{"id":165813,"date":"2025-10-01T18:36:39","date_gmt":"2025-10-01T18:36:39","guid":{"rendered":"https:\/\/sinch.com\/?post_type=engage_capabilities&#038;p=165813"},"modified":"2025-10-01T18:36:41","modified_gmt":"2025-10-01T18:36:41","slug":"enquete-sms","status":"publish","type":"engage_use_cases","link":"https:\/\/sinch.com\/fr\/engage\/use-cases\/enquete-sms\/","title":{"rendered":"Enqu\u00eate par SMS"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Enqu\u00eates par SMS<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Am\u00e9liorez la satisfaction des clients gr\u00e2ce aux enqu\u00eates par SMS                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Envoyez des demandes de commentaires au bon moment et sans efforts. D\u00e9veloppez votre marque gr\u00e2ce \u00e0 des enqu\u00eates par SMS conviviales et personnalis\u00e9es. Obtenez des informations strat\u00e9giques concr\u00e8tes pour d\u00e9velopper votre activit\u00e9. C&rsquo;est aussi simple que cela.  <\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/engage\/book-a-demo\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Programmer une d\u00e9monstration<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/eu.app.sinch.com\/register\" target=\"_blank\" class=\"btn btn-outline-secondary btn-lg btn-animated\" >Essayer gratuitement<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"970\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-1.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Am\u00e9liorez la satisfaction des clients gr\u00e2ce aux enqu\u00eates par SMS\" fetchpriority=\"high\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-1-300x225.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-1-1024x766.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-1-768x575.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                \n\r\n        <div class=\"clients clients-default\">\r\n                            <div class=\"clients-title container text-accent fs-sm\">\r\n                                            <div class=\"text-center mb-4\">\r\n                            Plus de 150&nbsp;000&nbsp;marques dans le monde entier lui font confiance                        <\/div>\r\n                                    <\/div>\r\n                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"147\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/maaco.svg\" role=\"img\"\r\n                                        alt=\"Maaco\">\r\n                                                                                    <title>\r\n                                                Maaco                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"134\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/garmin.svg\" role=\"img\"\r\n                                        alt=\"Garmin\">\r\n                                                                                    <title>\r\n                                                Garmin                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/luxottica.svg\" role=\"img\"\r\n                                        alt=\"Luxottica\">\r\n                                                                                    <title>\r\n                                                Luxottica                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/f45.svg\" role=\"img\"\r\n                                        alt=\"F45 Training,\">\r\n                                                                                    <title>\r\n                                                F45 Training,                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"260\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/ozhairandbeauty.svg\" role=\"img\"\r\n                                        alt=\"Oz Hair &amp; Beauty\">\r\n                                                                                    <title>\r\n                                                Oz Hair &amp; Beauty                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"48\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/lawrence-academy.svg\" role=\"img\"\r\n                                        alt=\"Lawrence academy\">\r\n                                                                                    <title>\r\n                                                Lawrence academy                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n            <\/div>\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\r\n    <section data-content-type=\"component\" id=\"block-a01f9b4a14896c4acee53db92c42f033\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">\u00c9largissez votre port\u00e9e<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Faites de la collecte de retours un jeu d&rsquo;enfant. Les enqu\u00eates par SMS sont rapides, pratiques et personnelles.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Les SMS ont un taux d&rsquo;ouverture de 98&nbsp;%, de sorte que vos enqu\u00eates sont vues (et font l&rsquo;objet d&rsquo;une r\u00e9ponse) plus souvent.