{"id":194219,"date":"2026-06-26T14:46:26","date_gmt":"2026-06-26T14:46:26","guid":{"rendered":"https:\/\/sinch.com\/ai-production-paradox\/chapter\/echapper-au-purgatoire-des-pilotes\/"},"modified":"2026-07-31T02:44:39","modified_gmt":"2026-07-31T02:44:39","slug":"echapper-au-purgatoire-des-pilotes","status":"publish","type":"ai-prod-chapter","link":"https:\/\/sinch.com\/fr\/ai-production-paradox\/chapter\/echapper-au-purgatoire-des-pilotes\/","title":{"rendered":"Le purgatoire des projets pilotes est termin\u00e9"},"content":{"rendered":"    <section data-content-type=\"hub\"  class=\"section section-hub-py bg-light-subtle\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                    \r\n                                    <h3 class=\"h4 mb-0\">Ce que dit le march\u00e9<\/h3>                                <\/div>\r\n                            \r\n                            <div class=\"content-body text-body-color\"><p>Il y a une histoire \u00e0 laquelle tout le monde croit dans le domaine de l&rsquo;AI d&rsquo;entreprise : le purgatoire des pilotes. Le discours est \u00e9tabli depuis des ann\u00e9es : la plus grande bataille consiste \u00e0 mener un pilote d&rsquo;AI jusqu&rsquo;\u00e0 la production. En 2025, <a href=\"https:\/\/www.mckinsey.com\/capabilities\/quantumblack\/our-insights\/the-state-of-ai#\/\" target=\"_blank\" rel=\"noopener noreferrer\">McKinsey<\/a> a indiqu\u00e9 que deux tiers des organisations en \u00e9taient encore aux phases de pilote ou d&rsquo;exp\u00e9rimentation, et <a href=\"https:\/\/www.gartner.com\/en\/articles\/genai-project-failure\" target=\"_blank\" rel=\"noopener noreferrer\">Gartner<\/a> <b>a constat\u00e9 qu&rsquo;au moins 50 % des projets d&rsquo;AI g\u00e9n\u00e9rative sont abandonn\u00e9s apr\u00e8s la preuve de concept.\u00a0<\/b><\/p><p class=\"mb-0\">De plus, la plupart ont eu des difficult\u00e9s \u00e0 tirer profit de leurs investissements en AI. <a href=\"https:\/\/www.bcg.com\/publications\/2025\/are-you-generating-value-from-ai-the-widening-gap\" target=\"_blank\" rel=\"noopener noreferrer\">BCG<\/a> a r\u00e9v\u00e9l\u00e9 que 60 % d&rsquo;entre eux n&rsquo;avaient pas encore d\u00e9montr\u00e9 de valeur mat\u00e9rielle. Et seuls 15 % des d\u00e9cideurs en AI signalent une augmentation de l&rsquo;EBITDA selon <a href=\"https:\/\/reprint.forrester.com\/reports\/predictions-2026-artificial-intelligence-aa3fd9de\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Forrester<\/a>, qui pr\u00e9voit que les entreprises reporteront 25 % de leurs d\u00e9penses pr\u00e9vues en AI \u00e0 2027. <\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div>\r\n                                    \n\r\n    \r\n        <div class=\"row hub-data longform-spacings\">\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-light\" data-theme=\"dark\">\r\n                        <div class=\"h3 counter\">2\/3<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">des organisations restent dans les phases de pilote ou d&rsquo;exp\u00e9rimentation. (McKinsey, 2025)<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-light\" data-theme=\"dark\">\r\n                        <div class=\"h3 counter\">50\u00a0%<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">des projets de Gen AI seront abandonn\u00e9s apr\u00e8s la preuve de concept. (Gartner, 2026)<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-light\" data-theme=\"dark\">\r\n                        <div class=\"h3 counter\">60 %<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">des organisations n&rsquo;ont pas encore d\u00e9montr\u00e9 