{"id":200398,"date":"2026-08-06T15:33:41","date_gmt":"2026-08-06T15:33:41","guid":{"rendered":"https:\/\/sinch.com\/engage\/customer-stories\/camp-quality-2\/"},"modified":"2026-08-06T15:33:41","modified_gmt":"2026-08-06T15:33:41","slug":"camp-quality","status":"publish","type":"engage_cust_stories","link":"https:\/\/sinch.com\/fr\/engage\/temoignages-de-clients\/camp-quality\/","title":{"rendered":"Comment Camp Quality a utilis\u00e9 les SMS pour am\u00e9liorer la participation et r\u00e9duire le temps d’administration"},"content":{"rendered":"\n

Pour Camp Quality, une meilleure communication autour des \u00e9v\u00e9nements n’a jamais \u00e9t\u00e9 juste une am\u00e9lioration administrative. C’\u00e9tait un moyen d’aider davantage d’enfants et de familles \u00e0 participer aux programmes con\u00e7us pour leur apporter un support.<\/p>\n\n\n\n

Camp Quality est une association \u00e0 but non lucratif qui apporte un support aux enfants de 0 \u00e0 13 ans touch\u00e9s par le cancer, ainsi qu’\u00e0 leurs familles. Alors que l’organisation coordonnait les \u00e9v\u00e9nements et les communications via Salesforce, l’\u00e9quipe a vu une opportunit\u00e9 \u00e9vidente d’am\u00e9liorer la fa\u00e7on dont les invitations et les rappels \u00e9taient envoy\u00e9s. Le processus existant consistait \u00e0 exporter manuellement les donn\u00e9es vers des fournisseurs de SMS externes, ce qui cr\u00e9ait un travail suppl\u00e9mentaire inutile pour le personnel.<\/p>\n\n\n\n

Pour r\u00e9soudre ce probl\u00e8me, Camp Quality a adopt\u00e9\u00a0Sinch Engage (anciennement MessageMedia) int\u00e9gr\u00e9 \u00e0 Salesforce<\/strong>. L’attrait \u00e9tait pratique : l’int\u00e9gration s’adaptait au syst\u00e8me que l’\u00e9quipe utilisait d\u00e9j\u00e0, offrait les fonctionnalit\u00e9s dont elle avait besoin et permettait de g\u00e9rer la messagerie sans quitter Salesforce. La r\u00e9duction pour les associations \u00e0 but non lucratif et le support local ont \u00e9galement contribu\u00e9 \u00e0 en faire la solution id\u00e9ale.<\/p>\n\n\n\n

Une communication \u00e9v\u00e9nementielle plus simple, une meilleure participation<\/h2>\n\n\n\n

Sinch Engage a \u00e9t\u00e9 utilis\u00e9 pour les invitations et les rappels li\u00e9s aux \u00e9v\u00e9nements de Camp Quality, aidant ainsi les participants \u00e0 rester inform\u00e9s et augmentant leurs chances d’y assister. Camp Quality affirme que cette approche a permis d’augmenter les taux de participation \u00e0 ses \u00e9v\u00e9nements, tout en facilitant la pr\u00e9vision pr\u00e9cise du nombre de prestataires et la gestion plus efficace des listes d’attente.<\/p>\n\n\n\n

Apr\u00e8s avoir constat\u00e9 des r\u00e9sultats positifs avec la messagerie des participants, l’organisation a \u00e9galement mis en place un syst\u00e8me automatis\u00e9 de rappel par SMS pour les b\u00e9n\u00e9voles, dans le but d’am\u00e9liorer leur participation de la m\u00eame mani\u00e8re.<\/p>\n\n\n\n

Pour Camp Quality, la valeur de\u00a0Sinch Engage\u00a0r\u00e9side dans le fait de rendre la communication \u00e9v\u00e9nementielle plus facile \u00e0 g\u00e9rer au sein des outils sur lesquels l’\u00e9quipe s’appuie d\u00e9j\u00e0. En int\u00e9grant les SMS directement dans Salesforce, l’organisation a am\u00e9lior\u00e9 la participation, r\u00e9duit le travail manuel et cr\u00e9\u00e9 un moyen plus efficace de coordonner les personnes qui rendent ses programmes possibles.<\/p>\n","protected":false},"author":75,"featured_media":181727,"template":"","meta":{"_acf_changed":true},"customer_stories_industry":[],"customer_stories_products":[],"class_list":["post-200398","engage_cust_stories","type-engage_cust_stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nComment Camp Quality a utilis\u00e9 les SMS pour am\u00e9liorer la participation et r\u00e9duire le temps d'administration<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/fr\/engage\/temoignages-de-clients\/camp-quality\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment Camp Quality a utilis\u00e9 les SMS pour am\u00e9liorer la participation et r\u00e9duire le temps d'administration\" \/>\n<meta property=\"og:description\" content=\"Pour Camp Quality, une meilleure communication autour des \u00e9v\u00e9nements n’a jamais \u00e9t\u00e9 juste une am\u00e9lioration administrative. 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