{"id":167993,"date":"2025-10-01T10:02:34","date_gmt":"2025-10-01T10:02:34","guid":{"rendered":"https:\/\/sinch.com\/?post_type=engage&#038;p=167993"},"modified":"2026-06-30T15:21:10","modified_gmt":"2026-06-30T15:21:10","slug":"ia","status":"publish","type":"engage_features","link":"https:\/\/sinch.com\/fr\/engage\/fonctionnalites\/ia\/","title":{"rendered":"AI"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">L&rsquo;AI dans Sinch Engage<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Utilisez l&rsquo;AI pour cr\u00e9er rapidement des messages plus intelligents et personnalis\u00e9s                             <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">B\u00e9n\u00e9ficiez de l&rsquo;automatisation intelligente de la messagerie, partout o\u00f9 vous envoyez des messages. Utilisez les fonctionnalit\u00e9s d&rsquo;AI natives, avec notre MCP, ou directement dans HubSpot, Salesforce, Microsoft Dynamics, NetSuite et Workato.<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/app.sinch.com\/register\"  class=\"btn btn-secondary btn-lg btn-animated\" >Commencer maintenant<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"648\" height=\"485\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Utilisez l&#039;AI pour cr\u00e9er rapidement des messages plus intelligents et personnalis\u00e9s\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1-300x225.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1-1024x766.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1-768x575.png 768w\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                \n\r\n        <div class=\"clients clients-default\">\r\n                            <div class=\"clients-title container text-accent fs-sm\">\r\n                                            <div class=\"text-center mb-4\">\r\n                            Des milliers d&#039;entreprises font confiance \u00e0 Sinch Engage (anciennement MessageMedia) pour envoyer des messages tous les jours.                        <\/div>\r\n                                    <\/div>\r\n                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"147\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/maaco.svg\" role=\"img\"\r\n                                        alt=\"Maaco\">\r\n                                                                                    <title>\r\n                                                Maaco                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"134\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/garmin.svg\" role=\"img\"\r\n                                        alt=\"Garmin\">\r\n                                                                                    <title>\r\n                                                Garmin                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/luxottica.svg\" role=\"img\"\r\n                                        alt=\"Luxottica\">\r\n                                                                                    <title>\r\n                                                Luxottica                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/f45.svg\" role=\"img\"\r\n                                        alt=\"F45 Training,\">\r\n                                                                                    <title>\r\n                                                F45 Training,                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"260\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/ozhairandbeauty.svg\" role=\"img\"\r\n                                        alt=\"Oz Hair &amp; Beauty\">\r\n                                                                                    <title>\r\n                                                Oz Hair &amp; Beauty                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"48\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/lawrence-academy.svg\" role=\"img\"\r\n                                        alt=\"Lawrence academy\">\r\n                                                                                    <title>\r\n                                                Lawrence academy                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n            <\/div>\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-227a2ec903b2470dd1d33703ee672ca4\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Diff\u00e9rentes utilisations des fonctionnalit\u00e9s d&rsquo;AI dans Sinch Engage<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Nos fonctionnalit\u00e9s de messagerie aliment\u00e9es par l&rsquo;AI permettent une cr\u00e9ation plus rapide des campagnes et une prise de contact individuelle \u00e0 partir de plusieurs points d&rsquo;entr\u00e9e, ce qui vous aide \u00e0 int\u00e9grer l&rsquo;AI de mani\u00e8re simple et fluide dans les flux de travail de votre \u00e9quipe. <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <a href=\"#AIAssistant\" class=\"card-link text-decoration-none  scrollme\" title=\"L'assistant AI de Sinch Engage\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                L&rsquo;assistant AI de Sinch Engage                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gagnez du temps en composant de nouveaux messages de campagne dans notre plateforme. Personnalisez avec les mots-cl\u00e9s, la langue, le ton et l&rsquo;utilisation d&#8217;emoji que vous souhaitez.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">En savoir plus<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <a href=\"#Hubspot\" class=\"card-link text-decoration-none  scrollme\" title=\"L'AI dans HubSpot \">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                L&rsquo;AI dans HubSpot                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Laissez notre AI int\u00e9gr\u00e9e cr\u00e9er des r\u00e9ponses personnalis\u00e9es, r\u00e9sumer les conversations et envoyer des messages parfaitement synchronis\u00e9s pour vous, lib\u00e9rant ainsi votre \u00e9quipe pour qu&rsquo;elle se concentre sur des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">En savoir plus<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <a href=\"#Salesforce\" class=\"card-link text-decoration-none  scrollme\" title=\"L'AI dans Salesforce Agentforce\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                L&rsquo;AI dans Salesforce Agentforce                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Incorporez la messagerie SMS et MMS directement dans les actions d&rsquo;Agentforce pour un engagement plus intelligent et plus efficace tout au long du parcours client.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">En savoir plus<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <a href=\"#Microsoft\" class=\"card-link text-decoration-none  scrollme\" title=\"L'AI dans Microsoft Dynamics\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                L&rsquo;AI dans Microsoft Dynamics                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Tirez parti des segments et des parcours aliment\u00e9s par l&rsquo;AI pour cr\u00e9er n&rsquo;importe quelle automatisation de SMS en quelques minutes, directement \u00e0 partir de Dynamics Customer Insights and Sales.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">En savoir plus<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <a href=\"#Workato\" class=\"card-link text-decoration-none  scrollme\" title=\"L'AI dans Workato\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                L&rsquo;AI dans Workato                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ajoutez une personnalisation pilot\u00e9e par l&rsquo;AI \u00e0 vos flux de travail automatis\u00e9s existants et \u00e0 vos recettes Workato, sans \u00e9tapes compliqu\u00e9es ni outils suppl\u00e9mentaires.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">En savoir plus<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <a href=\"#Netsuite\" class=\"card-link text-decoration-none  scrollme\" title=\"L'AI dans les flux de travail NetSuite\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                L&rsquo;AI dans les flux de travail NetSuite                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Utilisez l&rsquo;AI pour cr\u00e9er et d\u00e9clencher rapidement des SMS dans vos flux de travail NetSuite, r\u00e9sumer instantan\u00e9ment les conversations et g\u00e9n\u00e9rer des r\u00e9ponses pour vous. Con\u00e7u pour les ventes, le support, le FSM et le commerce.