{"id":177172,"date":"2026-01-14T20:53:15","date_gmt":"2026-01-14T20:53:15","guid":{"rendered":"https:\/\/sinch.com\/engage\/integrations\/microsoft-dynamics-365\/"},"modified":"2026-06-01T15:12:42","modified_gmt":"2026-06-01T15:12:42","slug":"microsoft-dynamics-365","status":"publish","type":"engage_integrations","link":"https:\/\/sinch.com\/fr\/engage\/integrations\/microsoft-dynamics-365\/","title":{"rendered":"Microsoft Dynamics 365"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Int\u00e9gration des SMS dans Microsoft Dynamics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avec cette\u00a0<a href=\"https:\/\/appsource.microsoft.com\/en-ie\/product\/dynamics-365\/wirelesstrading1594763249853.sms_for_dynamics\" target=\"_blank\" rel=\"noreferrer noopener\">Int\u00e9gration SMS Microsoft Dynamics<\/a>\u00a0de Sinch Engage (anciennement\u00a0MessageMedia), vos \u00e9quipes de vente, de services et d&rsquo;op\u00e9rations peuvent r\u00e9pondre plus rapidement, automatiser les suivis et garder chaque conversation client organis\u00e9e.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Envoyez et recevez des SMS et des RCS directement depuis n&rsquo;importe quel enregistrement dans Dynamics 365, chaque message \u00e9tant automatiquement consign\u00e9 dans la chronologie de l&rsquo;entit\u00e9.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Principaux avantages de cette int\u00e9gration\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Effectuez la configuration en quelques minutes et engagez les clients en temps r\u00e9el sans quitter Dynamics\u00a0<\/li>\n\n\n\n<li>Envoyez des SMS et RCS \u00e0 partir de n&rsquo;importe quel enregistrement de contact, de prospect ou de compte\u00a0<\/li>\n\n\n\n<li>Suggestions de r\u00e9ponse assist\u00e9es par l&rsquo;IA bas\u00e9es sur le contexte de la conversation r\u00e9cente\u00a0<\/li>\n\n\n\n<li>Suivez facilement toutes les communications dans la chronologie de votre entit\u00e9\u00a0<\/li>\n\n\n\n<li>Atteignez un large public avec des SMS en masse en utilisant des mod\u00e8les personnalis\u00e9s\u00a0<\/li>\n\n\n\n<li>Chat bidirectionnel via une bo\u00eete de r\u00e9ception unifi\u00e9e dans Dynamics\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-1024x485.png\" alt=\"Fiche de contact pour Jane Doe montrant les champs d&apos;informations de contact et une chronologie des communications par SMS r\u00e9centes\" class=\"wp-image-187017\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-1024x485.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-300x142.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-768x364.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-1536x727.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-2048x970.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Envoyez et recevez des SMS directement depuis Microsoft Dynamics, avec un suivi facile dans la chronologie de votre entit\u00e9<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"898\" height=\"639\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/EN-Screenshot-Dynamics-Provider-Sinch.jpg\" alt=\"\u00c9cran de configuration d&apos;un nouveau fournisseur de SMS avec Sinch s\u00e9lectionn\u00e9 comme fournisseur\" class=\"wp-image-187286\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/EN-Screenshot-Dynamics-Provider-Sinch.jpg 898w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/EN-Screenshot-Dynamics-Provider-Sinch-300x213.jpg 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/EN-Screenshot-Dynamics-Provider-Sinch-768x546.jpg 768w\" sizes=\"(max-width: 898px) 100vw, 898px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Envoyez des SMS \u00e0 partir des campagnes Customer Insights avec Sinch comme fournisseur<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-1024x449.png\" alt=\"Formulaire Nouveau mod\u00e8le de SMS avec des champs pour le nom, Cibl\u00e9 sur, l&apos;ID d&apos;exp\u00e9diteur et une bo\u00eete de message avec le texte du mod\u00e8le\" class=\"wp-image-187030\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-1024x449.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-300x131.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-768x337.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-1536x673.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-2048x898.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soyez coh\u00e9rent et efficace avec les mod\u00e8les de SMS personnalis\u00e9s<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"413\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-1024x413.png\" alt=\"Volet Cr\u00e9er une connexion Power Automate pour Sinch SMS montrant les champs Nom de connexion, Api_key et Api_secret\" class=\"wp-image-187036\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-1024x413.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-300x121.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-768x310.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-1536x620.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-2048x826.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ajoutez des SMS automatis\u00e9s aux flux de travail pour envoyer des notifications en temps voulu, comme des rappels de facturation et de paiement<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"493\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-1024x493.png\" alt=\"Interface SMS for Dynamics montrant une liste de conversations et une fen\u00eatre de chat active avec un rappel de rendez-vous\" class=\"wp-image-187042\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-1024x493.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-300x144.