{"id":64246,"date":"2024-07-18T06:39:31","date_gmt":"2024-07-18T06:39:31","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/resources\/brave-new-world-experiencia-del-cliente-en-2022\/"},"modified":"2025-01-28T17:01:48","modified_gmt":"2025-01-28T17:01:48","slug":"brave-new-world-experiencia-del-cliente-en-2022","status":"publish","type":"resources","link":"https:\/\/sinch.com\/es\/resources\/brave-new-world-experiencia-del-cliente-en-2022\/","title":{"rendered":"Brave New World: Experiencia del cliente en 2022"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Informe anual de experiencia del cliente<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 \">\r\n                                Brave New World                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Experiencia del cliente<\/p><p class=\"mb-0\">\u00bfNecesitas saber qu\u00e9 quieren los consumidores? \u00a1Nosotros tambi\u00e9n! Por eso hemos encuestado a 3000 consumidores de todo el mundo. Y algunas de sus respuestas te sorprender\u00e1n.<\/p><\/div>\r\n                        \r\n                        <ul class=\"list-styled-check m-0 text-body-color\"><li><p>\u00bfTienes experiencia?<\/p><\/li><li><p>\u00bfQu\u00e9 quieren realmente los consumidores este a\u00f1o?<\/p><\/li><\/ul>\r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/image.m.sinch.com\/lib\/fe28117473640475771179\/m\/1\/847e2a7f-54ac-46c8-bd09-e245647495f4.pdf\" target=\"_blank\" class=\"btn btn-secondary btn-lg btn-animated\" >Descarga el informe<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Brave New World\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-768x535.png 768w\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-f1638cc25c28f1cfd85717eb3a299ef6\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center  justify-content-center text-center\">\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-50aebb71b5a6395ac23ab72ae2f29f70\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tendencia 1<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Conectemos con los clientes&#8230;<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Los consumidores se enfrentan a un tsunami de notificaciones, y algunas de ellas han duplicado su volumen de 2019 a 2020. Pero \u00bfhay alguna forma de que estas comunicaciones ofrezcan m\u00e1s valor? Descubrimos que a los consumidores les encanta el contenido enriquecido y que les gustar\u00eda que los mensajes lo incluyeran:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02.png\" class=\"img-fluid\" alt=\"Imagen para Conectemos con los clientes...\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-768x535.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                90\u00a0%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    de los clientes querr\u00edan poder<br \/>\r\nresponder a los mensajes para hacer preguntas.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-e13752a8e558188bed97f5941148f6df\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tendencia 2<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Todo se basa en la confianza&#8230;<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Cuando se trata de negocios, de cualquier negocio, la confianza lo es todo. Y todas las interacciones del cliente, independientemente del canal, giran en torno a ella. Encontramos una estrecha relaci\u00f3n entre una buena experiencia del cliente y la confianza en una marca, en una gran variedad de sectores:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03.png\" class=\"img-fluid\" alt=\"Imagen para Todo se basa en la confianza...\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-768x535.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                87\u00a0%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    de los clientes evita activamente comprar<br \/>\r\nproductos de marcas en las que no conf\u00eda.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-6123a23faa3adfb420918afd78d3e1a7\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Tendencia 3<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">El secreto est\u00e1 en la mezcla&#8230;<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">La CX ha superado la omnicanalidad para convertirse en una comunicaci\u00f3n fluida de verdad. En cualquier canal y en cualquier momento: una conversaci\u00f3n, m\u00faltiples opciones. Descubrimos que los clientes cada vez interact\u00faan m\u00e1s con los chatbots y que la mezcla de inteligencia artificial y agentes humanos ha podido ofrecer por fin una experiencia de usuario m\u00e1s natural y satisfactoria:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04.png\" class=\"img-fluid\" alt=\"Imagen para El secreto est\u00e1 en la mezcla...\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-768x535.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                95\u00a0%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    de los clientes quiere poder pasar<br \/>\r\nal instante de un chat de mensajer\u00eda a una llamada de voz.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-8b904db305192dd2c0ea9deaa732edc4\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-sand  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-8b904db305192dd2c0ea9deaa732edc4-0\">\r\n                                                                    \u00abHoy en d\u00eda, el 89&nbsp;% de los consumidores dice que quiere poder mantener conversaciones bidireccionales a trav\u00e9s de canales de mensajer\u00eda y aplicaciones. Quieren experiencias enriquecedoras que les permitan actuar como prefieran\u00bb.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                    \r\n\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    ","protected":false},"author":3,"featured_media":0,"menu_order":22,"template":"","meta":{"_acf_changed":false,"footnotes":""},"resources_category":[403],"class_list":["post-64246","resources","type-resources","status-publish","hentry","resources_category-informes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brave New World: Experiencia del cliente en 2022<\/title>\n<meta name=\"description\" content=\"Un mundo nuevo para la experiencia del usuario. Consigue el informe para conocer las \u00faltimas tendencias en CX y leer historias que te inspirar\u00e1n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/es\/resources\/brave-new-world-experiencia-del-cliente-en-2022\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Brave New World: Experiencia del cliente en 2022\" \/>\n<meta property=\"og:description\" content=\"Un mundo nuevo para la experiencia del usuario. 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