{"id":165813,"date":"2025-10-01T18:36:39","date_gmt":"2025-10-01T18:36:39","guid":{"rendered":"https:\/\/sinch.com\/?post_type=engage_capabilities&#038;p=165813"},"modified":"2026-09-07T09:29:47","modified_gmt":"2026-09-07T09:29:47","slug":"enquete-sms","status":"publish","type":"engage_use_cases","link":"https:\/\/sinch.com\/fr\/engage\/cas-utilisation\/enquete-sms\/","title":{"rendered":"Enqu\u00eate par SMS"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 col-lg-5 col-md-6\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Enqu\u00eates par SMS<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Am\u00e9liorez la satisfaction des clients gr\u00e2ce aux enqu\u00eates par SMS                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Envoyez des demandes de commentaires au bon moment en quelques secondes. D\u00e9veloppez votre marque gr\u00e2ce \u00e0 des enqu\u00eates par SMS conviviales et personnalis\u00e9es en temps r\u00e9el, programm\u00e9es ou automatis\u00e9es.<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/app.sinch.com\/register\"  class=\"btn btn-secondary btn-lg btn-animated\" >Commencer maintenant<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                    \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 col-lg-7 col-md-6 mt-5 mt-md-0 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            \r\n                                <img decoding=\"async\" width=\"648\" height=\"485\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-SMS-Survey-Beauty-1.png\" class=\"skip-lazy img-fluid\" alt=\"Image pour Am\u00e9liorez la satisfaction des clients gr\u00e2ce aux enqu\u00eates par SMS\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-SMS-Survey-Beauty-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-SMS-Survey-Beauty-1-300x225.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-SMS-Survey-Beauty-1-1024x766.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Engage-SMS-Survey-Beauty-1-768x575.png 768w\" \/>\r\n                            \r\n                                                    \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                            \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-45ff22d98f369265daff1604e9a37683\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Connectez-vous facilement <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Obtenez de pr\u00e9cieux retours de vos clients de mani\u00e8re plus simple<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Avec Sinch Engage, vous pouvez mener des enqu\u00eates par SMS qui apportent de la valeur \u00e0 votre entreprise tout en \u00e9tant simples et pratiques &#8211; pour vous comme pour vos clients.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Pas d&rsquo;application \u00e0 t\u00e9l\u00e9charger, de connexion ou de formulaires Web compliqu\u00e9s : les clients peuvent simplement appuyer et r\u00e9pondre<\/p><\/li><li><p class=\"mb-0\">Recueillez les opinions \u00e0 chaud avec des enqu\u00eates par SMS programm\u00e9es ou automatis\u00e9es\u00a0<\/p><\/li><li><p>Les SMS ont un taux d&rsquo;ouverture de 98\u00a0%, de sorte que vos enqu\u00eates sont vues (et font l&rsquo;objet d&rsquo;une r\u00e9ponse) plus souvent<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"485\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-3.png\" class=\"img-fluid\" alt=\"Image pour Obtenez de pr\u00e9cieux retours de vos clients de mani\u00e8re plus simple\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-3.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-3-300x225.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-3-1024x766.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Personalization-Beauty-1-3-768x575.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-6b5c08da1b74c2a30598133d01947a5e\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Rationalisez les processus<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Incorporez les enqu\u00eates par SMS dans vos flux de travail<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Oubliez les feuilles de calcul d\u00e9sordonn\u00e9es ou les donn\u00e9es de mauvaise qualit\u00e9 provenant de canaux dispers\u00e9s. L&rsquo;envoi d&rsquo;enqu\u00eates par SMS facilite la gestion de la collecte des commentaires pour votre \u00e9quipe.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Planifiez vos enqu\u00eates ou d\u00e9clenchez-les en fonction des actions des clients sans avoir \u00e0 lever le petit doigt<\/p><\/li><li><p class=\"mb-0\">Suivez, triez et analysez facilement les r\u00e9ponses aux enqu\u00eates gr\u00e2ce \u00e0 des tableaux de bord conviviaux<\/p><\/li><li><p class=\"mb-0\">Connectez les r\u00e9ponses aux enqu\u00eates par SMS avec votre CRM, votre plateforme marketing ou vos outils statistiques<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"423\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Diagram-Photo-Automated-SMS.png\" class=\"img-fluid\" alt=\"Image pour Incorporez les enqu\u00eates par SMS dans vos flux de travail\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Diagram-Photo-Automated-SMS.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Diagram-Photo-Automated-SMS-300x196.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Diagram-Photo-Automated-SMS-1024x668.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Diagram-Photo-Automated-SMS-768x501.