{"id":177172,"date":"2026-01-14T20:53:15","date_gmt":"2026-01-14T20:53:15","guid":{"rendered":"https:\/\/sinch.com\/engage\/integrations\/microsoft-dynamics-365\/"},"modified":"2026-01-16T22:42:35","modified_gmt":"2026-01-16T22:42:35","slug":"microsoft-dynamics-365","status":"publish","type":"engage_integrations","link":"https:\/\/sinch.com\/fr\/engage\/integrations\/microsoft-dynamics-365\/","title":{"rendered":"Microsoft Dynamics 365"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Int\u00e9gration des SMS dans Microsoft Dynamics<\/h2>\n\n<p>Transformez votre exp\u00e9rience de Microsoft Dynamics avec notre int\u00e9gration SMS fluide qui vous aide \u00e0 engager vos clients, \u00e0 gagner du temps et \u00e0 rester organis\u00e9.<\/p>\n\n<p>Gr\u00e2ce \u00e0 <a href=\"https:\/\/appsource.microsoft.com\/en-ie\/product\/dynamics-365\/wirelesstrading1594763249853.sms_for_dynamics?tab=Overview\">l&rsquo;int\u00e9gration SMS de Microsoft Dynamics<\/a> par Sinch Engage (anciennement MessageMedia), vous pouvez facilement envoyer des communications personnalis\u00e9es par SMS et automatiser les points de contact cl\u00e9s tout au long du parcours client, comme le suivi des prospects, les notifications automatis\u00e9es, les campagnes promotionnelles par SMS et les mises \u00e0 jour de l&rsquo;assistance \u00e0 la client\u00e8le.<\/p>\n\n<p>Principaux avantages de cette int\u00e9gration\u00a0:  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Effectuez la configuration en quelques minutes et engagez les clients en temps r\u00e9el sans quitter Dynamics<\/li>\n\n\n\n<li>Cr\u00e9ez des sc\u00e9narios automatis\u00e9s pour les SMS en fonction de l&rsquo;heure pour maintenir l&rsquo;int\u00e9r\u00eat des prospects<\/li>\n\n\n\n<li>Suivez facilement toutes les communications dans la chronologie de votre entit\u00e9<\/li>\n\n\n\n<li>Atteignez un large public avec des SMS en masse en utilisant des mod\u00e8les personnalis\u00e9s<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"596\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-1-1024x596.png\" alt=\"\" class=\"wp-image-155265\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-1-1024x596.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-1-300x174.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-1-768x447.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-1.png 1525w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p><strong>Envoyez et recevez des SMS directement depuis Microsoft Dynamics, avec un suivi facile dans la chronologie de votre entit\u00e9<\/strong><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1025\" height=\"622\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-2.png\" alt=\"\" class=\"wp-image-155271\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-2.png 1025w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-2-300x182.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-2-768x466.png 768w\" sizes=\"(max-width: 1025px) 100vw, 1025px\" \/><\/figure>\n\n<p><strong>Atteignez votre public cible en envoyant des campagnes de SMS en masse \u00e0 des listes marketing<\/strong><\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"438\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-3-1024x438.png\" alt=\"\" class=\"wp-image-155259\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-3-1024x438.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-3-300x128.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-3-768x329.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-3.png 1049w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p><strong>Soyez coh\u00e9rent et efficace avec les mod\u00e8les de SMS personnalis\u00e9s<\/strong><\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"600\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-4-1024x600.png\" alt=\"\" class=\"wp-image-155277\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-4-1024x600.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-4-300x176.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-4-768x450.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-4.png 1057w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p><strong>Ajoutez des SMS automatis\u00e9s aux flux de travail pour envoyer des notifications en temps voulu, comme des rappels de facturation et de paiement<\/strong><\/p>\n<\/div> <\/div> <\/div> <\/div> \r\n    <section data-content-type=\"component\" id=\"block-d6b55bca229a81ce67908b8e0e1a44db\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Cas d&rsquo;utilisation de la messagerie SMS de Microsoft Dynamics<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Comment les entreprises utilisent les SMS de Microsoft Dynamics avec Sinch Engage<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\"><br\/><\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                    \r\n                        \r\n                        <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                                                            <img class=\"rounded-0\" decoding=\"async\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture.png\" alt=\"Image pour Acc\u00e9l\u00e9ration des ventes\">\r\n                                                    <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Acc\u00e9l\u00e9ration des ventes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Assurez le suivi des prospects par SMS et fournissez des liens vers votre site web ou votre calendrier afin de faire avancer les conversations et d&rsquo;acc\u00e9l\u00e9rer votre cycle de vente.