{"id":208278,"date":"2026-09-08T01:09:29","date_gmt":"2026-09-08T01:09:29","guid":{"rendered":"https:\/\/sinch.com\/blog\/exemples-chatbots-ia-ces-9-entreprises-ont-tout-compris\/"},"modified":"2026-09-08T09:05:36","modified_gmt":"2026-09-08T09:05:36","slug":"exemples-chatbots-ia-ces-9-entreprises-ont-tout-compris","status":"publish","type":"blog","link":"https:\/\/sinch.com\/fr\/blog\/exemples-chatbots-ia-ces-9-entreprises-ont-tout-compris\/","title":{"rendered":"Exemples de chatbots IA\u00a0: ces 9 entreprises ont tout compris\u00a0!"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Get ready to be inspired by examples of AI chatbots! 87% higher conversion rate, 70% service cost reduction, 91% satisfaction rate: conversational AI chatbots can have a huge impact on your business. But how can you implement them in your company, and what will they be able to do for you? In the following, we look at companies that are using AI chatbots successfully.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Successful companies work smarter, not harder. This includes recognizing how smart tools can help you save time, money, increase your revenue, and, at the same time, make customers and employees happier.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Sounds like pretty high expectations? Sure! But what if we were to tell you that a single technology can meet all these goals? Chatbots!\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">That\u2019s right! Conversational AI chatbots drive success. They increase conversions, save time, and\u00a0<a href=\"https:\/\/sinch.com\/blog\/bmw-whatsapp-service\/\">increase customer satisfaction<\/a>. The following examples of AI chatbots<strong>\u00a0<\/strong>show how companies are implementing conversational bots successfully, and how the technology has helped them grow their business. Dive in and get inspired!\u00a0\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">What is a conversational AI chatbot?<\/h2>\n\n<p class=\"wp-block-paragraph\">Simply put, a conversational AI chatbot is a bot that uses artificial intelligence (AI), natural language processing, machine learning, and conversational design\u00a0<a href=\"https:\/\/sinch.com\/blog\/advantages-conversation-design-chatbots\/\">to engage in more natural and complex conversations with humans<\/a>.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Unlike basic button bots, conversational AI chatbots are smart virtual assistants that enable automated conversations and can engage in very human-like conversations via text or voice.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">For instance, conversational AI bots can:\u00a0\u00a0<\/p>\n\n<ul class=\"wp-block-list\">\n<li>take food orders in a restaurant<\/li>\n\n\n\n<li>answer frequently asked questions 24\/7\u00a0<\/li>\n\n\n\n<li>take over onboarding processes for clients<\/li>\n\n\n\n<li>guide customers through an online payment process<\/li>\n\n\n\n<li>find out what customers want, before guiding them to the right department<\/li>\n\n\n\n<li>talk to customers on virtually any channel, from your website to WhatsApp to SMS<\/li>\n\n\n\n<li>speak hundreds of languages out of the box\u00a0<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">And these are just a few examples!<\/p>\n\n<p class=\"wp-block-paragraph\">While conversational AI bots cannot replace humans, they can help human agents by taking over tedious and repetitive tasks, organizing information, and helping customers instantly.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">How does this look in practice? And what are the concrete benefits companies get from implementing bots? Let\u2019s learn directly from companies that are already using conversational AI chatbots\u00a0<a href=\"https:\/\/engage.sinch.com\/lp\/GL_EN_sinch-engage_playbook_some_F01-landingpage_cai\/?utm_source=website&amp;utm_medium=engage-blog&amp;utm_campaign=GL_EN_sinch-engage_playbook_website_mkt-other_ai-bot-examples\" rel=\"noopener\" target=\"_blank\">successfully<\/a>.\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">Bizbike: Making customers happy<\/h2>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/engage.sinch.com\/lp\/en-success-story-bizbike\/\">Bizbike<\/a>\u00a0is Belgium\u2019s biggest e-bike provider. As a hugely popular e-bike company, they were faced with a high number of daily queries from customers who wanted to use their service. The problem: Bizbike\u2019s customer service team ended up answering the same basic questions over and over again and didn\u2019t have time to deal with more complex customer issues.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">So, Bizbike was looking for a way to help their service team, while at the same time answering customer questions quickly and satisfactorily. That\u2019s when Bizbike decided to implement Chatlayer\u2019s conversational AI chatbot.