{"id":189028,"date":"2026-06-04T23:37:08","date_gmt":"2026-06-04T23:37:08","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-ajoute-des-capacites-d-ia-de-conversation-par-le-biais-d-une-acquisition\/"},"modified":"2026-06-05T02:45:44","modified_gmt":"2026-06-05T02:45:44","slug":"sinch-ajoute-des-capacites-d-ia-de-conversation-par-le-biais-d-une-acquisition","status":"publish","type":"news","link":"https:\/\/sinch.com\/fr\/news\/sinch-ajoute-des-capacites-d-ia-de-conversation-par-le-biais-d-une-acquisition\/","title":{"rendered":"Sinch ajoute des capacit\u00e9s d’IA de conversation par le biais d’une acquisition"},"content":{"rendered":"\n

Sinch AB (publ), un leader mondial des cloud communications pour l’engagement client mobile, a conclu un accord d\u00e9finitif pour acqu\u00e9rir Chatlayer BV pour une valeur d’entreprise de 6,9 millions d’euros.<\/p>\n\n\n\n

Fond\u00e9e \u00e0 Anvers d\u00e9but 2018, ChatLayer.ai est une plateforme logicielle bas\u00e9e sur le cloud qui permet aux entreprises de cr\u00e9er des chatbots et des bots vocaux multilingues en utilisant l’intelligence artificielle (IA) et la compr\u00e9hension du langage naturel (NLU). La plateforme permet des conversations bidirectionnelles intelligentes entre les entreprises et leurs clients sur de multiples canaux de communication comme le mobile messagerie SMS<\/a>, la voix et le chat web.<\/p>\n\n\n\n

\u00ab Les cloud communications et la technologie mobile transforment fondamentalement la fa\u00e7on dont les marques peuvent s’engager avec leurs clients. Nous voyons maintenant comment les canaux de messagerie de nouvelle g\u00e9n\u00e9ration, qui sont con\u00e7us pour \u00eatre conversationnels, cr\u00e9ent de nouvelles opportunit\u00e9s pour les marques d’enrichir leur exp\u00e9rience client. D\u00e9velopper nos capacit\u00e9s en IA et NLU est un moyen important pour Sinch de s’assurer que nos clients d’entreprise et nos partenaires de canal puissent pleinement saisir cette opportunit\u00e9 \u00bb, commente Oscar Werner, Pr\u00e9sidente Directrice G\u00e9n\u00e9rale de Sinch.<\/p>\n\n\n\n

Alors que les impl\u00e9mentations de chatbots de premi\u00e8re g\u00e9n\u00e9ration reposent sur des scripts simplistes et une analyse de mots-cl\u00e9s, l’IA de conversation intelligente<\/a> exploite la compr\u00e9hension du langage naturel pour d\u00e9terminer ce qu’une personne souhaite accomplir lorsqu’elle interagit avec une entreprise via un chat textuel ou vocal. Cela cr\u00e9e un changement radical dans l’utilisabilit\u00e9, stimule la productivit\u00e9 et signifie que les conseill\u00e8res peuvent se concentrer sur le plus petit nombre de questions complexes que le chatbot ne parvient pas \u00e0 r\u00e9soudre.<\/p>\n\n\n\n

Tout comme Sinch, Chatlayer poss\u00e8de un mod\u00e8le de mise sur le march\u00e9 qui s’appuie sur de multiples partenaires de canal en plus des ventes directes sur le terrain. De solides partenariats sont particuli\u00e8rement importants lors du d\u00e9ploiement d’outils bas\u00e9s sur l’IA et le NLU pour les entreprises ayant des exigences avanc\u00e9es et dans des situations pouvant n\u00e9cessiter une expertise sp\u00e9cialis\u00e9e en int\u00e9gration de syst\u00e8mes et en design conversationnel.<\/p>\n\n\n\n

