{"id":165819,"date":"2025-09-26T16:35:59","date_gmt":"2025-09-26T16:35:59","guid":{"rendered":"https:\/\/sinch.com\/?post_type=engage_capabilities&#038;p=165819"},"modified":"2026-06-30T14:51:21","modified_gmt":"2026-06-30T14:51:21","slug":"reponse-automatique-sms","status":"publish","type":"engage_features","link":"https:\/\/sinch.com\/fr\/engage\/fonctionnalites\/reponse-automatique-sms\/","title":{"rendered":"R\u00e9ponse automatique par SMS"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">R\u00e9ponse automatis\u00e9e par SMS<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Continuez le chat avec les r\u00e9ponses automatiques par SMS                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">R\u00e9pondez automatiquement aux questions les plus courantes, confirmez les rendez-vous ou accusez r\u00e9ception des messages entrants, m\u00eame lorsque votre \u00e9quipe n&rsquo;est pas disponible. <\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/app.sinch.com\/register\"  class=\"btn btn-secondary btn-lg btn-animated\" >Commencer maintenant<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"648\" height=\"468\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-1.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Continuez le chat avec les r\u00e9ponses automatiques par SMS\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-1-300x217.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-1-1024x740.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Messaging-Engage-Automation-01-1-1-768x555.png 768w\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-ac38aa7a4a524b464a9d9f390322e3a9\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">R\u00e9pondez plus rapidement<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ne faites jamais attendre vos clients pour une r\u00e9ponse<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Les clients obtiennent une r\u00e9ponse instantan\u00e9ment, quel que soit le moment o\u00f9 ils vous contactent. Restez r\u00e9actif 24\u00a0heures sur 24 sans mobiliser votre \u00e9quipe. <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">R\u00e9pondez automatiquement aux questions les plus courantes pour acc\u00e9l\u00e9rer la r\u00e9solution<\/p><\/li><li><p class=\"mb-0\">Envoyez une r\u00e9ponse imm\u00e9diate lorsqu&rsquo;un client envoie un SMS en dehors des heures de bureau<\/p><\/li><li><p class=\"mb-0\">Accusez r\u00e9ception des messages entrants et d\u00e9finissez les attentes en mati\u00e8re de suivi<\/p><\/li><li><p class=\"mb-0\">Faites avancer les conversations jusqu&rsquo;\u00e0 ce qu&rsquo;une personne intervienne<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"434\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Inbound-Two-Way-MMS-API-Photo-02-1.png\" class=\"img-fluid\" alt=\"Image pour Ne faites jamais attendre vos clients pour une r\u00e9ponse\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Inbound-Two-Way-MMS-API-Photo-02-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Inbound-Two-Way-MMS-API-Photo-02-1-300x201.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Inbound-Two-Way-MMS-API-Photo-02-1-1024x686.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Inbound-Two-Way-MMS-API-Photo-02-1-768x514.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-0320a45191660b5b7ac23e3ca1dabd87\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Automatisez facilement<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">D\u00e9clenchez le bon message au bon moment <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Automatisez tout, des premiers contacts aux suivis. Atteignez plus de clients, entretenez plus de prospects et g\u00e9n\u00e9rez plus de conversions automatiquement. <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>D\u00e9clenchez des rappels, des confirmations ou des messages de remerciement en fonction de mots-cl\u00e9s.  <\/p><\/li><li><p class=\"mb-0\">Envoyez des messages de bienvenue aux nouveaux abonn\u00e9s ou clients.  <\/p><\/li><li><p class=\"mb-0\">Cr\u00e9ez des messages promotionnels automatis\u00e9s et des campagnes de drip marketing qui maintiennent l&rsquo;engagement des clients<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"485\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Upsell-Hospitality-1-1.png\" class=\"img-fluid\" alt=\"Image pour D\u00e9clenchez le bon message au bon moment\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Upsell-Hospitality-1-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Upsell-Hospitality-1-1-300x225.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Upsell-Hospitality-1-1-1024x766.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/10\/SI-App-Engage-SMS-Upsell-Hospitality-1-1-768x575.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-fd48e759f30b90924d8f4e01371e6196\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Am\u00e9liorez l&rsquo;efficacit\u00e9 de l&rsquo;\u00e9quipe<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">G\u00e9rez plus de conversations avec les clients\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Lib\u00e9rez votre \u00e9quipe des t\u00e2ches r\u00e9p\u00e9titives, afin qu&rsquo;elle puisse se concentrer sur les conversations qui ont besoin d&rsquo;une touche humaine. D\u00e9veloppez la communication sans ajouter de ressources suppl\u00e9mentaires.  <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>\u00c9tablissez des r\u00e8gles pour router automatiquement les demandes apr\u00e8s la premi\u00e8re r\u00e9ponse<\/p><\/li><li><p class=\"mb-0\">R\u00e9duisez le temps consacr\u00e9 aux r\u00e9ponses courantes<\/p><\/li><li><p class=\"mb-0\">Laissez les Q&amp;R de routine fonctionner en pilote automatique pour que votre \u00e9quipe puisse prioriser les conversations \u00e0 forte valeur ajout\u00e9e<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"485\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1.png\" class=\"img-fluid\" alt=\"Image pour G\u00e9rez plus de conversations avec les clients\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1-300x225.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1-1024x766.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Messaging-Engage-SMS-Marketing-1-768x575.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-2321f5e5937880aefd788162510531dc\" class=\"section section-altblo section-py bg-sand-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Cas d&rsquo;utilisation des r\u00e9ponses automatiques par SMS<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Fa\u00e7ons d&rsquo;utiliser les r\u00e9ponses automatiques par SMS dans votre entreprise<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Souhaitez la bienvenue aux nouveaux abonn\u00e9s                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez un message de remerciement instantan\u00e9 ou une offre sp\u00e9ciale lorsque quelqu&rsquo;un s&rsquo;inscrit \u00e0 votre liste de SMS. Commencez \u00e0 fid\u00e9liser vos clients d\u00e8s le premier message.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/calendar.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Confirmez automatiquement les rendez-vous                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    R\u00e9pondez avec une confirmation, des d\u00e9tails sur la localisation ou des options de reprogrammation d\u00e8s qu&rsquo;un client prend un rendez-vous.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shopping-cart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                R\u00e9cup\u00e9rez les paniers abandonn\u00e9s                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez un rappel avec un lien direct vers le panier si un client quitte le site sans avoir termin\u00e9 son achat.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-badge-exclamation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Capturez des prospects 24\u00a0h\/24, 7\u00a0j\/7, toute l&rsquo;ann\u00e9e                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Lorsque les clients envoient des SMS en dehors des heures de bureau, envoyez une r\u00e9ponse automatique pour accuser r\u00e9ception de leur message et leur indiquer quand ils recevront une r\u00e9ponse.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bell-clock.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Envoyez des rappels de paiement                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    D\u00e9clenchez un rappel de paiement poli si une facture arrive \u00e0 \u00e9ch\u00e9ance ou est en retard, ce qui permet aux clients de passer plus facilement \u00e0 l&rsquo;action.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/megaphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Lancez des campagnes de drip marketing                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Entretenez vos prospects au fil du temps gr\u00e2ce \u00e0 une s\u00e9rie programm\u00e9e de messages automatis\u00e9s qui les informent, \u00e9tablissent la confiance et favorisent les conversions.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-exclamation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Partagez des mises \u00e0 jour importantes                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Diffusez rapidement les changements d&rsquo;horaires, les fermetures pour cause de m\u00e9t\u00e9o ou les alertes de service, suivis d&rsquo;une r\u00e9ponse automatique avec plus d&rsquo;informations si les clients r\u00e9pondent.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Recueillez des commentaires apr\u00e8s le service                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Apr\u00e8s une visite de contr\u00f4le ou un achat, envoyez un message automatique demandant un commentaire ou une \u00e9valuation pour obtenir des informations strat\u00e9giques en temps r\u00e9el.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-02e231a38e1d598391e5d5aac87e584c\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-primary  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-02e231a38e1d598391e5d5aac87e584c-0\">\r\n                                                                    \u00ab\u00a0Avant, nous utilisions les SMS pour des rappels ponctuels. Maintenant, avec Sinch Engage dans HubSpot, nous pouvons automatiser des sc\u00e9narios complexes pour des publics sp\u00e9cifiques, personnaliser les messages tr\u00e8s rapidement et voir r\u00e9ellement ce qui a \u00e9t\u00e9 envoy\u00e9 \u00e0 chaque client.