{"id":194011,"date":"2026-06-25T15:09:29","date_gmt":"2026-06-25T15:09:29","guid":{"rendered":"https:\/\/sinch.com\/resources\/2026-capacidades-criticas-para-cpaas-de-gartner\/"},"modified":"2026-06-25T15:09:29","modified_gmt":"2026-06-25T15:09:29","slug":"2026-capacidades-criticas-para-cpaas-de-gartner","status":"publish","type":"resources","link":"https:\/\/sinch.com\/es\/resources\/2026-capacidades-criticas-para-cpaas-de-gartner\/","title":{"rendered":"Informe de Capacidades cr\u00edticas para CPaaS de Gartner\u00ae de 2026"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py glow glow-start glow-top bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Informe<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Sinch obtiene la puntuaci\u00f3n m\u00e1s alta en dos de los cinco Casos de uso del informe Capacidades cr\u00edticas\u2122 para CPaaS de Gartner\u00ae de 2026\u00a0                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Ya est\u00e1 aqu\u00ed el informe de Capacidades cr\u00edticas para CPaaS de Gartner\u00ae de 2026. Sinch obtuvo sistem\u00e1ticamente puntuaciones de entre 4,53 y 4,70 sobre 5,0 en los cinco Casos de uso evaluados, lo que creemos que es una poderosa validaci\u00f3n de nuestra misi\u00f3n: construir la base de mayor confianza para las comunicaciones inteligentes con los clientes en la era de la AI. <\/p><p class=\"mb-0\"><b>Lo que encontrar\u00e1s en el informe:\u00a0<\/b><\/p><\/div>\r\n                        \r\n                        <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Qu\u00e9 puntuaci\u00f3n obtuvieron todos los proveedores evaluados en los cinco casos de uso de CPaaS <\/p><\/li><li><p class=\"mb-0\">La metodolog\u00eda de Gartner y las capacidades ponderadas en cada caso de uso <\/p><\/li><li><p class=\"mb-0\">D\u00f3nde obtuvo Sinch la puntuaci\u00f3n m\u00e1s alta y c\u00f3mo aplicar los resultados a tu propia evaluaci\u00f3n <\/p><\/li><\/ul>\r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Leer el informe completo<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"648\" height=\"735\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image-1.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Sinch obtiene la puntuaci\u00f3n m\u00e1s alta en dos de los cinco Casos de uso del informe Capacidades cr\u00edticas\u2122 para CPaaS de Gartner\u00ae de 2026\u00a0\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image-1.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image-1-264x300.png 264w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image-1-903x1024.png 903w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image-1-768x871.png 768w\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-7c44f3ab165fbc02e0c76db477d8eca7\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Por qu\u00e9 es importante el informe Capacidades cr\u00edticas\u2122 de Gartner\u00ae<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Al llevar las comunicaciones de AI de la fase piloto a la de producci\u00f3n, no solo necesitas un l\u00edder del mercado; necesitas una infraestructura dise\u00f1ada para el caso de uso exacto que est\u00e1s implementando.  <\/p><p class=\"mb-0\">El informe de Capacidades cr\u00edticas para CPaaS de Gartner, publicado junto con el Magic Quadrant\u2122 (donde <a href=\"https:\/\/sinch.com\/resources\/2026-gartner-magic-quadrant\/\">Sinch fue nombrado L\u00edder<\/a> este a\u00f1o por cuarta vez consecutiva), proporciona lo que consideramos la informaci\u00f3n independiente que las empresas necesitan para determinar qu\u00e9 plataformas CPaaS pueden respaldar su hoja de ruta a largo plazo a escala mundial.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1175\" height=\"1280\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Figure4-scaled.png\" class=\"img-fluid\" alt=\"Imagen para Por qu\u00e9 es importante el informe Capacidades cr\u00edticas\u2122 de Gartner\u00ae\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Figure4-scaled.png 2351w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Figure4-276x300.png 276w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Figure4-940x1024.png 940w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Figure4-768x836.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Figure4-1411x1536.png 1411w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Figure4-1881x2048.png 1881w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-b28d5ea4d4f84799557143325353bf1a\" class=\"section section-altblo section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Dentro de la evaluaci\u00f3n de 2026<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">En<b> <\/b>el informe de este a\u00f1o, Sinch obtuvo puntuaciones de entre 4,53 y 4,70 sobre 5,0 en los cinco casos de uso evaluados por Gartner, unas puntuaciones que consideramos sistem\u00e1ticamente altas:<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Comunicaciones b\u00e1sicas: 4,70 sobre 5,0. Aseg\u00farate de que tus alertas cr\u00edticas, mensajes de marketing y c\u00f3digos de seguridad lleguen de forma fiable a los clientes por los canales que utilizan: mensajer\u00eda, voz y email.