{"id":62038,"date":"2024-06-11T08:44:14","date_gmt":"2024-06-11T08:44:14","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/products\/contact-pro\/"},"modified":"2026-02-12T13:56:16","modified_gmt":"2026-02-12T13:56:16","slug":"contact-pro","status":"publish","type":"products","link":"https:\/\/sinch.com\/es\/products\/contact-pro\/","title":{"rendered":"Contact Pro"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">Contact Pro<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Una experiencia de asistencia omnicanal de primer nivel                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Ofrece un servicio al cliente omnicanal de cinco estrellas con una \u00fanica soluci\u00f3n: llamadas, emails, chat web, v\u00eddeo, SMS y aplicaciones de mensajer\u00eda, \u00a1todo en un mismo lugar!<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Habla con un experto<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"789\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Una experiencia de asistencia omnicanal de primer nivel\" fetchpriority=\"high\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-300x183.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-1024x623.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-768x468.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                \n\r\n        <div class=\"clients clients-default\">\r\n                            <div class=\"clients-title container text-accent fs-sm\">\r\n                                            <div class=\"text-center mb-4\">\r\n                            M\u00e1s de 150&nbsp;000 clientes ya conf\u00edan en nosotros, incluidas 8 de las 10 empresas tecnol\u00f3gicas m\u00e1s grandes del mundo. \u00bfTe sumas?                        <\/div>\r\n                                    <\/div>\r\n                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"92\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"132\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"62\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"160\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"86\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n            <\/div>\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-4d61a849d5097338c7c9c8bd5e6e7ca1\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ofrece un servicio al cliente omnicanal sin complicaciones  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Proporciona asistencia omnicanal                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Tus clientes siempre recibir\u00e1n una experiencia coherente y satisfactoria, independientemente del canal por el que contacten contigo: tel\u00e9fono, email, chat, v\u00eddeo, SMS o aplicaciones de mensajer\u00eda.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Integra CRM de terceros                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Integra sistemas CRM de terceros, como Salesforce, ServiceNow o SAP, de forma f\u00e1cil y sencilla.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/piggy-bank.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Reduce los costes operativos                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Al eliminar los gastos de infraestructura interna, integraci\u00f3n y asistencia inform\u00e1tica, podr\u00e1s ahorrar a lo grande.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                        <div class=\"\">\r\n        <div class=\"row justify-content-center\">\r\n                            <div class=\"col-lg-5 d-none d-lg-block\">\r\n                    <div class=\"position-relative h-100\">\r\n                        <img decoding=\"async\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/cta\/cta-banner.jpg\" alt=\"Call To Action Graphic\" class=\"cta-image w-100 h-100 rounded-lg\" width=\"100%\" height=\"100%\">\r\n\r\n                                                    <div class=\"cta-icon cta-icon-image text-accent bg-body rounded p-3\" data-theme=\"light\">\r\n                                <svg width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\" aria-hidden=\"true\"><\/svg>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n                        <div class=\"col-12 col-lg-7\">\r\n                <div class=\"cta bg-primary rounded-lg px-5 py-7 p-md-9\">\r\n                                            <div class=\"d-flex flex-column gap-5\">\r\n                                                            <div class=\"cta-icon text-accent d-lg-none\">\r\n                                    <svg width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\" aria-hidden=\"true\"><\/svg>\r\n                                <\/div>\r\n                                                        <div class=\"h4 fw-bold mb-0\">\r\n                                La \u00fanica soluci\u00f3n de centro de contacto respaldada por SAP                            <\/div>\r\n                            \r\n      <div class=\"btn-group\">\r\n        <a href=\"https:\/\/sinch.com\/es\/news\/sinch-contact-pro-solution-now-sap-endorsed-app-available-sapr-store\/\"  class=\"btn btn-secondary btn-lg btn-animated text-nowrap \" >M\u00e1s informaci\u00f3n<\/a>\r\n      <\/div>                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-3b7f374f6c48b237b0d90fa5bf1b0606\" class=\"section section-altblo section-py bg-primary\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Ampl\u00eda tu servicio al cliente con la soluci\u00f3n en la nube apropiada<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Las soluciones tradicionales de los centros de llamadas son dif\u00edciles y caras de mantener. As\u00ed que desp\u00eddete de lo viejo y abre paso a lo nuevo (y mejorado). Sinch Contact Pro se ejecuta en la nube, por lo que evita que tengas que gastar en infraestructura y mantenimiento. Adem\u00e1s, proporciona a tus agentes todo lo que necesitan para ofrecer un verdadero servicio al cliente omnicanal.  <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Habla con un experto<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"846\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Support-02.png\" class=\"img-fluid\" alt=\"Imagen para Ampl\u00eda tu servicio al cliente con la soluci\u00f3n en la nube apropiada\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Support-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Support-02-300x196.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Support-02-1024x668.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Support-02-768x501.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-06d19304cd01d8e4e8797d5ae2da5c6e\" data-carousel-active-index=\"0\" data-carousel-dragable=\"true\" data-cursor-helper=\"Drag\">\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-primary  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-06d19304cd01d8e4e8797d5ae2da5c6e-0\">\r\n                                                                    \u00abContact Pro nos ofrece una ventaja \u00fanica. Cumple todas nuestras necesidades de comunicaci\u00f3n en una sola plataforma y permite que todos los que lo necesiten puedan acceder a la telefon\u00eda IP: expertos en telemarketing, agentes de atenci\u00f3n al cliente, operadores telef\u00f3nicos, trabajadores de oficina, expertos en tecnolog\u00eda m\u00f3vil y sus m\u00e1nagers. Es una soluci\u00f3n integral para centros de llamadas entrantes y salientes\u00bb.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-06d19304cd01d8e4e8797d5ae2da5c6e-0\">\r\n                                                                            Bandar Al-Otaibi                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Director de tecnolog\u00eda de la informaci\u00f3n y transformaci\u00f3n digital, Salehiya<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                                                                            <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/perfect-remedy-contact-center\/\"  class=\"btn-arrow fs-sm \" >Lee el testimonio<\/a>\r\n                                                        <\/div>\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                                    <div class=\"col-12\" data-carousel-slide=\"1\">\r\n                                        <div class=\"quote carousel-item bg-primary  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/aryzta.svg\" alt=\"Logotipo del testimonio de Horst Haschke\">\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-06d19304cd01d8e4e8797d5ae2da5c6e-1\">\r\n                                                                    \u00abAhora que nos hemos trasladado a la nube, podemos incorporar nuevos canales, como WhatsApp y SMS. Y tambi\u00e9n podemos acceder al instante a todas las funciones nuevas, actualizaciones de productos y mejoras sin tener que invertir tanto esfuerzo en hacer que todo funcione con nuestros sistemas actuales\u00bb.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-06d19304cd01d8e4e8797d5ae2da5c6e-1\">\r\n                                                                            Horst Haschke                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Jefe de TI en ARYZTA Germany<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                                                                            <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/journey-cloud-transforming-aryztas-contact-center\/\"  class=\"btn-arrow fs-sm \" >Lee el testimonio<\/a>\r\n                                                        <\/div>\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                                    <div class=\"col-12\" data-carousel-slide=\"2\">\r\n                                        <div class=\"quote carousel-item bg-primary  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/mirka.svg\" alt=\"Logotipo del testimonio de Christina Strand\">\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-06d19304cd01d8e4e8797d5ae2da5c6e-2\">\r\n                                                                    \u00abContact Pro est\u00e1 integrado con SAP C4C para que todo se realice en la misma plataforma. Nos llegan llamadas, recibimos correos electr\u00f3nicos y nos comunicamos con los clientes por email, todo a trav\u00e9s de la misma plataforma. Es el lugar al que acudimos para nuestra atenci\u00f3n al cliente\u00bb.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-06d19304cd01d8e4e8797d5ae2da5c6e-2\">\r\n                                                                            Christina Strand                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable de excelencia del cliente en Mirka<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                                                                            <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/how-sap-integrated-contact-center-unified-global-customer-service-mirka\/\"  class=\"btn-arrow fs-sm \" >Lee el testimonio<\/a>\r\n                                                        <\/div>\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                                    <div class=\"col-12\" data-carousel-slide=\"3\">\r\n                                        <div class=\"quote carousel-item bg-primary  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/yaskawa.svg\" alt=\"Logotipo del testimonio de Cris Franco\">\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-06d19304cd01d8e4e8797d5ae2da5c6e-3\">\r\n                                                                    \u00abLa oferta de centro de contacto de Sinch alinea nuestros recursos a las necesidades de nuestros clientes en el momento adecuado. Esto nos permite mantener una ventaja competitiva en el mercado\u00bb.                