{"id":170036,"date":"2025-11-19T16:36:15","date_gmt":"2025-11-19T16:36:15","guid":{"rendered":"https:\/\/sinch.com\/?post_type=engage_integrations&#038;p=170036"},"modified":"2026-05-27T14:43:10","modified_gmt":"2026-05-27T14:43:10","slug":"microsoft-dynamics-365","status":"publish","type":"engage_integrations","link":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/","title":{"rendered":"Microsoft Dynamics 365"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Integraci\u00f3n de mensajes de texto en Microsoft Dynamics<\/h2>\n\n\n\n<p>Con esta\u00a0<a href=\"https:\/\/appsource.microsoft.com\/en-ie\/product\/dynamics-365\/wirelesstrading1594763249853.sms_for_dynamics\" target=\"_blank\" rel=\"noreferrer noopener\">Integraci\u00f3n de Microsoft Dynamics SMS<\/a>\u00a0de Sinch Engage (anteriormente\u00a0MessageMedia), tus equipos de ventas, servicios y funcionamiento pueden responder m\u00e1s r\u00e1pido, automatizar los seguimientos y mantener organizada cada conversaci\u00f3n con los clientes.\u00a0\u00a0<\/p>\n\n\n\n<p>Env\u00eda y recibe SMS y RCS directamente desde cualquier registro en Dynamics 365, con cada mensaje registrado autom\u00e1ticamente en la L\u00ednea de tiempo de la entidad.\u00a0<\/p>\n\n\n\n<p>Principales ventajas de esta integraci\u00f3n:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Config\u00faralo en cuesti\u00f3n de minutos y capta clientes en tiempo real sin salir de Dynamics\u00a0<\/li>\n\n\n\n<li>Env\u00eda SMS y RCS desde cualquier registro de contacto, cliente potencial o cuenta\u00a0<\/li>\n\n\n\n<li>Sugerencias de respuesta asistidas por IA basadas en el contexto reciente de la conversaci\u00f3n\u00a0<\/li>\n\n\n\n<li>Sigue f\u00e1cilmente todas las comunicaciones en la cronolog\u00eda de tu entidad\u00a0<\/li>\n\n\n\n<li>Llega a una amplia audiencia con env\u00edos masivos de SMS utilizando plantillas personalizadas\u00a0<\/li>\n\n\n\n<li>Chat bidireccional a trav\u00e9s de una bandeja de entrada unificada dentro de Dynamics\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-1024x485.png\" alt=\"\" class=\"wp-image-187017\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-1024x485.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-300x142.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-768x364.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-1536x727.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Contact-Timeline-2048x970.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Env\u00eda y recibe SMS directamente desde Microsoft Dynamics, con un seguimiento sencillo en la cronolog\u00eda de tu entidad<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"898\" height=\"639\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/EN-Screenshot-Dynamics-Provider-Sinch.jpg\" alt=\"Microsoft Dynamics 365 SMS provider selection screen with Sinch selected and highlighted\" class=\"wp-image-187286\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/EN-Screenshot-Dynamics-Provider-Sinch.jpg 898w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/EN-Screenshot-Dynamics-Provider-Sinch-300x213.jpg 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/EN-Screenshot-Dynamics-Provider-Sinch-768x546.jpg 768w\" sizes=\"(max-width: 898px) 100vw, 898px\" \/><\/figure>\n\n\n\n<p><strong>Env\u00eda SMS desde las campa\u00f1as de Customer Insights con Sinch como tu proveedor<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-1024x449.png\" alt=\"New SMS Template form in Microsoft Dynamics 365 named &quot;Appointment Reminder,&quot; with a message body using a contact account name merge field and Sender ID set to Support Team.\" class=\"wp-image-187030\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-1024x449.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-300x131.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-768x337.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-1536x673.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-SMS-Template-2048x898.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>S\u00e9 coherente y eficaz con las plantillas personalizadas de SMS<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"413\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-1024x413.png\" alt=\"\" class=\"wp-image-187036\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-1024x413.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-300x121.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-768x310.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-1536x620.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-PowerAutomate-Flow-2048x826.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>A\u00f1ade SMS automatizados a los flujos de trabajo para enviar notificaciones puntuales como recordatorios de facturaci\u00f3n y pago<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"493\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-1024x493.png\" alt=\"\" class=\"wp-image-187042\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-1024x493.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-300x144.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-768x370.