{"id":187950,"date":"2026-06-03T12:24:01","date_gmt":"2026-06-03T12:24:01","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-messagemedia-lance-nouveau-service-sms-ameliorer-experience-client\/"},"modified":"2026-06-03T12:24:02","modified_gmt":"2026-06-03T12:24:02","slug":"sinch-messagemedia-lance-nouveau-service-sms-ameliorer-experience-client","status":"publish","type":"news","link":"https:\/\/sinch.com\/fr\/actualites\/sinch-messagemedia-lance-nouveau-service-sms-ameliorer-experience-client\/","title":{"rendered":"Sinch MessageMedia lance un nouveau service SMS pour am\u00e9liorer l&rsquo;exp\u00e9rience client"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span><span><em><span><span>La nouvelle int\u00e9gration Zoho Desk \u00e9largit le partenariat : elle fournit aux \u00e9quipes du service client une plateforme de messagerie bidirectionnelle robuste pour g\u00e9rer toutes les interactions client en un seul endroit.<\/span><\/span><\/em><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><strong><span><span>DENVER, Colorado, \u00c9tats-Unis et STOCKHOLM, Su\u00e8de \u2013 11 septembre 2023 \u2014 <\/span><\/span><\/strong><span><span>Sinch (Sinch AB (publ) \u2013 XSTO: SINCH), qui propulse des conversations pertinentes entre les entreprises et leurs clients via son Customer Communications Cloud, a annonc\u00e9 aujourd&rsquo;hui le lancement mondial de SMS for Zoho Desk, qui \u00e9tend les capacit\u00e9s de SMS bidirectionnels \u00e0 la pointe de l&rsquo;industrie de Sinch MessageMedia. En approfondissant les int\u00e9grations existantes et tr\u00e8s bien not\u00e9es avec la suite Zoho \u2014 SMS for Zoho Desk par Sinch MessageMedia permet aux \u00e9quipes du service client de g\u00e9rer facilement et de traiter rapidement les demandes des clients depuis une plateforme centralis\u00e9e, r\u00e9duisant ainsi les temps de r\u00e9ponse et am\u00e9liorant la satisfaction client.<\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><span><span>\u00ab Les \u00e9quipes du service client font partie int\u00e9grante du succ\u00e8s d&rsquo;une entreprise, quelle que soit sa taille. Elles ne devraient pas \u00eatre embourb\u00e9es par des canaux de messagerie en silos, ce qui rend plus difficile le fait d&rsquo;offrir un support aux clients et frustrant pour toutes les personnes impliqu\u00e9es \u00bb, a d\u00e9clar\u00e9 Sean O\u2019Neal, pr\u00e9sident, PME, Sinch. \u00ab Nous sommes fiers d&rsquo;ajouter \u00e0 notre solide portefeuille de plus de 85 int\u00e9grations SMS for Zoho Desk par Sinch MessageMedia, r\u00e9pondant au besoin des \u00e9quipes de services d&rsquo;une messagerie conversationnelle centralis\u00e9e en temps r\u00e9el et accompagnant tout le parcours client, du marketing et des ventes, jusqu&rsquo;aux services et au support. \u00bb<\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><span><span>Les interactions du service client peuvent faire ou d\u00e9faire les relations clients ou la r\u00e9putation d&rsquo;une marque, avec des impacts directs sur les r\u00e9sultats financiers des entreprises. Des recherches de Sinch MessageMedia r\u00e9v\u00e8lent que les clients sont <\/span><\/span><a href=\"https:\/\/messagemedia.com\/us\/ebooks\/talking-about-an-sms-evolution\/\"><span><span><span>82 % plus susceptibles<\/span><\/span><\/span><\/a><span><span> d&rsquo;avoir une impression favorable d&rsquo;une marque simplement en ayant la possibilit\u00e9 de s&rsquo;engager dans des conversations bidirectionnelles.<\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><span><span>SMS for Zoho Desk par Sinch MessageMedia permet aux entreprises de faire passer leur support client au niveau sup\u00e9rieur. La messagerie conversationnelle fluide et individuelle directement dans Zoho Desk \u00e9limine le besoin pour les \u00e9quipes support de jongler avec de multiples plateformes, et les r\u00e9ponses automatis\u00e9es instantan\u00e9es lib\u00e8rent les agents pour qu&rsquo;ils se concentrent sur des requ\u00eates clients plus compliqu\u00e9es. Le r\u00e9sultat : une pression r\u00e9duite sur le personnel et des temps de traitement des tickets plus rapides.<\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><span><span><span>Pour en savoir plus sur les capacit\u00e9s de Sinch MessageMedia, rendez visite \u00e0 l&rsquo;\u00e9quipe \u00e0 <\/span><\/span><a href=\"https:\/\/events.zoho.com\/ZoholicsCanada2023?lang=en\"><span><span><span>Zoholics<\/span><\/span><\/span><\/a><span><span> (Stand 5) \u00e0 Toronto, les 12 et 13 septembre 2023, ou explorez le site internet <\/span><\/span><a href=\"https:\/\/messagemedia.com\/us\/\"><span><span><span>ici<\/span><\/span><\/span><\/a><span><span>. <\/span><\/span><\/span><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":17736,"template":"","news_category":[593],"class_list":["post-187950","news","type-news","status-publish","has-post-thumbnail","hentry","news_category-communiques-de-presse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u00e9couvrez Sinch MessageMedia lance un nouveau service SMS - Sinch<\/title>\n<meta name=\"description\" content=\"Sinch MessageMedia lance un nouveau service SMS pour stimuler l&#039;exp\u00e9rience client. 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