{"id":184287,"date":"2026-04-17T02:54:06","date_gmt":"2026-04-17T02:54:06","guid":{"rendered":"https:\/\/sinch.com\/glossary\/significado-ivr\/"},"modified":"2026-04-17T02:54:26","modified_gmt":"2026-04-17T02:54:26","slug":"significado-ivr","status":"publish","type":"glossary","link":"https:\/\/sinch.com\/es\/glossary\/significado-ivr\/","title":{"rendered":"Respuesta de voz interactiva &#8211; IVR"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"what-is-ivr-\">What is IVR?<\/h2>\n\n<p>Interactive Voice Response (IVR) is a technology that allows customers to interact with a company\u2019s phone menu using a touch-tone keypad or speech recognition.\u00a0\u00a0<\/p>\n\n<p>IVR collects the caller\u2019s responses by keypad or voice and routes the call to the most relevant agent or department.\u00a0\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">How is IVR used?\u00a0<\/h2>\n\n<p>IVR can be used by businesses to improve customer experience and team efficiency and reduce costs. Here are a few examples:\u00a0<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Sales \u2013 automate basic sales qualification and cold calls\u00a0<\/li>\n\n\n\n<li>Customer care &#8211; automate answers to basic customer queries\u00a0<\/li>\n\n\n\n<li>Marketing \u2013 run cost-efficient surveys, polls, promotions, and brand awareness campaigns\u00a0<\/li>\n\n\n\n<li>Operations &#8211; automate reservations, appointments, and more\u00a0<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">What are the benefits of Sinch\u2019s IVR?\u00a0<\/h2>\n\n<p>Sinch offers scalable, easy-to-integrate DTMF-based (Dual Tone Multi-Frequency) and voice IVR with speech recognition.\u00a0<\/p>\n\n<p>Our powerful cloud-based APIs are built to integrate seamlessly with any existing system.\u00a0 And with our tier-1 network of 600+ direct connections, we ensure the highest call quality and deliverability.\u00a0<\/p>\n\n<p>Sinch\u2019s IVR also has text-to-speech capabilities with multi-language support and allows you to build custom menus. It can also be used as a user verification method to secure application signups and logins.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is IVR? Interactive Voice Response (IVR) is a technology that allows customers to interact with a company\u2019s phone menu using a touch-tone keypad or speech recognition.\u00a0\u00a0 IVR collects the caller\u2019s responses by keypad or voice and routes the call to the most relevant agent or department.\u00a0\u00a0 How is IVR used?\u00a0 IVR can be used [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":true},"class_list":["post-184287","glossary","type-glossary","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interactive Voice Response - IVR<\/title>\n<meta name=\"description\" content=\"What is Interactive Voice Response? How can Sinch\u2019s IVR benefit your business? 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