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-768x370.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-1536x739.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-2048x986.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9pondez instantan\u00e9ment via une bo\u00eete de r\u00e9ception unifi\u00e9e sous forme de chat dans Dynamics.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"534\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-1024x534.png\" alt=\"Menu Am\u00e9liorations de l&apos;AI dans un \u00e9diteur de message avec des options pour am\u00e9liorer l&apos;\u00e9criture, ajuster la longueur, simplifier et corriger la grammaire\" class=\"wp-image-187048\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-1024x534.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-300x156.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-768x400.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-1536x801.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements.png 1746w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9digez des r\u00e9ponses en quelques secondes avec des suggestions assist\u00e9es par l&rsquo;IA dans la bo\u00eete de r\u00e9ception des Conversations.<\/strong><\/p>\n\n\n<\/div> <\/div> <\/div> <\/div> \n\n\r\n    <section data-content-type=\"component\" id=\"block-314acc0ee0826d377b8a9053cf28da60\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">\u00c9COSYST\u00c8ME MICROSOFT <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Plus de fa\u00e7ons d&rsquo;utiliser Sinch avec Microsoft<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <a href=\"https:\/\/marketplace.microsoft.com\/en-us\/product\/sinchswedenab1673479633311.sinch_custom_channel?tab=Overview\" class=\"card-link text-decoration-none \" title=\"SMS pour Customer Insights \">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                SMS pour Customer Insights                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ajoutez le SMS comme canal natif dans Microsoft Customer Insights Journeys. D\u00e9clenchez des messages automatis\u00e9s en fonction du comportement du client, activez les donn\u00e9es de premi\u00e8re partie pour la personnalisation et suivez l&rsquo;engagement sans quitter la plateforme.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">Obtenez SMS pour Customer Insights <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <a href=\"https:\/\/learn.microsoft.com\/en-us\/connectors\/sinch\/\" class=\"card-link text-decoration-none \" title=\"Connecteur Sinch Power Automate\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Connecteur Sinch Power Automate                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des SMS, MMS et RCS \u00e0 partir des flux Power Automate. D\u00e9clenchez des messages en fonction de n&rsquo;importe quel \u00e9v\u00e9nement dans votre pile Microsoft, automatisez des sc\u00e9narios en plusieurs \u00e9tapes et connectez Sinch \u00e0 des centaines d&rsquo;autres applications.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">En savoir plus sur Microsoft Learn <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-7b517eab5ca94a629dd3c6f9c9a3efc1\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Cas d&rsquo;utilisation de la messagerie SMS de Microsoft Dynamics<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Comment les entreprises utilisent les SMS de Microsoft Dynamics avec Sinch Engage<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                                            <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                            <img width=\"800\" height=\"496\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture.png\" class=\"rounded-0\" alt=\"Image pour Acc\u00e9l\u00e9ration des ventes\" decoding=\"async\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 400px, (min-resolution: 2dppx) and (min-width: 1200px) 400px, (min-width: 1200px) 800px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture-784x486.png 784w\" \/>                        <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Acc\u00e9l\u00e9ration des ventes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Assurez le suivi des prospects par SMS et fournissez des liens vers votre site web ou votre calendrier afin de faire avancer les conversations et d&rsquo;acc\u00e9l\u00e9rer votre cycle de vente.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                                            <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                            <img width=\"800\" height=\"496\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support.png\" class=\"rounded-0\" alt=\"Image pour Support client\" decoding=\"async\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 400px, (min-resolution: 2dppx) and (min-width: 1200px) 400px, (min-width: 1200px) 800px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support-784x486.png 784w\" \/>                        <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Support client                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    R\u00e9duisez les temps d&rsquo;attente des appels en permettant une messagerie conversationnelle bidirectionnelle entre les clients et votre \u00e9quipe de support.