{"id":201289,"date":"2026-08-10T15:26:54","date_gmt":"2026-08-10T15:26:54","guid":{"rendered":"https:\/\/sinch.com\/engage\/product-updates\/integration-agent-ia-help-desk-hubspot\/"},"modified":"2026-08-10T15:26:54","modified_gmt":"2026-08-10T15:26:54","slug":"integration-agent-ia-help-desk-hubspot","status":"publish","type":"engage_prod_updates","link":"https:\/\/sinch.com\/fr\/engage\/mises-a-jour-de-produits\/integration-agent-ia-help-desk-hubspot\/","title":{"rendered":"Agent IA Help Desk HubSpot : Sinch Engage utilise d\u00e9sormais l&rsquo;IA de HubSpot pour un support automatis\u00e9 plus rapide\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">G\u00e9rer le support client par SMS et d&rsquo;autres canaux de messagerie\u00a0est souvent\u00a0manuel\u00a0et\u00a0r\u00e9p\u00e9titif.\u00a0Vous savez comment cela se passe : les \u00e9quipes de support\u00a0sont constamment\u00a0occup\u00e9es \u00e0 r\u00e9pondre \u00e0 chaque SMS entrant, ce qui entra\u00eene des temps de r\u00e9ponse lents\u00a0m\u00eame\u00a0pour\u00a0les questions courantes.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre\u00a0nouvelle\u00a0int\u00e9gration avec le Breeze Customer Agent en direct de HubSpot\u00a0change cela.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9sormais,\u00a0\u00e0 l&rsquo;aide de\u00a0<a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/hubspot\/\" target=\"_blank\" rel=\"noreferrer noopener\">notre int\u00e9gration HubSpot<\/a>, vous pouvez\u00a0tirer parti de l&rsquo;Agent Client IA de HubSpot\u00a0directement\u00a0dans\u00a0Help Desk\u00a0pour\u00a0<em>automatiser votre support de premi\u00e8re ligne directement par SMS,\u00a0<\/em>transformant un canal chronophage en un\u00a0syst\u00e8me efficace et automatis\u00e9.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette nouvelle\u00a0mise \u00e0 jour de produit\u00a0d\u00e9veloppe notre partenariat existant avec HubSpot\u00a0et\u00a0apporte\u00a0plus de valeur \u00e0\u00a0notre\u00a0<a href=\"https:\/\/ecosystem.hubspot.com\/marketplace\/listing\/sinch-engage-sms\" target=\"_blank\" rel=\"noreferrer noopener\">int\u00e9gration HubSpot\u00a0existante de premier ordre<\/a>,\u00a0aidant les \u00e9quipes occup\u00e9es \u00e0 :\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00e9soudre instantan\u00e9ment les questions courantes<\/strong>\u00a0sur les canaux\u00a0que vos\u00a0clients utilisent r\u00e9ellement.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lib\u00e9rer vos agents humains<\/strong>\u00a0pour qu&rsquo;ils se concentrent sur des probl\u00e8mes complexes qui n\u00e9cessitent leur\u00a0expertise.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Am\u00e9liorer la satisfaction client<\/strong>\u00a0avec des r\u00e9ponses instantan\u00e9es, 24h\/24 et 7j\/7, directement sur leur t\u00e9l\u00e9phone.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quoi de neuf dans\u00a0Help Desk,\u00a0optimis\u00e9 par\u00a0l&rsquo;IA HubSpot +\u00a0Sinch Engage\u00a0<\/strong>\u00a0<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Utilisez l&rsquo;IA de HubSpot pour fournir un support plus intelligent et contextuel\u00a0par SMS<\/strong>\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;Agent Client IA utilise vos\u00a0donn\u00e9es HubSpot existantes, y compris l&rsquo;historique des messages,\u00a0pour comprendre l&rsquo;historique et le contexte du client, en fournissant des r\u00e9ponses personnalis\u00e9es et\u00a0pr\u00e9cises.\u00a0\u00c0 leur tour, les requ\u00eates de vos clients re\u00e7oivent une\u00a0attention plus rapide\u00a0sans supervision humaine constante &#8211;\u00a0tout en restant\u00a0pertinentes et efficaces.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cela\u00a0contribue finalement\u00a0\u00e0 l&rsquo;objectif que nous souhaitons tous\u00a0pour\u00a0nos op\u00e9rations de\u00a0support client :\u00a0une meilleure\u00a0exp\u00e9rience client.