<\/p><\/li><li><p class=\"mb-0\">Pas de t\u00e9l\u00e9chargement d&rsquo;application, de connexion ou de formulaires web compliqu\u00e9s. Vos clients peuvent r\u00e9pondre facilement en quelques secondes.<\/p><\/li><li><p class=\"mb-0\">Capturez les opinions lorsqu&rsquo;elles sont encore r\u00e9centes, ce qui vous permet d&rsquo;obtenir des informations strat\u00e9giques sur lesquelles vous pouvez agir imm\u00e9diatement.<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"936\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-2.png\" class=\"img-fluid\" alt=\"Image pour \u00c9largissez votre port\u00e9e\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-2.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-2-300x217.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-2-1024x740.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-2-768x555.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-1c2951a4b7834bb3f2f7eeda29f448cf\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Simplifiez la collecte de donn\u00e9es<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Oubliez les feuilles de calcul d\u00e9sordonn\u00e9es ou les donn\u00e9es de mauvaise qualit\u00e9 provenant de canaux dispers\u00e9s. Les enqu\u00eates par SMS rationalisent l&rsquo;ensemble de la boucles de r\u00e9troaction, de la distribution \u00e0 l&rsquo;analyse.  <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Planifiez vos enqu\u00eates ou d\u00e9clenchez-les en fonction des actions des clients sans avoir \u00e0 lever le petit doigt<\/p><\/li><li><p class=\"mb-0\">Suivez, triez et analysez facilement les r\u00e9ponses aux enqu\u00eates gr\u00e2ce \u00e0 des tableaux de bord conviviaux<\/p><\/li><li><p class=\"mb-0\">Connectez les r\u00e9ponses aux enqu\u00eates par SMS avec votre CRM, votre plateforme marketing ou vos outils statistiques  <\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"936\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-Automation-Fitness-1-1.png\" class=\"img-fluid\" alt=\"Image pour Simplifiez la collecte de donn\u00e9es\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-Automation-Fitness-1-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-Automation-Fitness-1-1-300x217.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-Automation-Fitness-1-1-1024x740.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-Automation-Fitness-1-1-768x555.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-c70d1111090e112fb85400bf244e3564\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Renforcez les relations avec les clients<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Le retour d&rsquo;information n&rsquo;est pas qu&rsquo;une simple donn\u00e9e. C&rsquo;est l&rsquo;occasion d&rsquo;instaurer la confiance. Les enqu\u00eates par SMS cr\u00e9ent des points de contact naturels qui montrent aux clients que vous les \u00e9coutez.  <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Utilisez les pr\u00e9noms et les historiques d&rsquo;achat pour que votre communication soit personnelle et non g\u00e9n\u00e9rique<\/p><\/li><li><p>Allez au-del\u00e0 des r\u00e9ponses comme \u00ab&nbsp;oui&nbsp;\u00bb ou \u00ab&nbsp;non&nbsp;\u00bb pour un engagement plus riche de la part des clients<\/p><\/li><li><p class=\"mb-0\">Faites un suivi instantan\u00e9 avec des messages de remerciement, des offres exclusives ou des avantages li\u00e9s \u00e0 la fid\u00e9lisation  <\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"911\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-Two-Way-SMS-Hospitality-1.png\" class=\"img-fluid\" alt=\"Image pour Renforcez les relations avec les clients\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-Two-Way-SMS-Hospitality-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-Two-Way-SMS-Hospitality-1-300x211.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-Two-Way-SMS-Hospitality-1-1024x720.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-Two-Way-SMS-Hospitality-1-768x540.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-d7e5982e20454fbf712cd73374bda1c9\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-primary  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-d7e5982e20454fbf712cd73374bda1c9-0\">\r\n                                                                    Les r\u00e9glementations de notre milieu nous poussent \u00e0 interagir avec nos clients de fa\u00e7on plus cr\u00e9ative. Sinch comprend ces contraintes et nous aide \u00e0 explorer des solutions innovantes.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-d7e5982e20454fbf712cd73374bda1c9-0\">\r\n                                                                            C\u00e9line Kerrec                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable marketing client et communication, BPCE<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    \r\n    <section data-content-type=\"component\" id=\"block-51cb25db808ff43114cb8ec668e9d2c4\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">\u00c9tudes de cas<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Utilisez les enqu\u00eates par message dans votre entreprise<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/retail.