{"id":173298,"date":"2025-11-20T23:16:24","date_gmt":"2025-11-20T23:16:24","guid":{"rendered":"https:\/\/sinch.com\/?post_type=blog&#038;p=173298"},"modified":"2025-12-12T14:44:33","modified_gmt":"2025-12-12T14:44:33","slug":"sinch-ia-innovation","status":"publish","type":"blog","link":"https:\/\/sinch.com\/fr\/blog\/sinch-ia-innovation\/","title":{"rendered":"Du projet \u00e0 la perc\u00e9e&nbsp;: comment nous fa\u00e7onnons l&rsquo;avenir de la communication."},"content":{"rendered":"\n<p>Il est impossible d&rsquo;ignorer l&rsquo;effervescence autour de l&rsquo;intelligence artificielle. Mais chez Sinch, nous croyons qu&rsquo;il faut aller au-del\u00e0 du battage m\u00e9diatique et se concentrer sur l&rsquo;IA pratique qui donne des r\u00e9sultats concrets. Nous pensons que la v\u00e9ritable innovation ne consiste pas \u00e0 suivre les tendances, mais \u00e0 proposer des solutions pratiques et puissantes qui permettent de r\u00e9soudre des probl\u00e8mes concrets. L&rsquo;objectif est de transformer les fondements m\u00eames de la fa\u00e7on dont les entreprises et les clients se connectent.<\/p>\n\n<p>Cette orientation est plus importante que jamais. Les entreprises sont contraintes de se moderniser, mais la complexit\u00e9, le co\u00fbt et la conformit\u00e9 sont souvent des obstacles. Nous concevons des solutions qui s&rsquo;int\u00e8grent \u00e0 vos syst\u00e8mes existants pour vous aider \u00e0 avancer plus vite, \u00e0 r\u00e9duire les frictions et \u00e0 d\u00e9bloquer une valeur r\u00e9elle d\u00e8s le premier jour. Cette philosophie est la force motrice de notre derni\u00e8re pr\u00e9sentation de produits. Nous ne nous contentons pas de proposer des fonctionnalit\u00e9s, nous introduisons le prochain chapitre de la communication d&rsquo;entreprise, o\u00f9 l&rsquo;IA passe d&rsquo;un concept visionnaire \u00e0 un outil tangible et quotidien.<\/p>\n\r\n    <nav data-content-type=\"longform\" class=\"toc-block longform-spacings px-5 py-6 px-md-6 px-lg-7 py-md-7 bg-light fs-sm rounded-lg\" aria-labelledby=\"toc-title-8498\"><p class=\"h5 m-0\" id=\"toc-title-8498\">Sommaire<\/p><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">01<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#les-quatre-piliers-de-linnovation-pratique\">Les quatre piliers de l&rsquo;innovation pratique<\/a><a class=\"scrollme link-body-color\" href=\"#infrastructure\">Infrastructure<\/a><a class=\"scrollme link-body-color\" href=\"#intelligence\">Intelligence<\/a><a class=\"scrollme link-body-color\" href=\"#orchestration\">Orchestration<\/a><a class=\"scrollme link-body-color\" href=\"#ecosysteme\">\u00c9cosyst\u00e8me<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">02<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#au-carrefour-de-linnovation-et-de-linvention\">Au carrefour de l&rsquo;innovation et de l&rsquo;invention<\/a><\/div><\/div><div class=\"d-flex mt-3\"><div class=\"w-auto fw-bold text-accent d-flex me-2\">03<\/div><div class=\"d-flex flex-column\"><a class=\"fw-bold scrollme link-body-color text-accent\" href=\"#laventure-qui-nous-attend\">L&rsquo;aventure qui nous attend<\/a><\/div><\/div><\/nav>\n<h2 class=\"wp-block-heading\">Les quatre piliers de l&rsquo;innovation pratique<\/h2>\n\n<p>Notre strat\u00e9gie repose sur une vision claire\u00a0: \u00catre l&rsquo;\u00e9pine dorsale de confiance pour les communications clients d&rsquo;entreprise pilot\u00e9es par l&rsquo;IA. Cette vision repose sur quatre piliers fondamentaux qui guident chaque produit que nous construisons et chaque probl\u00e8me que nous r\u00e9solvons.<\/p>\n\n<h3 class=\"wp-block-heading\">Infrastructure<\/h3>\n\n<p>L&rsquo;IA d&rsquo;entreprise n\u00e9cessite une base solide, globale et s\u00e9curis\u00e9e. Nous fournissons l&rsquo;\u00e9nergie sous-jacente pour des milliards de messages, d&#8217;emails et d&rsquo;appels, garantissant ainsi la fiabilit\u00e9 dont d\u00e9pendent les marques mondiales. Et nous poussons \u00e0 l&rsquo;innovation constante en mettant \u00e0 niveau les principaux canaux que vous utilisez tous les jours.