{"id":193090,"date":"2026-06-19T14:12:35","date_gmt":"2026-06-19T14:12:35","guid":{"rendered":"https:\/\/sinch.com\/voice\/integrations\/genesys-2\/"},"modified":"2026-06-19T14:12:35","modified_gmt":"2026-06-19T14:12:35","slug":"genesys","status":"publish","type":"voice_integrations","link":"https:\/\/sinch.com\/es\/voice\/integrations\/genesys\/","title":{"rendered":"Genesys"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">La integraci\u00f3n de Genesys con Sinch admite un <a href=\"https:\/\/sinch.com\/blog\/genesys-byoc\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trae tu propio operador (BYOC)<\/a> modelo, que te ayuda a reducir el gasto en telecomunicaciones, conservar la propiedad de los n\u00fameros y ofrecer llamadas de alta calidad en una red redundante. Sinch proporciona una red troncal de voz rentable, fiable y escalable para tu centro de contacto Genesys Cloud a trav\u00e9s de nuestras troncales SIP el\u00e1sticas. Gestiona tu propia configuraci\u00f3n de telefon\u00eda, n\u00fameros de tel\u00e9fono y relaciones de red, y obt\u00e9n acceso a anal\u00edticas avanzadas y herramientas de resoluci\u00f3n de problemas que van m\u00e1s all\u00e1 del servicio predeterminado.\u00a0<\/p>\n\n\n\r\n    <aside data-content-type=\"longform\"  class=\"banner-block longform-spacings rounded-lg shadow-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 bg-light\" data-theme=\"light\" aria-labelledby=\"banner-block-block_3e4fbf3486e7a789e845abcfb146005c\">\r\n                    <p class=\"text-uppercase section-caption text-body-color\">\r\n                Caracter\u00edsticas y ventajas principales            <\/p>\r\n                                    <div class=\"mb-0 text-body-color\">\r\n                            <\/div>\r\n        \r\n        <ul class=\"mt-3 mb-0 ps-6 text-body-color\"><li><p class=\"mb-0\">Paga solo por lo que utilizas con un modelo basado en el uso que ayuda a reducir las altas tarifas de los operadores y reduce los costes de voz para medianas y grandes empresas.<\/p><\/li><li><p class=\"mb-0\">Una red redundante de nivel empresarial coubicada en AWS con Genesys Cloud ofrece baja latencia, alto tiempo de actividad y una calidad de llamada uniformemente clara. <\/p><\/li><li><p class=\"mb-0\">Gestiona troncales, n\u00fameros y enrutamiento a trav\u00e9s de un panel de control de autoservicio y API, mientras mantienes las relaciones con los operadores existentes y la propiedad de tus datos. <\/p><\/li><li><p>Elige tu operador, transfiere n\u00fameros seg\u00fan tus condiciones y configura troncales en tiempo real. Las anal\u00edticas avanzadas y las herramientas de autoprovisi\u00f3n te brindan un control total.\u00a0<\/p><\/li><\/ul>\r\n    <\/aside>\r\n\r\n\n\n\n<p class=\"wp-block-paragraph\">Consigue comunicaciones de voz fluidas y escalables con conectividad PSTN fiable en tu red troncal de voz escalable para tu centro de contacto Genesys Cloud.\u00a0<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gestiona las conversaciones de los clientes en Genesys con la troncal Elastic SIP de Sinch.<\/strong>\u00a0<\/p>\n\n\n<\/div> <\/div> <\/div> <\/div> \n\n\r\n    <section data-content-type=\"component\" id=\"block-fdf3e3376d1eb0c8a6f3171f43435678\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">C\u00f3mo aprovechar las troncales SIP el\u00e1sticas de Sinch con Genesys<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Empresas globales                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Centraliza la voz en todo el mundo en una sola red, mant\u00e9n tus n\u00fameros locales y ofrece llamadas uniformes y de alta calidad desde cualquier lugar.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Empresas estacionales                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Escala la capacidad de llamadas al instante para los picos de vacaciones o viajes, y luego red\u00facela para evitar pagar por l\u00edneas no utilizadas durante los per\u00edodos m\u00e1s tranquilos.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Clientes de Genesys                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Reemplaza la voz predeterminada con Sinch para reducir costes, mejorar la calidad de las llamadas y obtener herramientas de diagn\u00f3stico avanzadas sin interrumpir las operaciones.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Migraciones a la nube                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mueve la telefon\u00eda a la nube con un socio experimentado que simplifica la portabilidad y ofrece transiciones sin tiempo de inactividad.