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-ed5f2077db1c08174fe4302d38e18964\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Instaurez plus de confiance<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">D\u00e9veloppez vos relations avec les clients\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Le retour d&rsquo;information est bien plus qu&rsquo;une simple donn\u00e9e. C&rsquo;est aussi l&rsquo;occasion d&rsquo;instaurer la confiance. Les enqu\u00eates par SMS cr\u00e9ent des points de contact naturels qui montrent aux clients que vous les \u00e9coutez.  <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Utilisez les pr\u00e9noms et les historiques d&rsquo;achat pour que votre communication soit personnelle et non g\u00e9n\u00e9rique<\/p><\/li><li><p>Allez au-del\u00e0 des r\u00e9ponses comme \u00ab oui \u00bb ou \u00ab non \u00bb pour un engagement client plus riche<\/p><\/li><li><p class=\"mb-0\">Faites un suivi instantan\u00e9 avec des messages de remerciement, des offres exclusives ou des avantages li\u00e9s \u00e0 la fid\u00e9lisation<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"523\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photo-SMS-Customer-Feedback-Hospitality-1.png\" class=\"img-fluid\" alt=\"Image pour D\u00e9veloppez vos relations avec les clients\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photo-SMS-Customer-Feedback-Hospitality-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photo-SMS-Customer-Feedback-Hospitality-1-300x242.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photo-SMS-Customer-Feedback-Hospitality-1-1024x827.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Photo-SMS-Customer-Feedback-Hospitality-1-768x620.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-d6229365be4439c54b440e0dd731011c\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Int\u00e9grez les outils \u00e0 votre pile<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Int\u00e9grez la messagerie dans vos outils et sc\u00e9narios existants<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Connectez la messagerie \u00e0 votre stack en toute transparence en quelques clics seulement. Aucune d\u00e9veloppeuse n&rsquo;est requise.\u00a0<br><\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\"><b>Syst\u00e8mes ERP et CRM :<\/b> Int\u00e9grez Salesforce, HubSpot et NetSuite pour synchroniser les contacts, d\u00e9clencher des messages \u00e0 partir des \u00e9tapes de transaction et enregistrer toutes les conversations.   <\/p><\/li><li><p class=\"mb-0\"><b>Plateformes d&rsquo;e-commerce :<\/b> Connectez-vous \u00e0 Shopify et BigCommerce pour envoyer des confirmations de commande et des mises \u00e0 jour d&rsquo;exp\u00e9dition directement aux clients.  <\/p><\/li><li><p class=\"mb-0\"><b>Outils d&rsquo;automatisation\u00a0: <\/b>Connectez-vous \u00e0 Workato ou Zapier pour synchroniser la messagerie SMS avec plus de 5\u00a0000\u00a0applications de votre stack.\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >D\u00e9couvrir nos int\u00e9grations<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"600\" height=\"436\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations.png\" class=\"img-fluid\" alt=\"Image pour Int\u00e9grez la messagerie dans vos outils et sc\u00e9narios existants\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations.png 1200w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations-300x218.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations-1024x745.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations-768x559.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-a01ceb1047e0d387f905345e930dd870\" class=\"section section-altblo section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Cas d&rsquo;utilisation des enqu\u00eates par SMS<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Comment utiliser les enqu\u00eates par SMS dans diff\u00e9rents secteurs<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/retail.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Vente au d\u00e9tail                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des demandes de commentaires apr\u00e8s le passage en caisse pour recueillir des informations strat\u00e9giques sur les exp\u00e9riences d&rsquo;achat.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/heart-pulse.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Sant\u00e9                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Assurez le suivi des rendez-vous ou des traitements pour mesurer les soins prodigu\u00e9s aux patients \u00e0 l&rsquo;aide d&rsquo;une enqu\u00eate.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/office.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                H\u00f4tellerie                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    D\u00e9clenchez des enqu\u00eates instantan\u00e9es aupr\u00e8s des clients pour obtenir un retour d&rsquo;information apr\u00e8s un s\u00e9jour \u00e0 l&rsquo;h\u00f4tel ou une visite au restaurant.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/book.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                \u00c9ducation                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Recueillez les commentaires des \u00e9tudiants, des parents ou du corps enseignant sur le cours, l&rsquo;enseignant ou le campus.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shopping-basket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                E-commerce                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Confirmez le respect des d\u00e9lais de livraison et posez des questions sur la satisfaction \u00e0 l&rsquo;\u00e9gard du produit au moyen d&rsquo;enqu\u00eates post-livraison.