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">En savoir plus<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <a href=\"#MCP\" class=\"card-link text-decoration-none  scrollme\" title=\"Protocole de contexte de mod\u00e8le (MCP) de Sinch Engage \">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Protocole de contexte de mod\u00e8le (MCP) de Sinch Engage                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Permettez \u00e0 vos d\u00e9veloppeurs de cr\u00e9er facilement des flux de travail de messagerie aliment\u00e9s par l&rsquo;AI, une automatisation du service client et des rapports exploitables avec notre serveur MCP.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">En savoir plus<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"AIAssistant\" class=\"section section-altblo section-py bg-primary\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">L&rsquo;assistant AI de Sinch Engage<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">G\u00e9n\u00e9rez le message parfait \u00e0 l&rsquo;aide d&rsquo;un prompt<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">D\u00e9crivez votre message, pr\u00e9cisez la langue, le ton et l&rsquo;utilisation des emoji, et voil\u00e0 ! Une messagerie de marque \u00e0 int\u00e9grer directement dans votre prochaine campagne ou votre prochain envoi.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/app.sinch.com\/register\"  class=\"btn btn-secondary btn-lg btn-animated\" >Commencer maintenant<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"668\" height=\"377\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/New-MMS-AI.png\" class=\"img-fluid\" alt=\"Image pour G\u00e9n\u00e9rez le message parfait \u00e0 l&#039;aide d&#039;un prompt\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/New-MMS-AI.png 1336w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/New-MMS-AI-300x169.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/New-MMS-AI-1024x578.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/New-MMS-AI-768x433.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"Hubspot\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">L&rsquo;AI dans HubSpot<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Faites en sorte que chaque conversation HubSpot compte<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Augmentez votre efficacit\u00e9 et maintenez l&rsquo;engagement de vos clients gr\u00e2ce \u00e0 l&rsquo;AI int\u00e9gr\u00e9e \u00e0 vos flux de travail HubSpot. Recevez instantan\u00e9ment les r\u00e9sum\u00e9s des conversations dans votre bo\u00eete de r\u00e9ception, et \u00e0 venir prochainement\u00a0: <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>D\u00e9clenchez automatiquement des r\u00e9ponses bidirectionnelles semblables \u00e0 un \u00e9change avec un humain \u00e0 partir des flux de travail HubSpot.<\/p><\/li><li><p class=\"mb-0\">Cr\u00e9ez des conversations individuelles et des mod\u00e8les intelligents gr\u00e2ce \u00e0 l&rsquo;AI.\u00a0<\/p><\/li><li><p class=\"mb-0\">Laissez l&rsquo;AI s\u00e9lectionner le meilleur canal pour envoyer votre message.\u00a0<\/p><\/li><li><p class=\"mb-0\">Le RCS personnalis\u00e9 par l&rsquo;AI \u00e9vite le d\u00e9sabonnement des clients.<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/hubspot\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >D\u00e9couvrir HubSpot<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"645\" height=\"582\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/HubSpot-RCS-SMS.png\" class=\"img-fluid\" alt=\"Image pour Faites en sorte que chaque conversation HubSpot compte\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/HubSpot-RCS-SMS.png 1290w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/HubSpot-RCS-SMS-300x271.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/HubSpot-RCS-SMS-1024x924.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/HubSpot-RCS-SMS-768x693.