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                                            <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                            <img width=\"800\" height=\"496\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management.png\" class=\"rounded-0\" alt=\"Image pour Suivi des livraisons\" decoding=\"async\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 400px, (min-resolution: 2dppx) and (min-width: 1200px) 400px, (min-width: 1200px) 800px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management-784x486.png 784w\" \/>                        <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Suivi des livraisons                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Tenez vos clients inform\u00e9s, r\u00e9duisez le nombre de colis perdus et assurez des livraisons r\u00e9ussies gr\u00e2ce \u00e0 des notifications de suivi par SMS automatis\u00e9es.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-169089241da762378dc7b941dfbdee45\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Pourquoi choisir Sinch\u00a0Engage<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h4\">La meilleure int\u00e9gration SMS dans Microsoft Dynamics pour les \u00e9quipes en pleine croissance<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai-wand.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Configuration facile                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Commencez maintenant en quelques clics. Vous pouvez m\u00eame l&rsquo;essayer gratuitement, sans engagement ni carte bancaire.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Excellent support \u00e0 la client\u00e8le                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Nous sommes toujours l\u00e0 pour vous apporter notre aide, avec un chat en direct 24 h\/24 et 7 j\/7, et un support par email (vous ne trouverez pas cela ailleurs).                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/earth-grid.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                D\u00e9livrabilit\u00e9 incomparable                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Nous disposons d&rsquo;un r\u00e9seau mondial de plus de 600\u00a0connexions directes avec les op\u00e9rateurs, ce qui vous permet d&rsquo;envoyer vos messages en toute fiabilit\u00e9, o\u00f9 que vous soyez.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shield-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                S\u00e9curit\u00e9 et conformit\u00e9                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Fonctionnalit\u00e9s de s\u00e9curit\u00e9 de niveau 1, messagerie approuv\u00e9e par les transporteurs, et conformit\u00e9 totale au r\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es et au TCP.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                        <div class=\"\">\r\n        <div class=\"row justify-content-center\">\r\n                            <div class=\"col-lg-5 d-none d-lg-block\">\r\n                    <div class=\"position-relative h-100\">\r\n                        <img decoding=\"async\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/cta\/cta-banner-engage.jpg\" alt=\"Call To Action Graphic\" class=\"cta-image w-100 h-100 rounded-lg\" width=\"100%\" height=\"100%\">\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n                        <div class=\"col-12 col-lg-7\">\r\n                <div class=\"cta bg-primary rounded-lg px-5 py-7 p-md-9\">\r\n                                            <div class=\"d-flex flex-column gap-5\">\r\n                                                        <div class=\"h4 fw-bold mb-0\">\r\n                                Sinch Engage permet d&rsquo;int\u00e9grer des SMS automatis\u00e9s et en temps r\u00e9el dans Microsoft Dynamics. Commencez facilement &#8211; aucun code n&rsquo;est requis.                            <\/div>\r\n                            \r\n      <div class=\"btn-group\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/engage\/programmer-une-demonstration\/?q_showExperience=experience-1748541585392\"  class=\"btn btn-secondary btn-lg btn-animated text-nowrap \" >R\u00e9server une d\u00e9monstration<\/a>\r\n      <\/div>                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-43d59a4102564d35146dfcece553a5ad\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Comment utiliser l&rsquo;int\u00e9gration<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Mettez en place les SMS et RCS de Microsoft Dynamics en quelques minutes<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Notre configuration simple et sans code vous permet d&rsquo;\u00eatre rapidement op\u00e9rationnel avec les SMS de Microsoft Dynamics, le tout avec une conformit\u00e9 totale et des taux de livraison optimaux d\u00e8s le premier jour. Vous voulez d&rsquo;abord l&rsquo;essayer ? Commencez votre essai gratuit.<\/p><\/div>\r\n                            \r\n                            \r\n                                                                <div class=\"accordion accordion-widget d-flex flex-column gap-3 m-0\" id=\"accordion-block-43d59a4102564d35146dfcece553a5ad\">\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-43d59a4102564d35146dfcece553a5ad-1\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4\"\r\n                                                        data-counter=\"1\"\r\n                                                        data-bs-target=\"#collapse-block-43d59a4102564d35146dfcece553a5ad-1\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"true\"\r\n                                                        aria-controls=\"collapse-block-43d59a4102564d35146dfcece553a5ad-1\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape 1\u00a0: connecter vos comptes<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-43d59a4102564d35146dfcece553a5ad-1\"\r\n                                                    class=\"accordion-collapse