{"id":209831,"date":"2026-09-15T04:28:11","date_gmt":"2026-09-15T04:28:11","guid":{"rendered":"https:\/\/sinch.com\/messaging\/customer-stories\/taskrabbit-2\/"},"modified":"2026-09-15T13:02:51","modified_gmt":"2026-09-15T13:02:51","slug":"taskrabbit","status":"publish","type":"messaging_cstories","link":"https:\/\/sinch.com\/es\/mensajeria\/historias-de-clientes\/taskrabbit\/","title":{"rendered":"Mejores niveles de servicio y UX a escala global"},"content":{"rendered":"\n

TaskRabbit<\/a> is a global network that connects people who need help with household tasks (such as furniture assembly and minor home repairs) to skilled, reliable Taskers from their local communities. Acquired by Ingka Group (IKEA Retail) in 2017, TaskRabbit operates in thousands of cities across the United States, the United Kingdom, Canada, France, Germany, Spain, Portugal, and Italy.<\/p>\n\n

Thanks to a combination of Sinch SMS<\/a>, Short Codes<\/a>, and Long Numbers<\/a>, TaskRabbit sends notifications and alerts to customers about everything and anything task-related that they need to know!<\/p>\n\n

Challenge: Reaching customers in real-time<\/h2>\n\n

Sometimes it\u2019s hard to find the time to get everyday things done, right? Projects like cleaning, moving, and handy work get pushed to the bottom of the priority list. But they still need taking care of\u2026<\/p>\n\n

Enter TaskRabbit, a company that matches labor with demand, letting consumers find quick-and-easy help with everyday tasks so they can get on with their lives!<\/p>\n\n

In today\u2019s world, where people\u2019s schedules change and traffic gets in the way, TaskRabbit customers and Taskers need real-time access to each other and information. In fact, real-time conversations are the very foundation of TaskRabbit\u2019s success. Tasks are often booked and need fulfilling on a very short lead-time – so speed was of the essence when the company was exploring communications methods!<\/p>\n\n

TaskRabbit was using email for all communications. While that was working well for non-urgent messages, like receipts and order confirmations, they were on the lookout for a better solution. Some transactional messages need instant attention.<\/p>\n\n

\"-\"<\/figure>\n\n

Solution: SMS – an across-the-board solution<\/h2>\n\n

With Sinch SMS<\/a>, TaskRabbit can send notifications and alerts to customers about everything they need to know:<\/p>\n\n