{"id":188459,"date":"2026-06-04T09:45:34","date_gmt":"2026-06-04T09:45:34","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-lance-son-moteur-de-recherche-de-reponses-aux-questions-askfrank-pour-ameliorer-les-chatbots-et-les-bases-de-connaissances\/"},"modified":"2026-06-04T09:45:36","modified_gmt":"2026-06-04T09:45:36","slug":"sinch-lance-son-moteur-de-recherche-de-reponses-aux-questions-askfrank-pour-ameliorer-les-chatbots-et-les-bases-de-connaissances","status":"publish","type":"news","link":"https:\/\/sinch.com\/fr\/actualites\/sinch-lance-son-moteur-de-recherche-de-reponses-aux-questions-askfrank-pour-ameliorer-les-chatbots-et-les-bases-de-connaissances\/","title":{"rendered":"Sinch lance son moteur de recherche de r\u00e9ponses aux questions AskFrank pour am\u00e9liorer les chatbots et la base de connaissances"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">AskFrank s&rsquo;int\u00e8gre au chatbot, au centre de contact, au site internet ou \u00e0 la base de connaissances de n&rsquo;importe quelle entreprise en utilisant l&rsquo;IA pour apporter des r\u00e9ponses simples et rapides aux questions des clients<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">STOCKHOLM, Su\u00e8de \u2014 7 septembre 2022 \u2014 Sinch AB (publ), un leader mondial dans la cloud communication et l&rsquo;engagement client mobile, a annonc\u00e9 aujourd&rsquo;hui le lancement d&rsquo;AskFrank, son moteur de recherche intelligent de r\u00e9ponses aux questions bas\u00e9 sur l&rsquo;IA. AskFrank s&rsquo;int\u00e8gre aux chatbots d&rsquo;engagement client, au centre de contact, au site internet ou \u00e0 la base de connaissances existants d&rsquo;une entreprise. Utilisant l&rsquo;IA pour rechercher du contenu, il apporte une valeur ajout\u00e9e aux chatbots en tant qu&rsquo;extension qui fournit des r\u00e9ponses \u00e0 des questions non disponibles dans la base de donn\u00e9es d&rsquo;un chatbot en \u00e9largissant son acc\u00e8s \u00e0 l&rsquo;information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nomm\u00e9 AskFrank car les r\u00e9ponses qu&rsquo;il donne sont franches, directes et honn\u00eates ; il ne fonctionne pas avec des mots-cl\u00e9s comme les autres moteurs de recherche, mais recherche plut\u00f4t du contenu en fonction du sujet et du sens. Cela signifie que m\u00eame si l&rsquo;utilisateur ne conna\u00eet pas les bons mots-cl\u00e9s \u00e0 saisir, il peut toujours trouver ce qu&rsquo;il cherche. En analysant p\u00e9riodiquement le contenu de Confluence, Sharepoint, des pages de FAQ et d&rsquo;autres bases de connaissances, AskFrank peut rendre d&rsquo;\u00e9normes quantit\u00e9s de donn\u00e9es consultables en les indexant dans sa base de donn\u00e9es. Ainsi, quelle que soit la question pos\u00e9e, AskFrank peut chercher les r\u00e9ponses les plus appropri\u00e9es en utilisant des algorithmes d&rsquo;apprentissage automatique de pointe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AskFrank aide les entreprises \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cr\u00e9er leurs propres chatbots d&rsquo;IA plus rapidement et plus facilement en connectant AskFrank aux bases de connaissances internes et externes existantes<\/li>\n\n\n\n<li>Comprendre le langage naturel pour r\u00e9pondre correctement aux questions des utilisatrices<\/li>\n\n\n\n<li>Fournir des informations aux chatbots et aux agents de centre de contact pour r\u00e9pondre rapidement aux clients sur leur canal pr\u00e9f\u00e9r\u00e9\u200b<\/li>\n\n\n\n<li>R\u00e9pondre dans plus de 100 langues\u200b<\/li>\n\n\n\n<li>Unifier le contenu provenant de sources multiples<\/li>\n\n\n\n<li>Permettre \u00e0 leurs chatbots d&rsquo;apprendre par eux-m\u00eames \u00e0 partir d&rsquo;un historique de conversation plus complet<\/li>\n\n\n\n<li>R\u00e9duire le nombre de questions courantes au centre de contact, permettant aux agents de se concentrer sur la r\u00e9solution des probl\u00e8mes les plus complexes\u200b<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Dans une \u00e9conomie o\u00f9 de plus en plus d&rsquo;organisations s&rsquo;appuient sur les chatbots pour interagir avec leurs clients afin de r\u00e9duire les co\u00fbts d&rsquo;exploitation, nous voyons souvent des clients frustr\u00e9s lorsqu&rsquo;un chatbot ne peut pas leur fournir la bonne r\u00e9ponse \u00bb, a d\u00e9clar\u00e9 Sunny Dhami, directrice du produit marketing chez Sinch. \u00ab Par cons\u00e9quent, Sinch a cr\u00e9\u00e9 AskFrank pour am\u00e9liorer le niveau de pr\u00e9cision et l&rsquo;exp\u00e9rience client dans la communication client. Disponible pour les clients de Sinch utilisant notre