\u00a0\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-75578\" width=\"517\" height=\"1024\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/bizbike-ai-chatbot-example-1.png\" alt=\"bizbike ai chatbot example\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/bizbike-ai-chatbot-example-1.png 517w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/bizbike-ai-chatbot-example-1-151x300.png 151w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/><figcaption class=\"wp-element-caption\">bizbike AI chatbot<\/figcaption><\/figure>\n\n<p class=\"wp-block-paragraph\">Chatlayer\u2019s bots work with\u00a0<a href=\"https:\/\/sinch.com\/fr\/produits\/chatlayer\/\">easy-to-use templates<\/a>\u00a0that are ready to go within minutes. At the same time, businesses can adapt these templates to fit their individual needs.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">For Bizbike, the solution was highly successful. Bizbike was able to save more than 40 hours per months through effective automation, and at the same time have engaging conversations with their customers. Bizbike was able to increase their NPS score from 54 to 56, which means that\u00a0<strong>62 percent of their customers are actively promoting conversational chatbot solutions and the Bizbike service!\u00a0<\/strong>\u00a0\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">European Commission: Helping thousands of travelers<\/h2>\n\n<p class=\"wp-block-paragraph\">Discover EU is an initiative led by the European Commission that helps 18-year-old EU citizens discover Europe by train. As many of these young Europeans are first-time travelers, they naturally find themselves in many situations where they require help on their trips.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">After launching the initiative, frequent questions, such as: \u201cWhat do I do if I missed my train?\u201d or \u201cWhere does my train leave from?\u201d ultimately were becoming challenging to handle by the staff of support agents during traditional office hours and across different time zones.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">As a solution, an AI chatbot was developed in order to answer the travelers\u2019 most common questions, which ended up helping thousands of young European explorers on their journeys.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">In the first month, the chatbot solved more than 700 questions, and handed over approximately 150 questions to a live support agent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">European Commission<\/p>\n<\/blockquote>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/sinch.com\/fr\/customer-stories\/delighting-young-travelers-automated-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">\ud83d\udca1Read how the European Commission helped thousands of travelers<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Yellow Class: Helping customers faster<\/h2>\n\n<p class=\"wp-block-paragraph\">Yellow Class is an online education platform in India that offers live and engaging hobby classes for children. Their popular classes attract many new customers who want to learn more about the service. Because of the high number of queries, Yellow Class started to look for an automated solution to handle these questions.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Together with Sinch Chatlayer, they developed a WhatsApp bot with various reply buttons to help answer the most frequently asked questions faster. More complicated requests were transferred to human agents.\u00a0\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-75579\" width=\"510\" height=\"1024\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Yellow-Class-WhatsApp-Chat-AI-Chatbot-example-3.png\" alt=\"Yellow Class WhatsApp Chat AI Chatbot example\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Yellow-Class-WhatsApp-Chat-AI-Chatbot-example-3.png 510w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Yellow-Class-WhatsApp-Chat-AI-Chatbot-example-3-149x300.png 149w\" sizes=\"(max-width: 510px) 100vw, 510px\" \/><figcaption class=\"wp-element-caption\">Yellow Class AI Chatbot on WhatsApp<\/figcaption><\/figure>\n\n<p class=\"wp-block-paragraph\">With the <a href=\"https:\/\/sinch.com\/fr\/produits\/chatlayer\/\">Sinch Engage AI chatbot solution<\/a>, Yellow Class was able to assist more than 35,000 users and complete 150.000 conversations, a big AI chatbot success!\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">iFood: Conversational chatbots help with onboarding of new staff<\/h2>\n\n<p class=\"wp-block-paragraph\">iFood is an online food ordering and delivery platform based in Brazil. It dominates about\u00a0<a href=\"https:\/\/www.statista.com\/statistics\/748291\/most-popular-food-delivery-apps-brazil\/\">80 percent of the Brazilian online food delivery market<\/a>, and has only gotten more popular since the pandemic.