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Commerce de d\u00e9tail                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des demandes de commentaires apr\u00e8s le passage en caisse pour recueillir des informations strat\u00e9giques sur les exp\u00e9riences d&rsquo;achat.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/heart-pulse.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Sant\u00e9                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Assurez le suivi des rendez-vous ou des traitements pour mesurer les soins prodigu\u00e9s aux patients \u00e0 l&rsquo;aide d&rsquo;une enqu\u00eate.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/office.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                H\u00f4tellerie                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    D\u00e9clenchez des enqu\u00eates instantan\u00e9es aupr\u00e8s des clients pour obtenir un retour d&rsquo;information apr\u00e8s un s\u00e9jour \u00e0 l&rsquo;h\u00f4tel ou une visite au restaurant.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/book.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                \u00c9ducation                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Recueillez les commentaires des \u00e9tudiants, des parents ou du corps enseignant sur le cours, l&rsquo;enseignant ou le campus.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shopping-basket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                E-commerce                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Confirmez le respect des d\u00e9lais de livraison et posez des questions sur la satisfaction \u00e0 l&rsquo;\u00e9gard du produit au moyen d&rsquo;enqu\u00eates post-livraison.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-money.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Services financiers                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    \u00c9valuez la satisfaction des clients apr\u00e8s les interactions avec le support ou les consultations en mati\u00e8re de pr\u00eat gr\u00e2ce \u00e0 une enqu\u00eate sur le service client.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/logotype-campaigns.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Marketing \u00e9v\u00e9nementiel                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Interrogez les participants apr\u00e8s les webinars, les concerts ou les conf\u00e9rences afin d&rsquo;am\u00e9liorer les futurs \u00e9v\u00e9nements.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/heart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Organisations \u00e0 but non lucratif                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Demandez aux donateurs de parler de leur exp\u00e9rience et leurs intentions de dons futurs.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-80c64d2d06533096200c67a6062fbe18\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Comment \u00e7a marche&nbsp;?<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Les enqu\u00eates par SMS sont faciles \u00e0 mettre en place<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">R\u00e9aliser des enqu\u00eates adapt\u00e9es aux mobiles est plus facile que jamais avec Sinch Engage. Essayez de cr\u00e9er et d&rsquo;envoyer des enqu\u00eates par SMS gratuitement. Aucune carte de cr\u00e9dit n&rsquo;est requise.  <\/p><\/div>\r\n                            \r\n                            \r\n                                                                <div class=\"accordion accordion-widget d-flex flex-column gap-3 m-0\" id=\"accordion-block-80c64d2d06533096200c67a6062fbe18\">\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-80c64d2d06533096200c67a6062fbe18-1\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4\"\r\n                                                        data-counter=\"1\"\r\n                                                        data-bs-target=\"#collapse-block-80c64d2d06533096200c67a6062fbe18-1\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"true\"\r\n                                                        aria-controls=\"collapse-block-80c64d2d06533096200c67a6062fbe18-1\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape&nbsp;1&nbsp;: inscrivez-vous et explorez gratuitement<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-80c64d2d06533096200c67a6062fbe18-1\"\r\n                                                    class=\"accordion-collapse collapse show\"\r\n                                                    aria-labelledby=\"heading-block-80c64d2d06533096200c67a6062fbe18-1\"\r\n                                                    data-bs-parent=\"#accordion-block-80c64d2d06533096200c67a6062fbe18\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Cr\u00e9ez un <a href=\"https:\/\/sinch.com\/fr\/sign-up\/\">compte Sinch Engage<\/a> gratuit et essayez-le pendant 14&nbsp;jours. Pas de frais cach\u00e9s, pas d&rsquo;installation compliqu\u00e9e, juste un acc\u00e8s instantan\u00e9 \u00e0 de puissants outils d&rsquo;enqu\u00eate.