{"id":43334,"date":"2023-07-03T02:55:00","date_gmt":"2023-07-03T02:55:00","guid":{"rendered":"https:\/\/sinchcomdev.local\/blog\/etude-retail-nouvelles-tendances-consommateurs-nouveaux-comportements\/"},"modified":"2025-12-18T15:56:47","modified_gmt":"2025-12-18T15:56:47","slug":"etude-retail-nouvelles-tendances-consommateurs-nouveaux-comportements","status":"publish","type":"blog","link":"https:\/\/sinch.com\/fr\/blog\/etude-retail-nouvelles-tendances-consommateurs-nouveaux-comportements\/","title":{"rendered":"Etude Retail : nouvelles tendances consommateurs, nouveaux comportements&#8230;"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-11984\" width=\"1600\" height=\"1110\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/CHIFFRES-CX-RETAIL.png\" alt=\"Chiffres\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/CHIFFRES-CX-RETAIL.png 1600w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/CHIFFRES-CX-RETAIL-300x208.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/CHIFFRES-CX-RETAIL-768x533.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/CHIFFRES-CX-RETAIL-1024x710.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/CHIFFRES-CX-RETAIL-1536x1066.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p> Les attentes et le comportement des consommateurs \u00e9voluent. La recherche du prix le plus faible n\u2019est plus une priorit\u00e9. Aujourd\u2019hui l\u2019exp\u00e9rience et le relationnel sont les nouvelles tendances. Face \u00e0 ces changements, Sinch a men\u00e9 une \u00e9tude aupr\u00e8s d\u2019un panel de consommateurs pour mieux comprendre leurs attentes et leurs besoins.<\/p>\n\n\n\n<p><strong>Envie d\u2019en savoir plus ? <a href=\"https:\/\/d314d278cva0r3.cloudfront.net\/expert-files\/253a5618-7534-4f8e-8ca1-dca8731f88ac\/other\/2023_05_CX_Report_Retail.pdf\">T\u00e9l\u00e9chargez notre \u00e9tude ici.<\/a><\/strong><\/p>\n","protected":false},"author":39,"featured_media":43336,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"blog_category":[],"class_list":["post-43334","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Etude Retail : nouvelles tendances consommateurs, nouveaux comportements...<\/title>\n<meta name=\"description\" content=\"Etude Retail : nouvelles tendances consommateurs, 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