de valeur mat\u00e9rielle suite \u00e0 leurs investissements dans l&rsquo;AI. (BCG, 2025)<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-light\" data-theme=\"dark\">\r\n                        <div class=\"h3 counter\">15 %<\/div>\r\n                        <div class=\"content-body text-body-color\">\r\n                            <p class=\"mb-0\">des d\u00e9cideurs en mati\u00e8re d&rsquo;AI font \u00e9tat d&rsquo;une augmentation de l&rsquo;EBITDA gr\u00e2ce \u00e0 l&rsquo;AI \u2013 la plupart ne le font toujours pas. (Forrester, 2026)<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n            \r\n        <\/div>\r\n\r\n\n\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10\">\r\n                        \n\t<div class=\"custom-video\">\r\n\t\t\t\t\t<div class=\"row g-0 justify-content-center\">\r\n\t\t\t\t<div class=\"col-lg-7\"  style=\"max-width: calc((98dvh - var(--header-scrolled-height)) * 0.5625)\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  iframe-responsive-9x16\">\r\n                <a href=\"https:\/\/vimeo.com\/1189674667\/597c4b07d6\" class=\"lazy-video-link\" data-lazy-video=\"1189674667?h=597c4b07d6\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"vimeo\" data-language=\"fr\" data-thumb=\"https:\/\/i.vimeocdn.com\/video\/2156640898-2d38269ea4c9cc8ca2e1488b1e4d4f60b765fe38c65ff99647227689571fa591-d_1280?region=us\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/i.vimeocdn.com\/video\/2156640898-2d38269ea4c9cc8ca2e1488b1e4d4f60b765fe38c65ff99647227689571fa591-d_1280?region=us\" alt=\"The AI Paradox - Daniel Morris 1\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/vimeo.com\/1189674667\/597c4b07d6#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/i.vimeocdn.com\/video\/2156640898-2d38269ea4c9cc8ca2e1488b1e4d4f60b765fe38c65ff99647227689571fa591-d_1280?region=us\",\n    \"embedUrl\": \"https:\/\/player.vimeo.com\/video\/1189674667?h=597c4b07d6\",\n    \"contentUrl\": \"https:\/\/vimeo.com\/1189674667\/597c4b07d6\",\n    \"name\": \"The AI Paradox - Daniel Morris 1\",\n    \"uploadDate\": \"2026-05-06T05:08:18+00:00\",\n    \"duration\": \"P0DT0H0M35S\"\n}        <\/script>\r\n        \t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">La communication client a quitt\u00e9 la phase pilote<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fsinch.com.mcas.ms%2Fblog%2Fcustomer-communications-predictions%2F%3FMcasTsid%3D15600&amp;McasCSRF=0af294189e7781ec24f7e5562fd0b8434e980f7ddca3c6a68127c7539a8a7e37\" target=\"_blank\" rel=\"noreferrer noopener\">Mais dans la communication client par l&rsquo;AI, cette histoire n&rsquo;est plus vraie.<\/a> Les donn\u00e9es provenant de 2 527 d\u00e9cideurs d&rsquo;entreprise dans dix pays et six secteurs diff\u00e9rents montrent que la plupart des entreprises d\u00e9ploient leurs pilotes d&rsquo;IA en production. <\/p><p>Nos recherches montrent que <b>62 % des organisations ont d\u00e9j\u00e0 des agents d&rsquo;AI actifs sur les canaux clients<\/b>, et que 88 % seront en production d&rsquo;ici 12 mois. Cela repr\u00e9sente pr\u00e8s de neuf entreprises sur dix d\u00e9ployant activement des agents d&rsquo;IA \u00e0 la fin de 2026. <\/p><p class=\"mb-0\">Et contrairement \u00e0 ce que beaucoup pourraient penser, les organisations les plus avanc\u00e9es sur le plan technologique ne sont pas significativement en avance en ce qui concerne les communications par l&rsquo;AI. 69 % des organisations technologiques sont en production contre 61 % des organisations non technologiques. C&rsquo;est un progr\u00e8s, mais ce n&rsquo;est pas une avance g\u00e9n\u00e9rationnelle.