{"id":192582,"date":"2026-06-17T17:16:21","date_gmt":"2026-06-17T17:16:21","guid":{"rendered":"https:\/\/sinch.com\/messaging\/capabilities\/api-de-messagerie-omnicanale\/"},"modified":"2026-06-17T17:16:21","modified_gmt":"2026-06-17T17:16:21","slug":"api-de-messagerie-omnicanale","status":"publish","type":"messaging_cap","link":"https:\/\/sinch.com\/fr\/messaging\/capabilities\/api-de-messagerie-omnicanale\/","title":{"rendered":"API de messagerie omnicanale"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">CHAQUE MESSAGE, CHAQUE CANAL\u00a0<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 \">\r\n                                API de messagerie omnicanale                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Simplifiez-vous la vie\u00a0en regroupant la gestion de vos canaux, vos mod\u00e8les et vos webhooks.\u00a0Avec\u00a0Sinch Conversation API,\u00a0vous pouvez\u00a0envoyer et recevoir des messages via SMS, WhatsApp, Instagram, Facebook Messenger, RCS et bien plus encore gr\u00e2ce \u00e0 une seule int\u00e9gration REST.\u00a0\u00a0<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Contacter un expert<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/dashboard.sinch.com\/signup\" target=\"_blank\" class=\"btn btn-outline-secondary btn-lg btn-animated\" >Essayer gratuitement<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2.png\" class=\"skip-lazy img-fluid\" alt=\"Image for API de messagerie omnicanale\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-768x535.png 768w\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                \n\r\n        <div class=\"clients clients-default\">\r\n                            <div class=\"clients-title container text-accent fs-sm\">\r\n                                            <div class=\"text-center mb-4\">\r\n                            Rejoignez plus de 150\u00a0000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde                        <\/div>\r\n                                    <\/div>\r\n                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"92\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            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data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"62\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"160\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"86\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n            <\/div>\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-fc0a4e669245077c52d1586e32feb31f\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">POURQUOI C&rsquo;EST IMPORTANT\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9duisez le temps, les co\u00fbts et les risques li\u00e9s \u00e0 la messagerie multicanale\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Cr\u00e9ez des conversations plus riches gr\u00e2ce \u00e0 une exp\u00e9rience unifi\u00e9e. Sinch Conversation API fonctionne comme votre API de messagerie omnicanale, vous permettant de l&rsquo;int\u00e9grer une seule fois, de vous \u00e9tendre rapidement \u00e0 de nouveaux canaux et de pr\u00e9parer votre pile de messagerie pour l&rsquo;avenir.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/clock-forward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Acc\u00e9l\u00e9rez la mise sur le march\u00e9                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Lancez de nouveaux canaux en quelques jours, et non en quelques mois, apr\u00e8s votre premi\u00e8re int\u00e9gration.\u00a0Une seule int\u00e9gration de l&rsquo;API de conversation vous permet d&rsquo;\u00eatre plus rapide sur chaque canal sans d\u00e9veloppements suppl\u00e9mentaires.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/segmentation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                R\u00e9duisez la complexit\u00e9 et les co\u00fbts\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    \u00c9crivez une seule fois et envoyez partout pour simplifier le d\u00e9veloppement et le travail continu, tandis que les outils unifi\u00e9s r\u00e9duisent la charge de travail des ing\u00e9nieurs.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-stack-audio-video.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Pr\u00e9parez votre entreprise pour l&rsquo;avenir                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ajoutez des canaux \u00e9mergents sans partir de z\u00e9ro. Une gestion flexible des canaux permet \u00e0 votre pile de rester pr\u00eate au changement.