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"Salesforce\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">L&rsquo;AI dans Agentforce<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Messagerie SMS et MMS interactive aliment\u00e9e par l&rsquo;AI <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Configurez facilement des flux de travail de messagerie automatis\u00e9s bas\u00e9s sur les comportements et les \u00e9v\u00e9nements des clients, directement \u00e0 partir d&rsquo;Agentforce. Am\u00e9liorez instantan\u00e9ment l&rsquo;engagement client et r\u00e9duisez les t\u00e2ches manuelles gr\u00e2ce \u00e0 l&rsquo;AI : <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Mises \u00e0 jour de commande\u00a0\u00a0<\/p><\/li><li><p>Rappels de service\u00a0<\/p><\/li><li><p>Offres exclusives\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/salesforce\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Explorer Salesforce<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"564\" height=\"444\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/Salesforce-SMS.png\" class=\"img-fluid\" alt=\"Image pour Messagerie SMS et MMS interactive aliment\u00e9e par l&#039;AI\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/Salesforce-SMS.png 1128w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/Salesforce-SMS-300x236.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/Salesforce-SMS-1024x806.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/Salesforce-SMS-768x605.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"Microsoft\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">L&rsquo;AI dans Microsoft Dynamics<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Utilisez l&rsquo;AI pour cr\u00e9er des parcours SMS complexes en quelques minutes <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"\">Avec\u00a0Sinch Engage comme fournisseur de SMS dans Dynamics Customer Insights and Sales, vous pouvez facilement d\u00e9velopper le SMS \u00e0 travers vos parcours clients avec des segments et des cr\u00e9ateurs de parcours aliment\u00e9s par l&rsquo;AI. <\/p><p class=\"mb-0\">(bient\u00f4t disponible) Suggestions de r\u00e9ponses aliment\u00e9es par l&rsquo;AI dans la bo\u00eete de r\u00e9ception de conversation SMS pour Dynamics pour des r\u00e9ponses plus rapides et de meilleure qualit\u00e9.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/microsoft-dynamics-365\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >D\u00e9couvrir Microsoft Dynamics<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"512\" height=\"311\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-2.png\" class=\"img-fluid\" alt=\"Image pour Utilisez l&#039;AI pour cr\u00e9er des parcours SMS complexes en quelques minutes\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-2.png 1025w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-2-300x182.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integrations-Microsoft-Dynamics-Carousel-2-768x466.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"Workato\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">L&rsquo;AI dans Workato<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Envoyez du contenu g\u00e9n\u00e9r\u00e9 par l&rsquo;AI sur plus de 20 canaux, dans Workato<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Il n&rsquo;est pas n\u00e9cessaire d&rsquo;ajouter des outils suppl\u00e9mentaires. Dans les recettes Workato, vous pouvez connecter une AI (comme OpenAI, Gemini, ou l&rsquo;AI native de Workato) et Sinch Engage pour construire des flux de travail tels que\u00a0:<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p><b>Campagnes de r\u00e9-engagement <\/b><\/p><p class=\"mb-0\">R\u00e9digez un message personnalis\u00e9 bas\u00e9 sur l&rsquo;historique d&rsquo;achat d&rsquo;un client et envoyez-le automatiquement par SMS.\u00a0\u00a0<\/p><\/li><li><p><b>Confirmations et rappels <\/b><\/p><p class=\"mb-0\">G\u00e9n\u00e9rez un rappel de rendez-vous convivial \u00e0 partir des donn\u00e9es d&rsquo;\u00e9v\u00e9nement CRM et envoyez-le automatiquement avec le lien du calendrier.\u00a0\u00a0<\/p><\/li><li><p><b>Recommandations de produits <\/b><\/p><p class=\"mb-0\">Cr\u00e9ez des recommandations de produits sur mesure \u00e0 partir des donn\u00e9es de navigation d&rsquo;e-commerce et envoyez-les automatiquement par message avec des boutons interactifs.\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/workato\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Explorer Workato<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"642\" height=\"495\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Workato-SMS-auatomated-workflow.png\" class=\"img-fluid\" alt=\"Image pour Envoyez du contenu g\u00e9n\u00e9r\u00e9 par l&#039;AI sur plus de 20 canaux, dans Workato\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Workato-SMS-auatomated-workflow.png 1284w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Workato-SMS-auatomated-workflow-300x231.