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-1536x739.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-Conversations-Inbox-2048x986.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Responde al instante a trav\u00e9s de una bandeja de entrada unificada similar a un chat dentro de Dynamics.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"534\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-1024x534.png\" alt=\"AI Enhancements dropdown menu open in the Sinch Engage SMS composer, showing options including Improve writing, Make longer, Make shorter, Simplify language, Fix spelling and grammar, and Change tone.\" class=\"wp-image-187048\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-1024x534.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-300x156.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-768x400.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements-1536x801.png 1536w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Diagram-Dynamics365-AI-Enhancements.png 1746w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Crea borradores de respuesta en segundos con sugerencias asistidas por IA en la bandeja de entrada de Conversaciones.<\/strong><\/p>\n\n\n<\/div> <\/div> <\/div> <\/div> \n\n\r\n    <section data-content-type=\"component\" id=\"block-48d5cd7dfc7b3631342d485a5ff08baa\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">ECOSISTEMA DE MICROSOFT <\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">M\u00e1s formas de usar Sinch con Microsoft<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <a href=\"https:\/\/marketplace.microsoft.com\/en-us\/product\/sinchswedenab1673479633311.sinch_custom_channel?tab=Overview\" class=\"card-link text-decoration-none \" title=\"SMS para Customer Insights \">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                SMS para Customer Insights                             <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    A\u00f1ade SMS como un canal nativo dentro de Microsoft Customer Insights Journeys. Usa como disparador mensajes automatizados basados en el comportamiento del cliente, activa datos de origen para la personalizaci\u00f3n y sigue la interacci\u00f3n sin salir de la plataforma.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">Consigue SMS para Customer Insights <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <a href=\"https:\/\/learn.microsoft.com\/en-us\/connectors\/sinch\/\" class=\"card-link text-decoration-none \" title=\"Conector de Sinch para Power Automate\">\r\n                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Conector de Sinch para Power Automate                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Env\u00eda SMS, MMS y RCS desde flujos de Power Automate. Usa como disparador mensajes basados en cualquier evento en todo tu apilar de Microsoft, automatiza flujos de trabajo de varios pasos y conecta Sinch a cientos de otras aplicaciones.                                 <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">M\u00e1s informaci\u00f3n en Microsoft Learn <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-e7e48b69a65a5e1ba8d8d945177cca6b\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Casos de uso de la mensajer\u00eda de texto en Microsoft Dynamics<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">C\u00f3mo utilizan las empresas Microsoft Dynamics SMS con Sinch Engage<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                                            <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                            <img width=\"800\" height=\"496\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture.png\" class=\"rounded-0\" alt=\"Imagen para Aceleraci\u00f3n de ventas\" decoding=\"async\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 400px, (min-resolution: 2dppx) and (min-width: 1200px) 400px, (min-width: 1200px) 800px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Lead-Nuture-784x486.png 784w\" \/>                        <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Aceleraci\u00f3n de ventas                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Haz un seguimiento de los clientes potenciales por SMS y proporciona enlaces a tu p\u00e1gina web o calendario para que las conversaciones sigan avanzando y acelerar tu ciclo de ventas.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                                            <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                            <img width=\"800\" height=\"496\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support.png\" class=\"rounded-0\" alt=\"Imagen para Asistencia al cliente\" decoding=\"async\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 400px, (min-resolution: 2dppx) and (min-width: 1200px) 400px, (min-width: 1200px) 800px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Customer-Support-784x486.png 784w\" \/>                        <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Asistencia al cliente                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Reduce los tiempos de espera de las llamadas habilitando la mensajer\u00eda conversacional bidireccional entre los clientes y tu equipo de asistencia.