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">With growing demand and an increasing number of deliveries, the drivers\u2019 customer service at iFood started facing new challenges. They were receiving more calls from drivers who needed assistance during their deliveries. Trying to help the drivers in a timely manner became more difficult, more time-consuming, more expensive, and came at the cost of driver satisfaction.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">In order to not only improve the customer service for their drivers, iFood implemented Chatlayer\u2019s conversational AI chatbot on most relevant messaging apps, such as WhatsApp and the website. Here, the chatbot helped register new drivers and help with the onboarding of new delivery staff.\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-75580\" width=\"341\" height=\"623\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Ifood_new_mockup-6.png\" alt=\"Di\u00e1logo iFood\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Ifood_new_mockup-6.png 341w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Ifood_new_mockup-6-164x300.png 164w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/><figcaption class=\"wp-element-caption\">ifood food delivery AI chatbot<\/figcaption><\/figure>\n\n<p class=\"wp-block-paragraph\">As a result, the bot was not only able to solve technical and logistical issues, but it also received a high satisfaction score of 91 percent from delivery drivers.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1<a href=\"https:\/\/sinch.com\/customer-stories\/ifood\/\" target=\"_blank\" rel=\"noreferrer noopener\">Find out how iFood used Conversational AI to boost their B2B communication!<\/a>\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">Foyer: Handling requests in over 100 languages<\/h2>\n\n<p class=\"wp-block-paragraph\">Foyer is a world-leading <a href=\"https:\/\/sinch.com\/blog\/messaging-apps-chatbots-insurance-companies\/\">insurance<\/a> and wealth management company. With many requests coming in 24\/7 in different languages, Foyer needed an automated solution to both, help their customers and relieve their employees from constantly answering the same questions.\u00a0\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">With Chatlayer\u2019s conversational AI bot, Foyer was able to\u00a0<strong>answer 80% of incoming customer requests successfully<\/strong>, in 125 different languages.\u00a0\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Thanks to the growing reputation of Sinch Chatlayer in linguistic design, in-depth knowledge of language issues specific to the Benelux markets, and specialized development in conversational AI technology, the partnership was a match made in chatbot heaven.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Manuel Kauffmann | IT Correspondent at Foyer<\/p>\n<\/blockquote>\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1<a href=\"https:\/\/sinch.com\/fr\/customer-stories\/virtual-hr-basics-made-easy-with-a-real-time-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Discover how Foyers\u2019 HR Conversational AI bot handles 80% of inquiries successfully<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Belfius: Managing over 2,000 claims per month<\/h2>\n\n<p class=\"wp-block-paragraph\">The Belgian insurance bank Belfius is handling thousands of insurance claims\u2014daily! As Belfius wanted to be able to handle these claims more efficiently, and reduce the workload for their employees, they implemented\u00a0Chatlayer\u2019s\u00a0AI bot.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Belfius&rsquo; customers just tell the bot what happened, and the bot is then able to categorize what type of claim each case is about, before handing it over to the human agent best qualified to deal with it. With the insurance bot, Belfius can now manage more than 2,000 claims per month. This is the equivalent of five full-time agents taking the requests.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">The AI chatbot drove success by saving time and\u00a0<strong>increasing the conversion rate by 87 percent<\/strong>, compared to the old claim forms.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1<a href=\"https:\/\/sinch.com\/fr\/customer-stories\/belfius-doubled-conversions-with-conversational-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Discover how Belfius nearly doubled submitted insurance claims with conversational AI<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Rawbank: AI chatbot succes with over 50 different use cases<\/h2>\n\n<p class=\"wp-block-paragraph\">Rawbank is a 2.1 billion revenue <a href=\"https:\/\/sinch.com\/blog\/banks-messenger-apps-finance\/\">bank<\/a> in the Democratic Republic of Congo. With their large number of clients, the bank\u2019s support team was handling thousands of messages per month. The problem: it wasn\u2019t easy for Rawbank to just set up a chatbot to handle FAQs, as their customers\u2019 queries are very diverse, and regular chatbots would have had a hard time understanding the customers\u2019 real intents.