{"id":209827,"date":"2026-09-15T04:27:54","date_gmt":"2026-09-15T04:27:54","guid":{"rendered":"https:\/\/sinch.com\/messaging\/customer-stories\/telask-2\/"},"modified":"2026-09-15T04:27:55","modified_gmt":"2026-09-15T04:27:55","slug":"telask","status":"publish","type":"messaging_cstories","link":"https:\/\/sinch.com\/fr\/messages\/temoignages-de-clients\/telask\/","title":{"rendered":"Comment un questionnaire par SMS permet d’assurer la s\u00e9curit\u00e9 du personnel hospitalier et des patients"},"content":{"rendered":"\n

La pand\u00e9mie a boulevers\u00e9 le monde entier, et tous les types d’entreprises doivent s’adapter. L’Institut de cardiologie de l’Universit\u00e9 d’Ottawa a d\u00e9cid\u00e9 d’imposer un questionnaire de d\u00e9pistage quotidien pour contribuer \u00e0 la protection de l’ensemble de son personnel, et s’est tourn\u00e9 vers l’entreprise leader du secteur de la sant\u00e9 TelASK<\/a> pour l’aider.<\/p>\n\n\n\n

TelASK, l’un des principaux fournisseurs de services d’engagement des patients, savait que la solution devait \u00eatre rapide, s\u00e9curis\u00e9e, simple et conviviale. C’est l\u00e0 qu’intervient Sinch.<\/p>\n\n\n\n

D\u00e9fi\u00a0: le besoin d’un d\u00e9pistage quotidien des sympt\u00f4mes sur le lieu de travail<\/h2>\n\n\n\n

L’Institut de cardiologie de l’Universit\u00e9 d’Ottawa est le plus grand et le principal centre de sant\u00e9 cardiaque du Canada, avec plus de 235\u00a0000 visites de patients chaque ann\u00e9e. Pour garantir la s\u00e9curit\u00e9 de l’ensemble de ces patients lorsque la pand\u00e9mie de coronavirus a frapp\u00e9, l’institut a mis en place un questionnaire de d\u00e9pistage quotidien de l’\u00e9tat de sant\u00e9 avant chaque prise de poste. <\/p>\n\n\n\n

Mais c’\u00e9tait plus facile \u00e0 dire qu’\u00e0 faire. Le personnel devait faire la queue chaque jour \u00e0 l’entr\u00e9e de l’h\u00f4pital, o\u00f9 des agents d’accueil distribuaient des questionnaires papier. Et lorsque l’on traite des maladies aussi graves que les maladies cardiaques, de tels retards sont bien plus qu’un simple d\u00e9sagr\u00e9ment. <\/p>\n\n\n\n

\u00ab\u00a0L’institut nous a demand\u00e9 de d\u00e9velopper un questionnaire num\u00e9rique de d\u00e9pistage des sympt\u00f4mes que le personnel pourrait remplir seul sur son t\u00e9l\u00e9phone mobile avant de prendre son service, afin d’acc\u00e9l\u00e9rer son entr\u00e9e sur le lieu de travail\u00a0\u00bb, explique Peter Fallis, pr\u00e9sident de TelASK. <\/p>\n\n\n\n

Solution\u00a0: la simplicit\u00e9 des SMS<\/h2>\n\n\n\n

TelASK devait prendre en compte plusieurs aspects lors de la conception d’une solution. Le questionnaire devait \u00eatre facile et rapide \u00e0 remplir. Mais les r\u00e9ponses devaient \u00e9galement \u00eatre horodat\u00e9es et v\u00e9rifiables. <\/p>\n\n\n\n

\u00ab\u00a0Nous avions besoin d’une solution conviviale permettant au personnel d’acc\u00e9der \u00e0 un questionnaire horodat\u00e9 sur son t\u00e9l\u00e9phone mobile, ainsi que d’une solution permettant de lui renvoyer rapidement un justificatif attestant de l’absence de sympt\u00f4mes\u00a0\u00bb, explique M. Fallis. <\/p>\n\n\n\n

Et quelle est la seule chose que tout le monde poss\u00e8de et a l’habitude d’utiliser\u00a0? SMS<\/a>. C’est pourquoi TelASK a d\u00e9cid\u00e9 d’utiliser les SMS bidirectionnels de Sinch pour cr\u00e9er sa solution \u00ab\u00a0Wellness Pass\u00a0\u00bb pour l’institut. <\/p>\n\n\n\n