plateforme d&rsquo;IA de conversation, Chatlayer, et notre solution de centre de contact cloud, Contact Pro, AskFrank am\u00e9liore la capacit\u00e9 de tout chatbot \u00e0 beaucoup mieux comprendre le langage naturel, aidant ainsi les agentes de support en proposant des suggestions de r\u00e9ponses afin qu&rsquo;elles deviennent plus efficaces, et que moins de clients soient transf\u00e9r\u00e9s vers le support de deuxi\u00e8me et troisi\u00e8me ligne. \u00bb<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Software &amp; Support Media est une maison d&rsquo;\u00e9dition internationale ax\u00e9e sur le secteur informatique. Les \u00e9quipes d&rsquo;information et de services de l&rsquo;entreprise ont utilis\u00e9 une premi\u00e8re preuve de concept d&rsquo;AskFrank pour am\u00e9liorer l&rsquo;engagement client aupr\u00e8s des professionnels de l&rsquo;informatique sur ses principaux march\u00e9s technologiques.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Nous avions un requirement simple, offrir le moyen le plus simple \u00e0 nos utilisatrices de trouver des r\u00e9ponses \u00e0 des probl\u00e8mes logiciels complexes parmi des dizaines de milliers d&rsquo;articles techniques et de vid\u00e9os sur nos pages web entwickler.de et devm.io. Nous nous sommes assis avec l&rsquo;\u00e9quipe de Sinch, et ils ont r\u00e9pondu \u00e0 nos attentes avec leur technologie bas\u00e9e sur l&rsquo;IA, AskFrank. Depuis que nous utilisons AskFrank, il fait certainement partie de notre incroyable histoire de Growth au cours des 12 derniers mois \u00bb, a d\u00e9clar\u00e9 Dr Pouya Kamali-Loibl, Pr\u00e9sidente Directrice G\u00e9n\u00e9rale de Software &amp; Support Media.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Non seulement AskFrank peut r\u00e9pondre rapidement aux clients sur l&rsquo;un de leurs canaux pr\u00e9f\u00e9r\u00e9s, mais il peut \u00e9galement r\u00e9pondre dans plus de 100 langues diff\u00e9rentes\u200b, y compris en argot, fournissant des r\u00e9ponses pr\u00e9cises en combinant le contenu de sources multiples. Ces fonctionnalit\u00e9s font pratiquement d&rsquo;AskFrank un employ\u00e9 virtuel g\u00e9rant des conversations compl\u00e8tes avec les clients, au lieu de simplement r\u00e9pondre \u00e0 des questions isol\u00e9es, devenant ainsi un support de premi\u00e8re ligne pour aider les agents de services \u00bb, a d\u00e9clar\u00e9 Pieter Buteneers, directeur de l&rsquo;ing\u00e9nierie en apprentissage automatique et intelligence artificielle chez Sinch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pour plus d&rsquo;informations sur AskFrank, consultez notre <\/em><a href=\"https:\/\/medium.com\/wearesinch\/what-to-do-if-your-chatbot-doesnt-know-the-answer-a3d0ed0dd4d8\"><em>blog<\/em><\/a><em> et ou visitez<\/em><em><\/em><a href=\"https:\/\/askfrank.ai\"><em>https:\/\/askfrank.ai<\/em><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 propos de Sinch <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La plateforme de communication dans le cloud de pointe de Sinch permet aux entreprises d&rsquo;atteindre tout le monde sur la plan\u00e8te, en quelques secondes ou moins, via message mobile, email, voix et vid\u00e9o. Plus de 150 000 entreprises, y compris bon nombre des plus grandes entreprises et op\u00e9rateurs mobiles au monde, utilisent la plateforme technologique avanc\u00e9e de Sinch pour interagir avec leurs clients. Sinch est rentable et en croissance rapide depuis sa fondation en 2008. Son si\u00e8ge social est situ\u00e9 \u00e0 Stockholm, en Su\u00e8de, et elle a une pr\u00e9sence locale dans plus de 60 pays. Les actions sont n\u00e9goci\u00e9es au NASDAQ Stockholm : XSTO:SINCH. Rendez-nous visite sur sinch.com <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour plus d&rsquo;informations, veuillez contacter :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Marcel Kay<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Directeur des relations publiques<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Marcel.Kay@sinch.com<\/p>\n","protected":false},"featured_media":12954,"template":"","news_category":[593],"class_list":["post-188459","news","type-news","status-publish","has-post-thumbnail","hentry","news_category-communiques-de-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sinch - Sinch AskFrank am\u00e9liore les chatbots et la base de connaissances<\/title>\n<meta name=\"description\" content=\"Sinch lance AskFrank, un moteur de recherche r\u00e9volutionnaire pour am\u00e9liorer les chatbots et les syst\u00e8mes de connaissances. 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