{"id":178749,"date":"2026-02-09T14:35:29","date_gmt":"2026-02-09T14:35:29","guid":{"rendered":"https:\/\/sinch.com\/messaging\/api-conversation\/"},"modified":"2026-02-17T08:51:14","modified_gmt":"2026-02-17T08:51:14","slug":"conversation-api","status":"publish","type":"messaging","link":"https:\/\/sinch.com\/fr\/messaging\/conversation-api\/","title":{"rendered":"API de conversation"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-light\" data-theme=\"dark\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Une messagerie \u00e0 l&rsquo;\u00e9preuve du temps<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                <b class=\"text-highlight\">Une API <\/b>pour les principaux canaux de messagerie dans le monde                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">L&rsquo;API de conversation&nbsp;de Sinch vous permet de vous connecter \u00e0 14&nbsp;canaux de messagerie&nbsp;populaires&nbsp;avec&nbsp;une&nbsp;seule int\u00e9gration. G\u00e9rez toute votre messagerie&nbsp;\u00e0 partir d&rsquo;un seul endroit&nbsp;pour&nbsp;des conversations individuelles et&nbsp;bidirectionnelles&nbsp;sans&nbsp;la multiplication des fournisseurs.<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Contacter un expert<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/dashboard.sinch.com\/signup\" target=\"_blank\" class=\"btn btn-outline-secondary btn-lg btn-animated\" >Essayer gratuitement<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"994\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Une API pour les principaux canaux de messagerie dans le monde\" fetchpriority=\"high\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01-300x230.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01-1024x785.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Handset-Channels-01-768x589.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-82be9030da53be347546d52efa0c752e\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">POURQUOI L&rsquo;API DE CONVERSATION EST G\u00c9NIALE<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Renforcez les relations avec les clients gr\u00e2ce \u00e0 la messagerie<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">L&rsquo;API de conversation&nbsp;rassemble tous vos canaux,&nbsp;afin que vous puissiez&nbsp;lancer, g\u00e9rer et faire \u00e9voluer&nbsp;les messages sur&nbsp;14&nbsp;canaux&nbsp;sans avoir \u00e0 g\u00e9rer plusieurs int\u00e9grations.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/clock-forward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Acc\u00e9l\u00e9rez la livraison                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ajoutez de nouveaux canaux de messagerie en quelques minutes ou quelques jours au lieu de plusieurs mois. Une int\u00e9gration unique \u00e9limine les t\u00e2ches lourdes initiales et la maintenance continue.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Boostez l&rsquo;engagement                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Atteignez les personnes l\u00e0 o\u00f9 elles se trouvent gr\u00e2ce aux SMS, \u00e0 WhatsApp, au RCS et bien plus encore. Les messages interactifs donnent de meilleurs r\u00e9sultats et rendent les clients plus heureux.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/earth-americas.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                \u00c9largissez la port\u00e9e                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    \u00c9tendez \u00e0 l&rsquo;\u00e9chelle mondiale sans ajouter de complexit\u00e9. Prenez en charge plusieurs canaux, r\u00e9gions et types de messages par le biais d&rsquo;une int\u00e9gration qui reste stable au fur et \u00e0 mesure que vos besoins \u00e9voluent.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-6e743588e41261c3eadba7e13b432bda\" class=\"section section-altblo section-py bg-light\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">ACC\u00c9L\u00c9REZ LE D\u00c9VELOPPEMENT<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">R\u00e9duisez la complexit\u00e9 et allez plus vite<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">La gestion des int\u00e9grations de canaux distincts&nbsp;prend du temps et des ressources. Avec l&rsquo;API de conversation, une API unifi\u00e9e&nbsp;rationalise&nbsp; la configuration, les tests et la maintenance afin que les \u00e9quipes puissent se concentrer sur la cr\u00e9ation d&rsquo;exp\u00e9riences client exceptionnelles.