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Quels canaux de communication client votre organisation pr\u00e9voit-elle d&rsquo;int\u00e9grer avec des agents d&rsquo;AI ? (S\u00e9lectionnez toutes les r\u00e9ponses applicables)            <\/p>\r\n        \r\n                                <div class=\"d-flex gap-4 flex-column\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"bar\" data-chart-percentage=\"true\" data-chart-track=\"true\" data-chart-max=\"80\" data-chart-color=\"#fada5a\" data-chart-values=\"[&quot;64&quot;,&quot;63&quot;,&quot;51&quot;,&quot;49&quot;,&quot;49&quot;,&quot;42&quot;,&quot;15&quot;,&quot;1&quot;]\" data-chart-colors=\"[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;]\" data-chart-titles=\"[&quot;Site web \\\/ chatbots in-app&quot;,&quot;Email&quot;,&quot;Messagerie sur les r\\u00e9seaux sociaux&quot;,&quot;SMS \\\/ MMS&quot;,&quot;WhatsApp (ou autres applications de messagerie)&quot;,&quot;Voix \\\/ IVR&quot;,&quot;RCS&quot;,&quot;Aucune de ces options&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                            <\/div>\r\n            \r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Ce que les entreprises d\u00e9ploient et o\u00f9<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Les entreprises ne d\u00e9ploient pas l&rsquo;IA sur un seul canal en attendant de voir ce qui se passe. <b>Le d\u00e9ploiement moyen couvre 3,3 canaux simultan\u00e9ment<\/b>, avec pr\u00e8s de la moiti\u00e9 des entreprises utilisant l&rsquo;AI sur quatre canaux ou plus. <a href=\"https:\/\/sinch.com\/fr\/blog\/confiance-dans-ia\/\" target=\"_blank\" rel=\"noopener noreferrer\">Les cas d&rsquo;usage les plus populaires des agents d&rsquo;AI tous secteurs confondus<\/a> incluent le support client, la v\u00e9rification d&rsquo;identit\u00e9 et la pr\u00e9vention de la fraude. <\/p><p>Le mix de canaux est \u00e9galement solide. Lorsqu&rsquo;on leur a demand\u00e9 quels canaux ils pr\u00e9voient d&rsquo;int\u00e9grer avec des agents d&rsquo;AI, les personnes interrog\u00e9es ont principalement cit\u00e9 le chatbot web (64 %), l&rsquo;<a href=\"https:\/\/www.mailgun.com\/email-impact-report\/chapter\/ai-and-the-future-of-email\/\" target=\"_blank\" rel=\"noopener noreferrer\">email<\/a> (63 %), les r\u00e9seaux sociaux (51 %), WhatsApp (49 %), les SMS\/MMS (49 %). <a href=\"https:\/\/sinch.com\/blog\/divide-voice-communication-modernization\/\" target=\"_blank\" rel=\"noopener noreferrer\">La voix et les r\u00e9ponses vocales interactives<\/a> se situent \u00e0 42 %, mais <a href=\"https:\/\/sinch.com\/fr\/blog\/predictions-communication-client\/\" target=\"_blank\" rel=\"noopener noreferrer\">l&rsquo;AI a fait passer la voix du second plan \u00e0 la priorit\u00e9.<\/a> 67 % des entreprises l&rsquo;\u00e9valuent d\u00e9sormais comme \u00e9tant aussi importante ou plus importante que le texte et la messagerie, et 41 % consid\u00e8rent le traitement enti\u00e8rement autonome des appels comme la plus grande opportunit\u00e9 li\u00e9e \u00e0 la voix.\u00a0<\/p><p class=\"mb-0\"><small>Les recherches de Sinch (2026) montrent que le chatbot web (64 %), l&#8217;email (63 %) et les r\u00e9seaux sociaux (51 %) sont les principaux canaux pour int\u00e9grer des agents d&rsquo;AI.<\/small><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10\">\r\n                        \n<div class=\"chart longform-spacings d-flex flex-column gap-3\">\r\n    <div class=\"rounded-lg bg-light-subtle position-relative py-5 py-md-6 py-lg-7 px-3 px-md-4\">\r\n\r\n                    <p class=\"mb-4 fs-sm fw-bold text-accent text-center\">\r\n                Quel est le r\u00e9sultat le plus important que votre organisation essaie d&rsquo;atteindre avec la communication client propuls\u00e9e par des agents d&rsquo;AI ?            <\/p>\r\n        \r\n                                <div class=\"d-flex gap-4 flex-column\">\r\n                <div class=\"auto-chart\"  data-chart-type=\"bar\" data-chart-percentage=\"true\" data-chart-track=\"true\" data-chart-max=\"50\" data-chart-color=\"#1860f0\" data-chart-values=\"[&quot;36&quot;,&quot;24&quot;,&quot;16&quot;,&quot;11&quot;,&quot;9&quot;,&quot;2&quot;,&quot;2&quot;]\" data-chart-colors=\"[&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;]\" data-chart-titles=\"[&quot;Am\\u00e9liorer la satisfaction et la fid\\u00e9lit\\u00e9 du client&quot;,&quot;Augmenter les revenus et les conversions&quot;,&quot;R\\u00e9duire les co\\u00fbts op\\u00e9rationnels&quot;,&quot;Passer \\u00e0 l&#039;\\u00e9chelle sans augmenter les effectifs&quot;,&quot;Am\\u00e9liorer la vitesse et la r\\u00e9activit\\u00e9&quot;,&quot;Renforcer la conformit\\u00e9 et r\\u00e9duire les risques&quot;,&quot;Am\\u00e9liorer la personnalisation&quot;]\" data-chart-series=\"[]\"><\/div>\r\n\r\n                            <\/div>\r\n            \r\n        \r\n        \r\n    <\/div>\r\n    <\/div>\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Ce que les organisations essaient d&rsquo;accomplir<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Avec pr\u00e8s de la moiti\u00e9 des entreprises utilisant l&rsquo;AI sur quatre canaux ou plus simultan\u00e9ment, ce qu&rsquo;elles essaient d&rsquo;accomplir avec tout cela a de l&rsquo;importance. Les recherches de Sinch (2026) montrent que, pour 36 % des r\u00e9pondants, <b>l&rsquo;objectif principal motivant les d\u00e9cisions d&rsquo;investissement est l&rsquo;am\u00e9lioration de la satisfaction et de la fid\u00e9lit\u00e9 du client<\/b>. La croissance des revenus arrive en deuxi\u00e8me position avec 24 %. La r\u00e9duction des co\u00fbts se classe troisi\u00e8me avec 16 %.\u00a0<\/p><p>Ce qui est int\u00e9ressant, c&rsquo;est que les organisations investissant le plus agressivement n&rsquo;essaient pas de r\u00e9duire leurs effectifs. <a href=\"https:\/\/sinch.com\/blog\/conversation-volume-conversation-value\/\" target=\"_blank\" rel=\"noopener noreferrer\">Elles se font concurrence sur l&rsquo;exp\u00e9rience client<\/a> et essaient de gagner quelque chose de plus difficile \u00e0 mesurer que l&rsquo;efficacit\u00e9 ou les co\u00fbts : <b>la confiance du client. <\/b><\/p><p><\/p><p class=\"mb-0\"><small>Les recherches de Sinch (2026) r\u00e9v\u00e8lent que les principaux objectifs motivant les d\u00e9cisions d&rsquo;investissement dans l&rsquo;AI sont l&rsquo;am\u00e9lioration de la satisfaction du client (36 %), la croissance des revenus (24 %) et la r\u00e9duction des co\u00fbts (16 %).<\/small>\u00a0<b><\/b><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 pe-md-7 pe-lg-10\">\r\n                        \n\t<div class=\"custom-video\">\r\n\t\t\t\t\t<div class=\"row g-0 justify-content-center\">\r\n\t\t\t\t<div class=\"col-lg-7\"  style=\"max-width: calc((98dvh - var(--header-scrolled-height)) * 0.5625)\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  iframe-responsive-9x16\">\r\n                <a href=\"https:\/\/vimeo.com\/1189674370\/8ba48da217\" class=\"lazy-video-link\" data-lazy-video=\"1189674370?h=8ba48da217\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"vimeo\" data-language=\"fr\" data-thumb=\"https:\/\/i.vimeocdn.com\/video\/2156640142-377a72c6914335b81c0d59e6ea71224089b4ec84fb1b18db1d9c64fe753963b0-d_1280?region=us\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/i.vimeocdn.com\/video\/2156640142-377a72c6914335b81c0d59e6ea71224089b4ec84fb1b18db1d9c64fe753963b0-d_1280?region=us\" alt=\"The