{"id":193767,"date":"2026-06-24T15:16:14","date_gmt":"2026-06-24T15:16:14","guid":{"rendered":"https:\/\/sinch.com\/omnicanal\/"},"modified":"2026-06-24T15:16:15","modified_gmt":"2026-06-24T15:16:15","slug":"omnicanal","status":"publish","type":"page","link":"https:\/\/sinch.com\/fr\/omnicanal\/","title":{"rendered":"Omnicanal"},"content":{"rendered":"\r\n
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OMNICANAL<\/p>\r\n \r\n

\r\n D\u00e9bloquez un monde d’opportunit\u00e9s avec l’omnicanal <\/h1>\r\n <\/div>\r\n\r\n

Il est temps de cr\u00e9er l’exp\u00e9rience fluide que vos clients m\u00e9ritent. Par o\u00f9 commencer\u00a0? D\u00e9couvrez nos ressources omnicanales et apprenez \u00e0 cr\u00e9er des parcours clients de r\u00eave !<\/p><\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n\r\n

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Qu’est-ce que l’omnicanal ?<\/h2>\r\n <\/div>\r\n\r\n\r\n

Si vous venez de vous lancer, consultez nos articles de blog pour en savoir plus sur l’omnicanal et d\u00e9couvrir comment vous pouvez l’utiliser pour cr\u00e9er des parcours clients de premier ordre et des exp\u00e9riences que vos publics vont adorer !<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

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\r\n Comment cr\u00e9er un parcours client omnicanal\u00a0: conseils et exemples <\/h3>\r\n <\/div>\r\n
\r\n Rejoignez-nous !<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n Tout ce que vous devez savoir sur le service client omnicanal <\/h3>\r\n <\/div>\r\n
\r\n Plongez dans le blog !<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n Omnicanal vs multicanal : diff\u00e9rences, avantages et exemples <\/h3>\r\n <\/div>\r\n
\r\n Lisez l’article de blog !<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n 12 moyens remarquables d’am\u00e9liorer l’exp\u00e9rience client et de devancer la concurrence <\/h3>\r\n <\/div>\r\n
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\r\n \u00ab\u00a0Sinch nous a aid\u00e9s \u00e0 stimuler l’engagement client gr\u00e2ce \u00e0 la messagerie vid\u00e9o personnalis\u00e9e, ce qui s’est traduit par des taux d’ouverture consid\u00e9rablement am\u00e9lior\u00e9s et une augmentation de la conversion des ventes.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Lutz Heinel <\/cite>\r\n\r\n Directeur du Creation Center Dialog, Telekom Deutschland<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire compl\u00e8te<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab\u00a0Contact Pro rassemble tous nos besoins de communication sur une seule plateforme pour tous ceux qui en ont besoin : experts en t\u00e9l\u00e9marketing, agents du service client, standardistes, employ\u00e9s de bureau et experts mobiles.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Bandar Al-Otaibi <\/cite>\r\n\r\n Directeur informatique et de la transformation num\u00e9rique, Salehiya<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire compl\u00e8te<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab\u00a0Dans les secteurs o\u00f9 le contenu de la messagerie est strictement contr\u00f4l\u00e9, nos clients ont besoin de solutions sur mesure pour s’assurer que les messages restent conformes et parviennent aux destinataires souhait\u00e9s.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Bill Eveleth <\/cite>\r\n\r\n Directeur des op\u00e9rations et directeur financier, GoLive<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire compl\u00e8te<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab\u00a0Contact Pro est int\u00e9gr\u00e9 \u00e0 SAP C4C, donc tout se passe sur la m\u00eame plateforme. Les appels arrivent, nous recevons des emails et nous communiquons avec les clients par email avec la m\u00eame plateforme. C\u2019est notre espace de r\u00e9f\u00e9rence pour le service client.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Christina Strand <\/cite>\r\n\r\n Responsable de l’excellence client, Mirka<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire compl\u00e8te<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n
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\r\n \u00ab\u00a0Maintenant que nous sommes pass\u00e9s au cloud, nous pouvons introduire de nouveaux canaux, tels que WhatsApp et le SMS. Nous aurons un acc\u00e8s imm\u00e9diat \u00e0 toutes les nouvelles fonctionnalit\u00e9s, mises \u00e0 jour de produits et am\u00e9liorations sans avoir \u00e0 investir trop d’efforts pour que tout fonctionne avec nos syst\u00e8mes existants.\u00a0\u00bb <\/blockquote>\r\n <\/div>\r\n \r\n \r\n \r\n
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\r\n \r\n Horst Haschke <\/cite>\r\n\r\n Directeur informatique, ARYZTA Allemagne<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Lire l’histoire compl\u00e8te <\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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