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Une int\u00e9gration pour 14&nbsp;canaux<\/p><\/li><li><p class=\"mb-0\">Transcodage automatique par canal<\/p><\/li><li><p class=\"mb-0\">Moins de cycles d&rsquo;entretien et un co\u00fbt total r\u00e9duit<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"1032\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1.png\" class=\"img-fluid\" alt=\"Image pour R\u00e9duisez la complexit\u00e9 et allez plus vite\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1-300x239.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1-1024x815.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Diagram-Simple-Conversation-API-1-768x612.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-11af5e5a3f2c2adec9d62550c4b18e46\" class=\"section section-altblo section-py glow glow-start glow-top bg-sand\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Conversations intelligentes Sinch<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ajoutez \u00e0 chaque message une compr\u00e9hension aliment\u00e9e par l&rsquo;IA<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Avec Ies conversations intelligentes, l&rsquo;API de conversation peut analyser l&rsquo;intention, le sentiment et les images pour donner \u00e0 vos syst\u00e8mes le contexte dont ils ont besoin pour r\u00e9pondre intelligemment.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Identifie l&rsquo;intention et le sentiment en temps r\u00e9el, permettant une automatisation plus intelligente et des r\u00e9solutions plus rapides.<\/p><\/li><li><p class=\"mb-0\">Les IPI sensibles sont automatiquement d\u00e9tect\u00e9es et masqu\u00e9es afin de pr\u00e9server la s\u00e9curit\u00e9 des donn\u00e9es des clients.<\/p><\/li><li><p class=\"mb-0\">Le langage abusif ou pr\u00e9judiciable est instantan\u00e9ment identifi\u00e9 afin que vos \u00e9quipes restent prot\u00e9g\u00e9es.<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"938\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features.png\" class=\"img-fluid\" alt=\"Image pour Ajoutez \u00e0 chaque message une compr\u00e9hension aliment\u00e9e par l&#039;IA\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features-300x217.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features-1024x741.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Smart-Conversations-Features-768x556.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-0316ccd379cad74f2f920b41b029d823\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">\u00c9CHELLE MONDIALE ET FIABILIT\u00c9<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">D\u00e9veloppez une fois, faites \u00e9voluer partout<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">L&rsquo;API de conversation alimente des milliards d&rsquo;interactions sur le r\u00e9seau de niveau entreprise de Sinch. Le repli automatique&nbsp;permet de s&rsquo;assurer que les messages&nbsp;&nbsp;parviennent&nbsp;aux clients.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Plus de 600&nbsp;connexions directes des op\u00e9rateurs<\/p><\/li><li><p class=\"mb-0\">V\u00e9rification de l&rsquo;identit\u00e9 des exp\u00e9diteurs et de la conformit\u00e9 au RGPD<\/p><\/li><li><p class=\"mb-0\">Repli automatique int\u00e9gr\u00e9 pour assurer la r\u00e9ussite de la livraison<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"851\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale.png\" class=\"img-fluid\" alt=\"Image pour D\u00e9veloppez une fois, faites \u00e9voluer partout\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale-1024x672.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Conversation-API-Global-Scale-768x504.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-0cf6dde73dd31d62c22eeb30c70d34f5\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Canaux pris en charge<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Connexion \u00e0 14 canaux de messagerie<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Atteignez n&rsquo;importe quel client, n&rsquo;importe o\u00f9, gr\u00e2ce \u00e0 l&rsquo;offre de canaux la plus large du march\u00e9&nbsp;\u00e0 partir de&nbsp;Sinch. Si un canal&nbsp;tombe en panne,&nbsp;des solutions de repli automatiques&nbsp;permettent \u00e0 vos messages d&rsquo;\u00eatre achemin\u00e9s sur&nbsp;un autre canal.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Atteingnez les clients sur 14&nbsp;canaux de messagerie, y compris le SMS, le RCS, WhatsApp, Facebook Messenger, etc.