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot-1024x684.png\" alt=\"Interface de ticket de support HubSpot montrant un assistant d&apos;AI fournissant des conseils sur l&apos;int\u00e9gration du marketing RCS\" class=\"wp-image-177557\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot-1024x684.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot-300x200.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot-768x513.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/HubSpot-HelpDesk-AI-Agent-Sinch-Engage-screenshot.png 1381w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>2. R\u00e9sumer les fils de discussion\u00a0pour un transfert fluide\u00a0aux agents humains<\/strong>\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Toutes les requ\u00eates ne peuvent pas \u00eatre r\u00e9solues par l&rsquo;IA. Pour les probl\u00e8mes complexes, la conversation peut \u00eatre transf\u00e9r\u00e9e en douceur \u00e0 un conseiller dans HubSpot. Votre \u00e9quipe obtient un r\u00e9sum\u00e9 complet,\u00a0g\u00e9n\u00e9r\u00e9 par l&rsquo;IA,\u00a0de l&rsquo;interaction afin de pouvoir intervenir avec un contexte complet et r\u00e9soudre le probl\u00e8me \u2013 sans\u00a0perdre de\u00a0temps ni obliger le client \u00e0 se r\u00e9p\u00e9ter.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"470\" height=\"515\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/hubspot-helpdesk-ticket-summary-ai.png\" alt=\"R\u00e9sum\u00e9 g\u00e9n\u00e9r\u00e9 par l&apos;AI pour le ticket n\u00b0 39213094764 concernant des conseils sur l&apos;ajout du RCS aux campagnes de marketing HubSpot\" class=\"wp-image-177433\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/hubspot-helpdesk-ticket-summary-ai.png 470w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/hubspot-helpdesk-ticket-summary-ai-274x300.png 274w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Comment \u00e7a marche : d\u00e9marrez en 3 \u00e9tapes simples<\/strong>\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez activer cette fonctionnalit\u00e9 via un flux simple,\u00a0en libre-service,\u00a0directement dans votre instance HubSpot :\u00a0<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Cr\u00e9ez un Agent Client :\u00a0Dans votre HubSpot Service Hub, cr\u00e9ez un nouvel Agent Client\u00a0IA\u00a0ou s\u00e9lectionnez-en un existant. Configurez sa base de connaissances (comme votre site de support) et d\u00e9finissez ses objectifs.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Connectez le canal Sinch Engage :\u00a0Acc\u00e9dez aux param\u00e8tres \u00ab D\u00e9ploiement et canaux \u00bb de l&rsquo;agent. S\u00e9lectionnez \u00ab\u00a0Sinch Engage\u00a0\u00bb dans la liste des canaux et suivez les instructions pour authentifier votre compte.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Lancez-vous :\u00a0Une fois connect\u00e9, l&rsquo;int\u00e9gration est active. Tout message entrant vers votre num\u00e9ro Sinch Engage d\u00e9sign\u00e9 va d\u00e9sormais d\u00e9clencher automatiquement l&rsquo;Agent Client HubSpot pour g\u00e9rer la conversation.\u00a0<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Voici\u00a0un aper\u00e7u court et de haut niveau de notre\u00a0int\u00e9gration de l&rsquo;Agent IA\u00a0Help Desk\u00a0en action. Dans cet exemple,\u00a0nous avons\u00a0fourni \u00e0\u00a0l&rsquo;IA la documentation de notre site de support\u00a0comme base de connaissances\u00a0lors de la configuration. Vous pouvez voir comment il fournit rapidement un r\u00e9sum\u00e9 de ticket et g\u00e8re le ticket client entrant du d\u00e9but \u00e0 la fin.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/HubSpot-Breeze-Agent-in-HelpDesk-by-Sinch-Engage.gif\" alt=\"Interface du centre d&apos;assistance HubSpot montrant une liste de tickets ouverts provenant du canal Sinch\" class=\"wp-image-177453\" style=\"width:1096px;height:auto\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Pourquoi utiliser notre Agent IA Help Desk pour le support client ?