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Workato-SMS-auatomated-workflow-1024x790.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Workato-SMS-auatomated-workflow-768x592.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"Netsuite\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">L&rsquo;AI dans les flux de travail NetSuite<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Des SMS aliment\u00e9s par l&rsquo;AI pour les ventes, le support, le FSM et le commerce<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"\">Configurez des sc\u00e9narios SMS automatis\u00e9s en un temps record gr\u00e2ce \u00e0 l&rsquo;AI qui configure les \u00e9l\u00e9ments complexes pour vous. Utilisez \u00e9galement l&rsquo;AI pour r\u00e9sumer de longues conversations textuelles et g\u00e9n\u00e9rer des r\u00e9ponses. \u00a0<\/p><p class=\"\"><\/p><p class=\"mb-0\">Aidez vos \u00e9quipes \u00e0 se concentrer sur d&rsquo;autres t\u00e2ches \u00e0 forte valeur ajout\u00e9e en utilisant nos fonctionnalit\u00e9s d&rsquo;AI NetSuite pour automatiser :\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Rappels de rendez-vous et d\u00e9tails aux techniciens affect\u00e9s dans FSM\u00a0<\/p><\/li><li><p class=\"mb-0\">Confirmations de commande et notifications d&rsquo;exp\u00e9dition dans <b>SuiteCommerce\u00a0\u00a0<\/b><\/p><\/li><li><p class=\"mb-0\">Messages de suivi des prospects dans <b>NetSuite CRM<\/b><\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/netsuite\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >D\u00e9couvrir NetSuite<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"637\" height=\"440\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Blog-AI-Assisted-Creation-Screenshot.png\" class=\"img-fluid\" alt=\"Image pour Des SMS aliment\u00e9s par l&#039;AI pour les ventes, le support, le FSM et le commerce\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Blog-AI-Assisted-Creation-Screenshot.png 1275w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Blog-AI-Assisted-Creation-Screenshot-300x207.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Blog-AI-Assisted-Creation-Screenshot-1024x707.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-Blog-AI-Assisted-Creation-Screenshot-768x530.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"MCP\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">MCP Sinch Engage<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Connectez des mod\u00e8les d&rsquo;AI pour des exp\u00e9riences conversationnelles plus puissantes<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Reliez les API de Sinch Engage aux principales plateformes d&rsquo;AI (comme Claude), de sorte que vos \u00e9quipes puissent exploiter l&rsquo;AI pour envoyer des messages SMS, g\u00e9n\u00e9rer des rapports d\u00e9taill\u00e9s et g\u00e9rer les contacts, le tout par le biais d&rsquo;interactions en langage naturel. <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p><b>Int\u00e9gration fluide <\/b><\/p><p><p><\/p><\/p><p class=\"mb-0\">Connectez les fonctionnalit\u00e9s de messagerie de Sinch Engage directement aux assistants AI <\/p><\/li><li><p><b>Solution d&rsquo;entreprise <\/b><\/p><p class=\"mb-0\">Mise en \u0153uvre officielle avec gestion compl\u00e8te des erreurs et r\u00e9essais\u00a0<\/p><\/li><li><p><b>Support multir\u00e9gional <\/b><\/p><p class=\"mb-0\">Fonctionne dans toutes les zones g\u00e9ographiques o\u00f9 Sinch Engage est disponible\u00a0<\/p><\/li><li><p><b>D\u00e9ploiement flexible <\/b><\/p><p class=\"mb-0\">Disponible sous forme de paquetage npm pour une installation et une int\u00e9gration faciles\u00a0<\/p><\/li><li><p><b>Fiabilit\u00e9 et actualit\u00e9 <\/b><\/p><p class=\"mb-0\">Adapt\u00e9 aux d\u00e9veloppeurs : sous contr\u00f4le de version et activement maintenu\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/github.com\/messagemedia\/sinch-engage-mcp-server\"  class=\"btn btn-secondary btn-lg btn-animated\" >D\u00e9p\u00f4t Github<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/www.npmjs.com\/package\/@sinch-engage\/mcp-server\"  class=\"btn btn-outline-secondary btn-lg btn-animated\" >D\u00e9p\u00f4t NPM<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"641\" height=\"371\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/08\/Sinch-Engage-MCP.png\" class=\"img-fluid\" alt=\"Image pour Connectez des mod\u00e8les d&#039;AI pour des exp\u00e9riences conversationnelles plus puissantes\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/08\/Sinch-Engage-MCP.png 1282w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/08\/Sinch-Engage-MCP-300x174.