<\/p><\/li><li><p class=\"mb-0\">Mettez en place un syst\u00e8me de repli automatique sans d\u00e9veloppement&nbsp;suppl\u00e9mentaire<\/p><\/li><li><p class=\"mb-0\">Restez&nbsp;au fait des&nbsp;canaux \u00e9mergents,&nbsp; aucune&nbsp;nouvelle&nbsp;int\u00e9gration&nbsp;n&rsquo;est n\u00e9cessaire.<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"987\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1.png\" class=\"img-fluid\" alt=\"Image pour Connexion \u00e0 14 canaux de messagerie\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1-300x228.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1-1024x780.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Use-Case-Carousel-Channels-1-768x585.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-f77152a61c5b4e3cd2e24897cc390f05\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">IMPACT SUR LES ENTREPRISES<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Les points forts de l&rsquo;API de conversation<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/megaphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Campagnes marketing                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Organisez des promotions interactives sur WhatsApp, via le RCS et Messenger pour capter l&rsquo;attention, stimuler l&rsquo;engagement et favoriser les conversions.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-stack.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Mises \u00e0 jour destin\u00e9es aux clients                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gardez les clients dans la boucle avec des confirmations de commande, des alertes d&rsquo;exp\u00e9dition et des rappels de rendez-vous sur tous les canaux afin de r\u00e9duire les appels au service d&rsquo;assistance.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Service client                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Offrez un support conversationnel bidirectionnel avec des chatbots d&rsquo;IA et un transfert d&rsquo;agent facile, am\u00e9liorant ainsi la satisfaction du client et l&rsquo;efficacit\u00e9 de l&rsquo;agent.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Identit\u00e9 et v\u00e9rification                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    D\u00e9livrer des mots de passe \u00e0 usage unique et des messages d&rsquo;authentification s\u00e9curis\u00e9s avec des identit\u00e9s d&rsquo;exp\u00e9diteur v\u00e9rifi\u00e9es pour prot\u00e9ger les utilisateurs et pr\u00e9venir la fraude.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-2ac7f48e88271b12303c66bc414093c7\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CON\u00c7U POUR \u00c9VOLUER<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Des fonctionnalit\u00e9s puissantes que votre \u00e9quipe va adorer<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\"><br\/><\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Conversations intelligentes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L&rsquo;IA int\u00e9gr\u00e9e comprend les messages et les images afin d&rsquo;automatiser les t\u00e2ches, de renforcer la s\u00e9curit\u00e9 et d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience des clients.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/window-stack.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                M\u00e9moire de contact unifi\u00e9e                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Conservez toutes vos conversations avec vos clients en un seul endroit, quel que soit le canal, avec une vue connect\u00e9e.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/grid-small.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Projets et applications                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Organisez vos contacts et vos applications dans un seul projet avec des cl\u00e9s d&rsquo;acc\u00e8s partag\u00e9es pour faciliter la gestion.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/octogon-exclamation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Priorit\u00e9 des canaux et solutions de repli                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Optimisez la distribution en r\u00e9acheminant les messages vers le meilleur canal disponible lorsque le canal pr\u00e9f\u00e9r\u00e9 ne fonctionne pas.