AI Paradox - Robert Gerstmann 1\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/vimeo.com\/1189674370\/8ba48da217#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/i.vimeocdn.com\/video\/2156640142-377a72c6914335b81c0d59e6ea71224089b4ec84fb1b18db1d9c64fe753963b0-d_1280?region=us\",\n    \"embedUrl\": \"https:\/\/player.vimeo.com\/video\/1189674370?h=8ba48da217\",\n    \"contentUrl\": \"https:\/\/vimeo.com\/1189674370\/8ba48da217\",\n    \"name\": \"The AI Paradox - Robert Gerstmann 1\",\n    \"uploadDate\": \"2026-05-06T05:07:12+00:00\",\n    \"duration\": \"P0DT0H0M43S\"\n}        <\/script>\r\n        \t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">La question de l&rsquo;investissement est r\u00e9gl\u00e9e<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p><a href=\"https:\/\/sinch.com\/fr\/etat-communications-clients\/chapitre\/perspectives-secteur\/\" target=\"_blank\" rel=\"noopener noreferrer\">Le manque d&rsquo;investissement n&rsquo;est plus une question dans la communication client par l&rsquo;AI :<\/a>\u00a0<b>98 % augmentent leurs d\u00e9penses en 2026<\/b>, et seuls 0,3 % pr\u00e9voient de les r\u00e9duire. De plus, seuls 7 % des r\u00e9pondants ont cit\u00e9 les contraintes budg\u00e9taires comme principal obstacle pour g\u00e9n\u00e9rer un impact commercial par le biais d&rsquo;une communication client g\u00e9r\u00e9e par des agents.\u00a0<\/p><p class=\"mb-0\">Et l&rsquo;argument du ROI est \u00e9galement r\u00e9el. Parmi les leaders d\u00e9j\u00e0 en production, <b>pr\u00e8s de 60 % estiment des gains d&rsquo;efficacit\u00e9 op\u00e9rationnelle<\/b> et des am\u00e9liorations de la satisfaction du client de plus de 25 % d&rsquo;ici deux ans, avec des gains similaires anticip\u00e9s pour les revenus et la r\u00e9duction des co\u00fbts.  <\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                \r\n                <div class=\"col-md-9 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">LA VUE R\u00c9GIONALE :<\/p><h3 class=\"h4 mb-0\">Les pays \u00e9chelonnent l&rsquo;investissement et le d\u00e9ploiement diff\u00e9remment<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Le purgatoire des projets pilotes est termin\u00e9 \u00e0 l&rsquo;\u00e9chelle mondiale, mais la sortie n&rsquo;est pas uniforme. Les taux de d\u00e9ploiement vont de 55 % dans la r\u00e9gion EMEA \u00e0 67 % en APAC, et les \u00e9carts au niveau des pays sont encore plus marqu\u00e9s. Le Br\u00e9sil est en t\u00eate avec 76 % \u2013 14 points au-dessus de la moyenne mondiale. L&rsquo;Allemagne affiche le taux de d\u00e9ploiement d&rsquo;AI le plus bas avec 46 % \u2013 16 points en dessous.  <\/p><p class=\"mb-0\">Cependant, ce qui est plus int\u00e9ressant, c&rsquo;est la fa\u00e7on dont diff\u00e9rents pays \u00e9chelonnent l&rsquo;investissement et le d\u00e9ploiement. Certains march\u00e9s continuent de se structurer pour atteindre leurs ambitions en mati\u00e8re d&rsquo;AI. D&rsquo;autres sont plus avanc\u00e9s que ne le sugg\u00e8rent les chiffres mondiaux.\u00a0<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L&rsquo;<b>Inde<\/b> et le <b>Br\u00e9sil<\/b> sont les pays o\u00f9 l&rsquo;ambition et l&rsquo;action correspondent le mieux. Tous deux font \u00e9tat de taux de d\u00e9ploiement \u00e9lev\u00e9s (68 % et 76 %) et se classent au premier et troisi\u00e8me rang mondial pour leurs projets d&rsquo;augmentation des investissements de 25 % ou plus.