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column\">\r\n                                                            <div class=\"card-image-zoom ratio-16x9 rounded-lg card-image-zoom-large\">\r\n\r\n                            \r\n                            \r\n                            <img width=\"800\" height=\"496\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management.png\" class=\"rounded-0\" alt=\"Imagen para Seguimiento de las entregas\" decoding=\"async\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 400px, (min-resolution: 2dppx) and (min-width: 1200px) 400px, (min-width: 1200px) 800px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Engage-Carousel-Order-Management-784x486.png 784w\" \/>                        <\/div>\r\n                                                                            <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Seguimiento de las entregas                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mant\u00e9n informados a los clientes, reduce la p\u00e9rdida de paquetes y garantiza el \u00e9xito de las entregas con notificaciones autom\u00e1ticas de seguimiento por SMS.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-29281b51596b28fabb7b363e7c9f4fc2\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Por qu\u00e9 Sinch Engage<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">La mejor integraci\u00f3n de Microsoft Dynamics SMS para equipos en crecimiento<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai-wand.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Configuraci\u00f3n f\u00e1cil                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Empieza con unos pocos clics. Incluso puedes probarlo gratis, sin compromisos ni necesidad de tarjeta de cr\u00e9dito.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Excelente asistencia al cliente                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Siempre estamos aqu\u00ed para ayudarte, con chat en directo y asistencia por email 24 horas al d\u00eda, 7 d\u00edas a la semana (no lo tendr\u00e1s en ning\u00fan otro sitio).                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/earth-grid.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Una entregabilidad sin igual                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Tenemos una red mundial de m\u00e1s de 600 conexiones directas con operadores, para que puedas enviar de forma fiable, a cualquier lugar.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shield-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Seguro y cumpliendo las normativas                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Funcionalidades de seguridad de nivel 1, mensajer\u00eda aprobada por el operador y cumplimiento total con el RGPD y la TCP.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                        <div class=\"\">\r\n        <div class=\"row justify-content-center\">\r\n                            <div class=\"col-lg-5 d-none d-lg-block\">\r\n                    <div class=\"position-relative h-100\">\r\n                        <img decoding=\"async\" src=\"https:\/\/sinch.com\/wp-content\/themes\/simpletexting-theme-blank\/assets\/images\/blocks\/cta\/cta-banner-engage.jpg\" alt=\"Call To Action Graphic\" class=\"cta-image w-100 h-100 rounded-lg\" width=\"100%\" height=\"100%\">\r\n\r\n                                            <\/div>\r\n                <\/div>\r\n                        <div class=\"col-12 col-lg-7\">\r\n                <div class=\"cta bg-primary rounded-lg px-5 py-7 p-md-9\">\r\n                                            <div class=\"d-flex flex-column gap-5\">\r\n                                                        <div class=\"h4 fw-bold mb-0\">\r\n                                Introduce SMS automatizados y en tiempo real en Microsoft Dynamics con Sinch Engage. Empieza f\u00e1cilmente, sin necesidad de c\u00f3digo.                            <\/div>\r\n                            \r\n      <div class=\"btn-group\">\r\n        <a href=\"https:\/\/sinch.com\/es\/engage\/probar-demostracion\/?q_showExperience=experience-1748541585392\"  class=\"btn btn-secondary btn-lg btn-animated text-nowrap \" >Solicita una demostraci\u00f3n<\/a>\r\n      <\/div>                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-6c84a883e5e8e47016ce733e3f04bc14\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">C\u00f3mo utilizar la integraci\u00f3n<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Configura los SMS y RCS de Microsoft Dynamics en unos minutos<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Nuestra sencilla configuraci\u00f3n, sin c\u00f3digo, te permite ponerte en marcha con Microsoft Dynamics SMS r\u00e1pidamente, con pleno cumplimiento normativo y tasas de entrega \u00f3ptimas desde el primer d\u00eda.