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Mod\u00e8les d&rsquo;omnimessages                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez des messages pr\u00e9format\u00e9s et r\u00e9utilisables que vous pouvez envoyer sur tous les canaux pris en charge gr\u00e2ce aux mod\u00e8les.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/calendar.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Envoi group\u00e9 et programmation de messages                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des messages \u00e0 plusieurs personnes en m\u00eame temps ou programmez-les \u00e0 des heures pr\u00e9cises.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/document-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Gestion des consentements                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    G\u00e9rer les opt-ins, les pr\u00e9f\u00e9rences et les exigences de conformit\u00e9 en un seul endroit afin de respecter les r\u00e9glementations internationales.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/webhook.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Routage intelligent et webhooks                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Architecture REST conviviale pour les d\u00e9veloppeurs avec des webhooks en temps r\u00e9el pour les messages entrants et les mises \u00e0 jour d&rsquo;\u00e9tat.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-template.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Mod\u00e8les de messages pour les canaux                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gagnez du temps gr\u00e2ce \u00e0 des messages SMS et des messages multim\u00e9dia enrichis pr\u00e9d\u00e9finis et r\u00e9utilisables sur l&rsquo;ensemble des canaux avec un contenu dynamique.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bar-line-chart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Statistiques d&#8217;emailing                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Suivez le nombre de messages, la r\u00e9partition des canaux, les rapports par pays et bien plus encore, ou exportez des donn\u00e9es pour obtenir des informations plus approfondies.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/grid-big.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Canaux                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Atteignez vos clients par SMS, via WhatsApp, Instagram et bien d&rsquo;autres encore, le tout \u00e0 partir d&rsquo;une API.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">FAQ sur l&rsquo;API de conversation<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b41e884baa597623803712c1b3872b98-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b41e884baa597623803712c1b3872b98-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-1\">\r\n                                            Qu&rsquo;est-ce que l&rsquo;API de conversation de Sinch&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-b41e884baa597623803712c1b3872b98-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><a href=\"https:\/\/sinch.com\/blog\/conversational-messaging\/\">L&rsquo;API de conversation de Sinch<\/a>&nbsp;est une API de messagerie unifi\u00e9e qui permet aux entreprises de se connecter \u00e0 14&nbsp;canaux de messagerie par le biais d&rsquo;une int\u00e9gration unique, ce qui simplifie la communication omnicanale et r\u00e9duit la complexit\u00e9 du d\u00e9veloppement.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b41e884baa597623803712c1b3872b98-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b41e884baa597623803712c1b3872b98-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-2\">\r\n                                            Qui peut b\u00e9n\u00e9ficier de l&rsquo;API de conversation de Sinch&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-b41e884baa597623803712c1b3872b98-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"\">Les entreprises ayant&nbsp;des besoins de messagerie complexes ou \u00e0 volume \u00e9lev\u00e9&nbsp;trouvent&nbsp;la&nbsp;simplicit\u00e9&nbsp;et la r\u00e9duction des&nbsp;co\u00fbts&nbsp;de&nbsp;l&rsquo;API de conversation de Sinch&nbsp;particuli\u00e8rement utiles, notamment dans ces secteurs&nbsp;:<br\/><br\/>\u2022&nbsp;<span style=\"font-family: inherit;\">Plateformes logicielles et fournisseurs de services d&rsquo;application (ASP) qui proposent des solutions logicielles (telles que des plateformes de CRM,&nbsp;d&rsquo;automatisation du&nbsp;marketing ou&nbsp;de centre d&rsquo;aide) et souhaitent int\u00e9grer des capacit\u00e9s de communication omnicanale directement dans leurs produits.