{"id":184288,"date":"2026-04-17T02:54:10","date_gmt":"2026-04-17T02:54:10","guid":{"rendered":"https:\/\/sinch.com\/glossary\/ivr-meaning-2\/"},"modified":"2026-04-17T02:54:11","modified_gmt":"2026-04-17T02:54:11","slug":"ivr-meaning","status":"publish","type":"glossary","link":"https:\/\/sinch.com\/fr\/glossary\/ivr-meaning\/","title":{"rendered":"Serveur vocal interactif &#8211; IVR"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"what-is-ivr-\">Qu&rsquo;est-ce que l&rsquo;IVR\u00a0?<\/h2>\n\n\n\n<p>Le serveur vocal interactif (IVR) est une technologie qui permet aux clients d&rsquo;interagir avec le menu t\u00e9l\u00e9phonique d&rsquo;une entreprise \u00e0 l&rsquo;aide d&rsquo;un clavier \u00e0 touches ou de la reconnaissance vocale.\u00a0\u00a0<\/p>\n\n\n\n<p>L&rsquo;IVR collecte les r\u00e9ponses de l&rsquo;appelant par clavier ou par la voix et achemine l&rsquo;appel vers l&rsquo;agent ou le service le plus pertinent.\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment l&rsquo;IVR est-il utilis\u00e9\u00a0?\u00a0<\/h2>\n\n\n\n<p>L&rsquo;IVR peut \u00eatre utilis\u00e9 par les entreprises pour am\u00e9liorer l&rsquo;exp\u00e9rience client et l&rsquo;efficacit\u00e9 des \u00e9quipes, ainsi que pour r\u00e9duire les co\u00fbts. Voici quelques exemples :\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ventes \u2013 automatiser la qualification des ventes Basic et les appels \u00e0 froid\u00a0<\/li>\n\n\n\n<li>Service client &#8211; apporter une r\u00e9ponse automatis\u00e9e aux requ\u00eates client Basic\u00a0<\/li>\n\n\n\n<li>Marketing \u2013 mener des enqu\u00eates, des sondages, des promotions et des campagnes de notori\u00e9t\u00e9 de marque rentables\u00a0<\/li>\n\n\n\n<li>Op\u00e9rations &#8211; automatiser les r\u00e9servations, les rendez-vous et plus encore\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quels sont les avantages de l&rsquo;IVR de Sinch ?\u00a0<\/h2>\n\n\n\n<p>Sinch propose un IVR vocal et bas\u00e9 sur le DTMF (Dual Tone Multi-Frequency) \u00e9volutif et facile \u00e0 int\u00e9grer, avec reconnaissance vocale.\u00a0<\/p>\n\n\n\n<p>Nos puissantes API bas\u00e9es sur le cloud sont con\u00e7ues pour s&rsquo;int\u00e9grer parfaitement \u00e0 tout syst\u00e8me existant.\u00a0 Et avec notre r\u00e9seau de niveau 1 de plus de 600 connexions directes, nous garantissons la meilleure qualit\u00e9 d&rsquo;appel et d\u00e9livrabilit\u00e9.\u00a0<\/p>\n\n\n\n<p>L&rsquo;IVR de Sinch dispose \u00e9galement de capacit\u00e9s de synth\u00e8se vocale avec un support multilingue et vous permet de cr\u00e9er des menus personnalis\u00e9s. Il peut \u00e9galement \u00eatre utilis\u00e9 comme m\u00e9thode de v\u00e9rification d&rsquo;utilisateur pour s\u00e9curiser les inscriptions aux applications et pour se connecter.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qu&rsquo;est-ce que l&rsquo;IVR\u00a0? Le serveur vocal interactif (IVR) est une technologie qui permet aux clients d&rsquo;interagir avec le menu t\u00e9l\u00e9phonique d&rsquo;une entreprise \u00e0 l&rsquo;aide d&rsquo;un clavier \u00e0 touches ou de la reconnaissance vocale.\u00a0\u00a0 L&rsquo;IVR collecte les r\u00e9ponses de l&rsquo;appelant par clavier ou par la voix et achemine l&rsquo;appel vers l&rsquo;agent ou le service le plus [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":true},"class_list":["post-184288","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interactive Voice Response - IVR<\/title>\n<meta name=\"description\" content=\"What is Interactive Voice Response? How can Sinch\u2019s IVR benefit your business? 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