\u00a0\u00bb                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-02e231a38e1d598391e5d5aac87e584c-0\">\r\n                                                                            Camilla Longva                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Prospect CRM, Birger N Haug<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                                                                            <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/engage\/customer-stories\/birger-n-haug\/\" target=\"_blank\" class=\"btn-arrow fs-sm \" >Lire l&rsquo;\u00e9tude de cas<\/a>\r\n                                                        <\/div>\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\" id=\"block-ff8fa7c3907c9ca01de7732e06ffbb3c\" class=\"section section-altblo section-py bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Int\u00e9grez \u00e0 votre stack<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Int\u00e9grez la messagerie dans vos outils et sc\u00e9narios existants<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Connectez la messagerie \u00e0 votre stack en toute transparence en quelques clics seulement. Aucune d\u00e9veloppeuse n&rsquo;est requise.\u00a0<br><\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\"><b>Syst\u00e8mes ERP et CRM :<\/b> Int\u00e9grez Salesforce, HubSpot et NetSuite pour synchroniser les contacts, d\u00e9clencher des messages \u00e0 partir des \u00e9tapes de transaction et enregistrer toutes les conversations.   <\/p><\/li><li><p class=\"mb-0\"><b>Plateformes d&rsquo;e-commerce :<\/b> Connectez-vous \u00e0 Shopify et BigCommerce pour envoyer des confirmations de commande et des mises \u00e0 jour d&rsquo;exp\u00e9dition directement aux clients.  <\/p><\/li><li><p class=\"mb-0\"><b>Outils d&rsquo;automatisation\u00a0: <\/b>Connectez-vous \u00e0 Workato ou Zapier pour synchroniser la messagerie SMS avec plus de 5\u00a0000\u00a0applications de votre stack.\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >D\u00e9couvrir nos int\u00e9grations<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"600\" height=\"436\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations.png\" class=\"img-fluid\" alt=\"Image pour Int\u00e9grez la messagerie dans vos outils et sc\u00e9narios existants\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations.png 1200w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations-300x218.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations-1024x745.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/Engage-Integrations-768x559.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-3346b57d7781c33acb93803f3413829b\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Pourquoi choisir Sinch\u00a0Engage pour vos messages<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Depuis plus de 20\u00a0ans, nous aidons les entreprises de toutes tailles \u00e0 mieux communiquer avec leurs clients. Les plus grandes marques de fitness, de beaut\u00e9, d\u2019\u00e9ducation, de commerce de d\u00e9tail et de nombreux autres secteurs nous font confiance pour\u00a0:<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Configuration facile, avec <a href=\"https:\/\/sinch.com\/fr\/engage\/methodes-d-envoi\/\">plusieurs modes d\u2019envoi<\/a><\/p><\/li><li><p class=\"mb-0\">L\u2019enregistrement d\u2019un num\u00e9ro de t\u00e9l\u00e9phone le plus rapide<\/p><\/li><li><p class=\"mb-0\">R\u00e9seau mondial de niveau 1 pour une haute d\u00e9livrabilit\u00e9<\/p><\/li><li><p class=\"mb-0\">Conformit\u00e9 &amp; s\u00e9curit\u00e9 des donn\u00e9es de niveau entreprise<\/p><\/li><li><p class=\"mb-0\"><a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/\">Int\u00e9grations directes<\/a> avec les meilleurs CRM &amp; outils d&rsquo;entreprise\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"425\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Conversation-API-Global-Scale.png\" class=\"img-fluid\" alt=\"Image pour Pourquoi choisir Sinch\u00a0Engage pour vos messages\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Conversation-API-Global-Scale.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Conversation-API-Global-Scale-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Conversation-API-Global-Scale-1024x672.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/11\/SI-Conversation-API-Global-Scale-768x504.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                24\/7                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Chat en direct et support par email                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                + de 160\u00a0millions                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    de num\u00e9ros de t\u00e9l\u00e9phone actifs                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                600+                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Plus de 40\u00a0centres de donn\u00e9es dans le monde                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                +650\u00a0M                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    de messages envoy\u00e9s par mois                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-fa8299443c2499054534be3e3deaa69f\" class=\"section section-altblo section-py bg-primary-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Une plateforme de messagerie SMS compl\u00e8te.