<\/p>\n\n<p>\u00c0 quoi cela ressemble-t-il dans la pratique\u00a0? Prenons l&rsquo;exemple de notre <a href=\"https:\/\/sinch.com\/fr\/voice\/programmable-voice\/voice-api\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voice API<\/a> mondiale. Elle est con\u00e7ue pour s&rsquo;int\u00e9grer \u00e0 la derni\u00e8re g\u00e9n\u00e9ration de mod\u00e8les avanc\u00e9s de synth\u00e8se vocale, y compris l&rsquo;API Realtime d&rsquo;OpenAI. En s&rsquo;appuyant sur notre r\u00e9seau de qualit\u00e9 op\u00e9rateur, les d\u00e9veloppeurs peuvent d\u00e9ployer des agents vocaux incroyablement fluides et humains qui s&rsquo;adaptent instantan\u00e9ment et g\u00e8rent les interactions les plus complexes.<\/p>\n\n<h3 class=\"wp-block-heading\">Intelligence<\/h3>\n\n<p>Les donn\u00e9es n&rsquo;ont pas de sens si elles ne sont pas analys\u00e9es. Gr\u00e2ce aux milliards d&rsquo;interactions qui transitent par notre plateforme, nous disposons d&rsquo;une compr\u00e9hension dynamique et vivante des communications mondiales. Notre approche prospective vise \u00e0 transformer ces donn\u00e9es en informations exploitables.<\/p>\n\n<p>Les fonctionnalit\u00e9s telles que la <strong>synth\u00e8se intelligente des conversations<\/strong> dans <a href=\"https:\/\/sinch.com\/fr\/products\/contact-pro\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Pro<\/a> ne permettent pas seulement de gagner du temps\u00a0: elles transforment les conversations brutes en donn\u00e9es structur\u00e9es et coh\u00e9rentes qui alimentent votre entreprise. Notre <strong>traduction de messages en temps r\u00e9el et bidirectionnelle<\/strong> fait tomber les barri\u00e8res linguistiques, ouvre les portes des march\u00e9s mondiaux et cr\u00e9e une exp\u00e9rience client universellement accessible.<\/p>\n\n<h3 class=\"wp-block-heading\">Orchestration<\/h3>\n\n<p>L&rsquo;IA a lib\u00e9r\u00e9 un millier de possibilit\u00e9s pour les marques, mais sans orchestration, ces possibilit\u00e9s risquent de cr\u00e9er des exp\u00e9riences client fragment\u00e9es et frustrantes.<\/p>\n\n<p>La v\u00e9ritable puissance de l&rsquo;IA se r\u00e9v\u00e8le lorsqu&rsquo;elle peut coordonner de mani\u00e8re transparente les agents, les plateformes et les workflows. Nous construisons les traducteurs universels de l&rsquo;\u00e8re de l&rsquo;IA. Nos <a href=\"https:\/\/www.mailgun.com\/blog\/dev-life\/open-source-mcp-server\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>serveurs MCP open source<\/strong><\/a> pour Mailgun, Mailjet et Sinch Engage en sont un parfait exemple. Notre objectif\u00a0? D\u00e9mocratiser l&rsquo;acc\u00e8s \u00e0 des analyses puissantes et rendre l&rsquo;automatisation plus intuitive que jamais, en permettant aux \u00e9quipes d&rsquo;interroger les donn\u00e9es et m\u00eame de lancer des campagnes \u00e0 l&rsquo;aide d&rsquo;un langage simple et naturel.<\/p>\n\n<h3 class=\"wp-block-heading\">\u00c9cosyst\u00e8me<\/h3>\n\n<p>Chez Sinch, nous savons que l&rsquo;innovation ne se fait pas en vase clos. Nous co-cr\u00e9ons avec les meilleurs au monde, en int\u00e9grant notre technologie directement dans les plateformes que vos \u00e9quipes utilisent d\u00e9j\u00e0.<\/p>\n\n<p>Nos int\u00e9grations avec des partenaires tels que <a href=\"https:\/\/sinch.com\/fr\/engage\/integrations\/salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salesforce<\/strong><\/a><strong> <a href=\"https:\/\/sinch.com\/fr\/?post_type=engage_integrations&amp;p=165871\">NetSuite<\/a><\/strong> et <strong><a href=\"https:\/\/sinch.com\/fr\/?post_type=engage_integrations&#038;p=165837\">HubSpot<\/a><\/strong> sont plus que de simples connexions, ce sont des multiplicateurs de force. Nous int\u00e9grons la messagerie aliment\u00e9e par l&rsquo;IA dans les workflows d&rsquo;Agentforce et d&rsquo;automatisation existants afin que les entreprises puissent acc\u00e9l\u00e9rer leur transformation par l&rsquo;IA et offrir des exp\u00e9riences hyper personnalis\u00e9es sans avoir \u00e0 partir de z\u00e9ro.