{"id":196326,"date":"2026-07-01T09:35:27","date_gmt":"2026-07-01T09:35:27","guid":{"rendered":"https:\/\/sinch.com\/integrations\/salesforce-marketing-cloud-omnichannel-connector-2\/"},"modified":"2026-07-01T09:58:26","modified_gmt":"2026-07-01T09:58:26","slug":"salesforce-marketing-cloud-omnichannel-connector","status":"publish","type":"integration","link":"https:\/\/sinch.com\/fr\/integrations\/salesforce-marketing-cloud-omnichannel-connector\/","title":{"rendered":"Salesforce Marketing Cloud &#8211; Connecteur omnicanal"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 l&rsquo;application Connecteur omnicanal de Sinch, les clients de Salesforce Marketing Cloud peuvent communiquer avec les utilisateurs \u00e0 l&rsquo;aide de fonctionnalit\u00e9s de messagerie unidirectionnelle et bidirectionnelle sur un nombre croissant de canaux de communication.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">B\u00e9n\u00e9ficiez de tous les avantages de la messagerie multicanale et de l&rsquo;API de conversation de Sinch \u2014 y compris les profils de contact unifi\u00e9s, le transcodage int\u00e9gr\u00e9 et le repli automatique \u2014 tout en continuant \u00e0 utiliser vos flux de travail dans la plateforme Salesforce Marketing Cloud.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Profitez des canaux de messagerie tels que : SMS, MMS, RCS, WhatsApp, Viber, KakaoTalk, Instagram, Messenger, Telegram, LINE et bien plus encore !\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Principaux avantages de cette int\u00e9gration\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Communiquer en temps r\u00e9el et de mani\u00e8re cibl\u00e9e avec les clients via mobile\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9changer avec les clients \u00e0 l&rsquo;aide de messages et de m\u00e9dias enrichis pour une exp\u00e9rience plus personnalis\u00e9e et engageante\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S&rsquo;int\u00e9grer facilement \u00e0 votre CRM, vos outils de campagne et autres syst\u00e8mes d&rsquo;entreprise\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personnaliser vos flux de travail en fonction des besoins et des objectifs de votre entreprise\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acc\u00e9der \u00e0 des mod\u00e8les de messages pour am\u00e9liorer l&rsquo;efficacit\u00e9 de l&rsquo;\u00e9quipe\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u00e9n\u00e9ficier d&rsquo;un support 24 h\/24 et 7 j\/7, d&rsquo;une s\u00e9curit\u00e9 de niveau entreprise et d&rsquo;une conformit\u00e9 internationale de la messagerie\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Notre application est h\u00e9berg\u00e9e sur Salesforce AppExchange <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000ITTGTUA5\" target=\"_blank\" rel=\"noreferrer noopener\">ici<\/a>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00c0 propos de Salesforce Marketing Cloud\u00a0<\/strong>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Marketing Cloud est une plateforme de marketing digital bas\u00e9e sur le cloud et aliment\u00e9e par l&rsquo;IA, qui fait partie de l&rsquo;\u00e9cosyst\u00e8me Customer 360 de Salesforce. Les marketeurs peuvent segmenter leur public, diffuser des messages personnalis\u00e9s, suivre les performances des campagnes, engager les prospects et les comptes, et optimiser les strat\u00e9gies sur la base d&rsquo;informations strat\u00e9giques en temps r\u00e9el. Elle permet de faire en sorte que chaque instant compte pour fid\u00e9liser les clients et obtenir des r\u00e9sultats marketing plus efficaces.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"author":19,"featured_media":56843,"template":"","meta":{"_acf_changed":false},"integration_software":[636,635],"integration_channel":[625,624,628,622,619,618,617,627,623,621],"integration_product":[634],"class_list":["post-196326","integration","type-integration","status-publish","has-post-thumbnail","hentry","integration_software-crm","integration_software-martech","integration_channel-instagram","integration_channel-kakaotalk","integration_channel-line","integration_channel-messenger","integration_channel-mms","integration_channel-rcs","integration_channel-sms","integration_channel-telegram","integration_channel-viber","integration_channel-whatsapp","integration_product-messaging-api"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Salesforce Marketing Cloud - 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