{"id":180206,"date":"2026-02-18T13:21:31","date_gmt":"2026-02-18T13:21:31","guid":{"rendered":"https:\/\/sinch.com\/messaging\/conversation-api\/channel-priority-fallback\/"},"modified":"2026-08-07T16:57:49","modified_gmt":"2026-08-07T16:57:49","slug":"canal-priorite-repli","status":"publish","type":"messaging_conv_api","link":"https:\/\/sinch.com\/fr\/messages\/api-conversation\/canal-priorite-repli\/","title":{"rendered":"Priorit\u00e9 de canal et repli"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 col-lg-5 order-2 col-md-6 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">ASSUREZ LA LECTURE DE VOS MESSAGES <\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Une livraison fiable avec un routage intelligent des canaux                             <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Acheminez automatiquement vos messages avec la priorit\u00e9 de canal et le repli (disponibles via l&rsquo;<a href=\"https:\/\/sinch.com\/fr\/messages\/api-conversation\/\">API de conversation de Sinch<\/a>). D\u00e9finissez l&rsquo;ordre des canaux que vous pr\u00e9f\u00e9rez, et l&rsquo;API les essaiera dans cet ordre, en se repliant sur l&rsquo;option suivante si un canal de priorit\u00e9 sup\u00e9rieure ne peut pas livrer.\u00a0<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/contact-vente\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Contacter notre \u00e9quipe commerciale<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/dashboard.sinch.com\/signup\" target=\"_blank\" class=\"btn btn-outline-secondary btn-lg btn-animated\" >Essayer gratuitement<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 col-lg-7 order-1 col-md-6 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            \r\n                                <img decoding=\"async\" width=\"648\" height=\"452\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Une livraison fiable avec un routage intelligent des canaux\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order-1024x714.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order-768x536.png 768w\" \/>\r\n                            \r\n                                                    \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-948d8c98db6c14ac1f621fc2bf5dfda6\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CE QUI FAIT SA FORCE <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Pourquoi les \u00e9quipes adorent la priorit\u00e9 de canal et le repli de l&rsquo;API de conversation <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Ne vous inqui\u00e9tez plus des notifications ayant \u00e9chou\u00e9, des co\u00fbts qui explosent ou d&rsquo;un codage \u00ab if-then \u00bb fastidieux. Avec la priorit\u00e9 de canal dans l&rsquo;API de conversation, vous b\u00e9n\u00e9ficiez d&rsquo;une livraison fiable, de d\u00e9penses plus intelligentes et de la fiabilit\u00e9 d&rsquo;un r\u00e9seau mondial de niveau 1. <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/segmentation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Atteignez l&rsquo;utilisateur de mani\u00e8re fiable                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Le routage intelligent v\u00e9rifie o\u00f9 vos utilisateurs peuvent \u00eatre atteints et change automatiquement de canal lorsque c&rsquo;est n\u00e9cessaire, sans \u00e9tapes manuelles ni surveillance.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-server.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Choix de canaux flexibles                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Placez les canaux \u00e0 faible co\u00fbt en premier et gardez le repli sur le SMS comme filet de s\u00e9curit\u00e9. Vous ne payez qu&rsquo;une seule fois pour le message livr\u00e9 et rien pour les tentatives de repli.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/code.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Un codage plus simple et plus propre                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Remplacez les ramifications complexes par un seul tableau dans votre appel d&rsquo;API et laissez Sinch g\u00e9rer la strat\u00e9gie de livraison, le timing et l&rsquo;ordonnancement pour une livraison fiable.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-59fe64f304e0359e78e01091fee23fdf\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">ATTEIGNEZ LES UTILISATEURS QUAND CELA COMPTE\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ne d\u00e9pendez pas d&rsquo;un seul canal pour un message critique <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">La priorit\u00e9 de canal livre automatiquement votre message sur le meilleur canal disponible, et se replie de mani\u00e8re transparente lorsqu&rsquo;un canal ne peut pas passer. Qu&rsquo;un client change d&rsquo;appareil, perde sa connectivit\u00e9 ou passe d&rsquo;un r\u00e9seau \u00e0 l&rsquo;autre, votre message arrive toujours. <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Maintenez des taux de livraison \u00e9lev\u00e9s  <\/p><\/li><li><p class=\"mb-0\">\u00c9liminez la surveillance manuelle et les renvois   <\/p><\/li><li><p class=\"mb-0\">Prot\u00e9gez la confiance du client lors d&rsquo;\u00e9v\u00e9nements sensibles au facteur temps  <\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"425\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority.png\" class=\"img-fluid\" alt=\"Image pour Ne d\u00e9pendez pas d&#039;un seul canal pour un message critique\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority-1024x672.