collapse show\"\r\n                                                    aria-labelledby=\"heading-block-43d59a4102564d35146dfcece553a5ad-1\"\r\n                                                    data-bs-parent=\"#accordion-block-43d59a4102564d35146dfcece553a5ad\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Installez l&rsquo;application Sinch Engage depuis la place de march\u00e9 Microsoft Dynamics et authentifiez vos comptes gr\u00e2ce \u00e0 une int\u00e9gration en un clic. <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-43d59a4102564d35146dfcece553a5ad-2\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"2\"\r\n                                                        data-bs-target=\"#collapse-block-43d59a4102564d35146dfcece553a5ad-2\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-43d59a4102564d35146dfcece553a5ad-2\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape 2\u00a0: obtenez votre num\u00e9ro<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-43d59a4102564d35146dfcece553a5ad-2\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-43d59a4102564d35146dfcece553a5ad-2\"\r\n                                                    data-bs-parent=\"#accordion-block-43d59a4102564d35146dfcece553a5ad\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Choisissez parmi les num\u00e9ros locaux, les num\u00e9ros gratuits ou les num\u00e9ros abr\u00e9g\u00e9s. Nous nous chargeons de l&rsquo;inscription et de la v\u00e9rification aupr\u00e8s des transporteurs, avec un support 24 h\/24 et 7 j\/7. <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-43d59a4102564d35146dfcece553a5ad-3\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"3\"\r\n                                                        data-bs-target=\"#collapse-block-43d59a4102564d35146dfcece553a5ad-3\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-43d59a4102564d35146dfcece553a5ad-3\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape 3 : \u00e9laborez vos sc\u00e9narios<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-43d59a4102564d35146dfcece553a5ad-3\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-43d59a4102564d35146dfcece553a5ad-3\"\r\n                                                    data-bs-parent=\"#accordion-block-43d59a4102564d35146dfcece553a5ad\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Cr\u00e9ez des sc\u00e9narios automatis\u00e9s pour les SMS &amp; MMS dans Microsoft Dynamics, avec des mod\u00e8les pr\u00e9-construits pour les cas d&rsquo;utilisation les plus courants.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-43d59a4102564d35146dfcece553a5ad-4\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"4\"\r\n                                                        data-bs-target=\"#collapse-block-43d59a4102564d35146dfcece553a5ad-4\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-43d59a4102564d35146dfcece553a5ad-4\">\r\n                                                        <span class=\"h6 mb-0\">\u00c9tape\u00a04\u00a0: lancez une campagne<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-43d59a4102564d35146dfcece553a5ad-4\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-43d59a4102564d35146dfcece553a5ad-4\"\r\n                                                    data-bs-parent=\"#accordion-block-43d59a4102564d35146dfcece553a5ad\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Testez votre configuration avec un petit segment, puis \u00e9tendez-la \u00e0 l&rsquo;ensemble de votre public en vous fiant \u00e0 la diffusion et \u00e0 la conformit\u00e9. <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"400\" height=\"248\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png\" class=\"img-fluid\" alt=\"Image pour Mettez en place les SMS et RCS de Microsoft Dynamics en quelques minutes\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-784x486.png 784w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FAQ<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions fr\u00e9quentes sur la messagerie SMS de Microsoft Dynamics<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-6a566ef1f424d7322367ec1ff919e64b-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-1\">\r\n                                            Qu&rsquo;est-ce que l&rsquo;int\u00e9gration SMS de Microsoft Dynamics\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-6a566ef1f424d7322367ec1ff919e64b-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Notre int\u00e9gration Microsoft Dynamics SMS connecte vos donn\u00e9es CRM directement aux canaux de messagerie SMS et RCS, ce qui vous permet d&rsquo;envoyer des communications personnalis\u00e9es et opportunes directement depuis votre environnement Dynamics 365. Vous pouvez y avoir recours pour les campagnes de marketing, les mises \u00e0 jour de clients, les rappels de rendez-vous, etc.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-6a566ef1f424d7322367ec1ff919e64b-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-2\">\r\n                                            Puis-je automatiser les SMS dans Dynamics 365\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-6a566ef1f424d7322367ec1ff919e64b-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui. La m\u00e9thode recommand\u00e9e est via le connecteur Sinch Power Automate, qui vous permet de d\u00e9clencher des SMS en fonction d&rsquo;\u00e9v\u00e9nements tels que la cr\u00e9ation de nouveaux prospects, les mises \u00e0 jour de dossiers, les confirmations de rendez-vous, les rappels de fid\u00e9lisation et les lancements de campagnes. Vous pouvez cr\u00e9er des flux en plusieurs \u00e9tapes qui combinent les SMS avec les e-mails et d&rsquo;autres canaux. L&rsquo;automatisation est \u00e9galement possible gr\u00e2ce aux sc\u00e9narios Dynamics.