{"id":190253,"date":"2026-06-07T11:53:24","date_gmt":"2026-06-07T11:53:24","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-lance-le-connecteur-omnicanal-salesforce-appexchange-etendant-les-capacites-de-messagerie\/"},"modified":"2026-06-30T13:13:27","modified_gmt":"2026-06-30T13:13:27","slug":"sinch-lance-le-connecteur-omnicanal-salesforce-appexchange-etendant-les-capacites-de-messagerie","status":"publish","type":"news","link":"https:\/\/sinch.com\/fr\/actualites\/sinch-lance-le-connecteur-omnicanal-salesforce-appexchange-etendant-les-capacites-de-messagerie\/","title":{"rendered":"Sinch lance le connecteur omnicanal sur Salesforce AppExchange pour \u00e9tendre les capacit\u00e9s de messagerie des entreprises"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>San Francisco, Californie et Stockholm, Su\u00e8de \u2013\u00a0<\/strong><strong>8 juillet 2024 \u2013\u00a0<\/strong>Sinch (Sinch AB (publ) \u2013 XSTO: SINCH),\u00a0qui r\u00e9volutionne les communications mondiales gr\u00e2ce \u00e0 son Customer Communications Cloud,\u00a0a pr\u00e9sent\u00e9 aujourd&rsquo;hui le connecteur omnicanal Sinch sur Salesforce AppExchange.\u00a0 Cette solution innovante am\u00e9liore les opportunit\u00e9s de marketing conversationnel et les exp\u00e9riences client en offrant aux clients de Salesforce Marketing Cloud\u00a0des capacit\u00e9s avanc\u00e9es de messagerie unidirectionnelle et bidirectionnelle.\u00a0 La solution est d\u00e9sormais disponible sur\u00a0<a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000ITTGTUA5\">Salesforce AppExchange<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le connecteur omnicanal Sinch s&rsquo;int\u00e8gre parfaitement \u00e0 l&rsquo;\u00e9cosyst\u00e8me Salesforce, permettant aux entreprises d&rsquo;am\u00e9liorer leurs strat\u00e9gies de marketing en atteignant et en engageant les clients sur leurs canaux pr\u00e9f\u00e9r\u00e9s. Cette nouvelle offre \u00e9tend la port\u00e9e de\u00a0<a href=\"https:\/\/www.salesforce.com\/marketing\/\">Salesforce Marketing Cloud<\/a>\u00a0et de ses fonctionnalit\u00e9s de plateforme, offrant une suite compl\u00e8te de capacit\u00e9s de messagerie omnicanale. Les entreprises peuvent d\u00e9sormais se connecter avec leurs clients via une messagerie unidirectionnelle et bidirectionnelle sur 13 canaux diff\u00e9rents, y compris des plateformes telles que RCS, Kakao Talk, Viber et Instagram.\u00a0 Cela \u00e9tend les canaux natifs de Salesforce que sont les SMS, MMS, emails, WhatsApp et LINE, offrant ainsi une solution de communication compl\u00e8te.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Avec le connecteur omnicanal Sinch, les entreprises peuvent am\u00e9liorer leur communication client, personnaliser les engagements et maximiser le retour sur leurs investissements en marketing \u00bb, a d\u00e9clar\u00e9 Jonathan Campbell, directeur principal des produits de messagerie chez Sinch.\u00a0 \u00ab Les utilisatrices de Salesforce Marketing Cloud peuvent d\u00e9sormais tirer parti d&rsquo;un plus large \u00e9ventail de canaux de messagerie gr\u00e2ce \u00e0 Sinch, au-del\u00e0 de ceux directement pris en charge par Salesforce, pour optimiser leurs strat\u00e9gies de marketing et augmenter l&rsquo;engagement client. \u00bb<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0Pour commencer maintenant, les utilisatrices de Salesforce Marketing Cloud doivent simplement avoir un compte existant et int\u00e9grer l&rsquo;API de conversation via le tableau de bord Sinch. \u00c0 partir de l\u00e0, elles peuvent facilement activer les canaux de leur choix, en adaptant leur strat\u00e9gie d&rsquo;envoi de messages pour r\u00e9pondre aux besoins uniques de leur entreprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sinch est partenaire de Salesforce depuis 2014, date \u00e0 laquelle Salesforce a \u00e9tendu son offre de SMS sur les march\u00e9s internationaux. Sinch est un\u00a0<a href=\"https:\/\/sinch.com\/fr\/actualites\/sinch-annonce-collaboration-strategique-salesforce-via-solution-messagerie-entreprise\/\">fournisseur strat\u00e9gique de Salesforce pour la<\/a>\u00a0<a>livraison<\/a>\u00a0mondiale de SMS et fournit des solutions de messagerie d&rsquo;entreprise qui soutiennent Salesforce et sa base de clients mondiale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour plus d&rsquo;informations, veuillez visiter\u00a0<a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000ITTGTUA5\">le connecteur omnicanal Sinch<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce, AppExchange, Marketing Cloud et d&rsquo;autres comptent parmi les marques d\u00e9pos\u00e9es de Salesforce, Inc.<\/p>\n","protected":false},"featured_media":0,"template":"","news_category":[],"class_list":["post-190253","news","type-news","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sinch - Sinch lance le connecteur omnicanal sur Salesforce<\/title>\n<meta name=\"description\" content=\"Connectez-vous avec vos clients et personnalisez l&#039;engagement gr\u00e2ce \u00e0 nos outils simples et programmables de SMS, de voix, de vid\u00e9o et de v\u00e9rification. 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