<br><\/p><\/li><li><p class=\"mb-0\">Comunicaciones de voz avanzadas: 4,69 sobre 5,0. Crea experiencias de voz atractivas y fiables mientras gestionas a la perfecci\u00f3n la compleja normativa de telecomunicaciones y la protecci\u00f3n contra el fraude en un segundo plano. <br><\/p><\/li><li><p class=\"mb-0\">Experiencia del cliente conversacional: 4,67 sobre 5,0. Crea recorridos del cliente enriquecidos combinando mensajer\u00eda avanzada, v\u00eddeo y bots en una experiencia omnicanal orquestada.  <\/p><\/li><li><p class=\"mb-0\">Uso de organizaciones multinacionales: 4,66 sobre 5,0. Escala las interacciones con los clientes en diferentes canales y regiones a trav\u00e9s de una \u00fanica plataforma empresarial unificada. Sinch recibi\u00f3 la puntuaci\u00f3n m\u00e1s alta de todos los proveedores evaluados para este caso de uso. <\/p><\/li><li><p class=\"mb-0\">V\u00eddeo: 4,53 sobre 5,0. Integra capacidades de v\u00eddeo fiables y de alta calidad directamente en tus aplicaciones para facilitar la colaboraci\u00f3n, la telemedicina, la educaci\u00f3n y mucho m\u00e1s. <\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Leer el informe completo<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"735\" height=\"648\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image_2-1-1.png\" class=\"img-fluid\" alt=\"Imagen para Dentro de la evaluaci\u00f3n de 2026\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image_2-1-1.png 1470w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image_2-1-1-300x264.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image_2-1-1-1024x903.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/06\/SI_Gartner_2026_Resource_Hero-Image_2-1-1-768x677.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-4aec02836f5e778d126e064360398661\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Conectamos cada empresa con cada cliente, en cualquier parte del mundo\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p>Tanto si est\u00e1s escalando comunicaciones b\u00e1sicas, implementaciones complejas en varias regiones, experiencias de voz basadas en AI o recorridos del cliente conversacionales, Sinch proporciona una base de confianza para disfrutar de unas comunicaciones inteligentes y seguras, ayudando a las empresas a fortalecer las relaciones, ofrecer mejores experiencias y crecer con confianza. <\/p><p class=\"mb-0\">M\u00e1s de 200.000 empresas en m\u00e1s de 190 pa\u00edses (incluidos Google, Uber, PayPal, Visa y Tinder) conf\u00edan en la infraestructura de Sinch para casi un bill\u00f3n de interacciones anuales a trav\u00e9s de mensajer\u00eda, voz y email.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"406\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Map-Global-Comms.png\" class=\"img-fluid\" alt=\"Imagen para Conectamos cada empresa con cada cliente, en cualquier parte del mundo\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Map-Global-Comms.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Map-Global-Comms-300x188.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Map-Global-Comms-1024x642.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Map-Global-Comms-768x481.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <a href=\"https:\/\/sinch.com\/ai\/\" class=\"card-link text-decoration-none \" title=\"Comunicaci\u00f3n nativa de IA \">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Comunicaci\u00f3n nativa de IA                             <\/h3>\r\n       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Todo dise\u00f1ado para la nueva era de la comunicaci\u00f3n con el cliente.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">Descubre nuestras capacidades de IA<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <a href=\"https:\/\/sinch.com\/\" class=\"card-link text-decoration-none \" title=\"Una plataforma unificada \">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Una plataforma unificada                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Experimenta el poder de una plataforma verdaderamente unificada. Nuestra soluci\u00f3n de correo nativa entrega el 95 % de los mensajes en la bandeja de entrada (frente al 85 % de media del sector) y est\u00e1 totalmente integrada con nuestros m\u00e1s de 14 canales de mensajer\u00eda y voz para lograr conversaciones fluidas y potentes.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">Explora nuestros canales <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <a href=\"https:\/\/sinch.com\/infrastructure\/\" class=\"card-link text-decoration-none \" title=\"Calidad de voz y escala superiores\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/earth-americas.