement Chatlayer \u00e0 notre plateforme CRM existante. \u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Mariana Leite <\/cite>\r\n\r\n Responsable de la commercialisation<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire du client<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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