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                                                                            <div class=\"mt-auto\">\r\n                                                            <div class=\"d-flex gap-3\">\r\n                                                                \r\n                                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                        <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-06d19304cd01d8e4e8797d5ae2da5c6e-3\">\r\n                                                                            Cris Franco                                                                        <\/cite>\r\n\r\n                                                                                                                                                    <span class=\"mb-0 text-body-color\">Director de asistencia t\u00e9cnica al cliente, Yaskawa America Inc.<\/span>\r\n                                                                                                                                            <\/div>\r\n                                                                                                                            <\/div>\r\n                                                        <\/div>\r\n\r\n                                                    \r\n\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                                    <div class=\"\">\r\n                        <div class=\"container d-flex justify-content-center\">\r\n                                    <div class=\"d-flex gap-4\">\r\n            <button data-carousel-role=\"prev\" data-carousel-nav=\"block-06d19304cd01d8e4e8797d5ae2da5c6e\" class=\"btn btn-neutral btn-lg btn-icon\" aria-label=\"Diapositiva anterior\">\r\n                <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-left.svg\"><\/svg>\r\n            <\/button>\r\n            <button data-carousel-role=\"next\" data-carousel-nav=\"block-06d19304cd01d8e4e8797d5ae2da5c6e\" class=\"btn btn-neutral btn-lg btn-icon\" aria-label=\"Siguiente diapositiva\">\r\n                <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n            <\/button>\r\n        <\/div>\r\n                                <\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\" id=\"block-5fb5f99e1e9298efaf26a1507cdc6d8a\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Soluci\u00f3n integral de centro de contacto omnicanal  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Compatibilidad omnicanal                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    En lugar de tener que estar todo el tiempo cambiando entre diferentes pantallas, los agentes utilizan una sola herramienta para todos los canales, ya sea el tel\u00e9fono (entrante\/saliente), el email, el chat, el v\u00eddeo, los SMS o las aplicaciones de mensajer\u00eda. L\u00edbrate de dolores de cabeza y aumenta la productividad.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/star.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Enrutamiento basado en habilidades                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gracias a los datos asociados de los contactos (CAD) y al enrutamiento basado en habilidades, puedes conectar a los clientes con el agente que mejor vaya a responder a su consulta. Esto te ayudar\u00e1 a mejorar la resoluci\u00f3n en el primer contacto (FCR) y a aumentar la satisfacci\u00f3n de los clientes (CSAT). En otras palabras, te hace la vida m\u00e1s f\u00e1cil.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-sound-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Mezcla las llamadas entrantes y salientes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    \u00bfQuieres maximizar tu eficiencia? Entonces, puedes mezclar las llamadas salientes (para las campa\u00f1as y listas de llamadas) con las llamadas entrantes normales durante las horas de menor afluencia. Hasta disponemos de marcaci\u00f3n predictiva automatizada. Los agentes no perder\u00e1n m\u00e1s el tiempo.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Historial de interacciones                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Los agentes pueden acceder a los registros de las llamadas, las grabaciones, las transcripciones de los chats y los resultados de los scripts y las encuestas para obtener una visi\u00f3n instant\u00e1nea de cada cliente, lo que les ayudar\u00e1 a reducir el tiempo medio operativo (TMO).                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/line-chart-up.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Paneles de control y anal\u00edticas                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Los paneles de control y las alertas en tiempo real ayudan a los supervisores a controlar el rendimiento y a resolver los problemas antes de que se presenten. Y los informes ayudan a los m\u00e1nagers a garantizar que se cumplan los objetivos e indicadores clave de rendimiento.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Integraci\u00f3n                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Puedes integrar f\u00e1cilmente chatbots, CRM, WFM y mucho m\u00e1s gracias a la integraci\u00f3n inmediata con Salesforce, ServiceNow y SAP, junto con las API RESTFUL y un marco de extensi\u00f3n abierto.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">\u00bfTienes preguntas? Nosotros, respuestas  <\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-1\">\r\n                                            \u00bfQu\u00e9 es la asistencia omnicanal?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">El objetivo de la asistencia al cliente omnicanal es proporcionar una experiencia unificada y fluida a los clientes en cualquier canal que utilicen para interactuar con la empresa. Para poder ofrecer este tipo de experiencia, hace falta un software de atenci\u00f3n al cliente que incluya todos los <a href=\"https:\/\/sinch.com\/blog\/future-of-contact-centers\/\">canales favoritos de tus clientes y que los ponga al alcance de tus agentes<\/a>&nbsp; en una \u00fanica interfaz.&nbsp;<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-2\">\r\n                                            \u00bfQu\u00e9 canales de comunicaci\u00f3n est\u00e1n disponibles en Contact Pro?