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Therefore, Rawbank worked with Sinch Chatlayer to develop a customized chatbot. The conversational AI chatbot can identify intents in over 50 use cases, and thus,\u00a0<strong>handle 4,000 of requests per month<\/strong>\u2014a huge success!\u00a0\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">Proximus: Help employees focus on what really matters<\/h2>\n\n<p class=\"wp-block-paragraph\">The HR department of the Belgian telecommunication company Proximus was dealing with roughly 9,000 queries per year, which kept the agents busy, but also prevented them from dealing with what really mattered: preparing their workforce for future challenges.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">As a solution, Proximus implemented three conversational AI chatbots for customer service, sales and HR that were able to answer FAQs.\u00a0\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-75581\" width=\"473\" height=\"1024\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Proximus-AI-chatbot-1.png\" alt=\"Proximus AI chatbot\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Proximus-AI-chatbot-1.png 473w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/11\/Proximus-AI-chatbot-1-139x300.png 139w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/><figcaption class=\"wp-element-caption\">Proximus AI chatbot for customer service, sales and HR<\/figcaption><\/figure>\n\n<p class=\"wp-block-paragraph\">The chatbots were able to handle\u00a0<strong>76 percent of inquiries<\/strong>, freed up time for the HR department, and\u00a0<strong>increased sales by 120 percent<\/strong>.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1<a href=\"https:\/\/sinch.com\/fr\/customer-stories\/telco-increases-client-employee-satisfaction-conversational-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Find out how a leading telco increases the ROI of communication in customer service, sales and HR with a Conversational AI\u00a0Chatbot.<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Salud Digna: Helping millions of people during the Covid-19 pandemic<\/h2>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/sinch.com\/fr\/blog\/salud-digna-whatsapp-chatbot-healthcare\/\">Salud Digna<\/a> is a nonprofit organization, dedicated to providing affordable health services across Mexico.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">During the Covid-19 health crisis, the organization\u2019s call centers were overwhelmed by trying to help millions of people get access to affordable lab service and testing. Salud Digna was looking for a solution that could reduce the number of incoming calls for their agents, while still enabling people to get access to critical medical services as quickly as possible.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">The organization decided to launch a conversational AI bot\u00a0<a href=\"https:\/\/sinch.com\/fr\/blog\/how-use-whatsapp-business-company-everything-you-need-know\/\">on their WhatsApp channel<\/a>\u2014with amazing results.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Not only did the number of calls go back by 50%, but\u00a0<strong>customers were also able to get help faster and ended up feeling less frustrated and more supported<\/strong>.\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The WhatsApp virtual assistant enables us to quickly address common questions that previously would have resulted in an in-person patient visit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pedro Josue Vidal Moreno | Digital Laboratory Manager at Salud Digna<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">AI chatbots for your success: Get started now!<\/h2>\n\n<p class=\"wp-block-paragraph\">These examples show how useful and versatile chatbots can be.<\/p>\n\n<p class=\"wp-block-paragraph\">From reducing the\u00a0workload\u00a0for you employees, to making customers feel heard to saving costs and driving sales: conversational chatbots will have a significant impact on your business.\u00a0\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/sinch.com\/fr\/parler-a-un-expert\/\" class=\"btn btn-outline-secondary btn-sm d-none d-lg-block\">Talk to an expert<\/a><\/p>\n","protected":false},"author":37,"featured_media":70859,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"blog_category":[607],"class_list":["post-208278","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-conversations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Exemples de chatbots IA\u00a0: ces 9 entreprises ont tout compris\u00a0!<\/title>\n<meta name=\"description\" content=\"Exemples de chatbots IA\u00a0! 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