{"id":190231,"date":"2026-06-07T11:53:14","date_gmt":"2026-06-07T11:53:14","guid":{"rendered":"https:\/\/sinch.com\/news\/sinch-lanza-conector-omnicanal-salesforce-appexchange-ampliando-capacidades-mensajeria\/"},"modified":"2026-06-07T11:53:32","modified_gmt":"2026-06-07T11:53:32","slug":"sinch-lanza-conector-omnicanal-salesforce-appexchange-ampliando-capacidades-mensajeria","status":"publish","type":"news","link":"https:\/\/sinch.com\/es\/news\/sinch-lanza-conector-omnicanal-salesforce-appexchange-ampliando-capacidades-mensajeria\/","title":{"rendered":"Sinch lanza el conector omnicanal en Salesforce AppExchange y ampl\u00eda las capacidades de mensajer\u00eda para empresas"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>San Francisco, CA, and Stockholm, Sweden \u2013\u00a0<\/strong><strong>July 8, 2024 \u2013\u00a0<\/strong>Sinch (Sinch AB (publ) \u2013 XSTO: SINCH),\u00a0which is pioneering the way the world communicates through its Customer Communications Cloud,\u00a0today introduced the Sinch Omnichannel Connector on Salesforce AppExchange.\u00a0 This innovative solution enhances conversational marketing opportunities and customer experiences by offering Salesforce Marketing Cloud customers\u00a0advanced one-way and two-way messaging\u200b capabilities.\u00a0 The solution is now available on\u00a0<a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000ITTGTUA5\">Salesforce AppExchange<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">The Sinch Omnichannel Connector seamlessly integrates with the Salesforce ecosystem, empowering businesses to elevate their marketing strategies by reaching and engaging customers across their preferred channels. This new offering expands the reach of\u00a0<a href=\"https:\/\/www.salesforce.com\/marketing\/\">Salesforce Marketing Cloud<\/a>\u00a0platform features, providing a comprehensive suite of omnichannel messaging capabilities. Businesses can now connect with customers through one-way and two-way messaging across 13 diverse channels, including platforms like RCS, Kakao Talk, Viper, and Instagram.\u00a0 This expands Salesforce\u2019s native channels of SMS, MMS, Email, WhatsApp, and LINE, providing a comprehensive communication solution.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">\u201cWith the Sinch Omnichannel Connector, businesses can enhance their customer communications, personalize engagements, and maximize the return on their marketing investments,\u201d said Jonathan Campbell, Senior Director, Messaging Products at Sinch.\u00a0 \u201cSalesforce Marketing Cloud users can now leverage a broader spectrum of messaging channels through Sinch, beyond those directly supported by Salesforce, to optimize their marketing strategies and elevate customer engagement.\u201d<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0To get started, Salesforce Marketing Cloud users simply need to have an existing account and onboard the Conversation API through the Sinch Dashboard. From there, they can easily activate the channels of their choice, tailoring their messaging strategy to suit their unique business needs.<\/p>\n\n<p class=\"wp-block-paragraph\">Sinch has partnered with Salesforce since 2014 when Salesforce expanded its SMS offering into international markets. Sinch is a\u00a0<a href=\"https:\/\/sinch.com\/es\/news\/sinch-anuncia-colaboracion-estrategica-salesforce-mediante-solucion-mensajeria-nivel-empresarial\/\">strategic supplier for Salesforce\u2019s<\/a>\u00a0global SMS\u00a0<a>delivery<\/a>\u00a0and provides enterprise-grade messaging solutions that support Salesforce and its global customer base.<\/p>\n\n<p class=\"wp-block-paragraph\">For more information visit\u00a0<a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000ITTGTUA5\">Sinch Omnichannel Connector<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Salesforce, AppExchange, Marketing Cloud and others are among the trademarks of Salesforce, Inc.<\/p>\n","protected":false},"featured_media":0,"template":"","news_category":[],"class_list":["post-190231","news","type-news","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sinch: Sinch lanza el conector omnicanal en Salesforce<\/title>\n<meta name=\"description\" content=\"Conecta con los clientes y haz que la interacci\u00f3n sea personal con nuestras sencillas herramientas programables de SMS, voz, v\u00eddeo y verificaci\u00f3n. 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