{"id":176992,"date":"2026-01-13T19:31:40","date_gmt":"2026-01-13T19:31:40","guid":{"rendered":"https:\/\/sinch.com\/messaging\/conversation-api\/canal-prioridad-alternativa\/"},"modified":"2026-01-13T19:32:03","modified_gmt":"2026-01-13T19:32:03","slug":"canal-prioridad-alternativa","status":"publish","type":"messaging_conv_api","link":"https:\/\/sinch.com\/es\/messaging\/conversation-api\/canal-prioridad-alternativa\/","title":{"rendered":"Prioridad de canales y alternativas"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">HAZ QUE LEAN TUS MENSAJES  <\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Entrega fiable con enrutamiento inteligente de canales                              <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Enruta autom\u00e1ticamente tus mensajes con la Respuesta de prioridad de canal (disponible a trav\u00e9s de la <a href=\"https:\/\/sinch.com\/es\/apis\/mensajeria\/api-conversacion\/\">API de conversaci\u00f3n de Sinch<\/a>). Establece el orden de los canales que prefieras, y la API los probar\u00e1 en ese orden, pasando a la siguiente opci\u00f3n si un canal de mayor prioridad no puede entregar.&nbsp;<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Habla con un experto<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/dashboard.sinch.com\/signup\" target=\"_blank\" class=\"btn btn-outline-secondary btn-lg btn-animated\" >Pru\u00e9balo gratis<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"904\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Entrega fiable con enrutamiento inteligente de canales\" fetchpriority=\"high\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order-1024x714.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-App-Build-Select-Channel-Order-768x536.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\r\n    <section data-content-type=\"component\" id=\"block-8318009c83e171d111b396b693912fc7\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">QU\u00c9 LO HACE UNA SOLUCI\u00d3N FANT\u00c1STICA  <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h4\">Por qu\u00e9 a los equipos les encanta la prioridad de canal y la alternativa en la API de conversaci\u00f3n  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Ya no tendr\u00e1s que preocuparte por notificaciones fallidas, costes desorbitados ni por el desordenado c\u00f3digo \u00abif-then\u00bb. Con la prioridad de canal en la API de conversaci\u00f3n, obtienes una entrega fiable, un gasto m\u00e1s inteligente y la fiabilidad de una red global de primer nivel.  <\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/segmentation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Llega al usuario de forma fiable                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    El enrutamiento inteligente comprueba d\u00f3nde se puede llegar a tus usuarios y cambia autom\u00e1ticamente de canal cuando es necesario, sin pasos manuales ni supervisi\u00f3n.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-server.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Elecci\u00f3n flexible de canales                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Da prioridad a los canales de bajo coste y mant\u00e9n los SMS como alternativa y red de seguridad. Solo pagas una vez por el mensaje entregado y nada por los intentos fallidos.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/code.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                C\u00f3digo m\u00e1s sencillo y limpio                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Sustituye las ramificaciones complejas por una \u00fanica matriz en tu llamada a la API y deja que Sinch se encargue de la estrategia de entrega, el calendario y el orden para una entrega fiable.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-57edd77b3833ea2a0e8aca8782ea3c72\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">LLEGA A LOS USUARIOS CUANDO IMPORTA  <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">No dependas de un solo canal para mensajes de cr\u00edticos  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">La prioridad de canal transmite autom\u00e1ticamente tu mensaje por el mejor canal disponible, y retrocede sin problemas cuando alguno no puede llegar. Aunque un cliente cambie de dispositivo, pierda la conectividad o cambie de red, tu mensaje seguir\u00e1 llegando.  <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Mant\u00e9n altas las tasas de entrega  <\/p><\/li><li><p class=\"mb-0\">Eliminar la supervisi\u00f3n manual y los reenv\u00edos  <\/p><\/li><li><p class=\"mb-0\">Protege la confianza de los clientes durante acontecimientos sensibles al tiempo  <\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"851\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority.png\" class=\"img-fluid\" alt=\"Imagen para No dependas de un solo canal para mensajes de cr\u00edticos\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority-300x197.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority-1024x672.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Photo-Channel-Priority-768x504.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-6bf42c0104adaa4e52510e555904b771\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">MENSAJER\u00cdA CONSCIENTE DE LOS COSTES  <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Reduce los costes de mensajer\u00eda con rutas personalizables  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Pon&nbsp;canales&nbsp;de bajo coste&nbsp;en primer lugar&nbsp;y utiliza&nbsp;canales&nbsp;de reserva&nbsp;m\u00e1s caros&nbsp;solo cuando sea necesario.&nbsp;Se te&nbsp;factura una vez por la entrega satisfactoria, por lo que escalas de forma asequible sin sacrificar el alcance.