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-35341d57f6ffda4a2e20b24f51a3750e\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">LANCEMENTS PLUS RAPIDES\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Lancez de nouveaux canaux en quelques jours, et non en quelques mois\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Une fois que vous avez\u00a0configur\u00e9\u00a0l&rsquo;\u00a0API de conversation, l&rsquo;ajout d&rsquo;un canal est aussi\u00a0simple\u00a0qu&rsquo;une mise \u00e0 jour de\u00a0configuration plut\u00f4t qu&rsquo;un tout nouveau projet de d\u00e9veloppement.\u00a0L&rsquo;approche de l&rsquo;API de messagerie omnicanale \u2014 propuls\u00e9e par Sinch Conversation API \u2014 permet \u00e0 votre feuille de route d&rsquo;avancer.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Fini les mois de coding pour chaque nouveau canal\u00a0<\/p><\/li><li><p class=\"mb-0\">Ajoutez WhatsApp, RCS et bien plus encore avec une seule modification\u00a0<\/p><\/li><li><p class=\"mb-0\">Maintenez la progression du\u00a0travail\u00a0\u00e0 la vitesse des d\u00e9veloppeurs\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"316\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02.png\" class=\"img-fluid\" alt=\"Image pour Lancez de nouveaux canaux en quelques jours, et non en quelques mois\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02-300x146.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02-1024x499.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02-768x375.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-71a6d5636c292dbcfca138cd5f1a7be1\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CO\u00dbTS MOINDRES\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9duisez drastiquement les co\u00fbts de d\u00e9veloppement et les co\u00fbts continus\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Jongler avec des API distinctes vous ralentit.\u00a0Une approche d&rsquo;API\u00a0unifi\u00e9e\u00a0\u2014 fournie via Sinch Conversation API \u2014 vous permet\u00a0d&rsquo;\u00e9crire une seule fois, d&rsquo;envoyer partout et de r\u00e9investir votre temps et votre budget l\u00e0 o\u00f9 c&rsquo;est important.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">\u00c9liminez les bases de code en double\u00a0<\/p><\/li><li><p class=\"mb-0\">G\u00e9rez une seule int\u00e9gration, pas dix\u00a0<\/p><\/li><li><p class=\"mb-0\">Lib\u00e9rez vos ing\u00e9nieurs pour qu&rsquo;ils se concentrent sur l&rsquo;innovation\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"423\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph.png\" class=\"img-fluid\" alt=\"Image pour R\u00e9duisez drastiquement les co\u00fbts de d\u00e9veloppement et les co\u00fbts continus\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph-300x196.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph-1024x668.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph-768x501.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-c8618c61c153d28ce076a41a73af2e6f\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">PR\u00c9PAREZ VOTRE PILE POUR L&rsquo;AVENIR\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Explorez de nouvelles id\u00e9es sans lourd investissement\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Adoptez facilement de\u00a0<a href=\"https:\/\/sinch.com\/apis\/channels\/\">nouveaux canaux et des canaux \u00e9mergents<\/a>\u00a0sans avoir \u00e0 repenser l&rsquo;architecture, afin que votre \u00e9quipe puisse\u00a0essayer de nouvelles choses sans s&rsquo;inqui\u00e9ter.\u00a0Le mod\u00e8le de l&rsquo;API de messagerie omnicanale via Sinch Conversation API permet d&rsquo;exp\u00e9rimenter, d&rsquo;apprendre et d&rsquo;it\u00e9rer rapidement.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Testez\u00a0de nouvelles applications avec un minimum d&rsquo;efforts\u00a0<\/p><\/li><li><p class=\"mb-0\">Restez coh\u00e9rent sur chaque point de contact\u00a0<\/p><\/li><li><p class=\"mb-0\">Prot\u00e9gez votre pile technologique des changements rapides de canaux\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"413\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet.png\" class=\"img-fluid\" alt=\"Image pour Explorez de nouvelles id\u00e9es sans lourd investissement\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet-300x191.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet-1024x653.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet-768x490.