<\/p><\/div>\r\n                            \r\n                            \r\n                                                                <div class=\"accordion accordion-widget d-flex flex-column gap-3 m-0\" id=\"accordion-block-6c84a883e5e8e47016ce733e3f04bc14\">\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-6c84a883e5e8e47016ce733e3f04bc14-1\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4\"\r\n                                                        data-counter=\"1\"\r\n                                                        data-bs-target=\"#collapse-block-6c84a883e5e8e47016ce733e3f04bc14-1\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"true\"\r\n                                                        aria-controls=\"collapse-block-6c84a883e5e8e47016ce733e3f04bc14-1\">\r\n                                                        <span class=\"h6 mb-0\">Paso 1: Conecta tus cuentas<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-6c84a883e5e8e47016ce733e3f04bc14-1\"\r\n                                                    class=\"accordion-collapse collapse show\"\r\n                                                    aria-labelledby=\"heading-block-6c84a883e5e8e47016ce733e3f04bc14-1\"\r\n                                                    data-bs-parent=\"#accordion-block-6c84a883e5e8e47016ce733e3f04bc14\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Instala la aplicaci\u00f3n de Sinch Engage desde el marketplace de Microsoft Dynamics y autentica tus cuentas con la integraci\u00f3n de un solo clic. <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-6c84a883e5e8e47016ce733e3f04bc14-2\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"2\"\r\n                                                        data-bs-target=\"#collapse-block-6c84a883e5e8e47016ce733e3f04bc14-2\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-6c84a883e5e8e47016ce733e3f04bc14-2\">\r\n                                                        <span class=\"h6 mb-0\">Paso 2: Aprovisiona tu n\u00famero<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-6c84a883e5e8e47016ce733e3f04bc14-2\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-6c84a883e5e8e47016ce733e3f04bc14-2\"\r\n                                                    data-bs-parent=\"#accordion-block-6c84a883e5e8e47016ce733e3f04bc14\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Escoge entre n\u00fameros locales, gratuitos o de c\u00f3digos cortos. Nos encargamos de la suscripci\u00f3n y la verificaci\u00f3n del operador, con asistencia 24 horas al d\u00eda, 7 d\u00edas a la semana. <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-6c84a883e5e8e47016ce733e3f04bc14-3\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"3\"\r\n                                                        data-bs-target=\"#collapse-block-6c84a883e5e8e47016ce733e3f04bc14-3\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-6c84a883e5e8e47016ce733e3f04bc14-3\">\r\n                                                        <span class=\"h6 mb-0\">Paso 3: Crea tus flujos de trabajo<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-6c84a883e5e8e47016ce733e3f04bc14-3\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-6c84a883e5e8e47016ce733e3f04bc14-3\"\r\n                                                    data-bs-parent=\"#accordion-block-6c84a883e5e8e47016ce733e3f04bc14\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Crea flujos de trabajo automatizados de SMS y MMS en Microsoft Dynamics, con plantillas predise\u00f1adas para casos de uso comunes.<\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                                    <div class=\"accordion-item rounded\">\r\n                                                <div class=\"accordion-header\">\r\n                                                    <button\r\n                                                        id=\"heading-block-6c84a883e5e8e47016ce733e3f04bc14-4\"\r\n                                                        type=\"button\"\r\n                                                        class=\"accordion-button py-2 px-3 py-md-3 px-md-4 collapsed\"\r\n                                                        data-counter=\"4\"\r\n                                                        data-bs-target=\"#collapse-block-6c84a883e5e8e47016ce733e3f04bc14-4\"\r\n                                                        data-bs-toggle=\"collapse\"\r\n                                                        aria-expanded=\"false\"\r\n                                                        aria-controls=\"collapse-block-6c84a883e5e8e47016ce733e3f04bc14-4\">\r\n                                                        <span class=\"h6 mb-0\">Paso 4: Lanza la campa\u00f1a<\/span>\r\n                                                    <\/button>\r\n                                                <\/div>\r\n                                                <div\r\n                                                    id=\"collapse-block-6c84a883e5e8e47016ce733e3f04bc14-4\"\r\n                                                    class=\"accordion-collapse