<\/p>\n\n<h2 class=\"wp-block-heading\">Au carrefour de l&rsquo;innovation et de l&rsquo;invention<\/h2>\n\n<p>Chez Sinch, nous ne nous contentons pas d&rsquo;ajouter une couche d&rsquo;IA, nous r\u00e9imaginons fondamentalement ce que les canaux de communication peuvent faire, comment les \u00e9quipes peuvent travailler et comment les entreprises peuvent se d\u00e9velopper. Alors, \u00e0 quoi cela ressemble-t-il dans le monde r\u00e9el\u00a0?<\/p>\n\n<p>Voici quelques innovations concr\u00e8tes que nous avons lanc\u00e9es au cours des derniers mois\u00a0:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Carrousels dynamiques sur WhatsApp\u00a0:<\/strong> transformez un message statique en<strong> <\/strong>une exp\u00e9rience immersive, semblable \u00e0 celle d&rsquo;une application, qui constitue \u00e9galement une source puissante de donn\u00e9es comportementales de premi\u00e8re main pour former vos mod\u00e8les d&rsquo;apprentissage automatique.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Nouveaux outils d&rsquo;IA dans Contact Pro\u00a0:<\/strong> les agents de service peuvent d\u00e9sormais assister les clients dans n&rsquo;importe quelle langue, non pas \u00e0 l&rsquo;aide d&rsquo;outils de traduction encombrants, mais par le biais d&rsquo;une conversation transparente en temps r\u00e9el qui semble naturelle et sans effort.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Nouvelles int\u00e9grations pour introduire la messagerie aliment\u00e9e par l&rsquo;IA dans Salesforce Agentforce\u00a0:<\/strong> r\u00e9engagez les ventes B2B non conclues dans Salesforce gr\u00e2ce \u00e0 des messages contextuels qui arrivent au bon moment. Vous pouvez \u00e9galement recibler les clients avec des informations en temps r\u00e9el, directement sur Hubspot.<\/li>\n<\/ul>\n\n<p>C&rsquo;est l\u00e0 que l&rsquo;innovation est \u00e0 l&rsquo;origine de l&rsquo;invention. Nous allons au-del\u00e0 du battage m\u00e9diatique et construisons des solutions pratiques bas\u00e9es sur l&rsquo;IA qui apportent des r\u00e9sultats concrets \u00e0 votre entreprise.<\/p>\n\n<p>Vous voulez en savoir plus\u00a0?  <strong>Regardez notre pr\u00e9sentation compl\u00e8te du lancement du produit H2 pour d\u00e9couvrir l&rsquo;avenir de la communication en action.<\/strong><\/p>\n\r\n\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  &lt;iframe width=&quot;560&quot; height=&quot;315&quot; src=&quot;https:\/\/www.youtube.com\/embed\/QLk7FwxplTk?si=QKBslWbGRHkRzft5&quot; title=&quot;YouTube video player&quot; frameborder=&quot;0&quot; allow=&quot;accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share&quot; referrerpolicy=&quot;strict-origin-when-cross-origin&quot; allowfullscreen&gt;&lt;\/iframe&gt;  \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=QLk7FwxplTk\" class=\"lazy-video-link\" data-lazy-video=\"QLk7FwxplTk\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"fr\" data-thumb=\"https:\/\/img.youtube.com\/vi\/QLk7FwxplTk\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/QLk7FwxplTk\/maxresdefault.jpg\" alt=\"Sinch Product Release Showcase, H2 2025\">\r\n                <\/a>\r\n            <\/div>\r\n\r\n            \r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=QLk7FwxplTk#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/QLk7FwxplTk\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/QLk7FwxplTk\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=QLk7FwxplTk\",\n    \"name\": \"Sinch Product Release Showcase, H2 2025\",\n    \"description\": \"Welcome to the second Sinch Product Release Showcase: Dream Big.\\n\\nIn this webinar, we cover practical applications of AI that help businesses connect with customers.