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                    \r\n                        \r\n                        <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                                                            <img class=\"rounded-0\" decoding=\"async\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support.png\" alt=\"Image pour Support client\">\r\n                                                    <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Support client                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    R\u00e9duisez les temps d&rsquo;attente des appels en permettant une messagerie conversationnelle bidirectionnelle entre les clients et votre \u00e9quipe de support.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                    \r\n                        \r\n                        <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                                                            <img class=\"rounded-0\" decoding=\"async\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management.png\" alt=\"Image pour Suivi des livraisons\">\r\n                                                    <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Suivi des livraisons                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Tenez vos clients inform\u00e9s, r\u00e9duisez le nombre de colis perdus et assurez des livraisons r\u00e9ussies gr\u00e2ce \u00e0 des notifications de suivi par SMS automatis\u00e9es.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-7dfb981b75e43e6b617f1404b7f936b9\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Pourquoi choisir Sinch&nbsp;Engage<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h4\">La meilleure int\u00e9gration SMS dans Microsoft Dynamics pour les \u00e9quipes en pleine croissance<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai-wand.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Configuration facile                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Commencez en quelques clics. Vous pouvez m\u00eame l&rsquo;essayer gratuitement, sans engagement ni carte bancaire.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Excellent support \u00e0 la client\u00e8le                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Nous sommes toujours l\u00e0 pour vous aider, avec un chat en direct 24&nbsp;h\/24 et 7&nbsp;j\/7, et un support par email (vous ne trouverez pas cela ailleurs).                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/earth-grid.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                D\u00e9livrabilit\u00e9 incomparable                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Nous disposons d&rsquo;un r\u00e9seau mondial de plus de 600&nbsp;connexions directes avec les op\u00e9rateurs, ce qui vous permet d&rsquo;envoyer vos messages en toute fiabilit\u00e9, o\u00f9 que vous soyez.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shield-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                S\u00e9curit\u00e9 et conformit\u00e9                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Fonctions de s\u00e9curit\u00e9 de niveau 1, messagerie approuv\u00e9e par les op\u00e9rateurs et conformit\u00e9 totale au RGPD et au TCP.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                        <div class=\"\">\r\n        <div class=\"row justify-content-center\">\r\n                            <div class=\"col-lg-5 d-none d-lg-block\">\r\n                    <div class=\"position-relative h-100\">\r\n                        <img decoding=\"async\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/cta\/cta-banner-engage.jpg\" alt=\"Call To Action Graphic\" class=\"cta-image w-100 h-100 rounded-lg\" width=\"100%\" height=\"100%\">\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n                        <div class=\"col-12 col-lg-7\">\r\n                <div class=\"cta bg-primary rounded-lg px-5 py-7 p-md-9\">\r\n                                            <div class=\"d-flex flex-column gap-5\">\r\n                                                        <div class=\"h4 fw-bold mb-0\">\r\n                                Sinch Engage permet d&rsquo;int\u00e9grer des SMS automatis\u00e9s et en temps r\u00e9el dans Microsoft Dynamics. Commencez facilement &#8211; aucun code n&rsquo;est requis.                            <\/div>\r\n                            \r\n      <div class=\"btn-group\">\r\n        <a href=\"https:\/\/sinch.com\/engage\/book-a-demo\/?q_showExperience=experience-1748541585392\"  class=\"btn btn-secondary btn-lg btn-animated text-nowrap \" >Talk to us<\/a>\r\n      <\/div>                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-07b3257ba01e7ebd3d7c590e32c52740\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Comment utiliser l&rsquo;int\u00e9gration<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Mettez en place la messagerie SMS de Microsoft Dynamics en quelques minutes<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Notre installation simple et sans code vous permet d&rsquo;\u00eatre rapidement op\u00e9rationnel avec les SMS de Microsoft Dynamics, le tout avec une conformit\u00e9 totale et des taux de livraison optimaux d\u00e8s le premier jour.<\/p><\/div>\r\n                            \r\n                            \r\n                                                                <div class=\"accordion accordion-widget d-flex flex-column gap-3 m-0\" id=\"accordion-block-07b3257ba01e7ebd3d7c590e32c52740\">\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-07b3257ba01e7ebd3d7c590e32c52740-1\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4\"\r\n                                                        data-counter=\"1\"\r\n                                                        data-bs-target=\"#collapse-block-07b3257ba01e7ebd3d7c590e32c52740-1\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"true\"\r\n                                                        aria-controls=\"collapse-block-07b3257ba01e7ebd3d7c590e32c52740-1\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape 1&nbsp;: connectez vos comptes<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-07b3257ba01e7ebd3d7c590e32c52740-1\"\r\n                                                    class=\"accordion-collapse collapse show\"\r\n                                                    aria-labelledby=\"heading-block-07b3257ba01e7ebd3d7c590e32c52740-1\"\r\n                                                    data-bs-parent=\"#accordion-block-07b3257ba01e7ebd3d7c590e32c52740\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Installez l&rsquo;application Sinch Engage depuis la place de march\u00e9 Microsoft Dynamics et authentifiez vos comptes gr\u00e2ce \u00e0 une int\u00e9gration en un clic.  <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-07b3257ba01e7ebd3d7c590e32c52740-2\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"2\"\r\n                                                        data-bs-target=\"#collapse-block-07b3257ba01e7ebd3d7c590e32c52740-2\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-07b3257ba01e7ebd3d7c590e32c52740-2\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape 2&nbsp;: obtenez votre num\u00e9ro<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-07b3257ba01e7ebd3d7c590e32c52740-2\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-07b3257ba01e7ebd3d7c590e32c52740-2\"\r\n                                                    data-bs-parent=\"#accordion-block-07b3257ba01e7ebd3d7c590e32c52740\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Choisissez parmi les num\u00e9ros locaux, les num\u00e9ros gratuits ou les num\u00e9ros abr\u00e9g\u00e9s. Nous nous chargeons de l&rsquo;enregistrement et de la v\u00e9rification aupr\u00e8s des op\u00e9rateurs, avec une assistance 24&nbsp;h\/24 et 7&nbsp;j\/7.  <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-07b3257ba01e7ebd3d7c590e32c52740-3\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"3\"\r\n                                                        data-bs-target=\"#collapse-block-07b3257ba01e7ebd3d7c590e32c52740-3\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-07b3257ba01e7ebd3d7c590e32c52740-3\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape 3&nbsp;: \u00e9laborez vos flux de travail<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-07b3257ba01e7ebd3d7c590e32c52740-3\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-07b3257ba01e7ebd3d7c590e32c52740-3\"\r\n                                                    data-bs-parent=\"#accordion-block-07b3257ba01e7ebd3d7c590e32c52740\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Cr\u00e9ez des sc\u00e9narios automatis\u00e9s pour les SMS &amp; MMS dans Microsoft Dynamics, avec des mod\u00e8les pr\u00e9-construits pour les cas d&rsquo;utilisation les plus courants.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-07b3257ba01e7ebd3d7c590e32c52740-4\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"4\"\r\n                                                        data-bs-target=\"#collapse-block-07b3257ba01e7ebd3d7c590e32c52740-4\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-07b3257ba01e7ebd3d7c590e32c52740-4\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape&nbsp;4&nbsp;: Lancez une campagne<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-07b3257ba01e7ebd3d7c590e32c52740-4\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-07b3257ba01e7ebd3d7c590e32c52740-4\"\r\n                                                    data-bs-parent=\"#accordion-block-07b3257ba01e7ebd3d7c590e32c52740\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Testez votre configuration avec un petit segment, puis \u00e9tendez-la \u00e0 l&rsquo;ensemble de votre public en vous fiant \u00e0 la diffusion et \u00e0 la conformit\u00e9.  <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"800\" height=\"496\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png\" class=\"img-fluid\" alt=\"Image pour Mettez en place la messagerie SMS de Microsoft Dynamics en quelques minutes\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-784x486.png 784w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n        <section data-content-type=\"component\" id=\"1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FAQ<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions fr\u00e9quentes sur la messagerie SMS de Microsoft Dynamics<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-a83da1951ff514d69e3ea25207d7ba67-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-1\">\r\n                                            Qu&rsquo;est-ce que l&rsquo;int\u00e9gration SMS de Microsoft Dynamics&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-a83da1951ff514d69e3ea25207d7ba67-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Notre int\u00e9gration Microsoft Dynamics SMS connecte vos donn\u00e9es CRM directement aux canaux de messagerie SMS et RCS, ce qui vous permet d&rsquo;envoyer des communications personnalis\u00e9es et opportunes directement depuis votre environnement Dynamics 365. Vous pouvez y avoir recours pour les campagnes de marketing, les mises \u00e0 jour de clients, les rappels de rendez-vous, etc.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-a83da1951ff514d69e3ea25207d7ba67-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-2\">\r\n                                            Puis-je automatiser les SMS dans Dynamics 365&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-a83da1951ff514d69e3ea25207d7ba67-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui. Notre int\u00e9gration prend en charge l&rsquo;automatisation des flux de travail, afin que vous puissiez envoyer des SMS en fonction de d\u00e9clencheurs tels que la cr\u00e9ation de nouveaux prospects, les mises \u00e0 jour de cas, les confirmations de rendez-vous, les rappels de renouvellement et les lancements de campagnes marketing.&nbsp;<\/p><p class=\"mb-0\">Vous pouvez cr\u00e9er des parcours en plusieurs \u00e9tapes qui combinent les SMS avec les emails et autres canaux.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-a83da1951ff514d69e3ea25207d7ba67-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-3\">\r\n                                            Puis-je envoyer des messages multim\u00e9dias (MMS) \u00e0 partir de Dynamics&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-a83da1951ff514d69e3ea25207d7ba67-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Les messages multim\u00e9dias (MMS) seront bient\u00f4t disponibles, et d&rsquo;autres fonctionnalit\u00e9s sont pr\u00e9vues. Actuellement, cette int\u00e9gration prend en charge le RCS de base. Le RCS est un moyen s\u00e9curis\u00e9, de marque et interactif d&rsquo;avoir des conversations puissantes avec vos clients.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-a83da1951ff514d69e3ea25207d7ba67-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-4\">\r\n                                            Comment puis-je personnaliser les messages \u00e0 l&rsquo;aide des donn\u00e9es de Dynamics&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-a83da1951ff514d69e3ea25207d7ba67-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"\">Vous pouvez ins\u00e9rer dynamiquement des champs CRM dans vos messages, tels que&nbsp;: le pr\u00e9nom, le nom du compte ou de l&rsquo;entreprise, la date\/heure du rendez-vous, le num\u00e9ro de dossier ou le num\u00e9ro de commande.<\/p><p class=\"mb-0\">Les messages personnalis\u00e9s obtiennent des taux de r\u00e9ponse plus \u00e9lev\u00e9s et am\u00e9liorent la satisfaction des clients.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-a83da1951ff514d69e3ea25207d7ba67-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-5\">\r\n                                            Quelles sont les autres int\u00e9grations propos\u00e9es par Sinch Engage&nbsp;?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-a83da1951ff514d69e3ea25207d7ba67-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-a83da1951ff514d69e3ea25207d7ba67-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">En plus de Microsoft Dynamics, Sinch Engage dispose d&rsquo;int\u00e9grations puissantes et faciles \u00e0 utiliser avec vos plateformes CRM, ERP et e-commerce pr\u00e9f\u00e9r\u00e9es telles que HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce, et bien plus encore. <a href=\"https:\/\/sinch.com\/engage\/integrations\/\">D\u00e9couvrez toutes nos int\u00e9grations ici.<\/a><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/fr\/engage\/integrations\/microsoft-dynamics-365\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu&#039;est-ce que l&#039;int\u00e9gration SMS de Microsoft Dynamics&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Notre int\u00e9gration Microsoft Dynamics SMS connecte vos donn\u00e9es CRM directement aux canaux de messagerie SMS et RCS, ce qui vous permet d&#039;envoyer des communications personnalis\u00e9es et opportunes directement depuis votre environnement Dynamics 365. 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