collapse\"\r\n                                                    aria-labelledby=\"heading-block-6c84a883e5e8e47016ce733e3f04bc14-4\"\r\n                                                    data-bs-parent=\"#accordion-block-6c84a883e5e8e47016ce733e3f04bc14\">\r\n\r\n                                                    <div class=\"accordion-body px-3 px-md-4 pb-3 pb-md-4\">\r\n                                                                                                                    <div class=\"content-body mb-0\"><p class=\"mb-0\">Prueba tu configuraci\u00f3n con un peque\u00f1o segmento y luego ampl\u00edala a toda tu audiencia con confianza en la entrega y el cumplimiento normativo. <\/p><\/div>\r\n                                                        \r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"400\" height=\"248\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png\" class=\"img-fluid\" alt=\"Imagen para Configura los SMS y RCS de Microsoft Dynamics en unos minutos\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png 800w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-300x186.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-768x476.png 768w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics-784x486.png 784w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Preguntas frecuentes<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Preguntas frecuentes sobre los mensajes de texto en Microsoft Dynamics<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-1\">\r\n                                            \u00bfQu\u00e9 es la integraci\u00f3n de Microsoft Dynamics SMS?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Nuestra integraci\u00f3n de Microsoft Dynamics SMS conecta tus datos de CRM directamente con los canales de mensajer\u00eda SMS y de servicio de comunicaci\u00f3n enriquecida (RCS), lo que te permite enviar comunicaciones personalizadas y oportunas directamente desde tu entorno de Dynamics 365. Util\u00edzalo para campa\u00f1as de marketing, actualizaciones de clientes, recordatorios de citas y mucho m\u00e1s.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-2\">\r\n                                            \u00bfPuedo automatizar los mensajes SMS en Dynamics 365?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">S\u00ed. La forma recomendada es a trav\u00e9s del conector de Sinch para Power Automate, que te permite usar como disparador mensajes de texto (SMS) basados en eventos como la creaci\u00f3n de un nuevo cliente potencial, actualizaciones de casos, confirmaciones de citas, recordatorios de renovaci\u00f3n y lanzamientos de campa\u00f1a. Puedes crear flujos de varios pasos que combinan SMS con email y otros canales. La automatizaci\u00f3n tambi\u00e9n es posible a trav\u00e9s de los flujos de trabajo de Dynamics.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-3\">\r\n                                            \u00bfPuedo enviar mensajes multimedia (MMS) desde Dynamics?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">MMS est\u00e1 disponible a trav\u00e9s del conector de Sinch para Power Automate. Para Dynamics 365, MMS estar\u00e1 disponible pronto, con capacidades adicionales en la hoja de ruta. Actualmente, esta integraci\u00f3n ofrece asistencia para RCS, una forma segura, con identidad de marca e interactiva de tener conversaciones m\u00e1s potentes con tus clientes. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-4\">\r\n                                            \u00bfC\u00f3mo puedo personalizar los mensajes utilizando los datos de Dynamics?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"\">Puedes insertar din\u00e1micamente campos CRM en tus mensajes, como por ejemplo Nombre, Nombre de cuenta o empresa, Fecha\/hora de la cita, ID de caso o n\u00famero de pedido.<\/p><p class=\"mb-0\">Los mensajes personalizados obtienen mayores tasas de respuesta y mejoran la satisfacci\u00f3n del cliente.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-5\">\r\n                                            \u00bfQu\u00e9 otras integraciones ofrece Sinch Engage?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-c2ae9087ede6bb72bd4f44142be5af70-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-c2ae9087ede6bb72bd4f44142be5af70-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Adem\u00e1s de Microsoft Dynamics, Sinch Engage tiene integraciones potentes y f\u00e1ciles de usar con tus plataformas CRM, ERP y de comercio electr\u00f3nico favoritas, como HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce y muchas m\u00e1s. <a href=\"https:\/\/sinch.com\/es\/engage\/integrations\/\">Explora nuestras integraciones aqu\u00ed<\/a>.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 es la integraci\u00f3n de Microsoft Dynamics SMS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Nuestra integraci\u00f3n de Microsoft Dynamics SMS conecta tus datos de CRM directamente con los canales de mensajer\u00eda SMS y de servicio de comunicaci\u00f3n enriquecida (RCS), lo que te permite enviar comunicaciones personalizadas y oportunas directamente desde tu entorno de Dynamics 365. Util\u00edzalo para campa\u00f1as de marketing, actualizaciones de clientes, recordatorios de citas y mucho m\u00e1s.