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-80c64d2d06533096200c67a6062fbe18-2\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"2\"\r\n                                                        data-bs-target=\"#collapse-block-80c64d2d06533096200c67a6062fbe18-2\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-80c64d2d06533096200c67a6062fbe18-2\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape&nbsp;2&nbsp;: t\u00e9l\u00e9chargez vos contacts et configurez votre num\u00e9ro<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-80c64d2d06533096200c67a6062fbe18-2\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-80c64d2d06533096200c67a6062fbe18-2\"\r\n                                                    data-bs-parent=\"#accordion-block-80c64d2d06533096200c67a6062fbe18\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">T\u00e9l\u00e9chargez votre liste de contacts. <a href=\"https:\/\/sinch.com\/fr\/engage\/numeros\/\">Choisissez votre num\u00e9ro d&rsquo;envoi<\/a>&nbsp;: un code long d\u00e9di\u00e9, un num\u00e9ro gratuit, un pool changeant ou une balise alpha (le nom de votre entreprise).<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-80c64d2d06533096200c67a6062fbe18-3\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"3\"\r\n                                                        data-bs-target=\"#collapse-block-80c64d2d06533096200c67a6062fbe18-3\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-80c64d2d06533096200c67a6062fbe18-3\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape&nbsp;3&nbsp;: cr\u00e9ez votre premi\u00e8re enqu\u00eate par SMS<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-80c64d2d06533096200c67a6062fbe18-3\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-80c64d2d06533096200c67a6062fbe18-3\"\r\n                                                    data-bs-parent=\"#accordion-block-80c64d2d06533096200c67a6062fbe18\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\"><span style=\"font-family: inherit;\">Cr\u00e9ez une enqu\u00eate en quelques minutes \u00e0 l&rsquo;aide de nos mod\u00e8les pr\u00e9d\u00e9finis ou partez de z\u00e9ro. Personnalisez chaque message avec les noms des clients, les d\u00e9tails de l&rsquo;achat, et plus encore en utilisant des champs dynamiques.<\/span><\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-80c64d2d06533096200c67a6062fbe18-4\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"4\"\r\n                                                        data-bs-target=\"#collapse-block-80c64d2d06533096200c67a6062fbe18-4\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-80c64d2d06533096200c67a6062fbe18-4\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape&nbsp;4&nbsp;: envoyez et suivez votre enqu\u00eate<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-80c64d2d06533096200c67a6062fbe18-4\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-80c64d2d06533096200c67a6062fbe18-4\"\r\n                                                    data-bs-parent=\"#accordion-block-80c64d2d06533096200c67a6062fbe18\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\"><span style=\"font-family: inherit;\">Envoyez votre enqu\u00eate imm\u00e9diatement ou planifiez-la pour plus tard. Suivez les r\u00e9ponses en temps r\u00e9el gr\u00e2ce \u00e0 des tableaux de bord faciles \u00e0 utiliser. Commencez \u00e0 recueillir les retours qui vous permettront de prendre de meilleures d\u00e9cisions.<\/span><\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/engage\/book-a-demo\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Programmer une d\u00e9monstration<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/eu.app.sinch.com\/register?utm_source=sinch\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >Essayer gratuitement<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"993\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photos-SMS-Fitness-1-2.png\" class=\"img-fluid\" alt=\"Image pour Les enqu\u00eates par SMS sont faciles \u00e0 mettre en place\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photos-SMS-Fitness-1-2.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photos-SMS-Fitness-1-2-300x230.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photos-SMS-Fitness-1-2-1024x785.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photos-SMS-Fitness-1-2-768x588.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-99752d2f74dc7db7dbbed96d566511d3\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Fonctionnalit\u00e9s<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Fonctionnalit\u00e9s des enqu\u00eates par SMS<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                \u00c9diteur d&rsquo;enqu\u00eates facile \u00e0 utiliser                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez des enqu\u00eates optimis\u00e9es pour les mobiles en quelques minutes. Aucune comp\u00e9tence technique n&rsquo;est requise.