<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Fonctionnalit\u00e9s de r\u00e9ponse automatique par SMS et plus encore<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shield-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Chats s\u00e9curis\u00e9s                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Communiquez directement avec les clients dans un environnement s\u00fbr et chiffr\u00e9 gr\u00e2ce \u00e0 des chats bidirectionnels s\u00e9curis\u00e9s.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/grid-layout.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Mod\u00e8les efficaces                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Cr\u00e9ez des mod\u00e8les r\u00e9utilisables ou utilisez des mod\u00e8les pr\u00e9existants pour une messagerie coh\u00e9rente qui acc\u00e9l\u00e8re votre travail.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bar-line-chart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Suivi des performances                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Suivez les taux d&rsquo;ouverture, les conversions et les statistiques d&rsquo;engagement \u00e0 partir d&rsquo;un tableau de bord unique.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Plus de 85\u00a0int\u00e9grations                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Synchronisez la messagerie sur l&rsquo;ensemble de votre pile technologique, avec des int\u00e9grations natives dans votre CRP ou ERP.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/email-clock.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                R\u00e9ponses automatis\u00e9es                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Attribuez automatiquement les messages entrants au bon collaborateur.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/box.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Bo\u00eete de r\u00e9ception avanc\u00e9e pour l&rsquo;\u00e9quipe                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Envoyez des messages en tant qu&rsquo;\u00e9quipe \u00e0 partir d&rsquo;une bo\u00eete de r\u00e9ception partag\u00e9e, afin de r\u00e9duire les frictions et d&rsquo;\u00eatre plus productif.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bell-clock.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Alertes automatis\u00e9es                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Les contacts re\u00e7oivent toujours des alertes importantes, comme des mises \u00e0 jour sur les livraisons et des rappels de paiement.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-shield.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Envoi s\u00e9curis\u00e9                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    \u00c9vitez les filtres anti-spam gr\u00e2ce \u00e0 la fiabilit\u00e9 de livraison de 99,9\u00a0%, \u00e0 la facilit\u00e9 d&rsquo;opt-out et \u00e0 la conformit\u00e9 int\u00e9gr\u00e9e.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FAQ<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Questions sur les r\u00e9ponses automatiques par SMS <\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-d6f557195b3f88c3b2e81db350729706-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-d6f557195b3f88c3b2e81db350729706-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-1\">\r\n                                            Qu&rsquo;est-ce qu&rsquo;un r\u00e9pondeur automatique par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-d6f557195b3f88c3b2e81db350729706-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Un r\u00e9pondeur automatique par SMS <a href=\"https:\/\/sinch.com\/fr\/engage\/cas-utilisation\/service-de-sms-automatises\/\">envoie automatiquement une r\u00e9ponse pr\u00e9-r\u00e9dig\u00e9e<\/a> lorsqu&rsquo;un client envoie un mot-cl\u00e9 sp\u00e9cifique, remplit un formulaire ou vous envoie un message en dehors des heures de bureau. Il aide les entreprises \u00e0 rester responsives et \u00e0 poursuivre les conversations sans effort manuel.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-d6f557195b3f88c3b2e81db350729706-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-d6f557195b3f88c3b2e81db350729706-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-2\">\r\n                                            Comment fonctionnent les r\u00e9ponses automatiques par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-d6f557195b3f88c3b2e81db350729706-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Les r\u00e9ponses automatiques sont mises en place au sein d&rsquo;une <a href=\"https:\/\/sinch.com\/fr\/engage\/cas-utilisation\/plateforme-messagerie\/\">plateforme de messagerie<\/a> telle que Sinch Engage. Vous d\u00e9finissez un d\u00e9clencheur, par exemple un nouvel abonn\u00e9 ou un client qui envoie \u00ab\u00a0INFO\u00a0\u00bb par SMS, et le syst\u00e8me envoie une r\u00e9ponse personnalis\u00e9e mais pr\u00e9-r\u00e9dig\u00e9e dans les secondes qui suivent.