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority-768x504.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-b3d02e276c097b91b28b4053a4c9fa4a\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">MESSAGERIE CONSCIENTE DES CO\u00dbTS\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9duisez les co\u00fbts de messagerie gr\u00e2ce \u00e0 un routage personnalisable\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Placez les\u00a0canaux\u00a0\u00e0 faible co\u00fbt\u00a0en premier\u00a0et utilisez\u00a0les canaux\u00a0de repli\u00a0plus chers\u00a0uniquement en cas de besoin.\u00a0Vous n&rsquo;\u00eates\u00a0factur\u00e9 qu&rsquo;une fois pour la livraison r\u00e9ussie, ce qui vous permet d&rsquo;\u00e9voluer de mani\u00e8re abordable sans sacrifier la port\u00e9e.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Maintenez une fiabilit\u00e9 \u00e9lev\u00e9e tout en minimisant les co\u00fbts\u00a0<\/p><\/li><li><p class=\"mb-0\">R\u00e9duisez votre co\u00fbt par message en utilisant par d\u00e9faut des canaux efficaces\u00a0<\/p><\/li><li><p class=\"mb-0\">Assurez une livraison coh\u00e9rente sur tous les march\u00e9s, appareils et conditions de r\u00e9seau\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2.png\" class=\"img-fluid\" alt=\"Image pour R\u00e9duisez les co\u00fbts de messagerie gr\u00e2ce \u00e0 un routage personnalisable\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-768x535.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-81fad437d14d6bb6051678405e35e888\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">PRODUCTIVIT\u00c9 DES D\u00c9VELOPPEURS\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">D\u00e9ployez plus rapidement sans logique de canal complexe <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Un seul tableau encode votre strat\u00e9gie de livraison tandis que l&rsquo;API g\u00e8re le timing et les nouvelles tentatives en coulisses. Votre \u00e9quipe d\u00e9ploie plus rapidement et passe moins de temps sur la maintenance.  <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Strat\u00e9gie de livraison d\u00e9clarative en une ligne <\/p><\/li><li><p class=\"mb-0\">Configurez le d\u00e9lai de repli depuis le tableau de bord   <\/p><\/li><li><p class=\"mb-0\">Lib\u00e9rez les d\u00e9veloppeurs pour qu&rsquo;ils se concentrent sur des t\u00e2ches \u00e0 forte valeur ajout\u00e9e  <\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"454\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority.png\" class=\"img-fluid\" alt=\"Image pour D\u00e9ployez plus rapidement sans logique de canal complexe\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority-300x210.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority-1024x718.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority-768x539.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-f94c131524d5315e496a9fcf21a7c474\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">SC\u00c9NARIOS DU MONDE R\u00c9EL <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">O\u00f9 la priorit\u00e9 de canal et le repli excellent <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bell-badge.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Alertes critiques \u00e9conomiques                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Essayez automatiquement WhatsApp en premier pour les alertes de service, puis repliez-vous sur le SMS pour que les messages importants ne soient jamais manqu\u00e9s, et ce au co\u00fbt le plus bas possible.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/megaphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Campagnes de marketing engageantes                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des promotions RCS riches pour une exp\u00e9rience de marque immersive et passez au SMS pour les clients sur des appareils non pris en charge.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ab-test.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Int\u00e9gration et engagement de l&rsquo;utilisateur                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Accueillez les nouveaux utilisateurs sur leur application de chat pr\u00e9f\u00e9r\u00e9e ou b\u00e9n\u00e9ficiez d&rsquo;un repli sur le SMS instantan\u00e9 pour garantir un engagement imm\u00e9diat si l&rsquo;application n&rsquo;est pas install\u00e9e.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/car.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Mises \u00e0 jour critiques pour les clients                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Partagez des confirmations de commande, des alertes d&rsquo;exp\u00e9dition ou des rappels de rendez-vous avec une port\u00e9e fiable gr\u00e2ce \u00e0 un routage multicanal intelligent.