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/08\/Sinch-Engage-MCP-1024x593.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/08\/Sinch-Engage-MCP-768x445.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">FAQ<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-7f187e286aca611581bb08d0172fbda1-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-7f187e286aca611581bb08d0172fbda1-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-1\">\r\n                                            Quels fournisseurs de grands mod\u00e8les de langage (LLM, de l&rsquo;anglais Large Language Models) Sinch Engage utilise-t-il\u00a0?                                           <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-7f187e286aca611581bb08d0172fbda1-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"\">L&rsquo;assistant AI de Sinch Engage est aliment\u00e9 par le dernier mod\u00e8le Azure OpenAI, qui est h\u00e9berg\u00e9 dans des centres de donn\u00e9es sp\u00e9cifiques \u00e0 chaque r\u00e9gion pour se conformer aux r\u00e9glementations locales. Par exemple, en Europe, il adh\u00e8re aux normes de conformit\u00e9 RGPD. Pour en savoir plus sur l&rsquo;AI responsable Azure OpenAI, cliquez <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/ai-foundry\/responsible-ai\/openai\/data-privacy?tabs=azure-portal\">ici<\/a>.<\/p><p class=\"\"><p><\/p><\/p><p class=\"mb-0\">Nos solutions int\u00e9gr\u00e9es s&rsquo;int\u00e8grent nativement aux solutions d&rsquo;AI de chaque application h\u00f4te. Nos partenariats strat\u00e9giques en tant que <a href=\"https:\/\/sinch.com\/fr\/actualites\/sinch-nomme-partenaire-technologique-de-lexperience-client-unifiee-adobe-digital-experience-de-lannee-2025\/\">partenaire Platine d&rsquo;Adobe<\/a> et nos connexions avec HubSpot AI, <a href=\"https:\/\/support.app.sinch.com\/hc\/en-us\/articles\/13053213473423-Sinch-SMS-for-Salesforce-Agentforce-Integration\">Salesforce Agentforce<\/a> et\u00a0<a href=\"https:\/\/support.app.sinch.com\/hc\/en-us\/articles\/12705313653903-SMS-for-Customer-Insights-Setting-up-a-Sinch-SMS-Provider\">Microsoft Dynamics Customer Insights<\/a> offrent des voies suppl\u00e9mentaires vers l&rsquo;\u00e9cosyst\u00e8me AI de l&rsquo;entreprise. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-7f187e286aca611581bb08d0172fbda1-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-7f187e286aca611581bb08d0172fbda1-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-2\">\r\n                                            Mes donn\u00e9es sont-elles s\u00e9curis\u00e9es avec l&rsquo;AI dans Sinch Engage ?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-7f187e286aca611581bb08d0172fbda1-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Oui. Toutes les fonctionnalit\u00e9s et tous les flux de travail de Sinch Engage pilot\u00e9s par l&rsquo;AI sont con\u00e7us pour prot\u00e9ger les donn\u00e9es sensibles et se conformer \u00e0 des r\u00e9glementations en constante \u00e9volution.\u00a0<\/p><p><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-7f187e286aca611581bb08d0172fbda1-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-7f187e286aca611581bb08d0172fbda1-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-3\">\r\n                                            Qu&rsquo;est-ce qu&rsquo;un protocole de contexte de mod\u00e8le\u00a0?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-7f187e286aca611581bb08d0172fbda1-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Un protocole de contexte de mod\u00e8le (MCP, de l&rsquo;anglais Model Context Protocol) permet aux \u00e9quipes de transformer la fa\u00e7on dont leurs applications communiquent avec les mod\u00e8les d&rsquo;AI en permettant aux grands mod\u00e8les de langage eux-m\u00eames de se connecter \u00e0 des donn\u00e9es, des outils et services externes.  <\/p><p> <\/p><p>Un MCP suit une architecture client-serveur, o\u00f9 une application h\u00f4te telle que l&rsquo;assistant AI de Claude, l&rsquo;\u00e9diteur de code Cursor ou l&rsquo;\u00e9diteur d&rsquo;agent de Google peut utiliser un ou plusieurs serveurs MCP. Chacun de ces serveurs MCP peut fournir des informations \u00e0 partir de sources de donn\u00e9es\/API et appeler des API pour agir. Le \u00ab\u00a0protocole MCP\u00a0\u00bb est simple et bas\u00e9 sur des normes ouvertes.  <\/p><p> <\/p><p class=\"mb-0\">Pour en savoir plus, cliquez <a href=\"https:\/\/modelcontextprotocol.io\/docs\/concepts\/architecture\">ici<\/a>.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-7f187e286aca611581bb08d0172fbda1-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-7f187e286aca611581bb08d0172fbda1-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-4\">\r\n                                            Que pouvez-vous faire avec le protocole de contexte de mod\u00e8le Sinch Engage\u00a0?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-7f187e286aca611581bb08d0172fbda1-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Le serveur MCP de Sinch Engage permet aux clients qui cr\u00e9ent des exp\u00e9riences agentiques d&rsquo;utiliser facilement les services de Sinch Engage pour la communication.  <\/p><p> <\/p><p class=\"mb-0\">Notre serveur MCP est distinct des capacit\u00e9s d&rsquo;AI dans d&rsquo;autres domaines de notre plateforme et de nos solutions, comme notre assistant AI et les flux de travail aliment\u00e9s par l&rsquo;AI dans HubSpot, Salesforce et d&rsquo;autres <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/\">int\u00e9grations<\/a>.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-7f187e286aca611581bb08d0172fbda1-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-7f187e286aca611581bb08d0172fbda1-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-5\">\r\n                                            Les fonctionnalit\u00e9s d&rsquo;AI de Sinch Engage sont-elles gratuites ou faut-il souscrire un abonnement payant ?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-7f187e286aca611581bb08d0172fbda1-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-7f187e286aca611581bb08d0172fbda1-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Tous les abonnements ont acc\u00e8s \u00e0 notre assistant AI pour la cr\u00e9ation de campagnes. L&rsquo;acc\u00e8s \u00e0 des fonctionnalit\u00e9s d&rsquo;AI sp\u00e9cifiques au sein des plateformes int\u00e9gr\u00e9es peut varier.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/fr\/engage\/fonctionnalites\/ia\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Quels fournisseurs de grands mod\u00e8les de langage (LLM, de l&#039;anglais Large Language Models) Sinch Engage utilise-t-il\u00a0?   \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;&quot;&gt;L&#039;assistant AI de Sinch Engage est aliment\u00e9 par le dernier mod\u00e8le Azure OpenAI, qui est h\u00e9berg\u00e9 dans des centres de donn\u00e9es sp\u00e9cifiques \u00e0 chaque r\u00e9gion pour se conformer aux r\u00e9glementations locales. Par exemple, en Europe, il adh\u00e8re aux normes de conformit\u00e9 RGPD. Pour en savoir plus sur l&#039;AI responsable Azure OpenAI, cliquez &lt;a href=&quot;https:\/\/learn.microsoft.com\/en-us\/azure\/ai-foundry\/responsible-ai\/openai\/data-privacy?tabs=azure-portal&quot;&gt;ici&lt;\/a&gt;.&lt;\/p&gt;&lt;p class=&quot;&quot;&gt;&lt;p&gt;&lt;\/p&gt;&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;Nos solutions int\u00e9gr\u00e9es s&#039;int\u00e8grent nativement aux solutions d&#039;AI de chaque application h\u00f4te. Nos partenariats strat\u00e9giques en tant que &lt;a href=&quot;https:\/\/sinch.com\/fr\/actualites\/sinch-nomme-partenaire-technologique-de-lexperience-client-unifiee-adobe-digital-experience-de-lannee-2025\/&quot;&gt;partenaire Platine d&#039;Adobe&lt;\/a&gt; et nos connexions avec HubSpot AI, &lt;a href=&quot;https:\/\/support.app.sinch.com\/hc\/en-us\/articles\/13053213473423-Sinch-SMS-for-Salesforce-Agentforce-Integration&quot;&gt;Salesforce Agentforce&lt;\/a&gt; et\u00a0&lt;a href=&quot;https:\/\/support.app.sinch.com\/hc\/en-us\/articles\/12705313653903-SMS-for-Customer-Insights-Setting-up-a-Sinch-SMS-Provider&quot;&gt;Microsoft Dynamics Customer Insights&lt;\/a&gt; offrent des voies suppl\u00e9mentaires vers l&#039;\u00e9cosyst\u00e8me AI de l&#039;entreprise. &lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Mes donn\u00e9es sont-elles s\u00e9curis\u00e9es avec l&#039;AI dans Sinch Engage ?