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-2a23201d52757fc44863f98caa21b6c6\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">UTILISATIONS CONCR\u00c8TES\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Alimentez chaque conversation client\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/api.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Commerce conversationnel\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Maintenez l&rsquo;engagement de vos clients gr\u00e2ce \u00e0 de riches carrousels de produits sur RCS et stimulez vos ventes via WhatsApp, le tout gr\u00e2ce \u00e0 Sinch Conversation API.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Support client\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Sinch Conversation API vous permet de g\u00e9rer les conversations de support sur chaque canal pour une assistance coh\u00e9rente et rapide.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-chat.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Notifications omnicanales\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des alertes sur le canal pr\u00e9f\u00e9r\u00e9 de l&rsquo;utilisateur avec un basculement automatique vers le SMS pour vous assurer que les messages ont les meilleures chances de livraison.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/megaphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Campagnes marketing\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez une seule campagne et envoyez-la sur plusieurs applications de messagerie pour accro\u00eetre votre port\u00e9e et votre coh\u00e9rence.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-4230d0247aca54a54c8fe2dba0e64178\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CE QUI EST INCLUS\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Capacit\u00e9s puissantes\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-connector.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Une API pour plus de 10 canaux\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Connectez-vous avec vos clients sur SMS, MMS, WhatsApp, Instagram, Facebook Messenger, RCS et bien plus encore avec une seule requ\u00eate.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Acheminement intelligent\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Le basculement automatique des canaux riches comme WhatsApp vers le SMS maintient le flux de messages lorsqu&rsquo;un message ne parvient pas \u00e0 passer.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/webhook.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Webhooks unifi\u00e9s\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Recevez chaque message entrant et chaque mise \u00e0 jour de statut via un seul callback pour faciliter la gestion des \u00e9v\u00e9nements.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bloc-text.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Gestion de mod\u00e8les\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez et g\u00e9rez des mod\u00e8les pour des canaux comme WhatsApp en un seul endroit pour maintenir la coh\u00e9rence de votre marque.\u00a0Lorsque les exigences changent, il est facile d&rsquo;effectuer des mises \u00e0 jour.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/book-user.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Gestion des contacts\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez et g\u00e9rez des contacts \u00e0 utiliser sur chaque canal sans doublons.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/api.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                V\u00e9ritable abstraction de canal\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Une structure d&rsquo;appel d&rsquo;API unique pour tous les canaux facilite le d\u00e9veloppement par rapport \u00e0 ce que la plupart des concurrents peuvent offrir.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-stack-audio-video.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Plusieurs canaux\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L&rsquo;API de conversation prend en charge plus de 10 canaux, vous offrant l&rsquo;un des plus grands nombres d&rsquo;options de l&rsquo;industrie.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions fr\u00e9quemment pos\u00e9es\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-0a2f5dc6c2facd9594c6a56116433729-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-1\">\r\n                                            Qu&rsquo;est-ce qu&rsquo;une API de messagerie omnicanale ?