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Integraci\u00f3n de Genesys con Sinch: preguntas frecuentes <\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-81df0ba1b12e861b118f4862c9604b91-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-1\">\r\n                                            \u00bfCu\u00e1les son las ventajas de BYOC frente al uso de Genesys Cloud Voice?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-81df0ba1b12e861b118f4862c9604b91-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Traer tu propio operador (BYOC) con la integraci\u00f3n de Genesys te permite reducir costes con mejores tarifas, obtener un mayor control sobre los n\u00fameros y el enrutamiento, y acceder a anal\u00edticas avanzadas para la resoluci\u00f3n de problemas. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-81df0ba1b12e861b118f4862c9604b91-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-2\">\r\n                                            \u00bfC\u00f3mo se compara la fiabilidad de la red y la asistencia de Sinch con las de otros operadores?                                         <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-81df0ba1b12e861b118f4862c9604b91-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sinch posee una red estadounidense independiente de voz coubicada en AWS con <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/4957f0db-407c-4367-a160-86c626423bcf\">Genesys Cloud<\/a>. Cada cliente obtiene acceso directo al NOC las 24 horas, los 7 d\u00edas de la semana y una incorporaci\u00f3n de la mano de expertos.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-81df0ba1b12e861b118f4862c9604b91-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-3\">\r\n                                            \u00bfC\u00f3mo de f\u00e1cil es transferir nuestros n\u00fameros actuales a Sinch?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-81df0ba1b12e861b118f4862c9604b91-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Transfiere peque\u00f1os lotes a trav\u00e9s del panel de control, o deja que Sinch gestione proyectos grandes o complejos de principio a fin.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-81df0ba1b12e861b118f4862c9604b91-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-4\">\r\n                                            \u00bfCu\u00e1les son los requisitos previos para la integraci\u00f3n de Genesys con Sinch?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-81df0ba1b12e861b118f4862c9604b91-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Necesitas una suscripci\u00f3n activa a Genesys Cloud y un acuerdo con Sinch con la <a href=\"https:\/\/sinch.com\/voice\/sip-trunking\/elastic\/\">troncal Elastic SIP<\/a> habilitada.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-81df0ba1b12e861b118f4862c9604b91-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-5\">\r\n                                            \u00bfC\u00f3mo funciona el proceso de integraci\u00f3n de Genesys?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-81df0ba1b12e861b118f4862c9604b91-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Crea una troncal Elastic SIP de Sinch, vinc\u00falala a Genesys Cloud y empieza a realizar llamadas desde el entorno compartido de AWS.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-81df0ba1b12e861b118f4862c9604b91-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-6\">\r\n                                            \u00bfQu\u00e9 funciones de seguridad se incluyen con la integraci\u00f3n de Genesys?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-81df0ba1b12e861b118f4862c9604b91-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-81df0ba1b12e861b118f4862c9604b91-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">El servicio incluye cifrado TLS\/SRTP, cumplimiento de <a href=\"https:\/\/sinch.com\/voice\/security\/stirshaken\/\">STIR\/SHAKEN<\/a>, <a href=\"https:\/\/sinch.com\/voice\/e911\/\">E911<\/a>, listas de control de acceso IP y autorizaci\u00f3n <a href=\"https:\/\/sinch.com\/voice\/sip-trunking\/\">SIP<\/a> para una protecci\u00f3n de extremo a extremo.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/es\/voice\/integrations\/genesys\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u00bfCu\u00e1les son las ventajas de BYOC frente al uso de Genesys Cloud Voice? 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