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Contact Pro es una soluci\u00f3n omnicanal aut\u00e9ntica de Sinch que es compatible con todos los canales de comunicaci\u00f3n que m\u00e1s se utilizan en los centros de contacto: telefon\u00eda, email, chat, v\u00eddeo, SMS y aplicaciones de mensajer\u00eda como WhatsApp, Facebook Messenger, Viber, etc.&nbsp;<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-3\">\r\n                                            \u00bfSinch Contact Pro permite implementar chatbots?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>La soluci\u00f3n de chatbots propia de Sinch, Sinch Chatlayer, viene preintegrada y lista para usarse junto con el centro de contacto de Sinch. Esto te ayudar\u00e1 a desviar el tr\u00e1fico del centro de contacto y a mejorar la experiencia del usuario.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-4\">\r\n                                            \u00bfCon qu\u00e9 productos CRM se puede integrar Sinch Contact Pro?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Sinch Contact Pro permite una integraci\u00f3n inmediata con los principales productos CRM de Salesforce, ServiceNow y SAP. Y tambi\u00e9n estamos planeando implementar una integraci\u00f3n adicional para otros productos como Microsoft Dynamics.&nbsp;<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-5\">\r\n                                            \u00bfSinch Contact Pro proporciona herramientas para los supervisores?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>S\u00ed. Sinch Contact Pro incluye una aplicaci\u00f3n web de panel de control del supervisor que proporciona paneles de control y alertas en tiempo real. Con ella, los jefes de equipo y los supervisores pueden controlar todo lo que ocurre en el centro de contacto y modificar en tiempo real la asignaci\u00f3n de agentes, los niveles de conocimiento y la dotaci\u00f3n de personal de las colas.&nbsp; <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-6\">\r\n                                            \u00bfSinch Contact Pro admite las campa\u00f1as salientes?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-15e21854f1b1cd06029979d22a4cfb9c-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-15e21854f1b1cd06029979d22a4cfb9c-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Por supuesto. Con Sinch Contact Pro, puedes crear y ejecutar todo tipo de campa\u00f1as salientes. Tambi\u00e9n permite importar listas de llamadas desde herramientas de marketing de terceros mediante una API abierta, que luego se ejecutan mediante marcaci\u00f3n saliente automatizada utilizando el modo de vista previa, progresivo o predictivo.&nbsp;<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/es\/products\/contact-pro\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 es la asistencia omnicanal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;El objetivo de la asistencia al cliente omnicanal es proporcionar una experiencia unificada y fluida a los clientes en cualquier canal que utilicen para interactuar con la empresa. Para poder ofrecer este tipo de experiencia, hace falta un software de atenci\u00f3n al cliente que incluya todos los &lt;a href=&quot;https:\/\/sinch.com\/blog\/future-of-contact-centers\/&quot;&gt;canales favoritos de tus clientes y que los ponga al alcance de tus agentes&lt;\/a&gt;&nbsp; en una \u00fanica interfaz.&nbsp;&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 canales de comunicaci\u00f3n est\u00e1n disponibles en Contact Pro?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Contact Pro es una soluci\u00f3n omnicanal aut\u00e9ntica de Sinch que es compatible con todos los canales de comunicaci\u00f3n que m\u00e1s se utilizan en los centros de contacto: telefon\u00eda, email, chat, v\u00eddeo, SMS y aplicaciones de mensajer\u00eda como WhatsApp, Facebook Messenger, Viber, etc.&nbsp;&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfSinch Contact Pro permite implementar chatbots?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;La soluci\u00f3n de chatbots propia de Sinch, Sinch Chatlayer, viene preintegrada y lista para usarse junto con el centro de contacto de Sinch. Esto te ayudar\u00e1 a desviar el tr\u00e1fico del centro de contacto y a mejorar la experiencia del usuario.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfCon qu\u00e9 productos CRM se puede integrar Sinch Contact Pro?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Sinch Contact Pro permite una integraci\u00f3n inmediata con los principales productos CRM de Salesforce, ServiceNow y SAP. Y tambi\u00e9n estamos planeando implementar una integraci\u00f3n adicional para otros productos como Microsoft Dynamics.&nbsp;&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfSinch Contact Pro proporciona herramientas para los supervisores?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;S\u00ed. Sinch Contact Pro incluye una aplicaci\u00f3n web de panel de control del supervisor que proporciona paneles de control y alertas en tiempo real. Con ella, los jefes de equipo y los supervisores pueden controlar todo lo que ocurre en el centro de contacto y modificar en tiempo real la asignaci\u00f3n de agentes, los niveles de conocimiento y la dotaci\u00f3n de personal de las colas.&nbsp; &lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfSinch Contact Pro admite las campa\u00f1as salientes?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Por supuesto. Con Sinch Contact Pro, puedes crear y ejecutar todo tipo de campa\u00f1as salientes. Tambi\u00e9n permite importar listas de llamadas desde herramientas de marketing de terceros mediante una API abierta, que luego se ejecutan mediante marcaci\u00f3n saliente automatizada utilizando el modo de vista previa, progresivo o predictivo.