{"id":174279,"date":"2025-12-12T21:43:35","date_gmt":"2025-12-12T21:43:35","guid":{"rendered":"https:\/\/sinch.com\/industries\/telecommunications\/"},"modified":"2026-09-11T17:07:07","modified_gmt":"2026-09-11T17:07:07","slug":"telecommunications","status":"publish","type":"industries","link":"https:\/\/sinch.com\/fr\/secteurs\/telecommunications\/","title":{"rendered":"T\u00e9l\u00e9communications"},"content":{"rendered":"\n
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T\u00c9L\u00c9COMMUNICATIONS<\/p>\n \n \n

\n Stimulez votre activit\u00e9 gr\u00e2ce \u00e0 une communication personnalis\u00e9e<\/b> <\/h1>\n <\/div>\n\n

Sinch est le partenaire de confiance des op\u00e9rateurs<\/b> qui souhaitent offrir \u00e0 leurs clients la meilleure exp\u00e9rience de communication. R\u00e9duisez le taux d’attrition, diminuez les co\u00fbts de support et facilitez les ventes incitatives.\u00a0<\/p><\/div>\n \n \n \n

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\n Contacter un expert<\/a>\n <\/div>\n \n
\n Contacter notre \u00e9quipe commerciale<\/a>\n <\/div>\n <\/div>\n\n \n <\/div>\n <\/div>\n\n
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\r\n Rejoignez les principaux op\u00e9rateurs de t\u00e9l\u00e9communications, ASP et CSP du monde entier <\/div>\r\n <\/div>\r\n
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\r\n \r\n \r\n google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
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\r\n \r\n \r\n fin <\/title>\r\n <\/svg>\r\n <\/div>\r\n
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Vos clients s’attendent \u00e0 des messages qui g\u00e9n\u00e8rent des r\u00e9sultats<\/b>. Sinch vous aide \u00e0 les fournir.<\/h2>\r\n <\/div>\r\n\r\n\r\n

Les op\u00e9rateurs sont confront\u00e9s \u00e0 des d\u00e9fis uniques en mati\u00e8re de communication client. Voici comment <\/b>Sinch rel\u00e8ve chacun de ces d\u00e9fis gr\u00e2ce aux canaux que nous prenons en charge\u00a0:<\/p><\/div>\r\n \r\n \r\n

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\r\n \r\n Mettre fin \u00e0 la surprise lors de la r\u00e9ception des factures<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Un taux d’attrition \u00e9lev\u00e9 fait souvent suite \u00e0 la premi\u00e8re facture. L’un des grands op\u00e9rateurs avec lesquels nous travaillons a r\u00e9duit l’attrition en envoyant une vid\u00e9o personnalis\u00e9e par MMS<\/b> qui explique les frais avant que les clients ne commencent \u00e0 poser des questions.<\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Am\u00e9liorer les taux de renouvellement et augmenter les conversions<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Un grand op\u00e9rateur fran\u00e7ais souhaitait que davantage de clients renouvellent leur t\u00e9l\u00e9phone. Le SMS enrichi personnalis\u00e9<\/b> a permis de proposer \u00e0 chaque client une offre sur mesure en fonction de son utilisation r\u00e9elle, et les conversions ont suivi.<\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n R\u00e9duire les co\u00fbts gr\u00e2ce au support par messagerie<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Un chatbot WhatsApp<\/b> peut g\u00e9rer la FAQ de mani\u00e8re autonome, puis passer le relais \u00e0 une assistance humaine pour les questions plus complexes. Cette combinaison r\u00e9duit les co\u00fbts des centres d’appels tout en am\u00e9liorant les temps de r\u00e9ponse et la satisfaction client.<\/p>

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\r\n \r\n Atteindre un public difficile<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Telekom Deutschland devait atteindre ses clients de moins de 28 ans, un public notoirement difficile \u00e0 engager. La messagerie vid\u00e9o personnalis\u00e9e<\/b> a r\u00e9ussi l\u00e0 o\u00f9 les campagnes standards ont \u00e9chou\u00e9.<\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

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Notre portefeuille de canaux<\/p>\r\n \r\n

Nous prenons en charge tous les canaux modernes<\/b> pour am\u00e9liorer l’exp\u00e9rience client<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n MMS <\/h3>\r\n
\r\n Am\u00e9liorez votre exp\u00e9rience client et distinguez votre marque gr\u00e2ce \u00e0 des messages enrichis et percutants. <\/div>\r\n <\/div>\r\n
\r\n D\u00e9couvrez les MMS<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n RCS <\/h3>\r\n
\r\n Donnez un nouveau souffle \u00e0 vos campagnes de messagerie SMS gr\u00e2ce \u00e0 un contenu plus riche. <\/div>\r\n <\/div>\r\n
\r\n D\u00e9couvrez le RCS<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n WhatsApp <\/h3>\r\n
\r\n Cr\u00e9ez des chats automatis\u00e9s, am\u00e9liorez la confiance et enrichissez le parcours client. <\/div>\r\n <\/div>\r\n
\r\n Explorez WhatsApp<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n SMS <\/h3>\r\n
\r\n Le canal que tous les t\u00e9l\u00e9phones peuvent recevoir, con\u00e7u pour une port\u00e9e \u00e0 grande \u00e9chelle. <\/div>\r\n <\/div>\r\n
\r\n D\u00e9couvrez les SMS<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n Email <\/h3>\r\n
\r\n Atteignez toutes les bo\u00eetes de r\u00e9ception avec des messages qui sont ouverts, et non perdus dans le spam. <\/div>\r\n <\/div>\r\n
\r\n D\u00e9couvrez l’email<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n
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\r\n Voix <\/h3>\r\n
\r\n \u00c9changez instantan\u00e9ment gr\u00e2ce \u00e0 des appels qui aboutissent, qu’il s’agisse d’alertes automatis\u00e9es ou de conversations en direct. <\/div>\r\n <\/div>\r\n
\r\n D\u00e9couvrez la voix<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n \r\n <\/div>\r\n <\/div>\r\n\n<\/div>\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Pourquoi les meilleurs op\u00e9rateurs<\/b> font confiance \u00e0 Sinch<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Un partenaire de confiance qui conna\u00eet votre secteur d’activit\u00e9 <\/h3>\r\n
\r\n Plus de 20 ans d’exp\u00e9rience au sein des r\u00e9seaux d’op\u00e9rateurs nous ont permis de comprendre les enjeux, pour vous et pour vos clients. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Contr\u00f4les de conformit\u00e9 et de fraude de niveau entreprise <\/h3>\r\n
\r\n Chaque message et appel est soumis aux m\u00eames contr\u00f4les de conformit\u00e9 et de fraude que ceux sur lesquels les op\u00e9rateurs eux-m\u00eames s’appuient. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Une infrastructure mondiale \u00e9prouv\u00e9e pour les exp\u00e9diteurs exigeants <\/h3>\r\n
\r\n Nous propulsons plus de 900 milliards d’interactions annuelles pour les op\u00e9rateurs du monde entier, offrant notre support \u00e0 8 des 10 plus grandes entreprises technologiques au monde. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Une solution unifi\u00e9e pour chaque canal de communication <\/h3>\r\n
\r\n G\u00e9rez la voix, la messagerie et l’email avec un seul fournisseur de solutions, avec redondance et repli d\u00e9j\u00e0 int\u00e9gr\u00e9s. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n<\/div>\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\n\n
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