{"id":209835,"date":"2026-09-15T04:28:25","date_gmt":"2026-09-15T04:28:25","guid":{"rendered":"https:\/\/sinch.com\/messaging\/customer-stories\/avtal-2\/"},"modified":"2026-09-15T04:28:25","modified_gmt":"2026-09-15T04:28:25","slug":"avtal","status":"publish","type":"messaging_cstories","link":"https:\/\/sinch.com\/es\/mensajeria\/historias-de-clientes\/avtal\/","title":{"rendered":"C\u00f3mo Avtal aument\u00f3 las tasas de recuperaci\u00f3n en m\u00e1s de un 50\u00a0% con SMS y email"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Avtal, una empresa de tecnolog\u00eda de servicios financieros con sede en EE. UU., se centra en transformar la forma en que las agencias de cobro de deudas y los acreedores cobran las cuentas morosas. En lugar de depender de los centros de llamadas tradicionales, permiten a los consumidores resolver cuentas a trav\u00e9s de canales habituales como el SMS y el email. Las agencias aumentan las tasas de recuperaci\u00f3n, mientras que los consumidores obtienen una experiencia m\u00e1s amable y transparente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los m\u00e9todos tradicionales de cobro de deudas hacen que muchas personas duden siquiera en responder. La comunicaci\u00f3n confusa, los identificadores de llamadas desconocidos y las conversaciones con agentes centrados en cuotas erosionan la confianza y hacen que las cuentas sigan sin resolverse.\u00a0Avtal se propuso solucionar esto.<\/p>\n\n\n\t<div class=\"custom-video\">\r\n\t\t\t\t\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=cgsUlfAlDgE\" class=\"lazy-video-link\" data-lazy-video=\"cgsUlfAlDgE\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"es\" data-thumb=\"https:\/\/img.youtube.com\/vi\/cgsUlfAlDgE\/maxresdefault.jpg\" title=\"V\u00eddeo de Sinch\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/cgsUlfAlDgE\/maxresdefault.jpg\" alt=\"How Avtal increased recovery rates by 50% with SMS and email\">\r\n                <\/a>\r\n            <\/div>\r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=cgsUlfAlDgE#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/cgsUlfAlDgE\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/cgsUlfAlDgE\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=cgsUlfAlDgE\",\n    \"name\": \"How Avtal increased recovery rates by 50% with SMS and email\",\n    \"description\": \"See how Avtal, a platform for collecting on delinquent accounts, partnered with Sinch to increase recovery rates by up to 70%. By replacing traditional phone calls and mail with a consumer-friendly messaging strategy, Avtal is transforming the collections experience for both creditors and their customers.\\n\\nThis story shows how CEO Khaled Bittar and his team used Sinch\\u2019s compliant, direct-to-carrier messaging platform to empower consumers. By providing a simple payment portal accessible via SMS, Avtal gives customers a private, easy-to-use way to resolve their accounts on their own terms.\\n\\nKey Takeaways:\\n- How Avtal increased account recovery rates by 50-70% by giving consumers a simple, digital way to pay.\\n- Why personalized strategy and support from a dedicated Sinch Customer Success Manager makes all the difference.\\n- How a text-based, self-service portal provides a better customer experience and outperforms traditional collection methods.\\n- How Sinch\\u2019s compliance expertise and direct-to-carrier platform provide the trust and reliability needed in financial services.\\n\\nAbout Avtal: \\nAvtal provides a modern platform for agencies and creditors to manage and collect on delinquent accounts. By focusing on consumer-preferred digital channels like email and text, Avtal facilitates a simpler, more effective, and user-friendly account resolution process.\",\n    \"uploadDate\": \"2025-11-07T14:15:56+00:00\",\n    \"duration\": \"PT3M29S\"\n}        <\/script>\r\n        \t\t\r\n\t\t\t<\/div>\r\n\r\n\t\r\n\n\n\n<h2 class=\"wp-block-heading\">Impulsar un sistema de mensajer\u00eda moderno<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para cumplir su misi\u00f3n, Avtal necesitaba un socio de mensajer\u00eda que pudiera proporcionar conexiones directas con los operadores, gestionar el cumplimiento en un sector muy regulado y escalar hasta millones de mensajes al mes. Por eso eligieron a Sinch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con Sinch, Avtal puede llegar a los consumidores de forma segura y eficaz en los canales a los que est\u00e1n acostumbrados. Sinch se asegura de que todos los mensajes cumplan los requisitos normativos y de los operadores, con asistencia para todo, desde 10DLC hasta el registro de un c\u00f3digo corto, e incluso preparando nuevos canales como RCS.\u00a0La fiabilidad, el cumplimiento y la escalabilidad de Sinch la convirtieron en la opci\u00f3n ideal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con Avtal, los consumidores reciben un simple mensaje de texto o email con un enlace a un portal de pago.\u00a0Pueden ver saldos, inscribirse en planes de pago o impugnar cargos sin tener que usar el tel\u00e9fono. Al ser m\u00e1s flexibles, es m\u00e1s probable que los clientes interact\u00faen, lo que genera confianza y ofrece mejores resultados para los clientes de Avtal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los resultados son claros: las tasas de recuperaci\u00f3n han aumentado y los vol\u00famenes de mensajer\u00eda est\u00e1n creciendo r\u00e1pidamente, con siete millones de mensajes enviados en un solo mes y unas previsiones de 20 millones al mes para finales de 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Khaled se\u00f1al\u00f3: \u201cCon nosotros, pueden introducir el SMS, MMS o RCS y el email como un nuevo canal. Y lo que hemos visto es que, como resultado de hacerlo, las tasas de recuperaci\u00f3n han aumentado entre un 50\u00a0% y un 70\u00a0%, dependiendo del sector\u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Escalar juntos para un crecimiento futuro<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0Lo que empez\u00f3 como la b\u00fasqueda de una infraestructura de mensajer\u00eda fiable se ha convertido en una asociaci\u00f3n colaborativa. Sinch no solo proporciona la base t\u00e9cnica, sino que tambi\u00e9n colabora estrechamente con el equipo de Avtal para planificar nuevas funciones, solucionar problemas y prepararse para el crecimiento futuro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cHay much\u00edsima documentaci\u00f3n que lo hace f\u00e1cil para nuestro equipo de ingenier\u00eda. Y por parte de la asistencia, recibimos respuestas incre\u00edblemente r\u00e1pidas\u201d, afirm\u00f3 Khaled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0Con Sinch gestionando la complejidad de escalar la mensajer\u00eda, Avtal puede centrarse en su objetivo de hacer que la resoluci\u00f3n de cuentas sea m\u00e1s transparente, respetuosa y eficaz.<\/p>\n","protected":false},"author":18,"featured_media":171644,"template":"","meta":{"_acf_changed":false},"class_list":["post-209835","messaging_cstories","type-messaging_cstories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u00f3mo Avtal aument\u00f3 las tasas de recuperaci\u00f3n en m\u00e1s de un 50\u00a0% con SMS y email - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/es\/mensajeria\/historias-de-clientes\/avtal\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo Avtal aument\u00f3 las tasas de recuperaci\u00f3n en m\u00e1s de un 50\u00a0% con SMS y email - Sinch\" \/>\n<meta property=\"og:description\" content=\"Avtal, una empresa de tecnolog\u00eda de servicios financieros con sede en EE. 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