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-d6f557195b3f88c3b2e81db350729706-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-d6f557195b3f88c3b2e81db350729706-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-3\">\r\n                                            Pourquoi les entreprises devraient-elles utiliser les r\u00e9ponses automatiques par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-d6f557195b3f88c3b2e81db350729706-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Les r\u00e9ponses automatiques par SMS permettent de gagner du temps, d&rsquo;am\u00e9liorer la satisfaction des clients et de faciliter la capture de prospects, la confirmation de rendez-vous ou l&rsquo;entretien de relations. Elles garantissent que les clients re\u00e7oivent toujours une r\u00e9ponse rapide, m\u00eame lorsque votre \u00e9quipe n&rsquo;est pas en ligne.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-d6f557195b3f88c3b2e81db350729706-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-d6f557195b3f88c3b2e81db350729706-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-4\">\r\n                                            Puis-je personnaliser les r\u00e9ponses automatiques par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-d6f557195b3f88c3b2e81db350729706-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Oui, la plupart des plateformes vous permettent de personnaliser enti\u00e8rement vos messages avec des champs dynamiques tels que les noms des clients, les num\u00e9ros de commande ou les d\u00e9tails des rendez-vous pour que les r\u00e9ponses restent personnelles et pertinentes.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-d6f557195b3f88c3b2e81db350729706-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-d6f557195b3f88c3b2e81db350729706-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-5\">\r\n                                            Quels sont des exemples de r\u00e9pondeurs automatiques par SMS\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-d6f557195b3f88c3b2e81db350729706-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Les exemples courants incluent les messages de bienvenue pour les nouveaux abonn\u00e9s, les confirmations de rendez-vous, les rappels de panier abandonn\u00e9, les r\u00e9ponses en dehors des heures de bureau et les <a href=\"https:\/\/sinch.com\/fr\/engage\/cas-utilisation\/service-rappel-sms\/\">rappels de paiement<\/a>.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-d6f557195b3f88c3b2e81db350729706-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-d6f557195b3f88c3b2e81db350729706-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-6\">\r\n                                            Les r\u00e9ponses automatiques par SMS sont-elles s\u00fbres\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-d6f557195b3f88c3b2e81db350729706-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Les principaux fournisseurs utilisent une messagerie chiffr\u00e9e et des processus conformes \u00e0 la protection de la vie priv\u00e9e pour prot\u00e9ger les donn\u00e9es client. Sinch Engage, par exemple, suit les best practices en mati\u00e8re de s\u00e9curit\u00e9, de conformit\u00e9 de l&rsquo;opt-in et de protection des donn\u00e9es.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-d6f557195b3f88c3b2e81db350729706-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-d6f557195b3f88c3b2e81db350729706-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-7\">\r\n                                            Les r\u00e9ponses automatiques par SMS peuvent-elles faire partie d&rsquo;une campagne plus large\u00a0?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-d6f557195b3f88c3b2e81db350729706-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-d6f557195b3f88c3b2e81db350729706-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Absolument. De nombreuses entreprises utilisent les r\u00e9pondeurs automatiques comme premi\u00e8re \u00e9tape de <a href=\"https:\/\/sinch.com\/fr\/engage\/sms\/\">campagnes SMS<\/a> multi-contacts, en combinant des r\u00e9ponses instantan\u00e9es avec des s\u00e9quences au goutte-\u00e0-goutte, des suivis et des flux de travail de conversion.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/fr\/engage\/fonctionnalites\/reponse-automatique-sms\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu&#039;est-ce qu&#039;un r\u00e9pondeur automatique par SMS\u00a0?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Un r\u00e9pondeur automatique par SMS &lt;a href=&quot;https:\/\/sinch.com\/fr\/engage\/cas-utilisation\/service-de-sms-automatises\/&quot;&gt;envoie automatiquement une r\u00e9ponse pr\u00e9-r\u00e9dig\u00e9e&lt;\/a&gt; lorsqu&#039;un client envoie un mot-cl\u00e9 sp\u00e9cifique, remplit un formulaire ou vous envoie un message en dehors des heures de bureau. 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