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-0a2f5dc6c2facd9594c6a56116433729-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Une API de messagerie omnicanale vous permet de d\u00e9velopper une seule fois et d&rsquo;engager vos clients via\u00a0<a href=\"https:\/\/sinch.com\/messaging\/sms-api\/\">SMS<\/a>,\u00a0<a href=\"https:\/\/sinch.com\/messaging\/whatsapp-business-api\/\">WhatsApp<\/a>, Instagram, Facebook Messenger, RCS et bien plus encore gr\u00e2ce \u00e0 une int\u00e9gration unique.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-0a2f5dc6c2facd9594c6a56116433729-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-2\">\r\n                                            Quelle est la diff\u00e9rence entre une API de messagerie omnicanale et multicanale ?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-0a2f5dc6c2facd9594c6a56116433729-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Les deux prennent en charge de nombreux canaux, mais une\u00a0<a href=\"https:\/\/sinch.com\/messaging\/\">API de messagerie<\/a>\u00a0omnicanale dispose d&rsquo;une gestion\u00a0unifi\u00e9e \u2014 mod\u00e8les partag\u00e9s, webhooks et basculement \u2014 afin que vous \u00e9vitiez des chemins de code s\u00e9par\u00e9s.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-0a2f5dc6c2facd9594c6a56116433729-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-3\">\r\n                                            Si j&rsquo;utilise cette API, puis-je toujours acc\u00e9der aux fonctionnalit\u00e9s sp\u00e9cifiques aux canaux ?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-0a2f5dc6c2facd9594c6a56116433729-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui. Les fonctionnalit\u00e9s communes sont\u00a0simplifi\u00e9es, et\u00a0lorsque vous avez besoin de fonctionnalit\u00e9s avanc\u00e9es,\u00a0vous pouvez exploiter les\u00a0<a href=\"https:\/\/sinch.com\/messaging\/conversation-api\/channels\/\">capacit\u00e9s sp\u00e9cifiques aux canaux<\/a>.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-0a2f5dc6c2facd9594c6a56116433729-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-4\">\r\n                                            Comment fonctionne le basculement ?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-0a2f5dc6c2facd9594c6a56116433729-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">D\u00e9finissez simplement\u00a0un\u00a0<a href=\"https:\/\/sinch.com\/messaging\/conversation-api\/intelligent-routing-webhooks\/\">ordre de canaux prioritaire<\/a>\u00a0dans votre appel d&rsquo;API. Si WhatsApp \u00e9choue, l&rsquo;API essaiera automatiquement le SMS ou votre choix suivant.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-0a2f5dc6c2facd9594c6a56116433729-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-5\">\r\n                                            Comment puis-je m&rsquo;int\u00e9grer \u00e0 Sinch Conversation API ?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-0a2f5dc6c2facd9594c6a56116433729-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Pour commencer,\u00a0vous\u00a0aurez besoin d&rsquo;une application ou d&rsquo;un syst\u00e8me pour\u00a0<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/getting-started\">vous int\u00e9grer \u00e0 l&rsquo;API de conversation<\/a>,\u00a0ainsi que de\u00a0ressources de d\u00e9veloppement :\u00a0<\/p><p class=\"mb-0\">1. Cr\u00e9ez votre projet et votre application dans le tableau de bord Sinch pour obtenir vos identifiants\u00a0<br><span style=\"font-family: inherit\">2. Envoyez un message \u00e0 l&rsquo;aide d&rsquo;une requ\u00eate d&rsquo;API unique\u00a0<br><\/span><span style=\"font-family: inherit\">3. Obtenez toutes les r\u00e9ponses dans un seul webhook unifi\u00e9\u00a0<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-0a2f5dc6c2facd9594c6a56116433729-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-6\">\r\n                                            Quels canaux l&rsquo;API de messagerie omnicanale prend-elle en charge ?\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-0a2f5dc6c2facd9594c6a56116433729-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Gr\u00e2ce \u00e0 Sinch Conversation API, elle\u00a0prend en charge\u00a0<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/channel-support\">plus de 10 canaux<\/a>\u00a0dont WhatsApp, SMS, MMS, RCS, Instagram, Facebook Messenger, Viber et bien plus encore.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-0a2f5dc6c2facd9594c6a56116433729-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-7\">\r\n                                            Comment les tarifs sont-ils structur\u00e9s ?