{"id":170001,"date":"2025-10-17T20:27:09","date_gmt":"2025-10-17T20:27:09","guid":{"rendered":"https:\/\/sinch.com\/?post_type=engage_cust_stories&p=170001"},"modified":"2025-10-17T20:27:11","modified_gmt":"2025-10-17T20:27:11","slug":"actabl","status":"publish","type":"engage_cust_stories","link":"https:\/\/sinch.com\/fr\/engage\/customer-stories\/actabl\/","title":{"rendered":"Alice (d\u00e9sormais Actabl) renforce ses relations avec ses clients gr\u00e2ce aux SMS"},"content":{"rendered":"\n

Alice (aujourd’hui Actabl) s’engage \u00e0 cr\u00e9er des exp\u00e9riences clients exceptionnelles. Mais avec l’augmentation du nombre de clients et des demandes, maintenir une communication claire, opportune et efficace est devenu un d\u00e9fi. Les m\u00e9thodes traditionnelles comme les emails passaient souvent inaper\u00e7ues, ce qui rendait difficile de communiquer aux clients des mises \u00e0 jour importantes en temps r\u00e9el.<\/p>\n\n

Renforcer la communication par SMS<\/h2>\n\n

Pour am\u00e9liorer l’exp\u00e9rience client, Alice (aujourd’hui Actabl) s’est tourn\u00e9e vers Sinch Engage. En envoyant des notifications par SMS directement aux clients, l’\u00e9quipe a cr\u00e9\u00e9 un canal de communication plus rapide et plus fiable. Les mises \u00e0 jour qui se perdaient autrefois dans des bo\u00eetes de r\u00e9ception surcharg\u00e9es arrivent d\u00e9sormais instantan\u00e9ment sur les appareils que les clients utilisent le plus.<\/p>\n\n

Ce changement n’a pas seulement permis d’am\u00e9liorer la rapidit\u00e9, mais aussi la confiance. Les clients ont appr\u00e9ci\u00e9 les mises \u00e0 jour en temps voulu, tandis que l’\u00e9quipe a gagn\u00e9 un temps pr\u00e9cieux en r\u00e9duisant les suivis manuels.<\/p>\n\n

Un partenariat pour une r\u00e9ussite \u00e0 long terme<\/h2>\n\n

Gr\u00e2ce \u00e0 l’int\u00e9gration des SMS dans les flux de travail quotidiens, Alice (aujourd’hui Actabl) a transform\u00e9 la communication client. L’entreprise fournit d\u00e9sormais des mises \u00e0 jour personnalis\u00e9es et opportunes qui renforcent les relations et apportent une valeur mesurable.<\/p>\n\n

Avec Sinch Engage (anciennement MessageMedia) comme partenaire, Alice (aujourd’hui Actabl) dispose des outils et du support dont elle a besoin pour continuer \u00e0 cr\u00e9er des exp\u00e9riences client de classe mondiale.<\/p>\n","protected":false},"featured_media":166899,"template":"","meta":{"_acf_changed":false},"customer_stories_industry":[681],"customer_stories_products":[],"class_list":["post-170001","engage_cust_stories","type-engage_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-hotellerie"],"acf":[],"yoast_head":"\nSMS Actabl et meilleure communication client | Sinch Engage<\/title>\n<meta name=\"description\" content=\"Alice utilise Sinch Engage pour fournir des mises \u00e0 jour par SMS rapides et fiables qui renforcent les relations clients et am\u00e9liorent les exp\u00e9riences de service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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