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Calidad de voz y escala superiores                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Conf\u00eda en nuestra infraestructura de voz superior. Operamos la red de voz de nivel 1 independiente m\u00e1s grande de Norteam\u00e9rica y ofrecemos una fiabilidad y escala inigualables, listas para el crecimiento explosivo de la voz por IA. <br \/>\r\n                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">Descubre nuestra red<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                    <div class=\"container\">\r\n                        <div class=\"d-flex flex-column flex-md-row align-items-start justify-content-between gap-6 gap-md-7 gap-lg-9\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Delivering on the use cases that matter to our customers&nbsp;<\/h2>\r\n                    <\/div>\r\n                                                            <\/div>\r\n                                                            <div class=\"\">\r\n                                            <div class=\"d-flex gap-4\">\r\n            <button data-carousel-role=\"prev\" 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data-carousel=\"block-27d5a6aba85702e36d80d21874c858d3\" data-carousel-active-index=\"0\" data-carousel-dragable=\"true\" data-cursor-helper=\"Drag\">\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-sand  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/07\/Gartner-peer-insights-only-logo-2x.png\" alt=\"Logotipo del testimonio de Directora ejecutiva (CEO)\">\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-27d5a6aba85702e36d80d21874c858d3-0\">\r\n                                                                    \u2605 \u2605 \u2605 \u2605 \u2605<br \/>\r\n\u00ab\u00a1Excelentes productos y asistencia! F\u00e1cil de usar\u00bb.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-27d5a6aba85702e36d80d21874c858d3-0\">\r\n                                                                            Directora ejecutiva (CEO)                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Industria de las telecomunicaciones<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                                                                            <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/www.gartner.com\/reviews\/market\/communications-platform-as-a-service\/vendor\/sinch\/product\/sinch\/review\/view\/6736934\" target=\"_blank\" class=\"btn-arrow fs-sm \" >Leer la rese\u00f1a completa<\/a>\r\n                                                        <\/div>\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                                    <div class=\"col-12\" data-carousel-slide=\"1\">\r\n                                        <div class=\"quote carousel-item bg-sand  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/07\/Gartner-peer-insights-only-logo-2x.png\" alt=\"Logotipo del testimonio de Responsable de marketing digital\">\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-27d5a6aba85702e36d80d21874c858d3-1\">\r\n                                                                    \u2605 \u2605 \u2605 \u2605 \u2605<br \/>\r\n\u00abLa mejor soluci\u00f3n para la comunicaci\u00f3n con el cliente y la interacci\u00f3n\u00bb                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-27d5a6aba85702e36d80d21874c858d3-1\">\r\n                                                                            Responsable de marketing digital                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Industria de las telecomunicaciones<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                                                                            <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/www.gartner.com\/reviews\/market\/communications-platform-as-a-service\/vendor\/sinch\/product\/sinch\/review\/view\/6658434\" target=\"_blank\" class=\"btn-arrow fs-sm \" >Leer la rese\u00f1a completa<\/a>\r\n                                                        <\/div>\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                                    <div class=\"col-12\" data-carousel-slide=\"2\">\r\n                                        <div class=\"quote carousel-item bg-sand  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/07\/Gartner-peer-insights-only-logo-2x.png\" alt=\"Logotipo del testimonio de Director de Operaciones\">\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-27d5a6aba85702e36d80d21874c858d3-2\">\r\n                                                                    \u2605 \u2605 \u2605 \u2605 \u2605<br \/>\r\n\u00abLa capacidad de respuesta del equipo y la funcionalidad perfecta destacan como puntos fuertes\u00bb                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-27d5a6aba85702e36d80d21874c858d3-2\">\r\n                                                                            Director de Operaciones                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Sector bancario<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                                                                            <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/www.gartner.com\/reviews\/market\/communications-platform-as-a-service\/vendor\/sinch\/product\/sinch\/review\/view\/6455572\" target=\"_blank\" class=\"btn-arrow