\\n\\nYou\\u2019ll hear about:\\n- Natural-language analytics in Mailgun and Mailjet, powered by our open-source MCP servers.\\n- Two-way message translation in Contact Pro that breaks language barriers in real time.\\n- How OpenAI's Realtime API can work seamlessly with Sinch's Voice network\\n- And new Salesforce Agentforce integration that brings AI-powered messaging right into your CRM.\\n\\nAbout Sinch\\nSinch is the Customer Communications Cloud. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it simple. With our suite of APIs, ready-to-use applications, and tailored solutions, you can easily reach your customers through mobile messaging, voice, and email. Trusted by over 150,000 businesses worldwide\\u2014including leading names like Google, Uber, Paypal, and Visa\\u2014Sinch stands out for its unmatched reliability, security, and global reach. With our Global Super Network and AI-enriched products, we are pioneering the way the world communicates, ensuring that every customer interaction is seamless and secure. https:\/\/www.sinch.com\/\",\n    \"uploadDate\": \"2025-10-29T13:01:04+00:00\",\n    \"duration\": \"PT22M23S\"\n}        <\/script>\r\n        \r\n\t\r\n\n<h2 class=\"wp-block-heading\">L&rsquo;aventure qui nous attend<\/h2>\n\n<p>Le changement dans la mani\u00e8re dont les entreprises et les clients interagissent est l&rsquo;un des plus importants depuis des d\u00e9cennies, et nous sommes fiers d&rsquo;\u00eatre \u00e0 l&rsquo;avant-garde de ce changement. Notre feuille de route vise \u00e0 rendre l&rsquo;IA encore plus accessible, plus puissante et plus s\u00fbre, des outils de d\u00e9veloppement aliment\u00e9s par l&rsquo;IA qui vous aident \u00e0 construire plus rapidement, \u00e0 la d\u00e9livrabilit\u00e9 pr\u00e9dictive et \u00e0 l&rsquo;hyper personnalisation qui font que chaque message compte.<\/p>\n\n<p>Nous vous invitons \u00e0 d\u00e9couvrir par vous-m\u00eame comment nous rendons l&rsquo;IA pratique et pr\u00eate \u00e0 \u00eatre d\u00e9ploy\u00e9e d\u00e8s aujourd&rsquo;hui. Consultez notre page produit pour en savoir plus\u00a0!<\/p>\n\r\n    <aside data-content-type=\"longform\"  class=\"banner-block longform-spacings rounded-lg shadow-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 bg-light-subtle\" data-theme=\"dark\" aria-labelledby=\"banner-block-block_7217116aabea26f79695ee24bbcf184d\">\r\n                    <p class=\"text-uppercase section-caption text-body-color\">\r\n                SINCH IA            <\/p>\r\n                            <p class=\"h4 text-accent fw-bold\" id=\"banner-block-block_7217116aabea26f79695ee24bbcf184d\">\r\n                D\u00e9couvrez le pouvoir de l&rsquo;intelligence intentionnelle            <\/p>\r\n                            <div class=\"mb-0 text-body-color\">\r\n                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">D\u00e9marquez-vous avec des outils d&rsquo;IA con\u00e7us pour vous aider \u00e0 cr\u00e9er des exp\u00e9riences conversationnelles plus intelligentes, plus s\u00fbres et plus rapides.  <\/p><\/div>\r\n                            <\/div>\r\n        \r\n        <div class=\"text-start mt-5\"><a href=\"https:\/\/sinch.com\/sinch-ai\/\"  class=\"btn btn-secondary\" >En savoir plus<\/a><\/div>\r\n    <\/aside>\r\n\r\n","protected":false},"author":46,"featured_media":171356,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"blog_category":[336],"class_list":["post-173298","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-insights-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nouveaut\u00e9\u00a0: Innovation en communication client avec l&#039;IA - Sinch<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Sinch transforme l&#039;IA en r\u00e9sultats concrets avec des outils pratiques pour une meilleure communication client. 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