{"id":192440,"date":"2026-06-17T04:15:32","date_gmt":"2026-06-17T04:15:32","guid":{"rendered":"https:\/\/sinch.com\/messaging\/sms-api\/flux-de-travail-des-contacts\/"},"modified":"2026-06-30T20:08:13","modified_gmt":"2026-06-30T20:08:13","slug":"flux-de-travail-des-contacts","status":"publish","type":"messaging_sms_api","link":"https:\/\/sinch.com\/fr\/messages\/api-sms\/flux-de-travail-des-contacts\/","title":{"rendered":"Flux de travail des contacts"},"content":{"rendered":"\r\n
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D\u00c9BLOQUEZ L’AUTOMATISATION DES SMS\u00a0<\/p>\r\n \r\n \r\n

\r\n Offrez des parcours SMS plus intelligents avec les flux de travail des contacts\u00a0 <\/h1>\r\n <\/div>\r\n\r\n

Les flux de travail des contacts\u00a0facilitent l’automatisation du consentement opt-in\/opt-out et des parcours intercanaux \u00e0 plusieurs \u00e9tapes via SMS, MMS, WhatsApp et plus encore, le tout\u00a0propuls\u00e9 par\u00a0l’API de conversation\u00a0Sinch<\/a>.\u00a0<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Contacter un expert<\/a>\r\n <\/div>\r\n \r\n
\r\n Essayer gratuitement<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Rejoignez plus de 150\u00a0000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde <\/div>\r\n <\/div>\r\n
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\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
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\r\n \r\n \r\n Visa <\/title>\r\n <\/svg>\r\n <\/div>\r\n
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\r\n \r\n \r\n First Bank <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/section>\r\n\n\n\r\n
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LES FLUX DE TRAVAIL DES CONTACTS EN UN COUP D’\u0152IL\u00a0<\/p>\r\n \r\n

Acc\u00e9l\u00e9rez la conformit\u00e9 et cr\u00e9ez un engagement intercanal fluide\u00a0<\/h2>\r\n <\/div>\r\n\r\n\r\n

Offrez \u00e0 votre \u00e9quipe une gestion des consentements int\u00e9gr\u00e9e,\u00a0une logique avec \u00e9tat et une vue unique de chaque interaction. Pas de serveurs suppl\u00e9mentaires ou de listes manuelles : il suffit de lancer et d’\u00e9voluer.\u00a0 <\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

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\r\n Conformit\u00e9 automatique <\/h3>\r\n
\r\n Texte : les mots-cl\u00e9s STOP et HELP mettent \u00e0 jour le statut du contact instantan\u00e9ment, pour rester en conformit\u00e9 avec la loi TCPA et le RGPD, sans code suppl\u00e9mentaire.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Simplifiez la logique de conversation <\/h3>\r\n
\r\n D\u00e9finissez des r\u00e8gles simples et laissez l’API de conversation prendre en charge la gestion de l’\u00e9tat, afin de ne pas avoir \u00e0 cr\u00e9er des flux de travail complexes c\u00f4t\u00e9 serveur.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Vue client unifi\u00e9e <\/h3>\r\n
\r\n Consultez chaque texte, image ou r\u00e9ponse WhatsApp dans une seule chronologie afin que les \u00e9quipes puissent toujours reprendre la conversation avec le bon contexte.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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AUTOMATISEZ LA CONFORMIT\u00c9\u00a0<\/p>\r\n \r\n

Restez pr\u00eat pour la loi TCPA et le RGPD\u00a0<\/h2>\r\n <\/div>\r\n\r\n\r\n

La gestion des mots-cl\u00e9s STOP et HELP est directement\u00a0int\u00e9gr\u00e9e. Lorsqu’un client envoie le SMS \u00ab\u00a0STOP\u00a0\u00bb, son profil est automatiquement mis en opt-out\u00a0pour\u00a0ce canal<\/a>\u00a0et les futurs messages sont bloqu\u00e9s jusqu’\u00e0 ce qu’il effectue un nouvel opt-in. Une\u00a0simple\u00a0fonctionnalit\u00e9\u00a0\u00e9limine\u00a0le casse-t\u00eate de la gestion des listes sur chaque canal.\u00a0 <\/p><\/div>\r\n \r\n