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-money.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Services financiers                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    \u00c9valuez la satisfaction des clients apr\u00e8s les interactions avec le support ou les consultations en mati\u00e8re de pr\u00eat gr\u00e2ce \u00e0 une enqu\u00eate sur le service client.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/megaphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Marketing \u00e9v\u00e9nementiel                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Interrogez les participants apr\u00e8s les webinars, les concerts ou les conf\u00e9rences afin d&rsquo;am\u00e9liorer les futurs \u00e9v\u00e9nements.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/heart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Organisations \u00e0 but non lucratif                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Interrogez les donateurs sur leur exp\u00e9rience et leurs intentions de dons futurs.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-862f2fe6c9c4e316ae0d7768c9f60d98\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Comment \u00e7a marche\u00a0?<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Les enqu\u00eates par SMS sont faciles \u00e0 mettre en place<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">R\u00e9aliser des enqu\u00eates adapt\u00e9es aux mobiles est plus facile que jamais avec Sinch Engage. Essayez de cr\u00e9er et d&rsquo;envoyer des enqu\u00eates par SMS gratuitement. Aucune carte de cr\u00e9dit n&rsquo;est requise.   <\/p><\/div>\r\n                            \r\n                            \r\n                                                                <div class=\"accordion accordion-widget d-flex flex-column gap-3 m-0\" id=\"accordion-block-862f2fe6c9c4e316ae0d7768c9f60d98\">\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-862f2fe6c9c4e316ae0d7768c9f60d98-1\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4\"\r\n                                                        data-counter=\"1\"\r\n                                                        data-bs-target=\"#collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-1\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"true\"\r\n                                                        aria-controls=\"collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-1\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape\u00a01\u00a0: inscrivez-vous et explorez gratuitement<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-1\"\r\n                                                    class=\"accordion-collapse collapse show\"\r\n                                                    aria-labelledby=\"heading-block-862f2fe6c9c4e316ae0d7768c9f60d98-1\"\r\n                                                    data-bs-parent=\"#accordion-block-862f2fe6c9c4e316ae0d7768c9f60d98\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Cr\u00e9ez un <a href=\"https:\/\/sinch.com\/fr\/sign-up\/\">compte Sinch Engage<\/a> gratuit et essayez-le gratuitement pendant 14 jours. Pas de frais cach\u00e9s, pas d&rsquo;installation compliqu\u00e9e, juste un acc\u00e8s instantan\u00e9 \u00e0 de puissants outils d&rsquo;enqu\u00eate.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-862f2fe6c9c4e316ae0d7768c9f60d98-2\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"2\"\r\n                                                        data-bs-target=\"#collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-2\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-2\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape 2 : importez vos contacts et configurez votre num\u00e9ro<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-2\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-862f2fe6c9c4e316ae0d7768c9f60d98-2\"\r\n                                                    data-bs-parent=\"#accordion-block-862f2fe6c9c4e316ae0d7768c9f60d98\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Importez votre liste de contacts. <a href=\"https:\/\/sinch.com\/fr\/engage\/numeros\/\">Choisissez votre num\u00e9ro d&rsquo;envoi<\/a> : un num\u00e9ro long d\u00e9di\u00e9, un num\u00e9ro gratuit, un pool changeant ou une balise alpha (le nom de votre entreprise).<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-862f2fe6c9c4e316ae0d7768c9f60d98-3\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"3\"\r\n                                                        data-bs-target=\"#collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-3\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-3\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape\u00a03\u00a0: cr\u00e9ez votre premi\u00e8re enqu\u00eate par SMS<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-3\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-862f2fe6c9c4e316ae0d7768c9f60d98-3\"\r\n                                                    data-bs-parent=\"#accordion-block-862f2fe6c9c4e316ae0d7768c9f60d98\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\"><span style=\"font-family: inherit\">Cr\u00e9ez une enqu\u00eate en quelques minutes \u00e0 l&rsquo;aide de nos mod\u00e8les pr\u00e9d\u00e9finis ou partez de z\u00e9ro. Personnalisez chaque message avec les noms des clients, les d\u00e9tails de l&rsquo;achat, et plus encore en utilisant des champs dynamiques.