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Oui. Toutes les fonctionnalit\u00e9s et tous les flux de travail de Sinch Engage pilot\u00e9s par l&#039;AI sont con\u00e7us pour prot\u00e9ger les donn\u00e9es sensibles et se conformer \u00e0 des r\u00e9glementations en constante \u00e9volution.\u00a0&lt;\/p&gt;&lt;p&gt;&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Qu&#039;est-ce qu&#039;un protocole de contexte de mod\u00e8le\u00a0?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Un protocole de contexte de mod\u00e8le (MCP, de l&#039;anglais Model Context Protocol) permet aux \u00e9quipes de transformer la fa\u00e7on dont leurs applications communiquent avec les mod\u00e8les d&#039;AI en permettant aux grands mod\u00e8les de langage eux-m\u00eames de se connecter \u00e0 des donn\u00e9es, des outils et services externes.  &lt;\/p&gt;&lt;p&gt; &lt;\/p&gt;&lt;p&gt;Un MCP suit une architecture client-serveur, o\u00f9 une application h\u00f4te telle que l&#039;assistant AI de Claude, l&#039;\u00e9diteur de code Cursor ou l&#039;\u00e9diteur d&#039;agent de Google peut utiliser un ou plusieurs serveurs MCP. Chacun de ces serveurs MCP peut fournir des informations \u00e0 partir de sources de donn\u00e9es\/API et appeler des API pour agir. Le \u00ab\u00a0protocole MCP\u00a0\u00bb est simple et bas\u00e9 sur des normes ouvertes.  &lt;\/p&gt;&lt;p&gt; &lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;Pour en savoir plus, cliquez &lt;a href=&quot;https:\/\/modelcontextprotocol.io\/docs\/concepts\/architecture&quot;&gt;ici&lt;\/a&gt;.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Que pouvez-vous faire avec le protocole de contexte de mod\u00e8le Sinch Engage\u00a0? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Le serveur MCP de Sinch Engage permet aux clients qui cr\u00e9ent des exp\u00e9riences agentiques d&#039;utiliser facilement les services de Sinch Engage pour la communication.  &lt;\/p&gt;&lt;p&gt; &lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;Notre serveur MCP est distinct des capacit\u00e9s d&#039;AI dans d&#039;autres domaines de notre plateforme et de nos solutions, comme notre assistant AI et les flux de travail aliment\u00e9s par l&#039;AI dans HubSpot, Salesforce et d&#039;autres &lt;a href=&quot;https:\/\/sinch.com\/fr\/engage\/integrations\/&quot;&gt;int\u00e9grations&lt;\/a&gt;.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Les fonctionnalit\u00e9s d&#039;AI de Sinch Engage sont-elles gratuites ou faut-il souscrire un abonnement payant ? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Tous les abonnements ont acc\u00e8s \u00e0 notre assistant AI pour la cr\u00e9ation de campagnes. L&#039;acc\u00e8s \u00e0 des fonctionnalit\u00e9s d&#039;AI sp\u00e9cifiques au sein des plateformes int\u00e9gr\u00e9es peut varier.\u00a0&lt;\/p&gt;\"}}]}<\/script>                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n    <section data-content-type=\"component\" class=\"section-py section-signup bg-body\" data-theme=\"light\">\r\n        <div class=\"container-fluid\">\r\n            <div class=\"section-signup-wide bg-light section-py glow rounded-xl mx-auto position-relative overflow-hidden\" data-theme=\"dark\">\r\n                <div class=\"container\">\r\n                    <div class=\"row align-items-center\">\r\n                        <div class=\"col-12 col-lg-7\">\r\n                            <div class=\"d-flex flex-column px-md-3 px-lg-0\">\r\n                                <svg class=\"mb-4 text-accent\" width=\"64\" height=\"64\" data-url=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/logo-engage-icon.svg\" aria-hidden=\"true\"><\/svg>\r\n\r\n                                                                    <h2 class=\"text-accent mb-4 h1\">Pr\u00eat \u00e0 int\u00e9grer l&rsquo;AI dans votre strat\u00e9gie d&rsquo;engagement client ?<\/h2>\r\n                                \r\n                                <div class=\"fs-5 mb-0 text-body-color\">Commencez votre essai gratuit de 14\u00a0jours, aucune carte de cr\u00e9dit n&rsquo;est requise. 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