&nbsp;<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Mant\u00e9n alta la fiabilidad minimizando los costes&nbsp;<\/p><\/li><li><p class=\"mb-0\">Reduce tu coste por mensaje optando por defecto por canales eficientes&nbsp;<\/p><\/li><li><p class=\"mb-0\">Realiza entregas coherentes en todos los mercados, dispositivos y condiciones de red&nbsp;<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2.png\" class=\"img-fluid\" alt=\"Imagen para Reduce los costes de mensajer\u00eda con rutas personalizables\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-fa393890c21b53a7adffc5554263a5fe\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">PRODUCTIVIDAD DEL DESARROLLADOR  <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Env\u00eda m\u00e1s r\u00e1pido sin una l\u00f3gica de canal compleja  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Una \u00fanica matriz codifica tu estrategia de entrega, mientras que la API gestiona los tiempos y los reintentos entre bastidores. Tu equipo realiza los env\u00edos m\u00e1s r\u00e1pido y dedica menos tiempo al mantenimiento.  <\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Estrategia de entrega declarativa de una l\u00ednea  <\/p><\/li><li><p class=\"mb-0\">Configura la temporizaci\u00f3n alternativa desde el panel de control  <\/p><\/li><li><p class=\"mb-0\">Libera a los desarrolladores para que se centren en el trabajo de alto valor  <\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"909\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority.png\" class=\"img-fluid\" alt=\"Imagen para Env\u00eda m\u00e1s r\u00e1pido sin una l\u00f3gica de canal compleja\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority-300x210.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority-1024x718.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Messaging-API-code-snippet-channel-priority-768x539.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-6e73e2cdd7aa8b531f0b586d6b8a8d58\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">SITUACIONES REALES  <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Donde brilla la prioridad de canal y las alternativas  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\"><br\/><\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bell-badge.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Alertas cr\u00edticas rentables                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Prueba autom\u00e1ticamente WhatsApp primero para alertas de servicio, y luego vuelve a SMS para que los mensajes importantes nunca se pierdan, al menor coste posible.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/megaphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Campa\u00f1as de marketing atractivas                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Env\u00eda promociones enriquecidas por RCS para una experiencia de marca envolvente y cambia a SMS para los clientes con dispositivos no compatibles.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ab-test.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Incorporaci\u00f3n e interacci\u00f3n con usuarios                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Da la bienvenida a nuevos usuarios en su aplicaci\u00f3n de chat favorita o env\u00eda un SMS como alternativa, de respuesta instant\u00e1nea, para garantizar la participaci\u00f3n inmediata si la aplicaci\u00f3n no est\u00e1 instalada.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/car.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Actualizaciones cr\u00edticas de clientes                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Comparte confirmaciones de pedidos, alertas de env\u00edo o recordatorios de citas con un alcance fiable mediante un enrutamiento multicanal inteligente.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section data-content-type=\"component\" id=\"block-4f3dfa9cf02d39a8c4948cf0d599ee4d\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">DETALLES  <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Qu\u00e9 hay dentro de la prioridad de canal y las alternativas  <\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Orden de prioridad personalizable                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Elige el orden exacto de los canales para cada mensaje seg\u00fan las necesidades de tu empresa.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                L\u00f3gica de alternativa autom\u00e1tica                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Si un canal no puede entregar, la API lo intenta autom\u00e1ticamente con el siguiente. \u2028                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Env\u00edo consciente del contacto                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Utiliza los datos de accesibilidad del ID de contacto para evitar intentos innecesarios y acelerar la entrega.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/alarm-clock.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Temporizaci\u00f3n de alternativas configurable                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Elige retrasos personalizados entre intentos o utiliza los valores predeterminados inteligentes del panel de control.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bounce.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Anular prioridades                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Fuerza un canal espec\u00edfico cuando las necesidades del negocio exijan un camino diferente. \u2028                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/grid-small.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Funciona con todos los canales                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Combina cualquier canal admitido por la API de conversaci\u00f3n para un verdadero alcance omnicanal.                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/api.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Control total a nivel de API                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gestiona la estrategia de entrega directamente en la API, sin necesidad de complejas configuraciones de la interfaz de usuario.\u2028                                  <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/piggy-bank.