<\/span><\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-862f2fe6c9c4e316ae0d7768c9f60d98-4\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"4\"\r\n                                                        data-bs-target=\"#collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-4\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-4\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape\u00a04\u00a0: envoyez et suivez votre enqu\u00eate<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-862f2fe6c9c4e316ae0d7768c9f60d98-4\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-862f2fe6c9c4e316ae0d7768c9f60d98-4\"\r\n                                                    data-bs-parent=\"#accordion-block-862f2fe6c9c4e316ae0d7768c9f60d98\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\"><span style=\"font-family: inherit\">Envoyez votre enqu\u00eate imm\u00e9diatement ou planifiez-la pour plus tard. Suivez les r\u00e9ponses en temps r\u00e9el gr\u00e2ce \u00e0 des tableaux de bord faciles \u00e0 utiliser. Commencez \u00e0 recueillir les retours qui vous permettront de prendre de meilleures d\u00e9cisions.<\/span><\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/app.sinch.com\/register\"  class=\"btn btn-secondary btn-lg btn-animated\" >Commencer maintenant<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"920\" height=\"688\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-MM-Handset-SMS-02.webp\" class=\"img-fluid\" alt=\"Image pour Les enqu\u00eates par SMS sont faciles \u00e0 mettre en place\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-MM-Handset-SMS-02.webp 1840w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-MM-Handset-SMS-02-300x224.webp 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-MM-Handset-SMS-02-1024x766.webp 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-MM-Handset-SMS-02-768x574.webp 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-MM-Handset-SMS-02-1536x1149.webp 1536w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-14053b320269ecbfdd8c6219dbdd8e44\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-primary  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/ozhairandbeauty.svg\" alt=\"Logo de t\u00e9moignage de Chris\u00a0Haddad\">\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-14053b320269ecbfdd8c6219dbdd8e44-0\">\r\n                                                                    En utilisant les SMS comme un outil pour l&rsquo;engagement et les conversations, nous apportons plus de valeur ajout\u00e9e \u00e0 nos clients. Et Sinch\u00a0Engage est la plateforme la plus simple \u00e0 utiliser pour mener ces conversations.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-14053b320269ecbfdd8c6219dbdd8e44-0\">\r\n                                                                            Chris\u00a0Haddad                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable CRM et e-commerce, Oz\u00a0Hair\u00a0and\u00a0Beauty<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\" id=\"block-2448829b54f7ca46497d0b87d26fd2f3\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Sinch Engage<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Faites en sorte que chaque message compte avec Sinch Engage<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Gagnez du temps et touchez plus de clients gr\u00e2ce \u00e0 la messagerie texte professionnelle intelligente.\u00a0<a href=\"https:\/\/sinch.com\/fr\/engage\/pourquoi-choisir-sinch-engage\/\" target=\"_blank\" rel=\"noopener noreferrer\">Des milliers de marques font confiance \u00e0 notre plateforme s\u00e9curis\u00e9e<\/a>, car nous offrons un support 24\/7 et facilitons les actions suivantes\u00a0:\u00a0<br><\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Lancer et d\u00e9velopper des campagnes de SMS pour les rappels, les promotions, le support, et plus encore<\/p><\/li><li><p class=\"mb-0\">Connecter la messagerie aux outils existants en quelques clics (y compris HubSpot, Salesforce, Zoho CRM, Shopify)\u00a0<br><\/p><\/li><li><p class=\"mb-0\">Travailler plus intelligemment (et plus rapidement) gr\u00e2ce aux automatisations, \u00e0 une bo\u00eete de r\u00e9ception multicanal unifi\u00e9e, aux sc\u00e9narios d&rsquo;IA, \u00e0 l&rsquo;application mobile et \u00e0 l&rsquo;API<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"424\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-App-Messaging-Engage-Layer-1.png\" class=\"img-fluid\" alt=\"Image pour Faites en sorte que chaque message compte avec Sinch Engage\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-App-Messaging-Engage-Layer-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-App-Messaging-Engage-Layer-1-300x196.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-App-Messaging-Engage-Layer-1-1024x670.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-App-Messaging-Engage-Layer-1-768x503.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                + de 5\u00a0milliards                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Messages envoy\u00e9s chaque ann\u00e9e                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                2\u00a0minutes                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Temps moyen de r\u00e9ponse \u00e0 un message                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                98\u00a0%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Satisfaction des clients                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                99,9\u00a0%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Fiabilit\u00e9 du syst\u00e8me                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-17dfda62b2f3c86f84da5fd5e6a12225\" class=\"section section-altblo section-py bg-primary-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Fonctionnalit\u00e9s des enqu\u00eates par SMS<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Tout ce dont vous avez besoin pour les enqu\u00eates par SMS et bien plus encore<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                \u00c9diteur d&rsquo;enqu\u00eates facile \u00e0 utiliser                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez des enqu\u00eates optimis\u00e9es pour les mobiles en quelques minutes. Aucun skill technique n&rsquo;est requis.