{"id":190231,"date":"2026-06-07T11:53:14","date_gmt":"2026-06-07T11:53:14","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-lanza-conector-omnicanal-salesforce-appexchange-ampliando-capacidades-mensajeria\/"},"modified":"2026-06-30T13:13:16","modified_gmt":"2026-06-30T13:13:16","slug":"sinch-lanza-conector-omnicanal-salesforce-appexchange-ampliando-capacidades-mensajeria","status":"publish","type":"news","link":"https:\/\/sinch.com\/es\/noticias\/sinch-lanza-conector-omnicanal-salesforce-appexchange-ampliando-capacidades-mensajeria\/","title":{"rendered":"Sinch lanza el conector omnicanal en Salesforce AppExchange y ampl\u00eda las capacidades de mensajer\u00eda para empresas"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>San Francisco, CA, y Estocolmo, Suecia \u2013\u00a0<\/strong><strong>8 de julio de 2024 \u2013\u00a0<\/strong>Sinch (Sinch AB (publ) \u2013 XSTO: SINCH),\u00a0que est\u00e1 liderando la evoluci\u00f3n de la comunicaci\u00f3n global a trav\u00e9s de su Customer Communications Cloud,\u00a0ha presentado hoy el conector omnicanal de Sinch en Salesforce AppExchange.\u00a0 Esta innovadora soluci\u00f3n mejora las oportunidades de marketing conversacional y la experiencia del cliente al ofrecer a los clientes de Salesforce Marketing Cloud\u00a0capacidades avanzadas de mensajer\u00eda unidireccional y bidireccional.\u00a0 La soluci\u00f3n ya est\u00e1 disponible en\u00a0<a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000ITTGTUA5\">Salesforce AppExchange<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El conector omnicanal de Sinch se integra perfectamente con el ecosistema de Salesforce, lo que permite a las empresas mejorar sus estrategias de marketing al llegar a los clientes y fomentar su interacci\u00f3n a trav\u00e9s de sus canales preferidos. Esta nueva oferta ampl\u00eda el alcance de\u00a0<a href=\"https:\/\/www.salesforce.com\/marketing\/\">Salesforce Marketing Cloud<\/a>\u00a0funcionalidades de la plataforma, proporcionando un conjunto completo de capacidades de mensajer\u00eda omnicanal. Las empresas ahora pueden conectar con los clientes a trav\u00e9s de mensajer\u00eda unidireccional y bidireccional en 13 canales diversos, incluyendo plataformas como RCS, Kakao Talk, Viber e Instagram.\u00a0 Esto ampl\u00eda los canales nativos de Salesforce como SMS, MMS, email, WhatsApp y LINE, ofreciendo una soluci\u00f3n de comunicaci\u00f3n integral.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00abCon el conector omnicanal de Sinch, las empresas pueden mejorar la comunicaci\u00f3n con los clientes, personalizar las interacciones y maximizar el retorno de sus inversiones en marketing\u00bb, afirm\u00f3 Jonathan Campbell, director s\u00e9nior de Productos de mensajer\u00eda en Sinch.\u00a0 \u00abLos usuarios de Salesforce Marketing Cloud ahora pueden aprovechar un espectro m\u00e1s amplio de canales de mensajer\u00eda a trav\u00e9s de Sinch, m\u00e1s all\u00e1 de los directamente supported por Salesforce, para optimizar sus estrategias de marketing y elevar la interacci\u00f3n con los clientes\u00bb.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0Empieza gratis: los usuarios de Salesforce Marketing Cloud simplemente necesitan tener una cuenta y configurar la API de conversaci\u00f3n a trav\u00e9s del panel de control de Sinch. A partir de ah\u00ed, pueden activar f\u00e1cilmente los canales de su elecci\u00f3n, adaptando su estrategia de mensajer\u00eda para satisfacer las necesidades \u00fanicas de su empresa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sinch ha colaborado con Salesforce desde 2014, cuando Salesforce ampli\u00f3 su oferta de SMS a los mercados internacionales. Sinch es un\u00a0<a href=\"https:\/\/sinch.com\/es\/noticias\/sinch-anuncia-colaboracion-estrategica-salesforce-mediante-solucion-mensajeria-nivel-empresarial\/\">proveedor estrat\u00e9gico de Salesforce para la <\/a>\u00a0<a>entrega<\/a>\u00a0global de SMS y proporciona soluciones de mensajer\u00eda de nivel empresarial que brindan asistencia a Salesforce y a su base de clientes global.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para obtener m\u00e1s informaci\u00f3n, visita\u00a0<a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000ITTGTUA5\">Conector omnicanal de Sinch<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce, AppExchange, Marketing Cloud y otras se encuentran entre las marcas comerciales de Salesforce, Inc.<\/p>\n","protected":false},"featured_media":0,"template":"","news_category":[],"class_list":["post-190231","news","type-news","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sinch: Sinch lanza el conector omnicanal en Salesforce<\/title>\n<meta name=\"description\" content=\"Conecta con los clientes y haz que la interacci\u00f3n sea personal con nuestras sencillas herramientas programables de SMS, voz, v\u00eddeo y verificaci\u00f3n. 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