<\/span><\/p><p>\u2022 Entreprises de vente au d\u00e9tail et e-commerce&nbsp;qui&nbsp;envoient des&nbsp;confirmations de commande, des mises \u00e0 jour d&rsquo;exp\u00e9dition et des campagnes promotionnelles.<\/p><p>\u2022 Services financiers et institutions&nbsp;bancaires qui ont besoin d&rsquo;une v\u00e9rification d&rsquo;identit\u00e9 s\u00e9curis\u00e9e, d&rsquo;alertes sur les transactions et d&rsquo;un service client conversationnel.<\/p><p>\u2022 Prestataires de soins de sant\u00e9&nbsp;qui&nbsp;ont des besoins&nbsp;pour les rappels de rendez-vous, le partage s\u00e9curis\u00e9 des r\u00e9sultats d&rsquo;examen et la messagerie d&rsquo;assistance&nbsp;aux patients.<\/p><p class=\"mb-0\">\u2022 Les entreprises de voyage et d&rsquo;h\u00f4tellerie&nbsp;qui&nbsp;envoient&nbsp;des confirmations de r\u00e9servation, des mises \u00e0 jour de voyage et des offres promotionnelles.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b41e884baa597623803712c1b3872b98-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b41e884baa597623803712c1b3872b98-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-3\">\r\n                                            Comment l&rsquo;API de conversation g\u00e8re-t-elle les messages si un utilisateur n&rsquo;a pas d&rsquo;application de messagerie sp\u00e9cifique&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-b41e884baa597623803712c1b3872b98-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">L&rsquo;&nbsp;<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/api-reference\/conversation\" target=\"_blank\" rel=\"noopener noreferrer\">API peut \u00eatre configur\u00e9e<\/a>&nbsp;avec une logique de basculement sp\u00e9cifique au canal. Si un message WhatsApp&nbsp;ne peut pas&nbsp;\u00eatre d\u00e9livr\u00e9, il peut \u00eatre automatiquement&nbsp;renvoy\u00e9&nbsp;sous forme de SMS.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b41e884baa597623803712c1b3872b98-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b41e884baa597623803712c1b3872b98-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-4\">\r\n                                            Comment puis-je commencer \u00e0 utiliser l&rsquo;API de conversation&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-b41e884baa597623803712c1b3872b98-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Cr\u00e9ez un compte gratuit pour&nbsp;tester l&rsquo;API de conversation&nbsp;<a href=\"https:\/\/dashboard.sinch.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">dans&nbsp;le tableau de bord Sinch&nbsp;Build&nbsp;<\/a>.<\/p><p class=\"mb-0\">Une fois que&nbsp;vous \u00eates&nbsp;inscrit,&nbsp;vous pouvez&nbsp;cr\u00e9er un projet, obtenir des identifiants d&rsquo;API, configurer votre premier canal et effectuer votre premier appel API.&nbsp;Pour commencer,&nbsp;vous aurez besoin d&rsquo;un compte Sinch, d&rsquo;identifiants API, de ressources de d\u00e9veloppement compatibles REST et d&rsquo;un point d&rsquo;extr\u00e9mit\u00e9 de serveur pour recevoir des \u00e9v\u00e9nements webhook.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b41e884baa597623803712c1b3872b98-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b41e884baa597623803712c1b3872b98-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-5\">\r\n                                            Quels sont les canaux pris en charge par l&rsquo;API de conversation&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-b41e884baa597623803712c1b3872b98-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Vous pouvez vous connecter \u00e0&nbsp;<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/channel-support\" target=\"_blank\" rel=\"noopener noreferrer\">14&nbsp;canaux de messagerie&nbsp;<\/a>, y compris WhatsApp, RCS, SMS, Facebook Messenger, et plus encore,&nbsp;tous&nbsp;par le biais d&rsquo;une API unifi\u00e9e.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-b41e884baa597623803712c1b3872b98-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-b41e884baa597623803712c1b3872b98-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-6\">\r\n                                            L&rsquo;API de conversation est-elle s\u00e9curis\u00e9e et conforme&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-b41e884baa597623803712c1b3872b98-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-b41e884baa597623803712c1b3872b98-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui, l&rsquo;API de conversation prend en charge les identit\u00e9s v\u00e9rifi\u00e9es des exp\u00e9diteurs, les normes de conformit\u00e9 mondiales, y compris le RGPD, et la livraison s\u00e9curis\u00e9e des messages.