fs-sm \" >Leer la rese\u00f1a completa<\/a>\r\n                                                        <\/div>\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                                    <div class=\"col-12\" data-carousel-slide=\"3\">\r\n                                        <div class=\"quote carousel-item bg-sand  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/07\/Gartner-peer-insights-only-logo-2x.png\" alt=\"Logotipo del testimonio de Responsable de Marketing\">\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-27d5a6aba85702e36d80d21874c858d3-3\">\r\n                                                                    \u2605 \u2605 \u2605 \u2605 \u2605<br \/>\r\n\u00abSinch es nuestro proveedor de comunicaciones preferido\u00bb.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-27d5a6aba85702e36d80d21874c858d3-3\">\r\n                                                                            Responsable de Marketing                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Sector de energ\u00eda y servicios p\u00fablicos<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                                                                            <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/www.gartner.com\/reviews\/market\/communications-platform-as-a-service\/vendor\/sinch\/product\/sinch\/review\/view\/6452628\" target=\"_blank\" class=\"btn-arrow fs-sm \" >Leer la rese\u00f1a completa<\/a>\r\n                                                        <\/div>\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\"  id=\"form\" class=\"section section-py form-block bg-primary\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-12 col-lg-8 justify-content-center\">\r\n\r\n                    <div class=\"\">\r\n\r\n\r\n                        <div class=\"form-block-container shadow-lg bg-body px-5 py-7 p-md-9\" data-theme=\"light\">\r\n\r\n                            \r\n\r\n                                <!-- MARKETING CLOUD Form Container -- Start -->\r\n                                <div class=\"marketing-cloud-form-container\">\r\n                                    \r\n\r\n                                    \r\n                                    <iframe\r\n                                        id=\"marketing-cloud-form\"\r\n                                        class=\"marketing-cloud-iframe\"\r\n                                        data-iframe-params=\"utm_source,utm_medium,utm_campaign,utm_term,utm_content,transid,gclid,intcmp,msclkid\"\r\n                                        src=\"https:\/\/cloud.m.sinch.com\/sinchform1_0?referrer=https%3A%2F%2Fsinch.com%2Fes%2Fwp-json%2Fwp%2Fv2%2Fresources%2F194011&#038;lang=es&#038;theme=sinch.com\"\r\n                                        title=\"Formulario de contacto\"\r\n                                        style=\"width: 100%;\">\r\n                                    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Critical Capabilities for Communications Platform as a Service, Ajit Patankar, Pankil Sheth, Lisa Unden-Farboud, 20 de mayo de 2026. <\/p><p>GARTNER es una marca comercial registrada y una marca de servicio de Gartner, Inc. y\/o de sus afiliados en los EE. UU. e internacionalmente, y se utiliza aqu\u00ed con permiso. Todos los derechos reservados. <\/p><p>Gartner no respalda a ning\u00fan proveedor, producto o servicio descrito en sus publicaciones de investigaci\u00f3n, y no aconseja a los usuarios de tecnolog\u00eda que seleccionen solo a los proveedores con las calificaciones m\u00e1s altas u otra designaci\u00f3n. Las publicaciones de investigaci\u00f3n de Gartner consisten en las opiniones de la organizaci\u00f3n de investigaci\u00f3n de Gartner y no deben interpretarse como declaraciones de hechos. Gartner renuncia a todas las garant\u00edas, expresas o impl\u00edcitas, con respecto a esta investigaci\u00f3n, incluidas las garant\u00edas de comerciabilidad o idoneidad para un fin determinado. <\/p><p class=\"mb-0\">Este gr\u00e1fico fue publicado por Gartner, Inc. como parte de un documento de investigaci\u00f3n m\u00e1s amplio y debe evaluarse en el contexto del documento completo. El documento de Gartner est\u00e1 disponible previa petici\u00f3n a Sinch.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"author":19,"featured_media":193708,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"resources_category":[403],"class_list":["post-194011","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources_category-informes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lee el Informe de Capacidades cr\u00edticas para CPaaS de Gartner\u00ae de 2026 | Sinch<\/title>\n<meta name=\"description\" content=\"Sinch obtiene la puntuaci\u00f3n m\u00e1s alta en dos de los cinco casos de uso evaluados en el informe Capacidades cr\u00edticas para CPaaS de Gartner\u00ae\ufe0f de 2026. 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