\u00ab\u00a0Il suffit au personnel d’envoyer \u00ab\u00a0WP\u00a0\u00bb par SMS \u00e0 un num\u00e9ro sp\u00e9cial avant de partir au travail\u00a0\u00bb, pr\u00e9cise M. Fallis. \u00ab\u00a0Quelques instants plus tard, la personne re\u00e7oit un SMS contenant un lien qui ouvre une session sur le navigateur de son t\u00e9l\u00e9phone.\u00a0\u00bb <\/p>\n\n\n\n

Une fois le questionnaire rempli et envoy\u00e9, la personne re\u00e7oit un autre lien par SMS. Cliquer sur ce lien ouvre le \u00ab\u00a0Wellness Pass\u00a0\u00bb sur son t\u00e9l\u00e9phone mobile, affichant son nom, son service d’affectation, ainsi que la date et l’heure exactes auxquelles elle a effectu\u00e9 le d\u00e9pistage. <\/p>\n\n\n\n

\"TelAsk<\/figure>\n\n\n\n

\u00ab\u00a0La solution Wellness Pass comprend un tableau de bord facultatif pour les agents de s\u00e9curit\u00e9 \u00e0 l’entr\u00e9e. Il affiche une liste horodat\u00e9e de l’ensemble du personnel ayant soumis le questionnaire\u00a0\u00bb, ajoute M. Fallis. \u00ab\u00a0D\u00e9sormais, les personnes ne pr\u00e9sentant aucun sympt\u00f4me peuvent simplement montrer le Wellness Pass sur leur t\u00e9l\u00e9phone mobile et entrer directement.\u00a0\u00bb <\/p>\n\n\n\n

\"TelAsk<\/figure>\n\n\n\n

Comme le personnel peut remplir le questionnaire \u00e0 l’avance sur son propre appareil mobile, les rassemblements sont r\u00e9duits, l’entr\u00e9e est acc\u00e9l\u00e9r\u00e9e et l’enregistrement de documents papier n’est plus n\u00e9cessaire. Des rapports d’audit peuvent \u00eatre g\u00e9n\u00e9r\u00e9s et imprim\u00e9s \u00e0 partir du tableau de bord.<\/p>\n\n\n\n

R\u00e9sultats\u00a0: gagner du temps \u2013 et potentiellement sauver des vies<\/h2>\n\n\n\n

De la conception \u00e0 la r\u00e9alisation, M. Fallis affirme que le d\u00e9ploiement du Wellness Pass n’a pris qu’une dizaine de jours. <\/p>\n\n\n\n

\u00ab\u00a0Travailler avec Sinch a permis \u00e0 TelASK de fournir la solution Wellness Pass rapidement. C’est un syst\u00e8me bas\u00e9 sur le volontariat, mais heureusement, la grande majorit\u00e9 du personnel l’utilise aujourd’hui\u00a0\u00bb, explique-t-il. \u00ab\u00a0Wellness Pass est un grand succ\u00e8s, appr\u00e9ci\u00e9 tant par le personnel que par la direction de l’h\u00f4pital. <\/p>\n\n\n\n

Ce nouveau syst\u00e8me permet de gagner du temps et d’augmenter la productivit\u00e9 du personnel, ce qui implique bien s\u00fbr des avantages financiers pour l’\u00e9tablissement. De plus, il offre \u00e0 l’institut une certaine tranquillit\u00e9 d’esprit en sachant qu’il fait tout son possible pour que l’h\u00f4pital reste \u00e0 l’abri de la COVID-19. <\/p>\n","protected":false},"author":19,"featured_media":60440,"template":"","meta":{"_acf_changed":false},"class_list":["post-209827","messaging_cstories","type-messaging_cstories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nD\u00e9couvrez comment un questionnaire par SMS prot\u00e8ge le personnel hospitalier - Sinch<\/title>\n<meta name=\"description\" content=\"Gr\u00e2ce \u00e0 Sinch, TelASK a fourni \u00e0 l'Institut de cardiologie de l'Universit\u00e9 d'Ottawa un questionnaire de d\u00e9pistage quotidien simple et rapide pour l'ensemble de son personnel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/fr\/messages\/temoignages-de-clients\/telask\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9couvrez comment un questionnaire par SMS prot\u00e8ge le personnel hospitalier - 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