&nbsp;&lt;\/p&gt;\"}}]}<\/script>                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\"  class=\"section section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"position-relative overflow-hidden resources-cards-wrap\">\r\n            <div class=\"position-relative resources-cards\">\r\n                                    <div class=\"container\">\r\n                        <div class=\"d-flex flex-column flex-md-row align-items-start justify-content-between gap-6 gap-md-7 gap-lg-9\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Informaci\u00f3n estrat\u00e9gica sobre centros de contacto<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                                                            <div class=\"d-lg-none\">\r\n                                        <div class=\"d-flex gap-4\">\r\n        <button data-carousel-role=\"prev\" data-carousel-nav=\"block-2ebcc25a7b465622109fdbc69cbfab9e\" class=\"btn btn-neutral btn-lg btn-icon\" aria-label=\"Diapositiva anterior\">\r\n            <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-left.svg\"><\/svg>\r\n        <\/button>\r\n        <button data-carousel-role=\"next\" data-carousel-nav=\"block-2ebcc25a7b465622109fdbc69cbfab9e\" class=\"btn btn-neutral btn-lg btn-icon\" aria-label=\"Siguiente diapositiva\">\r\n            <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n        <\/button>\r\n    <\/div>\r\n                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                                <div class=\"w-100 mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"carousel\" data-carousel=\"block-2ebcc25a7b465622109fdbc69cbfab9e\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\">\r\n                        <div class=\"container\">\r\n                            <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                                <div class=\"row position-relative flex-nowrap\">\r\n                                    \r\n                                                                                <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"0\">\r\n                                                                    <a href=\"https:\/\/www.youtube.com\/watch?v=W1FAk7Ha-QE\" class=\"card-link text-decoration-none \" title=\"Ofrece la mejor experiencia de asistencia omnicanal\" target=\"_blank\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5\"\r\n                                                                >\r\n                                Ofrece la mejor experiencia de asistencia omnicanal                            <\/h3>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">Ver el v\u00eddeo<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                    <\/div>\r\n                                                                                <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"1\">\r\n                                                                    <a href=\"https:\/\/community.sinch.com\/t5\/Contact-Pro\/Sinch-Contact-Pro-cloud-service-Solution-Brief\/td-p\/3992?attachment-id=1037\" class=\"card-link text-decoration-none \" title=\"Te ayudamos con la transformaci\u00f3n de tu servicio al cliente\" target=\"_blank\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5\"\r\n                                                                >\r\n                                Te ayudamos con la transformaci\u00f3n de tu servicio al cliente                            <\/h3>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">Ver un resumen<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                    <\/div>\r\n                                                                                <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"2\">\r\n                                                                    <a href=\"https:\/\/www.youtube.com\/watch?v=UTfW-2WbgMg&#038;list=PLDWxiKsSIVPKgNU-zKJWGZeur78UqIT6t&#038;index=1\" class=\"card-link text-decoration-none \" title=\"Insp\u00edrate con nuestras demostraciones de productos\" target=\"_blank\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5\"\r\n                                                                >\r\n                                Insp\u00edrate con nuestras demostraciones de productos                            <\/h3>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">Ver el v\u00eddeo<\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                    <\/div>\r\n                                    \r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    \r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-566172193c18fe2fd7a73c865ee740e1\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Nuestros productos mejoran la experiencia del cliente en todo su recorrido<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/send.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Campa\u00f1as                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Crea y entrega campa\u00f1as personalizadas de mensajer\u00eda para m\u00f3viles que transformen la experiencia de tu marca.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/es\/products\/campanas\/\" class=\"btn-arrow fs-sm \" title=\"Campa\u00f1as\">M\u00e1s informaci\u00f3n  <\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/engage.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Engage                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    In\u00edciate r\u00e1pidamente en el mundo de la mensajer\u00eda conversacional.                                <\/div>\r\n                                                                   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mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chatlayer.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Chatlayer                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ampl\u00eda tus conversaciones gracias a chatbots y voicebots potentes de inteligencia artificial.                                <\/div>\r\n                                                                  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