\u00a0<\/strong>\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les \u00e9quipes\u00a0utilisant HubSpot pour le support par SMS, cette mise \u00e0 jour am\u00e9liorera consid\u00e9rablement vos op\u00e9rations avec\u00a0tr\u00e8s\u00a0peu\u00a0d&rsquo;efforts\u00a0suppl\u00e9mentaires. Il connecte l&rsquo;int\u00e9gration d\u00e9j\u00e0 puissante de Sinch\u00a0Engage\u00a0directement \u00e0 l&rsquo;IA de HubSpot, vous offrant un ensemble puissant de capacit\u00e9s pour :\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fournir\u00a0directement un support\u00a0plus rapide et intelligent :<\/strong>\u00a0Les clients vous contactent par SMS, et l&rsquo;agent IA r\u00e9pond sur le m\u00eame canal\u00a0\u2013\u00a0aucune application\u00a0n&rsquo;est requise. Cela permet des r\u00e9solutions imm\u00e9diates directement dans leur application de messagerie native.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Apprendre en\u00a0temps r\u00e9el :<\/strong>\u00a0Sinch Engage alimente l&rsquo;IA de HubSpot, Breeze, en donn\u00e9es de messagerie en direct, permettant \u00e0 l&rsquo;agent d&rsquo;apprendre des conversations en cours et de fournir des r\u00e9ponses pertinentes et intelligentes.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unifier les\u00a0conversations :<\/strong>\u00a0Tous les messages, qu&rsquo;ils proviennent de l&rsquo;IA ou d&rsquo;un agent humain, sont combin\u00e9s dans un seul fil de discussion unifi\u00e9.\u00a0Cela donne \u00e0 votre \u00e9quipe une vue compl\u00e8te de chaque interaction client.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pr\u00eat \u00e0 commencer maintenant\u00a0?<\/strong>\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tirez le meilleur parti de cette nouvelle version gr\u00e2ce \u00e0 ces ressources utiles :\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trouvez des instructions \u00e9tape par \u00e9tape sur <a href=\"https:\/\/support.app.sinch.com\/hc\/en-us\/articles\/14920932165391-HubSpot-Add-HubSpot-AI-Customer-Agent-to-Sinch-Channel-help-desk\">l&rsquo;utilisation de cette int\u00e9gration IA Help Desk HubSpot<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pas encore client Sinch Engage\u00a0?\u00a0<a href=\"https:\/\/sinch.com\/fr\/engage\/programmer-une-demonstration\/\" target=\"_blank\" rel=\"noreferrer noopener\">Parlez \u00e0 notre \u00e9quipe<\/a>\u00a0pour apprendre comment vous pouvez commencer \u00e0 automatiser votre support\u00a0et am\u00e9liorer\u00a0votre communication client\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9couvrez d&rsquo;autres\u00a0<a href=\"https:\/\/sinch.com\/fr\/engage\/resources\/hubspot\/\" target=\"_blank\" rel=\"noreferrer noopener\">ressources HubSpot\u00a0sur la messagerie texte<\/a>\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>G\u00e9rer le support client par SMS et d&rsquo;autres canaux de messagerie\u00a0est souvent\u00a0manuel\u00a0et\u00a0r\u00e9p\u00e9titif.\u00a0Vous savez comment cela se passe : les \u00e9quipes de support\u00a0sont constamment\u00a0occup\u00e9es \u00e0 r\u00e9pondre \u00e0 chaque SMS entrant, ce qui entra\u00eene des temps de r\u00e9ponse lents\u00a0m\u00eame\u00a0pour\u00a0les questions courantes.\u00a0 Notre\u00a0nouvelle\u00a0int\u00e9gration avec le Breeze Customer Agent en direct de HubSpot\u00a0change cela.\u00a0\u00a0 D\u00e9sormais,\u00a0\u00e0 l&rsquo;aide de\u00a0notre int\u00e9gration HubSpot, [&hellip;]<\/p>\n","protected":false},"author":70,"featured_media":177420,"template":"","meta":{"_acf_changed":false},"class_list":["post-201289","engage_prod_updates","type-engage_prod_updates","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agent IA Help Desk HubSpot : Sinch Engage utilise d\u00e9sormais l&#039;IA de HubSpot pour un support automatis\u00e9 plus rapide<\/title>\n<meta name=\"description\" content=\"R\u00e9solvez les questions plus rapidement, lib\u00e9rez des agents humains et am\u00e9liorez la satisfaction client avec l&#039;int\u00e9gration de l&#039;Agent IA Help Desk HubSpot de Sinch Engage.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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