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                D\u00e9clencheurs d&rsquo;enqu\u00eate automatis\u00e9s                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des enqu\u00eates en fonction d&rsquo;actions telles qu&rsquo;un achat, la cl\u00f4ture d&rsquo;un ticket de support ou une confirmation de livraison.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-cog.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Messagerie personnalis\u00e9e                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ins\u00e9rez automatiquement les noms des clients, les d\u00e9tails des commandes ou d&rsquo;autres champs personnalis\u00e9s.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-question.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Flux de questions multiples                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Posez plusieurs questions dans un ordre naturel et conversationnel.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/click.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Options de r\u00e9ponse en un clic                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Permettez des r\u00e9ponses rapides en un seul appui, pour un taux de compl\u00e9tion maximal.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-badge-question.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Logique de branchement                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez des enqu\u00eates dynamiques bas\u00e9es sur des mots cl\u00e9s et des automatisations.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/clock-forward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Statistiques en temps r\u00e9el                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Visualisez les taux de r\u00e9ponse, les tendances et le sentiment des clients instantan\u00e9ment \u00e0 partir d&rsquo;un simple tableau de bord.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                CRM et int\u00e9grations d&rsquo;applications                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Connectez vos enqu\u00eates \u00e0 Salesforce, HubSpot et \u00e0 vos outils de marketing pr\u00e9f\u00e9r\u00e9s.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist-pen.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Enqu\u00eates programm\u00e9es et r\u00e9currentes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Configurez les enqu\u00eates pour qu&rsquo;elles soient lanc\u00e9es \u00e0 des moments pr\u00e9cis ou qu&rsquo;elles soient ex\u00e9cut\u00e9es \u00e0 une cadence r\u00e9guli\u00e8re, de mani\u00e8re \u00e0 ne pas devoir intervenir.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shield-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Gestion de la conformit\u00e9 \u00e0 l&rsquo;opt-out                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    G\u00e9rez automatiquement les opt-ins et les opt-outs pour rester en conformit\u00e9 avec la TCPA et le RGPD.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-star.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Messages de marque                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ajoutez votre logo, vos couleurs et votre discours de marque aux messages RCS pour une exp\u00e9rience client fluide                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-arrows-forward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Communication bidirectionnelle                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Entamez des conversations \u00e0 partir d&rsquo;enqu\u00eates. Assurez le suivi, apprenez-en davantage et transformez les retours en actions.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-4de8c9c22386172a0b73de8e800569f7\" class=\"section section-altblo section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Messagerie multicanale<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Choisissez le bon service de messagerie pour votre entreprise<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Vous avez besoin d&rsquo;un fournisseur de SMS qui r\u00e9pond non seulement aux besoins de votre entreprise, mais qui sait aussi comment susciter un engagement client exceptionnel par le biais de la messagerie mobile.  <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Int\u00e9grez les messages \u00e0 l&rsquo;ensemble de votre pile technologique, avec plus de <a href=\"https:\/\/sinch.com\/integrations\/?integration_category=engage\">85&nbsp;int\u00e9grations<\/a> dans les principaux outils d&#8217;emailing et logiciels d&rsquo;entreprise<\/p><\/li><li><p class=\"mb-0\">Migrez vers le RCS en toute s\u00e9curit\u00e9 avec la <a href=\"https:\/\/sinch.com\/engage\/rcs\/\">v\u00e9rification RCS<\/a> pour une communication de marque.<\/p><\/li><li><p class=\"mb-0\">B\u00e9n\u00e9ficiez d&rsquo;une assistance d\u00e9di\u00e9e 24&nbsp;heures sur 24 et 7&nbsp;jours sur 7 de la part de notre \u00e9quipe support comp\u00e9tente.  <\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/engage\/book-a-demo\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Programmer une d\u00e9monstration<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/eu.app.sinch.com\/register?utm_source=sinch\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >Essayer gratuitement<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"898\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Diagram-SMS-Reminder-Education-1.png\" class=\"img-fluid\" alt=\"Image pour Choisissez le bon service de messagerie pour votre entreprise\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Diagram-SMS-Reminder-Education-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Diagram-SMS-Reminder-Education-1-300x208.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Diagram-SMS-Reminder-Education-1-1024x710.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Diagram-SMS-Reminder-Education-1-768x532.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                99%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Taux de r\u00e9ussite des livraisons                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                360\u00b0                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Vue du client \u00e0 travers les canaux                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                98%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Taux d&rsquo;ouverture moyen                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                36%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Taux de clics moyen                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-10f16f40b5e79c0b9bd8ba9d5a2c18b7\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-primary  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-10f16f40b5e79c0b9bd8ba9d5a2c18b7-0\">\r\n                                                                    Sinch fournit un niveau de service que vous ne pouvez pas obtenir aupr\u00e8s d&rsquo;autres entreprises&nbsp;! Il y a des personnes r\u00e9elles \u00e0 qui je peux parler chaque fois que j&rsquo;en ai besoin et elles sont tr\u00e8s comp\u00e9tentes.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-10f16f40b5e79c0b9bd8ba9d5a2c18b7-0\">\r\n                                                                            Bill Eveleth                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Directeur des op\u00e9rations et directeur financier, GoLive<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    \r\n        <section data-content-type=\"component\" id=\"1\" class=\"section section-py bg-light-subtle bg-light-subtle\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FAQ sur les enqu\u00eates<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions relatives aux enqu\u00eates par SMS<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-1\">\r\n                                            Qu&rsquo;est-ce qu&rsquo;une enqu\u00eate par SMS&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit;\">Une enqu\u00eate par <a href=\"https:\/\/sinch.com\/use-cases\/text-message-platform\/\">SMS<\/a> est un moyen de recueillir les retours des clients en leur envoyant de courtes enqu\u00eates directement sur leur t\u00e9l\u00e9phone portable par SMS. Avec Sinch Engage, vous pouvez facilement cr\u00e9er et envoyer des enqu\u00eates optimis\u00e9es pour les mobiles auxquelles les clients peuvent r\u00e9pondre en quelques secondes, sans avoir besoin d&rsquo;applications ou de formulaires web.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-2\">\r\n                                            Quels types de questions puis-je inclure dans une enqu\u00eate par SMS&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p><span style=\"font-family: inherit;\">Vous pouvez inclure des questions \u00e0 choix multiples, des classements par \u00e9toiles, des questions ferm\u00e9es ou des questions ouvertes. Sinch Engage prend \u00e9galement en charge la personnalisation dynamique, ce qui vous permet de personnaliser les enqu\u00eates en fonction des donn\u00e9es client telles que le nom, l&rsquo;historique des achats ou la localisation.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-3\">\r\n                                            Puis-je automatiser les enqu\u00eates&nbsp;?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui&nbsp;! Sinch Engage vous permet d&rsquo;automatiser l&rsquo;envoi d&rsquo;enqu\u00eates en fonction des actions des clients, comme un achat effectu\u00e9, un ticket de support ou une inscription \u00e0 un \u00e9v\u00e9nement, <a href=\"https:\/\/sinch.com\/use-cases\/automated-text-message-service\/\">\u00e0 l&rsquo;aide de d\u00e9clencheurs pr\u00e9d\u00e9finis<\/a> ou d&rsquo;int\u00e9grations d\u2019API.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-4\">\r\n                                            Les donn\u00e9es client sont-elles s\u00e9curis\u00e9es lors de l&rsquo;envoi d&rsquo;enqu\u00eates par SMS&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sinch Engage est enti\u00e8rement conforme aux r\u00e9glementations sur la confidentialit\u00e9 des donn\u00e9es telles que le RGPD, la CCPA et la TCPA. Notre plateforme <a href=\"https:\/\/sinch.com\/engage\/features\/two-factor-authentication-text-messages\/\">g\u00e8re en toute s\u00e9curit\u00e9 les opt-ins, les opt-outs<\/a> et le chiffrement des donn\u00e9es pour prot\u00e9ger les informations de vos clients.