La plateforme SaaS (Software-as-a-Service) Chatlayer.ai est actuellement utilis\u00e9e par une gamme de clients d’entreprise, y compris la banque belge Belfius et le leader de l’assurance Foyer, et l’entreprise a \u00e9tabli des relations de partenariat avec des entreprises telles que Proximus, Ordina et KPMG. Les revenus r\u00e9currents augmentent rapidement. En 2019, Chatlayer a g\u00e9n\u00e9r\u00e9 des revenus de 0,8 million d’euros, un b\u00e9n\u00e9fice brut de 0,7 million d’euros et un EBITDA de -0,9 million d’euros. L’entreprise est bas\u00e9e \u00e0 Anvers et emploie actuellement 17 personnes.<\/p>\n\n\n\n

\u00ab Nous avons con\u00e7u une plateforme qui exploite l’IA et le NLU pour am\u00e9liorer l’exp\u00e9rience client et g\u00e9n\u00e9rer des r\u00e9sultats d’entreprise mesurables. Nous sommes ravis de nous associer \u00e0 Sinch qui apporte une profonde expertise mobile et peut aider \u00e0 d\u00e9velopper notre offre aupr\u00e8s d’un public international \u00bb, commente Rick van Esch, Pr\u00e9sidente Directrice G\u00e9n\u00e9rale de Chatlayer.<\/p>\n\n\n\n

La transaction devrait \u00eatre conclue en avril 2020 et sera financ\u00e9e \u00e0 l’aide des liquidit\u00e9s disponibles de Sinch. Sinch a pour objectif financier de maintenir la dette nette\/EBITDA ajust\u00e9 en dessous de 2,5x au fil du temps. Au quatri\u00e8me trimestre 2019, la dette nette\/EBITDA ajust\u00e9 \u00e9tait de 1,7x, \u00e9valu\u00e9e sur douze mois glissants. Toutes choses \u00e9gales par ailleurs, l’acquisition de Chatlayer augmente la dette nette\/EBITDA de Sinch de 0,1x pour atteindre 1,8x.<\/p>\n\n\n\n

\u00c0 propos de Chatlayer<\/h5>\n\n\n\n

Fond\u00e9e en 2018, Chatlayer est une plateforme permettant de cr\u00e9er des chatbots et des bots vocaux performants qui fonctionnent dans plus de 100 langues. Son IA sur mesure garantit une compr\u00e9hension du langage naturel sup\u00e9rieure et fournit aux utilisatrices d’entreprise des statistiques et des conseils exploitables sur la fa\u00e7on d’am\u00e9liorer la performance du bot avant et apr\u00e8s son d\u00e9ploiement. En savoir plus sur chatlayer.ai<\/a>.<\/p>\n","protected":false},"featured_media":17930,"template":"","news_category":[593],"class_list":["post-189028","news","type-news","status-publish","has-post-thumbnail","hentry","news_category-communiques-de-presse"],"acf":[],"yoast_head":"\nD\u00e9couvrez Sinch ajoute des capacit\u00e9s d'IA de conversation par - Sinch<\/title>\n<meta name=\"description\" content=\"Sinch acquiert Chatlayer BV pour une valeur d'entreprise de 6,9 millions d'euros.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/fr\/news\/sinch-ajoute-des-capacites-d-ia-de-conversation-par-le-biais-d-une-acquisition\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9couvrez Sinch ajoute des capacit\u00e9s d'IA de conversation par - Sinch\" \/>\n<meta property=\"og:description\" content=\"Sinch acquiert Chatlayer BV pour une valeur d'entreprise de 6,9 millions d'euros.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sinch.com\/fr\/news\/sinch-ajoute-des-capacites-d-ia-de-conversation-par-le-biais-d-une-acquisition\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wearesinch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-05T02:45:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/Chatlayer-Acquisition-Logo-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1761\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreSinch\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sinch.com\\\/fr\\\/news\\\/sinch-ajoute-des-capacites-d-ia-de-conversation-par-le-biais-d-une-acquisition\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/fr\\\/news\\\/sinch-ajoute-des-capacites-d-ia-de-conversation-par-le-biais-d-une-acquisition\\\/\",\"name\":\"D\u00e9couvrez Sinch ajoute des capacit\u00e9s d'IA de conversation par - 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