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfPuedo automatizar los mensajes SMS en Dynamics 365?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;S\u00ed. La forma recomendada es a trav\u00e9s del conector de Sinch para Power Automate, que te permite usar como disparador mensajes de texto (SMS) basados en eventos como la creaci\u00f3n de un nuevo cliente potencial, actualizaciones de casos, confirmaciones de citas, recordatorios de renovaci\u00f3n y lanzamientos de campa\u00f1a. Puedes crear flujos de varios pasos que combinan SMS con email y otros canales. La automatizaci\u00f3n tambi\u00e9n es posible a trav\u00e9s de los flujos de trabajo de Dynamics.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfPuedo enviar mensajes multimedia (MMS) desde Dynamics?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;MMS est\u00e1 disponible a trav\u00e9s del conector de Sinch para Power Automate. Para Dynamics 365, MMS estar\u00e1 disponible pronto, con capacidades adicionales en la hoja de ruta. Actualmente, esta integraci\u00f3n ofrece asistencia para RCS, una forma segura, con identidad de marca e interactiva de tener conversaciones m\u00e1s potentes con tus clientes. &lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfC\u00f3mo puedo personalizar los mensajes utilizando los datos de Dynamics?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;&quot;&gt;Puedes insertar din\u00e1micamente campos CRM en tus mensajes, como por ejemplo Nombre, Nombre de cuenta o empresa, Fecha\/hora de la cita, ID de caso o n\u00famero de pedido.&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;Los mensajes personalizados obtienen mayores tasas de respuesta y mejoran la satisfacci\u00f3n del cliente.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"\u00bfQu\u00e9 otras integraciones ofrece Sinch Engage?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Adem\u00e1s de Microsoft Dynamics, Sinch Engage tiene integraciones potentes y f\u00e1ciles de usar con tus plataformas CRM, ERP y de comercio electr\u00f3nico favoritas, como HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce y muchas m\u00e1s. &lt;a href=&quot;https:\/\/sinch.com\/es\/engage\/integrations\/&quot;&gt;Explora nuestras integraciones aqu\u00ed&lt;\/a&gt;.&lt;\/p&gt;\"}}]}<\/script>                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    ","protected":false},"featured_media":154826,"template":"","meta":{"_acf_changed":true},"integration_software":[636],"integration_channel":[617],"integration_product":[631],"class_list":["post-170036","engage_integrations","type-engage_integrations","status-publish","has-post-thumbnail","hentry","integration_software-crm","integration_channel-sms","integration_product-engage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Integraci\u00f3n de Microsoft Dynamics SMS | Sinch Engage<\/title>\n<meta name=\"description\" content=\"Env\u00eda SMS personalizados y automatizados directamente desde Microsoft Dynamics. Impulsa la interacci\u00f3n y conversi\u00f3n por mensaje de texto para marketing, ventas y asistencia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integraci\u00f3n de Microsoft Dynamics SMS | Sinch Engage\" \/>\n<meta property=\"og:description\" content=\"Env\u00eda SMS personalizados y automatizados directamente desde Microsoft Dynamics. Impulsa la interacci\u00f3n y conversi\u00f3n por mensaje de texto para marketing, ventas y asistencia.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wearesinch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-27T14:43:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"496\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreSinch\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/microsoft-dynamics-365\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/microsoft-dynamics-365\\\/\",\"name\":\"Integraci\u00f3n de Microsoft Dynamics SMS | Sinch Engage\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/microsoft-dynamics-365\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/microsoft-dynamics-365\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/SI-Integration-MicrosoftDynamics.png\",\"datePublished\":\"2025-11-19T16:36:15+00:00\",\"dateModified\":\"2026-05-27T14:43:10+00:00\",\"description\":\"Env\u00eda SMS personalizados y automatizados directamente desde Microsoft Dynamics. Impulsa la interacci\u00f3n y conversi\u00f3n por mensaje de texto para marketing, ventas y asistencia.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/microsoft-dynamics-365\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/microsoft-dynamics-365\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/microsoft-dynamics-365\\\/#primaryimage\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/SI-Integration-MicrosoftDynamics.