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-0a2f5dc6c2facd9594c6a56116433729-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Les tarifs sont \u00e0 l&rsquo;usage.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-0a2f5dc6c2facd9594c6a56116433729-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-8\">\r\n                                            Quelles sont les normes de s\u00e9curit\u00e9 et de conformit\u00e9 ?\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-0a2f5dc6c2facd9594c6a56116433729-8\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-0a2f5dc6c2facd9594c6a56116433729-8\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Elle est certifi\u00e9e\u00a0ISO 27001\u00a0et inclut des mod\u00e8les d&rsquo;AI pour d\u00e9tecter et bloquer le trafic frauduleux tel que le trafic artificiellement gonfl\u00e9 (AIT). La plateforme vous aide \u00e0 g\u00e9rer le RGPD, la loi TCPA et d&rsquo;\u00a0<a href=\"https:\/\/sinch.com\/blog\/sms-compliance-guide\/\">autres besoins de conformit\u00e9<\/a>\u00a0avec des outils de consentement et un traitement s\u00e9curis\u00e9 des donn\u00e9es.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/fr\/messaging\/capabilities\/api-de-messagerie-omnicanale\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu&#039;est-ce qu&#039;une API de messagerie omnicanale ?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Une API de messagerie omnicanale vous permet de d\u00e9velopper une seule fois et d&#039;engager vos clients via\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/sms-api\/&quot;&gt;SMS&lt;\/a&gt;,\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/whatsapp-business-api\/&quot;&gt;WhatsApp&lt;\/a&gt;, Instagram, Facebook Messenger, RCS et bien plus encore gr\u00e2ce \u00e0 une int\u00e9gration unique.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Quelle est la diff\u00e9rence entre une API de messagerie omnicanale et multicanale ?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Les deux prennent en charge de nombreux canaux, mais une\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/&quot;&gt;API de messagerie&lt;\/a&gt;\u00a0omnicanale dispose d&#039;une gestion\u00a0unifi\u00e9e \u2014 mod\u00e8les partag\u00e9s, webhooks et basculement \u2014 afin que vous \u00e9vitiez des chemins de code s\u00e9par\u00e9s.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Si j&#039;utilise cette API, puis-je toujours acc\u00e9der aux fonctionnalit\u00e9s sp\u00e9cifiques aux canaux ?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Oui. Les fonctionnalit\u00e9s communes sont\u00a0simplifi\u00e9es, et\u00a0lorsque vous avez besoin de fonctionnalit\u00e9s avanc\u00e9es,\u00a0vous pouvez exploiter les\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/conversation-api\/channels\/&quot;&gt;capacit\u00e9s sp\u00e9cifiques aux canaux&lt;\/a&gt;.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Comment fonctionne le basculement ?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;D\u00e9finissez simplement\u00a0un\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/conversation-api\/intelligent-routing-webhooks\/&quot;&gt;ordre de canaux prioritaire&lt;\/a&gt;\u00a0dans votre appel d&#039;API. Si WhatsApp \u00e9choue, l&#039;API essaiera automatiquement le SMS ou votre choix suivant.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Comment puis-je m&#039;int\u00e9grer \u00e0 Sinch Conversation API ?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Pour commencer,\u00a0vous\u00a0aurez besoin d&#039;une application ou d&#039;un syst\u00e8me pour\u00a0&lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/getting-started&quot;&gt;vous int\u00e9grer \u00e0 l&#039;API de conversation&lt;\/a&gt;,\u00a0ainsi que de\u00a0ressources de d\u00e9veloppement :\u00a0&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;1. Cr\u00e9ez votre projet et votre application dans le tableau de bord Sinch pour obtenir vos identifiants\u00a0&lt;br&gt;&lt;span style=&quot;font-family: inherit&quot;&gt;2. Envoyez un message \u00e0 l&#039;aide d&#039;une requ\u00eate d&#039;API unique\u00a0&lt;br&gt;&lt;\/span&gt;&lt;span style=&quot;font-family: inherit&quot;&gt;3. Obtenez toutes les r\u00e9ponses dans un seul webhook unifi\u00e9\u00a0&lt;\/span&gt;&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Quels canaux l&#039;API de messagerie omnicanale prend-elle en charge ?