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-8b40aa55fe2138b151c1289707d86d5a\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">D\u00c9TAILS DES FONCTIONNALIT\u00c9S\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ce que contient la priorit\u00e9 de canal et le repli <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Ordre de priorit\u00e9 personnalisable                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Choisissez l&rsquo;ordre exact des canaux pour chaque message afin de r\u00e9pondre aux besoins de votre entreprise.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Logique de repli automatique                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Si un canal ne peut pas livrer, l&rsquo;API essaie automatiquement le suivant. \u2028                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Envoi adapt\u00e9 aux contacts                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Utilise les donn\u00e9es d&rsquo;accessibilit\u00e9 de l&rsquo;ID du contact pour \u00e9viter les tentatives inutiles et acc\u00e9l\u00e9rer la livraison.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/alarm-clock.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                D\u00e9lai de repli configurable                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Choisissez des d\u00e9lais personnalis\u00e9s entre les tentatives ou utilisez les valeurs par d\u00e9faut intelligentes du tableau de bord.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bounce.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Remplacer les priorit\u00e9s                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Forcez un canal sp\u00e9cifique lorsque les besoins de l&rsquo;entreprise exigent un chemin diff\u00e9rent. \u2028                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/grid-small.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Fonctionne avec tous les canaux                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Combinez tous les canaux pris en charge par l&rsquo;API de conversation pour une v\u00e9ritable port\u00e9e omnicanale.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/api.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Contr\u00f4le complet au niveau de l&rsquo;API                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    G\u00e9rez la strat\u00e9gie de livraison directement dans l&rsquo;API, aucune configuration d&rsquo;interface utilisateur complexe n&rsquo;est requise.\u2028                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/piggy-bank.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Logique consciente des co\u00fbts                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L&rsquo;intelligence int\u00e9gr\u00e9e vous aide \u00e0 respecter votre budget \u00e0 l&rsquo;\u00e9chelle mondiale. \u2028                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions fr\u00e9quemment pos\u00e9es sur la priorit\u00e9 de canal et le repli <\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-206547ee97fec519c401c8141ed8cac6-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-206547ee97fec519c401c8141ed8cac6-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-1\">\r\n                                            Qu&rsquo;est-ce que la priorit\u00e9 de canal et comment fonctionne le repli sur le SMS ?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-206547ee97fec519c401c8141ed8cac6-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">La priorit\u00e9 de canal vous permet de <a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/channel-support\/prioritize-channels\">d\u00e9finir l&rsquo;ordre des canaux<\/a> dans votre requ\u00eate d&rsquo;API. Si le premier canal ne peut pas livrer, l&rsquo;API essaie automatiquement le suivant (souvent le SMS) pour s&rsquo;assurer que le message passe. Toutes les fonctionnalit\u00e9s de l&rsquo;API de conversation respectent les normes de conformit\u00e9 mondiales, y compris le RGPD.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-206547ee97fec519c401c8141ed8cac6-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-206547ee97fec519c401c8141ed8cac6-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-2\">\r\n                                            En quoi est-ce diff\u00e9rent des mod\u00e8les omnicanaux ?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-206547ee97fec519c401c8141ed8cac6-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Les <a href=\"https:\/\/sinch.com\/fr\/messages\/api-conversation\/modeles-de-messages-omnicanaux\/\">mod\u00e8les omnicanaux<\/a> d\u00e9finissent l&rsquo;apparence d&rsquo;un message sur chaque canal. La priorit\u00e9 de canal contr\u00f4le l&rsquo;endroit o\u00f9 le message est envoy\u00e9 en premier. Vous pouvez les utiliser ensemble pour une messagerie riche et fiable.