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/SI-Integration-MicrosoftDynamics.png\",\"width\":800,\"height\":496},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/microsoft-dynamics-365\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sinch.com\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Engage Integrations\",\"item\":\"https:\\\/\\\/sinch.com\\\/es\\\/engage\\\/integrations\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Microsoft Dynamics 365\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/sinch.com\\\/es\\\/\",\"name\":\"Sinch\",\"description\":\"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch\",\"publisher\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sinch.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/#organization\",\"name\":\"Sinch\",\"url\":\"https:\\\/\\\/sinch.com\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"width\":800,\"height\":496,\"caption\":\"Sinch\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/wearesinch\\\/\",\"https:\\\/\\\/x.com\\\/WeAreSinch\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/sinch\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCZZ2u_B2afTxA0v-xcgfsaw\",\"https:\\\/\\\/www.instagram.com\\\/wearesinch\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Integraci\u00f3n de Microsoft Dynamics SMS | Sinch Engage","description":"Env\u00eda SMS personalizados y automatizados directamente desde Microsoft Dynamics. Impulsa la interacci\u00f3n y conversi\u00f3n por mensaje de texto para marketing, ventas y asistencia.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/","og_locale":"es_ES","og_type":"article","og_title":"Integraci\u00f3n de Microsoft Dynamics SMS | Sinch Engage","og_description":"Env\u00eda SMS personalizados y automatizados directamente desde Microsoft Dynamics. Impulsa la interacci\u00f3n y conversi\u00f3n por mensaje de texto para marketing, ventas y asistencia.","og_url":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/","og_site_name":"Sinch","article_publisher":"https:\/\/www.facebook.com\/wearesinch\/","article_modified_time":"2026-05-27T14:43:10+00:00","og_image":[{"width":800,"height":496,"url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@WeAreSinch","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/","url":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/","name":"Integraci\u00f3n de Microsoft Dynamics SMS | Sinch Engage","isPartOf":{"@id":"https:\/\/sinch.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/#primaryimage"},"image":{"@id":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/#primaryimage"},"thumbnailUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png","datePublished":"2025-11-19T16:36:15+00:00","dateModified":"2026-05-27T14:43:10+00:00","description":"Env\u00eda SMS personalizados y automatizados directamente desde Microsoft Dynamics. Impulsa la interacci\u00f3n y conversi\u00f3n por mensaje de texto para marketing, ventas y asistencia.","breadcrumb":{"@id":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/#primaryimage","url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-MicrosoftDynamics.png","width":800,"height":496},{"@type":"BreadcrumbList","@id":"https:\/\/sinch.com\/es\/engage\/integrations\/microsoft-dynamics-365\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sinch.com\/es\/"},{"@type":"ListItem","position":2,"name":"Engage Integrations","item":"https:\/\/sinch.com\/es\/engage\/integrations\/"},{"@type":"ListItem","position":3,"name":"Microsoft Dynamics 365"}]},{"@type":"WebSite","@id":"https:\/\/sinch.com\/es\/#website","url":"https:\/\/sinch.com\/es\/","name":"Sinch","description":"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch","publisher":{"@id":"https:\/\/sinch.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sinch.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/sinch.com\/es\/#organization","name":"Sinch","url":"https:\/\/sinch.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/sinch.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","width":800,"height":496,"caption":"Sinch"},"image":{"@id":"https:\/\/sinch.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/wearesinch\/","https:\/\/x.com\/WeAreSinch","https:\/\/www.linkedin.com\/company\/sinch","https:\/\/www.youtube.com\/channel\/UCZZ2u_B2afTxA0v-xcgfsaw","https:\/\/www.instagram.com\/wearesinch\/"]}]}},"_links":{"self":[{"href":"https:\/\/sinch.com\/es\/wp-json\/wp\/v2\/engage_integrations\/170036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinch.com\/es\/wp-json\/wp\/v2\/engage_integrations"}],"about":[{"href":"https:\/\/sinch.com\/es\/wp-json\/wp\/v2\/types\/engage_integrations"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sinch.com\/es\/wp-json\/wp\/v2\/media\/154826"}],"wp:attachment":[{"href":"https:\/\/sinch.com\/es\/wp-json\/wp\/v2\/media?parent=170036"}],"wp:term":[{"taxonomy":"integration_software","embeddable":true,"href":"https:\/\/sinch.com\/es\/wp-json\/wp\/v2\/integration_software?post=170036"},{"taxonomy":"integration_channel","embeddable":true,"href":"https:\/\/sinch.com\/es\/wp-json\/wp\/v2\/integration_channel?post=170036"},{"taxonomy":"integration_product","embeddable":true,"href":"https:\/\/sinch.com\/es\/wp-json\/wp\/v2\/integration_product?post=170036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}