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/fr\/messaging\/conversation-api\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu&#039;est-ce que l&#039;API de conversation de Sinch&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;&lt;a href=&quot;https:\/\/sinch.com\/blog\/conversational-messaging\/&quot;&gt;L&#039;API de conversation de Sinch&lt;\/a&gt;&nbsp;est une API de messagerie unifi\u00e9e qui permet aux entreprises de se connecter \u00e0 14&nbsp;canaux de messagerie par le biais d&#039;une int\u00e9gration unique, ce qui simplifie la communication omnicanale et r\u00e9duit la complexit\u00e9 du d\u00e9veloppement.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Qui peut b\u00e9n\u00e9ficier de l&#039;API de conversation de Sinch&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;&quot;&gt;Les entreprises ayant&nbsp;des besoins de messagerie complexes ou \u00e0 volume \u00e9lev\u00e9&nbsp;trouvent&nbsp;la&nbsp;simplicit\u00e9&nbsp;et la r\u00e9duction des&nbsp;co\u00fbts&nbsp;de&nbsp;l&#039;API de conversation de Sinch&nbsp;particuli\u00e8rement utiles, notamment dans ces secteurs&nbsp;:&lt;br\/&gt;&lt;br\/&gt;\u2022&nbsp;&lt;span style=&quot;font-family: inherit;&quot;&gt;Plateformes logicielles et fournisseurs de services d&#039;application (ASP) qui proposent des solutions logicielles (telles que des plateformes de CRM,&nbsp;d&#039;automatisation du&nbsp;marketing ou&nbsp;de centre d&#039;aide) et souhaitent int\u00e9grer des capacit\u00e9s de communication omnicanale directement dans leurs produits.&lt;\/span&gt;&lt;\/p&gt;&lt;p&gt;\u2022 Entreprises de vente au d\u00e9tail et e-commerce&nbsp;qui&nbsp;envoient des&nbsp;confirmations de commande, des mises \u00e0 jour d&#039;exp\u00e9dition et des campagnes promotionnelles.&lt;\/p&gt;&lt;p&gt;\u2022 Services financiers et institutions&nbsp;bancaires qui ont besoin d&#039;une v\u00e9rification d&#039;identit\u00e9 s\u00e9curis\u00e9e, d&#039;alertes sur les transactions et d&#039;un service client conversationnel.&lt;\/p&gt;&lt;p&gt;\u2022 Prestataires de soins de sant\u00e9&nbsp;qui&nbsp;ont des besoins&nbsp;pour les rappels de rendez-vous, le partage s\u00e9curis\u00e9 des r\u00e9sultats d&#039;examen et la messagerie d&#039;assistance&nbsp;aux patients.&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;\u2022 Les entreprises de voyage et d&#039;h\u00f4tellerie&nbsp;qui&nbsp;envoient&nbsp;des confirmations de r\u00e9servation, des mises \u00e0 jour de voyage et des offres promotionnelles.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Comment l&#039;API de conversation g\u00e8re-t-elle les messages si un utilisateur n&#039;a pas d&#039;application de messagerie sp\u00e9cifique&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;L&#039;&nbsp;&lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/api-reference\/conversation&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;API peut \u00eatre configur\u00e9e&lt;\/a&gt;&nbsp;avec une logique de basculement sp\u00e9cifique au canal. Si un message WhatsApp&nbsp;ne peut pas&nbsp;\u00eatre d\u00e9livr\u00e9, il peut \u00eatre automatiquement&nbsp;renvoy\u00e9&nbsp;sous forme de SMS.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Comment puis-je commencer \u00e0 utiliser l&#039;API de conversation&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Cr\u00e9ez un compte gratuit pour&nbsp;tester l&#039;API de conversation&nbsp;&lt;a href=&quot;https:\/\/dashboard.sinch.com\/&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;dans&nbsp;le tableau de bord Sinch&nbsp;Build&nbsp;&lt;\/a&gt;.&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;Une fois que&nbsp;vous \u00eates&nbsp;inscrit,&nbsp;vous pouvez&nbsp;cr\u00e9er un projet, obtenir des identifiants d&#039;API, configurer votre premier canal et effectuer votre premier appel API.&nbsp;Pour commencer,&nbsp;vous aurez besoin d&#039;un compte Sinch, d&#039;identifiants API, de ressources de d\u00e9veloppement compatibles REST et d&#039;un point d&#039;extr\u00e9mit\u00e9 de serveur pour recevoir des \u00e9v\u00e9nements webhook.