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-6a566ef1f424d7322367ec1ff919e64b-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-3\">\r\n                                            Puis-je envoyer des messages multim\u00e9dias (MMS) \u00e0 partir de Dynamics\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-6a566ef1f424d7322367ec1ff919e64b-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Les MMS sont disponibles via le connecteur Sinch Power Automate. Pour Dynamics 365, les MMS seront bient\u00f4t disponibles, et d&rsquo;autres fonctionnalit\u00e9s sont pr\u00e9vues sur la feuille de route. Actuellement, cette int\u00e9gration prend en charge le RCS, un moyen s\u00e9curis\u00e9, \u00e0 l&rsquo;image de la marque et interactif d&rsquo;avoir des conversations plus puissantes avec vos clients. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-6a566ef1f424d7322367ec1ff919e64b-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-4\">\r\n                                            Comment puis-je personnaliser les messages \u00e0 l&rsquo;aide des donn\u00e9es de Dynamics\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-6a566ef1f424d7322367ec1ff919e64b-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"\">Vous pouvez ins\u00e9rer dynamiquement des champs CRM dans vos messages, tels que\u00a0: le pr\u00e9nom, le nom du compte ou de l&rsquo;entreprise, la date\/heure du rendez-vous, le num\u00e9ro de dossier ou le num\u00e9ro de commande.<\/p><p class=\"mb-0\">Les messages personnalis\u00e9s obtiennent des taux de r\u00e9ponse plus \u00e9lev\u00e9s et am\u00e9liorent la satisfaction des clients.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-6a566ef1f424d7322367ec1ff919e64b-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-5\">\r\n                                            Quelles sont les autres int\u00e9grations propos\u00e9es par Sinch Engage\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-6a566ef1f424d7322367ec1ff919e64b-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">En plus de Microsoft Dynamics, Sinch Engage dispose d&rsquo;int\u00e9grations puissantes et faciles \u00e0 utiliser avec vos plateformes CRM, ERP et e-commerce pr\u00e9f\u00e9r\u00e9es telles que HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce, et bien plus encore. <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/\">D\u00e9couvrez toutes nos int\u00e9grations ici<\/a>.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-6a566ef1f424d7322367ec1ff919e64b-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-6\">\r\n                                            Puis-je essayer l&rsquo;int\u00e9gration SMS de Microsoft Dynamics gratuitement ?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-6a566ef1f424d7322367ec1ff919e64b-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-6a566ef1f424d7322367ec1ff919e64b-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui. Sinch Engage propose un essai gratuit de 14 jours, afin que vous puissiez explorer l&rsquo;int\u00e9gration avant de vous engager. Installez l&rsquo;application et vous serez invit\u00e9 \u00e0 commencer un essai gratuit ou \u00e0 connecter un compte Sinch Engage existant. Aucun compte payant n&rsquo;est requis pour commencer maintenant.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/fr\/engage\/integrations\/microsoft-dynamics-365\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu&#039;est-ce que l&#039;int\u00e9gration SMS de Microsoft Dynamics\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Notre int\u00e9gration Microsoft Dynamics SMS connecte vos donn\u00e9es CRM directement aux canaux de messagerie SMS et RCS, ce qui vous permet d&#039;envoyer des communications personnalis\u00e9es et opportunes directement depuis votre environnement Dynamics 365. 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Actuellement, cette int\u00e9gration prend en charge le RCS, un moyen s\u00e9curis\u00e9, \u00e0 l&#039;image de la marque et interactif d&#039;avoir des conversations plus puissantes avec vos clients. &lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Comment puis-je personnaliser les messages \u00e0 l&#039;aide des donn\u00e9es de Dynamics\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;&quot;&gt;Vous pouvez ins\u00e9rer dynamiquement des champs CRM dans vos messages, tels que\u00a0: le pr\u00e9nom, le nom du compte ou de l&#039;entreprise, la date\/heure du rendez-vous, le num\u00e9ro de dossier ou le num\u00e9ro de commande.&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;Les messages personnalis\u00e9s obtiennent des taux de r\u00e9ponse plus \u00e9lev\u00e9s et am\u00e9liorent la satisfaction des clients.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Quelles sont les autres int\u00e9grations propos\u00e9es par Sinch Engage\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;En plus de Microsoft Dynamics, Sinch Engage dispose d&#039;int\u00e9grations puissantes et faciles \u00e0 utiliser avec vos plateformes CRM, ERP et e-commerce pr\u00e9f\u00e9r\u00e9es telles que HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce, et bien plus encore. &lt;a href=&quot;https:\/\/sinch.com\/fr\/engage\/integrations\/&quot;&gt;D\u00e9couvrez toutes nos int\u00e9grations ici&lt;\/a&gt;.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Puis-je essayer l&#039;int\u00e9gration SMS de Microsoft Dynamics gratuitement ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Oui. 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