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                D\u00e9clencheurs d&rsquo;enqu\u00eate automatis\u00e9s                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des enqu\u00eates en fonction d&rsquo;actions telles qu&rsquo;un achat, la cl\u00f4ture d&rsquo;un ticket de support ou une confirmation de livraison.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-cog.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Messagerie personnalis\u00e9e                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ins\u00e9rez automatiquement les noms des clients, les d\u00e9tails des commandes ou d&rsquo;autres champs personnalis\u00e9s.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-question.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Flux de questions multiples                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Posez plusieurs questions dans un ordre naturel et conversationnel.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/click.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Options de r\u00e9ponse en un clic                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Permettez des r\u00e9ponses rapides en un seul appui, pour un taux de compl\u00e9tion maximal.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-badge-question.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Logique de branchement                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez des enqu\u00eates dynamiques bas\u00e9es sur des mots cl\u00e9s et des automatisations.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/clock-forward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Statistiques en temps r\u00e9el                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Visualisez les taux de r\u00e9ponse, les tendances et le sentiment des clients instantan\u00e9ment \u00e0 partir d&rsquo;un simple tableau de bord.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                CRM et int\u00e9grations d&rsquo;applications                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Connectez vos enqu\u00eates \u00e0 Salesforce, HubSpot et \u00e0 vos outils de marketing pr\u00e9f\u00e9r\u00e9s.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist-pen.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Enqu\u00eates programm\u00e9es et r\u00e9currentes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Configurez les enqu\u00eates pour qu&rsquo;elles soient lanc\u00e9es \u00e0 des moments pr\u00e9cis ou qu&rsquo;elles soient ex\u00e9cut\u00e9es \u00e0 une cadence r\u00e9guli\u00e8re, de mani\u00e8re \u00e0 ne pas devoir intervenir.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shield-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Gestion de la conformit\u00e9 \u00e0 l&rsquo;opt-out                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    G\u00e9rez automatiquement les opt-ins et les opt-outs pour rester en conformit\u00e9 avec la loi TCPA et le RGPD.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-star.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Messages de marque                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ajoutez votre logo, vos couleurs et votre discours de marque aux messages RCS pour une exp\u00e9rience client fluide.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-arrows-forward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Communication bidirectionnelle                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Entamez des conversations \u00e0 partir d&rsquo;enqu\u00eates. Assurez le suivi, apprenez-en davantage et transformez les retours en actions.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light-subtle bg-light-subtle\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FAQ sur les enqu\u00eates<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions relatives aux enqu\u00eates par SMS<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-1\">\r\n                                            Qu&rsquo;est-ce qu&rsquo;une enqu\u00eate par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit\">Une enqu\u00eate par <a href=\"https:\/\/sinch.com\/fr\/engage\/cas-utilisation\/plateforme-messagerie\/\">SMS<\/a> est un moyen de recueillir les retours des clients en leur envoyant de courtes enqu\u00eates directement sur leur t\u00e9l\u00e9phone mobile par SMS. Avec Sinch Engage, vous pouvez facilement cr\u00e9er et envoyer des enqu\u00eates optimis\u00e9es pour les mobiles auxquelles les clients peuvent r\u00e9pondre en quelques secondes, sans avoir besoin d&rsquo;applications ou de formulaires web.