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Quels sont les canaux pris en charge par l&#039;API de conversation&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Vous pouvez vous connecter \u00e0&nbsp;&lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/channel-support&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;14&nbsp;canaux de messagerie&nbsp;&lt;\/a&gt;, y compris WhatsApp, RCS, SMS, Facebook Messenger, et plus encore,&nbsp;tous&nbsp;par le biais d&#039;une API unifi\u00e9e.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"L&#039;API de conversation est-elle s\u00e9curis\u00e9e et conforme&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Oui, l&#039;API de conversation prend en charge les identit\u00e9s v\u00e9rifi\u00e9es des exp\u00e9diteurs, les normes de conformit\u00e9 mondiales, y compris le RGPD, et la livraison s\u00e9curis\u00e9e des messages.&lt;\/p&gt;\"}}]}<\/script>                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\"  id=\"form\" class=\"section section-py form-block bg-primary\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-12 col-lg-8 justify-content-center\">\r\n\r\n                    <div class=\"\">\r\n\r\n\r\n                        <div class=\"form-block-container shadow-lg bg-body px-5 py-7 p-md-9\" data-theme=\"light\">\r\n\r\n                            \r\n\r\n                                <!-- MARKETING CLOUD Form Container -- Start -->\r\n                                <div class=\"marketing-cloud-form-container\">\r\n                                                                            <div class=\"form-content mb-3\">\r\n                                                                                            <h2 class=\"h5 mb-3\">Parler \u00e0 un expert de l&rsquo;API de conversation<\/h2>\r\n                                                                                                                                        <p class=\"content-body text-body-color mb-0\"><p class=\"mb-0\">D\u00e9couvrez comment vous pouvez simplifier vos workflows, r\u00e9duire les co\u00fbts et stimuler l&rsquo;engagement lorsque vous envoyez des messages avec l&rsquo;API de conversation de Sinch.<\/p><\/p>\r\n                                                                                    <\/div>\r\n\r\n                                    \r\n\r\n                                    \r\n                                    <iframe\r\n                                        id=\"marketing-cloud-form\"\r\n                                        class=\"marketing-cloud-iframe\"\r\n                                        data-iframe-params=\"utm_source,utm_medium,utm_campaign,utm_term,utm_content,transid,gclid,intcmp,msclkid\"\r\n                                        src=\"https:\/\/cloud.m.sinch.com\/sinchform1_0?referrer=https%3A%2F%2Fsinch.com%2Ffr%2Fwp-json%2Fwp%2Fv2%2Fmessaging%2F178749&#038;lang=fr&#038;theme=sinch.com\"\r\n                                        title=\"Parler \u00e0 un expert de l'API de conversation\"\r\n                                        style=\"width: 100%;\">\r\n                                    <\/iframe>\r\n                                <\/div>\r\n                                <!-- MARKETING CLOUD Container -- Start -->\r\n\r\n\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"featured_media":173018,"parent":0,"menu_order":0,"template":"","messaging_capabilities_category":[],"class_list":["post-178749","messaging","type-messaging","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>API de conversation de Sinch\u00a0|\u00a0Une plateforme pour chaque canal de messagerie<\/title>\n<meta name=\"description\" content=\"Envoyez des messages sur 14\u00a0canaux avec l&#039;API de conversation de Sinch. Simplifiez vos workflows, r\u00e9duisez vos co\u00fbts et stimulez l&#039;engagement. Contactez un expert aujourd&#039;hui\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/fr\/messaging\/conversation-api\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"API de conversation de Sinch\u00a0|\u00a0Une plateforme pour chaque canal de messagerie\" \/>\n<meta property=\"og:description\" content=\"Envoyez des messages sur 14\u00a0canaux avec l&#039;API de conversation de Sinch. Simplifiez vos workflows, r\u00e9duisez vos co\u00fbts et stimulez l&#039;engagement. 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