{"id":58366,"date":"2024-07-08T10:17:06","date_gmt":"2024-07-08T10:17:06","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/support-sinch\/"},"modified":"2025-07-02T10:35:15","modified_gmt":"2025-07-02T10:35:15","slug":"centre-aide","status":"publish","type":"page","link":"https:\/\/sinch.com\/fr\/centre-aide\/","title":{"rendered":"Support Sinch"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Support Sinch<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Besoin d&rsquo;aide&nbsp;? Nous sommes l\u00e0 pour vous accompagner.                              <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>B\u00e9n\u00e9ficiez de l&rsquo;accompagnement d&rsquo;experts pour tous les produits Sinch. Vous trouverez ici des guides, des astuces et tout ce dont vous avez besoin pour votre succ\u00e8s.  <\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"958\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Partners-02.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Besoin d&#039;aide&nbsp;? Nous sommes l\u00e0 pour vous accompagner.\" fetchpriority=\"high\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Partners-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Partners-02-300x222.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Partners-02-1024x757.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Partners-02-768x568.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-fe02ee0afac96948611270e18855435a\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Libre-service  <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Bases de connaissances et communaut\u00e9 pour le support Sinch<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Votre source d&rsquo;informations pour les produits Sinch, notamment la messagerie, la v\u00e9rification, les num\u00e9ros, la Voice API, les services vocaux et vid\u00e9o in-app, le service UCaas, le portail Vitelity, le portail client Inteliquent, Sinch Engage, Chatlayer, Contact Pro et bien d&rsquo;autres encore.  <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/community.sinch.com\/\" target=\"_blank\" class=\"btn btn-secondary btn-lg btn-animated\" >Aller \u00e0 la base de connaissances de support<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-App-Messaging-Support.png\" class=\"img-fluid\" alt=\"Image pour Bases de connaissances et communaut\u00e9 pour le support Sinch\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-App-Messaging-Support.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-App-Messaging-Support-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-App-Messaging-Support-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-App-Messaging-Support-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-f2d6875effd193655289efe741aa2439\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Statut  <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">V\u00e9rifier l&rsquo;\u00e9tat du service  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"\">Le statut d&rsquo;activit\u00e9 des produits Sinch est toujours en ligne et disponible sur le site <a href=\"https:\/\/status.sinch.com\/\">Sinch Status<\/a>.&nbsp;<\/p><p class=\"mb-0\">Les notifications concernant les fen\u00eatres de service programm\u00e9es seront \u00e9galement affich\u00e9es sur cette page de statut.  <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/status.sinch.com\" target=\"_blank\" class=\"btn btn-secondary btn-lg btn-animated\" >Voir le statut actuel  <\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"632\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Diagram-Simple-Status.png\" class=\"img-fluid\" alt=\"Image pour V\u00e9rifier l&#039;\u00e9tat du service\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Diagram-Simple-Status.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Diagram-Simple-Status-300x146.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Diagram-Simple-Status-1024x499.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Diagram-Simple-Status-768x375.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-ef1813be91c86ba8aa3b2121e58ffc80\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">support<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Contacter nos \u00e9quipes support  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Besoin du support de Sinch ?  <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/support.sinch.com\/hc\/en-us\/requests\/new\" target=\"_blank\" class=\"btn btn-secondary btn-lg btn-animated\" >Envoyez une demande<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"958\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Support-02.png\" class=\"img-fluid\" alt=\"Image pour Contacter nos \u00e9quipes support\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Support-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Illustration-Support-Honey-03-300x222.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Illustration-Support-Honey-03-1024x757.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Illustration-Support-Honey-03-768x568.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_slug_changed":false,"footnotes":""},"class_list":["post-58366","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Sinch<\/title>\n<meta name=\"description\" content=\"Besoin d&#039;aide\u00a0? 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