{"id":209882,"date":"2026-09-15T04:30:38","date_gmt":"2026-09-15T04:30:38","guid":{"rendered":"https:\/\/sinch.com\/messaging\/customer-stories\/telask-2\/"},"modified":"2026-09-15T11:22:56","modified_gmt":"2026-09-15T11:22:56","slug":"telask","status":"publish","type":"messaging_cstories","link":"https:\/\/sinch.com\/es\/mensajeria\/historias-de-clientes\/telask\/","title":{"rendered":"C\u00f3mo un cuestionario SMS mantiene seguros al personal hospitalario y a los pacientes"},"content":{"rendered":"\n

The pandemic has turned the world on its head, and all types of businesses need to adjust. The University of Ottawa Heart Institute decided to require a daily screening questionnaire to help protect all employees \u2013 and turned to leading healthcare business TelASK<\/a> for help.<\/p>\n\n

TelASK, a leading provider of patient engagement services, knew the solution had to be fast, secure, easy, and user-friendly. That\u2019s where Sinch came in.<\/p>\n\n

Challenge: The need for daily symptom screening on-the-job<\/h2>\n\n

The University of Ottawa Heart Institute is Canada\u2019s largest and foremost heart health center, with over 235,000 patient visits each year. To ensure all these patients stayed safe when the coronavirus pandemic struck, the institute introduced a daily health screening questionnaire prior to all employee shifts. <\/p>\n\n

But this was easier said than done. Employees had to wait in line each day at the hospital entrance, where personnel minding the entrance administered paper-based questionnaires. And when you\u2019re treating something as serious as heart disease, such delays are more than an inconvenience. <\/p>\n\n

\u201cThe institute asked us to develop a digital symptom-screening questionnaire that could be self-administered by employees on their mobile phones prior to their shift, to expedite their entry into the workplace,\u201d says Peter Fallis, President of TelASK. <\/p>\n\n

Solution: The ease of SMS<\/h2>\n\n

There were several aspects TelASK had to consider when designing a solution. The survey had to be easy and quick to complete. But responses also had to be time-stamped and verifiable. <\/p>\n\n

\u201cWe needed a user-friendly solution for employees to access a time\u2013stamped questionnaire on their mobile phones, and a solution to quickly return a credential to them verifying that they had attested to being symptom-free,\u201d Fallis explains. <\/p>\n\n

And what\u2019s one thing that every employee has and is accustomed to using? SMS<\/a>. That\u2019s why TelASK decided to use 2-way SMS from Sinch to build its \u201cWellness Pass\u201d solution for the institute. <\/p>\n\n

\u201cEmployees simply text \u2018WP\u2019 to a special number before they leave for work,\u201d Fallis says. \u201cMoments later they receive a text message with a link, leading to a browser session on their phone.\u201d <\/p>\n\n

Once the completed questionnaire is submitted, the employee receives another link via text message. Clicking this link opens the \u201cWellness Pass\u201d on their mobile phone, displaying the employee\u2019s name, unit they work in, and the exact date and time that they completed the screening. <\/p>\n\n

\"TelAsk<\/figure>\n\n

\u201cThe Wellness Pass solution includes an optional dashboard for personnel minding the entrance. It displays a time-stamped list of all employees who have submitted questionnaires,\u201d Fallis ads. \u201cNow, symptom-free employees can just show the Wellness Pass on their mobile phone and go straight in.\u201d <\/p>\n\n

\"TelAsk<\/figure>\n\n

Because employees can complete the questionnaire on their own mobile device in advance, crowding is reduced, entry is expedited, and logging paper documents is no longer necessary. Audit reports can be generated and printed from the dashboard.<\/p>\n\n

Results: Saving time \u2013 and potentially lives<\/h2>\n\n

From concept to completion, Fallis says that the Wellness Pass took just about 10 days to implement. <\/p>\n\n

\u201cWorking with Sinch has enabled TelASK to deliver the Wellness Pass solution rapidly. It\u2019s a voluntary system, but happily, the vast majority of employees are now using it,\u201d he says. \u201cWellness Pass has been a big success, and it\u2019s appreciated by both the employees and the hospital administrators. <\/p>\n\n

The new system saves time and increases employee productivity \u2013 which of course implies financial benefits for the organization. In addition, it offers the institute some peace of mind knowing that they\u2019re doing everything they can to help keep the hospital COVID-free. <\/p>\n","protected":false},"author":19,"featured_media":60440,"template":"","meta":{"_acf_changed":false},"class_list":["post-209882","messaging_cstories","type-messaging_cstories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nDescubre c\u00f3mo un cuestionario por SMS protege al personal del hospital - Sinch<\/title>\n<meta name=\"description\" content=\"Gracias a Sinch, TelASK proporcion\u00f3 al University of Ottawa Heart Institute un cuestionario de control diario r\u00e1pido y sencillo para todo el personal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/es\/mensajeria\/historias-de-clientes\/telask\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Descubre c\u00f3mo un cuestionario por SMS protege al personal del hospital - 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