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                L\u00f3gica de costes                              <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    La inteligencia incorporada te ayuda a mantenerte dentro del presupuesto a escala global. \u2028                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n        <section data-content-type=\"component\" id=\"1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Preguntas frecuentes sobre prioridad de canal y alternativas  <\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ee7871bc31042a27c2818cdb0d173b14-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-1\">\r\n                                            \u00bfQu\u00e9 es la prioridad de canal y c\u00f3mo funciona la alternativa por SMS?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-ee7871bc31042a27c2818cdb0d173b14-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">La prioridad de los <a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/channel-support\/prioritize-channels\">canales te permite establecer el orden de los canales<\/a> en tu petici\u00f3n de API. Si el primer canal no puede entregar el mensaje, la API prueba autom\u00e1ticamente con el siguiente (a menudo SMS) para asegurarse de que el mensaje llega. Todas las funciones de la API de conversaci\u00f3n siguen las normas de cumplimiento global, incluido el RGPD.&nbsp;<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ee7871bc31042a27c2818cdb0d173b14-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-2\">\r\n                                            \u00bfEn qu\u00e9 se diferencia de las plantillas omnicanal?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ee7871bc31042a27c2818cdb0d173b14-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Las <a href=\"https:\/\/sinch.com\/?post_type=messaging_conv_api&#038;p=176707\">plantillas omnicanal<\/a> definen el aspecto de un mensaje en cada canal. La prioridad del canal controla d\u00f3nde se env\u00eda primero el mensaje. Puedes utilizarlos juntos para una mensajer\u00eda rica y fiable.&nbsp;<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ee7871bc31042a27c2818cdb0d173b14-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-3\">\r\n                                            \u00bfC\u00f3mo utilizo la prioridad de canal en una llamada SendMessage?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ee7871bc31042a27c2818cdb0d173b14-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Incluye una matriz channel_priority_order en tu llamada a SendMessage (por ejemplo, [\u00abRCS\u00bb, \u00abWHATSAPP\u00bb, \u00abSMS\u00bb]). La API comprueba la accesibilidad, env\u00eda por el primer canal, espera el retardo que hayas configurado si es necesario, y luego intenta por el siguiente canal hasta que la entrega tenga \u00e9xito.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ee7871bc31042a27c2818cdb0d173b14-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-4\">\r\n                                            \u00bfQu\u00e9 ocurre si no especifico un orden de prioridad de los canales?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ee7871bc31042a27c2818cdb0d173b14-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>La API solo env\u00eda el mensaje por el \u00fanico canal que proporciones. No utiliza la conmutaci\u00f3n por error a menos que exista una conmutaci\u00f3n por error a nivel de red (como RCS a SMS).  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ee7871bc31042a27c2818cdb0d173b14-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-5\">\r\n                                            \u00bfSe me cobrar\u00e1 por los intentos fallidos?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ee7871bc31042a27c2818cdb0d173b14-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">No. Se te cobrar\u00e1 por el mensaje que se entregue correctamente; todos los intentos fallidos son gratuitos.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ee7871bc31042a27c2818cdb0d173b14-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-6\">\r\n                                            \u00bfQu\u00e9 canales puedo incluir en mi lista de prioridades?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ee7871bc31042a27c2818cdb0d173b14-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Cualquier canal admitido por la <a href=\"https:\/\/developers.sinch.com\/docs\/conversation\">API de conversaci\u00f3n<\/a>, como SMS, WhatsApp, RCS, etc., puede combinarse en el orden que mejor se adapte a tu estrategia.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ee7871bc31042a27c2818cdb0d173b14-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-7\">\r\n                                            \u00bfPuedo controlar el tiempo entre los intentos de alternativas?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ee7871bc31042a27c2818cdb0d173b14-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>S\u00ed. Establece un retardo personalizado para las alternativas en el Panel de control de Sinch o utiliza la temporizaci\u00f3n predeterminada para equilibrar la velocidad y la experiencia del usuario.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-ee7871bc31042a27c2818cdb0d173b14-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-8\">\r\n                                            \u00bfCu\u00e1les son los requisitos previos para utilizar esta funci\u00f3n?                                          <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-ee7871bc31042a27c2818cdb0d173b14-8\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-ee7871bc31042a27c2818cdb0d173b14-8\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Necesitas una <a href=\"dashboard.sinch.com\/?iss=https%3A%2F%2Fid.sinch.com%2F\">cuenta de Sinch activa<\/a> y acceso a la API de conversaci\u00f3n dentro de tu proyecto.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/es\/messaging\/conversation-api\/canal-prioridad-alternativa\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 es la prioridad de canal y c\u00f3mo funciona la alternativa por SMS?  \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;La prioridad de los &lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/channel-support\/prioritize-channels&quot;&gt;canales te permite establecer el orden de los canales&lt;\/a&gt; en tu petici\u00f3n de API. 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