\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Gr\u00e2ce \u00e0 Sinch Conversation API, elle\u00a0prend en charge\u00a0&lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/channel-support&quot;&gt;plus de 10 canaux&lt;\/a&gt;\u00a0dont WhatsApp, SMS, MMS, RCS, Instagram, Facebook Messenger, Viber et bien plus encore.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Comment les tarifs sont-ils structur\u00e9s ?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Les tarifs sont \u00e0 l&#039;usage.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Quelles sont les normes de s\u00e9curit\u00e9 et de conformit\u00e9 ?\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Elle est certifi\u00e9e\u00a0ISO 27001\u00a0et inclut des mod\u00e8les d&#039;AI pour d\u00e9tecter et bloquer le trafic frauduleux tel que le trafic artificiellement gonfl\u00e9 (AIT). La plateforme vous aide \u00e0 g\u00e9rer le RGPD, la loi TCPA et d&#039;\u00a0&lt;a href=&quot;https:\/\/sinch.com\/blog\/sms-compliance-guide\/&quot;&gt;autres besoins de conformit\u00e9&lt;\/a&gt;\u00a0avec des outils de consentement et un traitement s\u00e9curis\u00e9 des donn\u00e9es.\u00a0&lt;\/p&gt;\"}}]}<\/script>                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\"  id=\"form\" class=\"section section-py form-block bg-primary\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-12 col-lg-8 justify-content-center\">\r\n\r\n                    <div class=\"\">\r\n\r\n\r\n                        <div class=\"form-block-container shadow-lg bg-body px-5 py-7 p-md-9\" data-theme=\"light\">\r\n\r\n                            \r\n\r\n                                <!-- MARKETING CLOUD Form Container -- Start -->\r\n                                <div class=\"marketing-cloud-form-container\">\r\n                                                                            <div class=\"form-content mb-3\">\r\n                                                                                            <h2 class=\"h5 mb-3\">Discutez avec un expert de l&rsquo;API de messagerie omnicanale\u00a0<\/h2>\r\n                                                                                                                                        <p class=\"content-body text-body-color mb-0\"><p class=\"mb-0\">D\u00e9couvrez \u00e0 quel point il est facile de\u00a0d\u00e9velopper une seule fois\u00a0avec notre API de messagerie omnicanale et d&rsquo;atteindre SMS, WhatsApp, Instagram et bien plus encore.\u00a0<\/p><\/p>\r\n                                                                                    <\/div>\r\n\r\n                                    \r\n\r\n                                    \r\n                                    <iframe\r\n                                        id=\"marketing-cloud-form\"\r\n                                        class=\"marketing-cloud-iframe\"\r\n                                        data-iframe-params=\"utm_source,utm_medium,utm_campaign,utm_term,utm_content,transid,gclid,intcmp,msclkid\"\r\n                                        src=\"https:\/\/cloud.m.sinch.com\/sinchform1_0?referrer=https%3A%2F%2Fsinch.com%2Ffr%2Fwp-json%2Fwp%2Fv2%2Fmessaging_cap%2F192582&#038;lang=fr&#038;theme=sinch.com\"\r\n                                        title=\"Discutez avec un expert de l'API de messagerie omnicanale\u00a0\"\r\n                                        style=\"width: 100%;\">\r\n                                    <\/iframe>\r\n                                <\/div>\r\n                                <!-- MARKETING CLOUD Container -- Start -->\r\n\r\n\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"featured_media":178206,"template":"","meta":{"_acf_changed":true},"class_list":["post-192582","messaging_cap","type-messaging_cap","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>API de messagerie omnicanale | Sinch<\/title>\n<meta name=\"description\" content=\"D\u00e9veloppez une seule fois avec une API de messagerie omnicanale via Sinch Conversation API. Atteignez SMS, WhatsApp, Instagram et bien plus encore.\u00a0R\u00e9duisez les co\u00fbts et lancez plus rapidement \u2014 essayez-la d\u00e8s aujourd&#039;hui.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/fr\/messaging\/capabilities\/api-de-messagerie-omnicanale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"API de messagerie omnicanale | Sinch\" \/>\n<meta property=\"og:description\" content=\"D\u00e9veloppez une seule fois avec une API de messagerie omnicanale via Sinch Conversation API. 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