{"id":62044,"date":"2024-06-11T08:44:14","date_gmt":"2024-06-11T08:44:14","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/products\/contact-pro\/"},"modified":"2026-08-26T09:54:53","modified_gmt":"2026-08-26T09:54:53","slug":"contact-pro","status":"publish","type":"products","link":"https:\/\/sinch.com\/fr\/produits\/contact-pro\/","title":{"rendered":"Contact Pro"},"content":{"rendered":"\r\n
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Contact Pro<\/p>\r\n \r\n \r\n

\r\n Une exp\u00e9rience de support omnicanal de premier ordre <\/h1>\r\n <\/div>\r\n\r\n

Offrez un service client omnicanal cinq \u00e9toiles avec une seule solution. Les appels, emails, chat web, vid\u00e9o, SMS et applications de messagerie sont d\u00e9sormais tous r\u00e9unis en un seul endroit !<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Contacter notre \u00e9quipe commerciale<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Rejoignez plus de 150\u00a0000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde <\/div>\r\n <\/div>\r\n
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Offrez un service client omnicanal sans friction <\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Fournissez un support omnicanal <\/h3>\r\n
\r\n Qu’ils vous contactent par t\u00e9l\u00e9phone, e-mail, chat, vid\u00e9o, SMS ou via des applications de messagerie, vos clients b\u00e9n\u00e9ficient d’une exp\u00e9rience coh\u00e9rente et satisfaisante. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Int\u00e9grez un CRM tiers <\/h3>\r\n
\r\n Int\u00e9gration facile avec des syst\u00e8mes CRM tiers, notamment Salesforce, ServiceNow, SAP et plus encore. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n R\u00e9duisez les co\u00fbts op\u00e9rationnels <\/h3>\r\n
\r\n L’\u00e9limination des frais d’infrastructure interne, d’int\u00e9gration et de support informatique vous permet de r\u00e9aliser d’importantes \u00e9conomies ! <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n La seule solution de centre de contact approuv\u00e9e par SAP <\/div>\r\n \r\n
\r\n En savoir plus<\/a>\r\n <\/div> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Faites \u00e9voluer votre service client avec la bonne solution cloud<\/h2>\r\n <\/div>\r\n\r\n\r\n

Les anciennes solutions de centre d’appels vieillissantes sont difficiles et co\u00fbteuses \u00e0 entretenir. Oubliez l’ancien, place au nouveau, nettement am\u00e9lior\u00e9 ! Sinch Contact Pro fonctionne dans le cloud, \u00e9liminant les co\u00fbts d’infrastructure et de maintenance, tout en fournissant tout ce dont vos agents ont besoin pour offrir un v\u00e9ritable service client omnicanal ! <\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Contacter notre \u00e9quipe commerciale<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n \u00ab\u00a0Contact Pro nous donne un avantage unique. Il r\u00e9unit tous nos besoins de communication sur une seule plateforme pour ouvrir la t\u00e9l\u00e9phonie IP \u00e0 tous ceux qui en ont besoin : experts en t\u00e9l\u00e9marketing, agents du service client, standardistes, employ\u00e9s de bureau, experts mobiles et leurs responsables. C’est une solution compl\u00e8te de centre d’appels entrants et sortants.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Bandar Al-Otaibi <\/cite>\r\n\r\n Directeur des technologies de l’information et de la transformation num\u00e9rique, Salehiya<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’\u00e9tude de cas<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab\u00a0Maintenant que nous sommes pass\u00e9s au cloud, nous pouvons introduire de nouveaux canaux, tels que WhatsApp et le SMS. Nous aurons un acc\u00e8s imm\u00e9diat \u00e0 toutes les nouvelles fonctionnalit\u00e9s, mises \u00e0 jour de produits et am\u00e9liorations sans avoir \u00e0 investir trop d’efforts pour que tout fonctionne avec nos syst\u00e8mes existants.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Horst Haschke <\/cite>\r\n\r\n Responsable informatique chez ARYZTA Allemagne<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’\u00e9tude de cas<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab\u00a0Contact Pro est int\u00e9gr\u00e9 \u00e0 SAP C4C, donc tout se passe sur la m\u00eame plateforme. Les appels arrivent, nous recevons des emails et nous communiquons avec les clients par email avec la m\u00eame plateforme. C\u2019est notre espace de r\u00e9f\u00e9rence pour le service client.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Christina Strand <\/cite>\r\n\r\n Responsable de l’excellence client, Mirka<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’\u00e9tude de cas<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab\u00a0L’offre de centre de contact de Sinch aligne nos ressources sur les besoins de nos clients au bon moment. Nous conservons ainsi un avantage concurrentiel sur le march\u00e9.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Cris Franco <\/cite>\r\n\r\n Responsable du support technique \u00e0 la client\u00e8le, Yaskawa America Inc.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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