{"id":174279,"date":"2025-12-12T21:43:35","date_gmt":"2025-12-12T21:43:35","guid":{"rendered":"https:\/\/sinch.com\/industries\/telecommunications\/"},"modified":"2025-12-12T21:44:08","modified_gmt":"2025-12-12T21:44:08","slug":"telecommunications","status":"publish","type":"industries","link":"https:\/\/sinch.com\/fr\/industries\/telecommunications\/","title":{"rendered":"T\u00e9l\u00e9communications"},"content":{"rendered":"\r\n
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SINCH POUR LES T\u00c9L\u00c9COMMUNICATIONS<\/p>\r\n \r\n

\r\n Stimulez votre activit\u00e9 gr\u00e2ce \u00e0 une communication personnalis\u00e9e <\/h1>\r\n <\/div>\r\n\r\n

Aujourd’hui, les consommateurs attendent davantage de leurs op\u00e9rateurs. Fid\u00e9lisez vos clients gr\u00e2ce \u00e0 des notifications riches, personnelles et interactives ! <\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Contacter un expert<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Rejoignez plus de 200 000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde. <\/div>\r\n <\/div>\r\n
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\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Uber <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n PayPal <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Visa <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Albertsons <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Tinder <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n First Bank <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/section>\r\n\r\n
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Comment Sinch apporte des avantages aux entreprises<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n
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\r\n \r\n R\u00e9duction du taux d\u2019attrition<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Nous avons aid\u00e9 nos clients op\u00e9rateurs \u00e0 \u00e9conomiser des millions de dollars (oui, vous avez bien lu) en r\u00e9duisant consid\u00e9rablement le taux d’attrition. Comment ? Gr\u00e2ce \u00e0 des notifications de facturation personnalis\u00e9es. \r\n<\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n R\u00e9duction des co\u00fbts de support<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Dites adieu aux centres d’appels de support client co\u00fbteux. L’assistance par chatbot via la messagerie peut r\u00e9duire ces co\u00fbts de mani\u00e8re significative et augmenter la satisfaction des clients. <\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Facilitation des ventes incitatives<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Vos taux de renouvellement sont faibles ? Sinch peut vous aider. Les campagnes personnalis\u00e9es permettent d’offrir aux clients ce qu’ils veulent, quand ils le veulent, ce qui se traduit par un taux de conversion plus \u00e9lev\u00e9. <\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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D\u00e9couvrez les avantages<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n
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\r\n Mettre fin \u00e0 la surprise lors de la r\u00e9ception des factures <\/h3>\r\n
\r\n De nombreux op\u00e9rateurs constatent un taux d’attrition \u00e9lev\u00e9 apr\u00e8s l’\u00e9mission de la premi\u00e8re facture. L’envoi d’une vid\u00e9o personnalis\u00e9e par MMS pour expliquer les frais peut contribuer \u00e0 r\u00e9duire consid\u00e9rablement le taux d’attrition, comme l’a d\u00e9couvert un grand op\u00e9rateur avec lequel nous travaillons. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
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\r\n Am\u00e9liorer les taux de renouvellement et augmenter les conversions <\/h3>\r\n
\r\n Un grand op\u00e9rateur fran\u00e7ais souhaitait am\u00e9liorer le taux de renouvellement des smartphones. Gr\u00e2ce \u00e0 des SMS enrichis personnalis\u00e9s, les clients ont re\u00e7u une offre personnalis\u00e9e pour \u00e9changer leur t\u00e9l\u00e9phone, en fonction de leur utilisation r\u00e9elle. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
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\r\n R\u00e9duire les co\u00fbts gr\u00e2ce au support par message <\/h3>\r\n
\r\n La cr\u00e9ation d’un chatbot WhatsApp pour traiter les questions fr\u00e9quemment pos\u00e9es, avec transfert \u00e0 un humain si n\u00e9cessaire pour les questions plus d\u00e9licates, permet d’am\u00e9liorer l’efficacit\u00e9 du centre d’appels, les temps de r\u00e9ponse et les taux de satisfaction des clients. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
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\r\n Atteindre un public difficile <\/h3>\r\n
\r\n Telekom Deutschland souhaitait lancer un nouveau concept pour les moins de 28 ans, une tranche d’\u00e2ge difficile \u00e0 atteindre. L’entreprise a rapidement d\u00e9couvert que les messages vid\u00e9o personnalis\u00e9s pouvaient s\u00e9duire m\u00eame les publics les plus difficiles ! <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
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Am\u00e9liorez chaque \u00e9tape du parcours client<\/h2>\r\n <\/div>\r\n\r\n\r\n \r\n \r\n
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\r\n \r\n Ventes<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Tout tourne autour de l’exp\u00e9rience du client. Des prospects aux abonn\u00e9s de longue date, nous pouvons vous aider \u00e0 garder votre public heureux et engag\u00e9, afin d’am\u00e9liorer les r\u00e9sultats de votre entreprise. \r\n<\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Service client<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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S’occuper des clients est un travail \u00e0 plein temps. Laissez-nous intervenir et vous soulager avec des solutions mobiles automatis\u00e9es et personnalis\u00e9es qui montrent \u00e0 vos clients \u00e0 quel point vous vous souciez d’eux ! <\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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\r\n \r\n Notifications<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Restez en contact avec les clients aux \u00e9tapes cl\u00e9s de leur parcours. De l’accompagnement aux conseils concernant la premi\u00e8re facture, en passant par les FAQ, les mises \u00e0 niveau et tout le reste, la communication permet de construire des relations durables. <\/p><\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

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\r\n Contacter un expert<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
\r\n\r\n \"Image\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
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En savoir plus<\/h2>\r\n <\/div>\r\n\r\n <\/div>\r\n
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