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-2\">\r\n                                            Quels types de questions puis-je inclure dans une enqu\u00eate par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p><span style=\"font-family: inherit\">Vous pouvez inclure des questions \u00e0 choix multiples, des classements par \u00e9toiles, des questions ferm\u00e9es ou des questions ouvertes. Sinch Engage prend \u00e9galement en charge la personnalisation dynamique, ce qui vous permet de personnaliser les enqu\u00eates en fonction des donn\u00e9es client telles que le nom, l&rsquo;historique des achats ou la localisation.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-3\">\r\n                                            Puis-je automatiser les enqu\u00eates\u00a0?\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui\u00a0! Sinch Engage vous permet d&rsquo;automatiser l&rsquo;envoi d&rsquo;enqu\u00eates en fonction des actions des clients, comme un achat effectu\u00e9, un ticket de support ou une inscription \u00e0 un \u00e9v\u00e9nement, <a href=\"https:\/\/sinch.com\/fr\/engage\/cas-utilisation\/service-de-sms-automatises\/\">\u00e0 l&rsquo;aide de d\u00e9clencheurs pr\u00e9d\u00e9finis<\/a> ou d&rsquo;int\u00e9grations API.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-4\">\r\n                                            Les donn\u00e9es client sont-elles s\u00e9curis\u00e9es lors de l&rsquo;envoi d&rsquo;enqu\u00eates par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sinch Engage est enti\u00e8rement conforme aux r\u00e9glementations sur la confidentialit\u00e9 des donn\u00e9es telles que le RGPD, la CCPA et la loi TCPA. Notre plateforme g\u00e8re en toute s\u00e9curit\u00e9 <a href=\"https:\/\/sinch.com\/fr\/engage\/fonctionnalites\/sms-authentification-a-deux-facteurs\/\">les opt-ins, les opt-outs<\/a> et le chiffrement des donn\u00e9es pour prot\u00e9ger les informations de vos clients.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-5\">\r\n                                            Puis-je suivre les r\u00e9ponses et les performances de l&rsquo;enqu\u00eate\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p><span style=\"font-family: inherit\">Oui, vous disposez de tableaux de bord statistiques en temps r\u00e9el qui vous permettent de suivre les taux de livraison, les taux d&rsquo;ouverture, les taux de r\u00e9ponse et les r\u00e9ponses. Vous pouvez \u00e9galement exporter vos donn\u00e9es pour une analyse plus approfondie.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-6\">\r\n                                            Ai-je besoin d&rsquo;un num\u00e9ro de t\u00e9l\u00e9phone sp\u00e9cial pour envoyer des enqu\u00eates par SMS via Sinch Engage\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit\">Choisissez un num\u00e9ro de test gratuit, un num\u00e9ro long d\u00e9di\u00e9, un num\u00e9ro gratuit, un num\u00e9ro local, un pool de num\u00e9ros changeants, ou utilisez votre num\u00e9ro de t\u00e9l\u00e9phone fixe ou vocal existant pour envoyer des enqu\u00eates par SMS avec Sinch Engage.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-7\">\r\n                                            Combien co\u00fbte l&rsquo;envoi d&rsquo;enqu\u00eates par SMS avec Sinch Engage\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit\">Sinch Engage propose des tarifs flexibles et <a href=\"https:\/\/sinch.com\/fr\/engage\/pricing\/\">transparents<\/a> bas\u00e9s sur votre volume de messagerie et le type de num\u00e9ro. Vous pouvez <a href=\"https:\/\/app.sinch.com\/register\">d\u00e9marrer gratuitement avec un essai gratuit de 14 jours.<\/a><\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-8\">\r\n                                            Puis-je int\u00e9grer les r\u00e9ponses aux enqu\u00eates par SMS \u00e0 ma plateforme CRM ou marketing\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-8\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-8\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit\">Oui. Sinch Engage <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/\">s&rsquo;int\u00e8gre aux CRM<\/a>, aux plateformes de marketing automation et aux outils de statistiques les plus populaires afin que vous puissiez relier de mani\u00e8re fluide les donn\u00e9es des enqu\u00eates \u00e0 vos fiches clients.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-142f9555e145a44f1007d8a6dc5296bb-9\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-9\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-9\">\r\n                                            Qu&rsquo;est-ce qui diff\u00e9rencie Sinch Engage des autres plateformes d&rsquo;enqu\u00eates par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-142f9555e145a44f1007d8a6dc5296bb-9\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-142f9555e145a44f1007d8a6dc5296bb-9\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\"><span style=\"font-family: inherit\">Sinch Engage combine une fiabilit\u00e9 de niveau entreprise avec une interface facile \u00e0 utiliser, une gestion de la conformit\u00e9 int\u00e9gr\u00e9e, une automatisation intelligente, des statistiques en temps r\u00e9el et un acc\u00e8s API flexible, le tout dans une plateforme \u00e9volutive con\u00e7ue pour les entreprises en pleine croissance.<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    ","protected":false},"author":6,"featured_media":161699,"template":"","meta":{"_acf_changed":true},"class_list":["post-165813","engage_use_cases","type-engage_use_cases","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Plateforme de sondages par SMS | Sinch Engage<\/title>\n<meta name=\"description\" content=\"Stimulez l&#039;engagement et la reconnaissance de marque gr\u00e2ce aux enqu\u00eates par SMS. 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