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-5\">\r\n                                            Puis-je suivre les r\u00e9ponses et les performances de l&rsquo;enqu\u00eate&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p><span style=\"font-family: inherit;\">Oui, vous disposez de tableaux de bord statistiques en temps r\u00e9el qui vous permettent de suivre les taux de livraison, les taux d&rsquo;ouverture, les taux de r\u00e9ponse et les r\u00e9ponses. Vous pouvez \u00e9galement exporter vos donn\u00e9es pour une analyse plus approfondie.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-6\">\r\n                                            Ai-je besoin d&rsquo;un num\u00e9ro de t\u00e9l\u00e9phone sp\u00e9cial pour envoyer des enqu\u00eates par SMS via Sinch Engage&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit;\">Choisissez un num\u00e9ro de test gratuit, un code long d\u00e9di\u00e9, un num\u00e9ro gratuit, un <a href=\"https:\/\/sinch.com\/blog\/what-is-10dlc\/\">num\u00e9ro local<\/a>, un pool de num\u00e9ros changeants, ou utilisez votre num\u00e9ro de t\u00e9l\u00e9phone fixe ou vocal existant pour envoyer des enqu\u00eates par SMS avec Sinch Engage.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-7\">\r\n                                            Combien co\u00fbte l&rsquo;envoi d&rsquo;enqu\u00eates par SMS avec Sinch Engage&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit;\">Sinch Engage propose des <a href=\"https:\/\/sinch.com\/fr\/engage\/pricing\/\">tarifs<\/a> flexibles et transparents bas\u00e9s sur le volume de messages et le type de num\u00e9ro. Vous pouvez commencer par un <a href=\"https:\/\/eu.app.sinch.com\/register?utm_source=sinch\">essai<\/a> gratuit de 14&nbsp;jours pour tester les enqu\u00eates avant de choisir un abonnement payant adapt\u00e9 \u00e0 vos besoins.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-8\">\r\n                                            Puis-je int\u00e9grer les r\u00e9ponses aux enqu\u00eates par SMS \u00e0 ma plateforme CRM ou marketing&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-8\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-8\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit;\">Oui. Sinch Engage s&rsquo;int\u00e8gre aux CRM, plateformes de marketing automation et outils d&rsquo;analyse les plus populaires afin que vous puissiez relier de mani\u00e8re fluide les donn\u00e9es des enqu\u00eates \u00e0 vos fiches clients.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-9\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-9\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-9\">\r\n                                            Qu&rsquo;est-ce qui diff\u00e9rencie Sinch Engage des autres plateformes d&rsquo;enqu\u00eates par SMS&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-8f6586aa4dfa5e7cf9afa563bdca40a7-9\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-8f6586aa4dfa5e7cf9afa563bdca40a7-9\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit;\">Sinch Engage combine une fiabilit\u00e9 de niveau entreprise avec une interface facile \u00e0 utiliser, une gestion de la conformit\u00e9 int\u00e9gr\u00e9e, une automatisation intelligente, des statistiques en temps r\u00e9el et un acc\u00e8s API flexible, le tout dans une plateforme \u00e9volutive con\u00e7ue pour les entreprises en pleine croissance.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/fr\/engage\/use-cases\/enquete-sms\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu&#039;est-ce qu&#039;une enqu\u00eate par SMS&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Une enqu\u00eate par &lt;a href=&quot;https:\/\/sinch.com\/use-cases\/text-message-platform\/&quot;&gt;SMS&lt;\/a&gt; est un moyen de recueillir les retours des clients en leur envoyant de courtes enqu\u00eates directement sur leur t\u00e9l\u00e9phone portable par SMS. Avec Sinch Engage, vous pouvez facilement cr\u00e9er et envoyer des enqu\u00eates optimis\u00e9es pour les mobiles auxquelles les clients peuvent r\u00e9pondre en quelques secondes, sans avoir besoin d&#039;applications ou de formulaires web.&lt;\/span&gt;&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Quels types de questions puis-je inclure dans une enqu\u00eate par SMS&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Vous pouvez inclure des questions \u00e0 choix multiples, des classements par \u00e9toiles, des questions ferm\u00e9es ou des questions ouvertes. Sinch Engage prend \u00e9galement en charge la personnalisation dynamique, ce qui vous permet de personnaliser les enqu\u00eates en fonction des donn\u00e9es client telles que le nom, l&#039;historique des achats ou la localisation.&lt;\/span&gt;&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Puis-je automatiser les enqu\u00eates&nbsp;?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Oui&nbsp;! 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