{"id":199834,"date":"2026-07-31T15:44:43","date_gmt":"2026-07-31T15:44:43","guid":{"rendered":"https:\/\/sinch.com\/engage\/customer-stories\/apc-2\/"},"modified":"2026-07-31T15:44:43","modified_gmt":"2026-07-31T15:44:43","slug":"apc","status":"publish","type":"engage_cust_stories","link":"https:\/\/sinch.com\/fr\/engage\/temoignages-de-clients\/apc\/","title":{"rendered":"Comment Appliance Parts Company a rationalis\u00e9 les notifications de commande dans 16 points de vente"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Pour Appliance Parts Company (APC), tenir les clients inform\u00e9s dans 16 points de vente r\u00e9partis dans cinq \u00c9tats constituait un d\u00e9fi grandissant. Avec plus de 400 000 produits, le suivi et la communication efficace de l&rsquo;\u00e9tat des commandes devenaient de plus en plus complexes.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Nous avions besoin d&rsquo;un moyen d&rsquo;informer nos clients de l&rsquo;arriv\u00e9e de leurs commandes et de leur disponibilit\u00e9 pour le retrait \u00bb, a d\u00e9clar\u00e9 Jim Swane, cadre sup\u00e9rieur chez APC. Avec des clients passant commande en ligne, par t\u00e9l\u00e9phone et en magasin, le processus de notification manuel n&rsquo;\u00e9tait tout simplement plus suffisant.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le personnel d&rsquo;APC devait v\u00e9rifier plusieurs syst\u00e8mes, g\u00e9n\u00e9rer des rapports et s&rsquo;appuyer sur des notes manuscrites avant d&rsquo;appeler les clients un par un. Ce processus a engendr\u00e9 plusieurs points de friction :\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une perte de temps pour le personnel \u00e0 cause de t\u00e2ches manuelles et r\u00e9p\u00e9titives\u00a0<\/li>\n\n\n\n<li>Des retards dans la notification aux clients de l&rsquo;arriv\u00e9e de leurs commandes\u00a0<\/li>\n\n\n\n<li>Une frustration des clients en raison du manque de clart\u00e9 sur les horaires de retrait\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Si un client n&rsquo;\u00e9tait pas disponible ou si nos employ\u00e9s \u00e9taient occup\u00e9s, nous devions recommencer tout le processus \u00bb, a d\u00e9clar\u00e9 Jim. \u00ab Ce n&rsquo;\u00e9tait ni efficace, ni \u00e9volutif, ni particuli\u00e8rement agr\u00e9able pour notre \u00e9quipe. \u00bb\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Automatiser les notifications SMS avec Sinch Engage\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">APC s&rsquo;est associ\u00e9 \u00e0 Sinch Engage pour rationaliser le processus en int\u00e9grant <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/netsuite\/\">des notifications SMS automatis\u00e9es dans NetSuite<\/a>. D\u00e9sormais, d\u00e8s qu&rsquo;une commande est pr\u00eate \u00e0 \u00eatre retir\u00e9e, le client re\u00e7oit un SMS.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Les messages sont courts et simples, ce qui est parfait pour les SMS \u00bb, a d\u00e9clar\u00e9 Jim. \u00ab Une fois que notre \u00e9quipe a vu \u00e0 quel point cela facilitait son travail, elle s&rsquo;est pleinement investie pour tenir \u00e0 jour et avec pr\u00e9cision les dossiers des clients dans NetSuite. \u00bb\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Une meilleure communication, une plus grande satisfaction\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depuis la mise en place de la solution SMS de Sinch, APC a constat\u00e9 des am\u00e9liorations majeures :\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fini les allers-retours t\u00e9l\u00e9phoniques\u00a0<\/li>\n\n\n\n<li>Moins d&rsquo;erreurs et une communication plus claire\u00a0<\/li>\n\n\n\n<li>Moins de temps consacr\u00e9 aux notifications et davantage au service client\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Cela a fait une r\u00e9elle diff\u00e9rence dans la mani\u00e8re dont nous servons les clients et dans la satisfaction de nos employ\u00e9s \u00bb, a d\u00e9clar\u00e9 Jim. \u00ab Ce syst\u00e8me a am\u00e9lior\u00e9 notre efficacit\u00e9 et renforc\u00e9 les relations avec les clients. Tout le monde y gagne. \u00bb\u00a0<\/p>\n","protected":false},"author":70,"featured_media":154494,"template":"","meta":{"_acf_changed":false},"customer_stories_industry":[599],"customer_stories_products":[647],"class_list":["post-199834","engage_cust_stories","type-engage_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-vente-au-detail","customer_stories_products-engage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment Appliance Parts Company a automatis\u00e9 les mises \u00e0 jour de commandes dans NetSuite | Sinch Engage<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment un grossiste de premier plan en pi\u00e8ces d\u00e9tach\u00e9es pour appareils \u00e9lectrom\u00e9nagers utilise les SMS NetSuite optimis\u00e9s par Sinch Engage pour g\u00e9rer les communications pour plus de 400 000 produits r\u00e9partis dans 16 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