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-206547ee97fec519c401c8141ed8cac6-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-206547ee97fec519c401c8141ed8cac6-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-3\">\r\n                                            Comment puis-je utiliser la priorit\u00e9 de canal dans un appel SendMessage ?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-206547ee97fec519c401c8141ed8cac6-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Incluez un tableau channel_priority_order dans votre appel SendMessage (par exemple, [\u00ab\u00a0RCS\u00a0\u00bb, \u00ab\u00a0WHATSAPP\u00a0\u00bb, \u00ab\u00a0SMS\u00a0\u00bb]). L&rsquo;API v\u00e9rifie l&rsquo;accessibilit\u00e9, envoie sur le premier canal, attend votre d\u00e9lai configur\u00e9 si n\u00e9cessaire, puis essaie le canal suivant jusqu&rsquo;\u00e0 ce que la livraison r\u00e9ussisse. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-206547ee97fec519c401c8141ed8cac6-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-206547ee97fec519c401c8141ed8cac6-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-4\">\r\n                                            Que se passe-t-il si je ne sp\u00e9cifie pas d&rsquo;ordre de priorit\u00e9 de canal ?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-206547ee97fec519c401c8141ed8cac6-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>L&rsquo;API envoie le message uniquement sur le canal unique que vous fournissez. Elle n&rsquo;utilise pas le repli \u00e0 moins qu&rsquo;un basculement au niveau du r\u00e9seau (comme de RCS \u00e0 SMS) n&rsquo;existe.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-206547ee97fec519c401c8141ed8cac6-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-206547ee97fec519c401c8141ed8cac6-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-5\">\r\n                                            Serai-je factur\u00e9 pour les tentatives ayant \u00e9chou\u00e9 ?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-206547ee97fec519c401c8141ed8cac6-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Non. Vous \u00eates factur\u00e9 pour le message livr\u00e9 avec succ\u00e8s ; toutes les tentatives de repli sont gratuites.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-206547ee97fec519c401c8141ed8cac6-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-206547ee97fec519c401c8141ed8cac6-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-6\">\r\n                                            Quels canaux puis-je inclure dans ma liste de priorit\u00e9s ?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-206547ee97fec519c401c8141ed8cac6-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">N&rsquo;importe quel canal pris en charge par l&rsquo;<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\">API de conversation<\/a>, tel que le SMS, WhatsApp, RCS, et d&rsquo;autres, peut \u00eatre combin\u00e9 dans n&rsquo;importe quel ordre adapt\u00e9 \u00e0 votre strat\u00e9gie.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-206547ee97fec519c401c8141ed8cac6-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-206547ee97fec519c401c8141ed8cac6-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-7\">\r\n                                            Puis-je contr\u00f4ler le d\u00e9lai entre les tentatives de repli ?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-206547ee97fec519c401c8141ed8cac6-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Oui. D\u00e9finissez un d\u00e9lai de repli personnalis\u00e9 dans le tableau de bord Sinch ou utilisez le d\u00e9lai par d\u00e9faut pour \u00e9quilibrer la vitesse et l&rsquo;exp\u00e9rience de l&rsquo;utilisateur. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-206547ee97fec519c401c8141ed8cac6-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-206547ee97fec519c401c8141ed8cac6-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-8\">\r\n                                            Quelles sont les conditions pr\u00e9alables \u00e0 l&rsquo;utilisation de cette fonctionnalit\u00e9 ?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-206547ee97fec519c401c8141ed8cac6-8\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-206547ee97fec519c401c8141ed8cac6-8\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Vous avez besoin d&rsquo;un <a href=\"dashboard.sinch.com\/?iss=https%3A%2F%2Fid.sinch.com%2F\">compte Sinch actif<\/a> et de l&rsquo;acc\u00e8s \u00e0 l&rsquo;API de conversation dans votre projet. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    ","protected":false},"author":19,"featured_media":175556,"template":"","meta":{"_acf_changed":true},"class_list":["post-180206","messaging_conv_api","type-messaging_conv_api","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Priorit\u00e9 de canal et repli sur le SMS | Sinch<\/title>\n<meta name=\"description\" content=\"B\u00e9n\u00e9ficiez d&#039;une livraison de message fiable avec la priorit\u00e9 de canal et le repli sur le SMS dans l&#039;API de conversation de Sinch. 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