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/line-chart-up.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L&rsquo;<b>Allemagne<\/b> a les projets d&rsquo;investissement dans l&rsquo;AI les plus agressifs d&rsquo;Europe \u2013 53 % pr\u00e9voient d&rsquo;augmenter l&rsquo;investissement de 25 % ou plus \u2013 mais son taux de d\u00e9ploiement (46 %) est de 16 points inf\u00e9rieur \u00e0 la moyenne mondiale.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/box.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    \u00c0 <b>Singapour<\/b>, le d\u00e9ploiement est bien en avance sur l&rsquo;intention d&rsquo;investissement. 72 % ont un agent d&rsquo;AI de communication client en service, mais seulement 40 % pr\u00e9voient d&rsquo;augmenter l&rsquo;investissement de 25 % ou plus en 2026.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-exclamation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Le <b>Canada<\/b> fait preuve de la plus grande prudence. 49 % ont des agents d&rsquo;AI en production, et seulement 42 % pr\u00e9voient d&rsquo;augmenter l&rsquo;investissement de 25 % ou plus en 2026 \u2013 contre 67 % de d\u00e9ploiement et 61 % d&rsquo;intention d&rsquo;investissement aux \u00c9tats-Unis.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-py hub-altblock bg-light-subtle\" data-theme=\"dark\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 ps-md-7 ps-lg-10 text-center pb-4 pb-lg-0\">\r\n                        <img decoding=\"async\" width=\"648\" height=\"425\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase.png\" class=\"img-fluid\" alt=\"Image for Que faire de cela\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase-1024x672.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/04\/SI-Bento-AI-Scale-Phase-768x504.png 768w\" \/>                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h4 mb-0\">Que faire de cela<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p><b>62 % des organisations ont un agent d&rsquo;AI de communication client en service. 88 % en auront un d&rsquo;ici la fin de 2026.<\/b><\/p><p>Arriver en production a \u00e9t\u00e9 difficile, et la plupart des entreprises y sont parvenues. Mais les donn\u00e9es sugg\u00e8rent que sortir du purgatoire des projets pilotes n&rsquo;\u00e9tait pas la partie la plus difficile.<\/p><p>Les organisations qui prennent de l&rsquo;avance ne d\u00e9battent plus des d\u00e9lais de production ou des dossiers d&rsquo;investissement. Elles ont d\u00e9ploy\u00e9, elles passent \u00e0 l&rsquo;\u00e9chelle \u2013 et ce qu&rsquo;elles ont trouv\u00e9 de l&rsquo;autre c\u00f4t\u00e9 n&rsquo;est pas ce que le march\u00e9 attendait.<\/p><p class=\"mb-0\">La communication client par l&rsquo;AI a enfin quitt\u00e9 le stade pilote. Mais ce qui se passe une fois que les entreprises ont r\u00e9ussi leur lancement change radicalement la question que chaque leader des communications par l&rsquo;AI devrait se poser en ce moment.  <\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"author":18,"featured_media":184699,"template":"","meta":{"_acf_changed":true},"class_list":["post-194219","ai-prod-chapter","type-ai-prod-chapter","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Du stade pilote \u00e0 la production dans la communication client par l&#039;AI - Sinch<\/title>\n<meta name=\"description\" content=\"Les entreprises ont d\u00e9pass\u00e9 les pilotes d&#039;AI dans la communication client. 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