{"id":187277,"date":"2026-05-27T13:45:58","date_gmt":"2026-05-27T13:45:58","guid":{"rendered":"https:\/\/sinch.com\/voice\/customer-stories\/livevox-2\/"},"modified":"2026-05-27T13:45:59","modified_gmt":"2026-05-27T13:45:59","slug":"livevox","status":"publish","type":"voice_cust_stories","link":"https:\/\/sinch.com\/es\/voice\/historias-de-clientes\/livevox\/","title":{"rendered":"C\u00f3mo LiveVox optimiza las comunicaciones por voz y SMS con la troncal SIP el\u00e1stica"},"content":{"rendered":"\n<p>Desde 1999, LiveVox ha ayudado a las empresas a crear conexiones significativas con sus clientes a trav\u00e9s de voz, SMS, email y chat. La soluci\u00f3n de centro de contacto basada en la nube fue adquirida por NICE en 2023, lo que les permiti\u00f3 ayudar a a\u00fan m\u00e1s empresas a mejorar su interacci\u00f3n con los clientes.\u00a0<\/p>\n\n\n\n<p>Pero incluso para jugadores experimentados como LiveVox, gestionar m\u00faltiples canales de comunicaci\u00f3n presenta desaf\u00edos \u00fanicos. Se enfrentaron a limitaciones con su sistema de enrutamiento de llamadas para las devoluciones de llamadas por SMS, lo que afect\u00f3 la experiencia del cliente y aument\u00f3 el tiempo dedicado a la resoluci\u00f3n de problemas.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Encontrar la soluci\u00f3n adecuada para una comunicaci\u00f3n perfecta<\/h2>\n\n\n\n<p>La b\u00fasqueda de LiveVox de un enfoque m\u00e1s integrado les llev\u00f3 al servicio de troncal SIP el\u00e1stica (EST) de Sinch. La soluci\u00f3n ofrec\u00eda exactamente lo que necesitaban: la capacidad de unificar sus operaciones de voz y SMS.\u00a0<\/p>\n\n\n\n<p>El servicio EST tambi\u00e9n proporciona a LiveVox un control exhaustivo sobre sus canales de comunicaci\u00f3n. A trav\u00e9s de un \u00fanico panel de control, su equipo puede:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Permitir a los clientes usar n\u00fameros de SMS para devoluciones de llamadas de voz\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitorizar m\u00e9tricas cr\u00edticas como la calidad de las llamadas y la entrega de SMS\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configurar c\u00f3digos largos para SMS y voz\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Optimizar las migraciones de clientes con una interrupci\u00f3n m\u00ednima\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Desbloquear la eficiencia con una plataforma EST unificada<\/h2>\n\n\n\n<p>El servicio EST de Sinch aport\u00f3 mejoras inmediatas a las operaciones de LiveVox. El panel de control unificado redujo significativamente el tiempo dedicado a la resoluci\u00f3n de problemas, mientras que la funcionalidad de devoluci\u00f3n de llamadas perfecta cre\u00f3 una experiencia m\u00e1s fluida para los usuarios finales.\u00a0<\/p>\n\n\n\n<p>La estabilidad y las capacidades de autoservicio de la plataforma han sido cruciales para el crecimiento de LiveVox. Han incorporado con \u00e9xito m\u00e1s de 50 proyectos y cientos de n\u00fameros de tel\u00e9fono. Esta escalabilidad ha sido particularmente importante a medida que LiveVox contin\u00faa ampliando sus ofertas de servicios.\u00a0<\/p>\n\n\n\n<p>\u00abSinch realmente ha potenciado nuestra plataforma al facilitar la gesti\u00f3n tanto de SMS como de voz\u201d, dijo Oscar Orozco, ingeniero s\u00e9nior de voz en LiveVox. \u201cNuestros clientes aprecian la flexibilidad y las funciones de devoluci\u00f3n de llamadas perfectas que mejoran el recorrido del cliente\u00bb.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Escalar el \u00e9xito a medida que cambian las necesidades<\/h2>\n\n\n\n<p>La asociaci\u00f3n con EST de Sinch abord\u00f3 los desaf\u00edos de comunicaci\u00f3n iniciales de LiveVox y los ha preparado para el crecimiento en el panorama de los centros de contacto.\u00a0<\/p>\n\n\n\n<p>LiveVox planea continuar integrando los servicios de voz y mensajer\u00eda de Sinch para ampliar sus ofertas de comunicaci\u00f3n. Ahora est\u00e1n mejor posicionados para satisfacer las necesidades del cliente y adaptarse a las tendencias del mercado.<\/p>\n","protected":false},"featured_media":150409,"template":"","meta":{"_acf_changed":false},"customer_stories_industry":[667],"customer_stories_products":[653],"class_list":["post-187277","voice_cust_stories","type-voice_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-telecomunicaciones","customer_stories_products-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u00f3mo LiveVox optimiza las comunicaciones por voz y SMS con la troncal SIP el\u00e1stica - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/es\/voice\/historias-de-clientes\/livevox\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo LiveVox optimiza las comunicaciones por voz y SMS con la troncal SIP el\u00e1stica - Sinch\" \/>\n<meta property=\"og:description\" content=\"Desde 1999, LiveVox ha ayudado a las empresas a crear conexiones significativas con sus clientes a trav\u00e9s de voz, SMS, email y chat. 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