{"id":184147,"date":"2026-04-15T04:22:27","date_gmt":"2026-04-15T04:22:27","guid":{"rendered":"https:\/\/sinch.com\/engage\/industries\/tecnologia-de-la-informacion\/"},"modified":"2026-04-15T04:24:28","modified_gmt":"2026-04-15T04:24:28","slug":"tecnologia-de-la-informacion","status":"publish","type":"engage_industries","link":"https:\/\/sinch.com\/es\/engage\/industries\/tecnologia-de-la-informacion\/","title":{"rendered":"SMS para TI"},"content":{"rendered":"\r\n
\r\n
\r\n\r\n \r\n
\r\n
\r\n
\r\n
\r\n

SMS FOR IT<\/p>\r\n \r\n

\r\n IT text messaging <\/h1>\r\n <\/div>\r\n\r\n

Sinch Engage makes it easy for IT teams to use SMS for incident alerting, two-factor authentication, helpdesk notifications, and infrastructure monitoring alerts. Keep users informed, move issues forward, and respond quickly when timing matters.<\/p><\/div>\r\n \r\n \r\n \r\n

\r\n \r\n
\r\n Get started<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n\r\n \r\n \"Image\r\n \r\n \r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n
\r\n
\r\n
\r\n Top brands rely on Sinch Engage to reach their customers <\/div>\r\n <\/div>\r\n
\r\n
\r\n \r\n \r\n Maaco <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Garmin <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Luxottica <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n F45 Training, <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Oz Hair & Beauty <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Lawrence academy <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/section>\r\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n

WHY IT TEAMS USE SMS<\/p>\r\n \r\n

Reach users quickly when timing matters<\/h2>\r\n <\/div>\r\n\r\n\r\n

For urgent updates, keeping workflows moving, and staying connected with users during issues and service changes, IT teams should look no further than SMS. Text messaging helps IT teams communicate faster in moments when email may be missed or delayed.<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

\r\n\r\n \"Imagen\r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n \r\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n \r\n

\r\n Service outage and incident alerts <\/h3>\r\n
\r\n Send urgent messages about outages, disruptions, and incidents so users know what\u2019s happening right away.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n \r\n

\r\n Support updates and follow-up <\/h3>\r\n
\r\n Keep users in the know with ticket updates, next steps, and follow-up messages throughout the support process.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n \r\n

\r\n Verification and security messages <\/h3>\r\n
\r\n Send one-time passwords, verification codes, and identity checks to help protect accounts and confirm secure access.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n

PLATFORM CAPABILITIES<\/p>\r\n \r\n

How we help IT teams communicate with confidence<\/h2>\r\n <\/div>\r\n\r\n\r\n

Sinch Engage gives IT teams the tools to send urgent SMS notifications, manage follow-up, and stay connected with users from one messaging platform. Manage two-way conversations, automate updates, and keep communication organized across support, operations, and security workflows.<\/p><\/div>\r\n \r\n \r\n \r\n

\r\n \r\n
\r\n Get started<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
\r\n \n\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n CRM and system integrations <\/h3>\r\n
\r\n Connect Sinch Engage with platforms like HubSpot and other popular systems to send messages based on support activity, customer records, and follow-up needs. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Flexible messaging numbers <\/h3>\r\n
\r\n Send messages using Toll-Free Numbers, 10DLC Numbers, Short Codes, or Alphanumeric Sender IDs depending on your business needs and location. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n SMS and WhatsApp messaging <\/h3>\r\n
\r\n Reach users on the channels they use most by sending both SMS and WhatsApp messages from one platform. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Two-way messaging <\/h3>\r\n
\r\n Let users reply directly to ask questions, confirm details, or respond to support and service messages. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Automated responses <\/h3>\r\n
\r\n Set up Text Message Autoresponders to instantly reply to common questions or confirm incoming support inquiries. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Mobile messaging app <\/h3>\r\n
\r\n Manage support conversations from anywhere with the Sinch Engage mobile app so your team can respond on the go. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Reusable message templates <\/h3>\r\n
\r\n Create and save templates for alerts, maintenance messages, support updates, and follow-up communication. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Messaging workflows <\/h3>\r\n
\r\n Automate reminders, status updates, escalations, and support follow-up so important messages send at the right time. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n

SECURITY & COMPLIANCE<\/p>\r\n \r\n

Secure, reliable, and responsive IT messaging<\/h2>\r\n <\/div>\r\n\r\n\r\n

IT communication often means sensitive updates, account access workflows, and time-sensitive service information. That\u2019s why your messaging platform should support secure communication and dependable delivery.<\/p>

Sinch Engage is secure, reliable, and GDPR and TCPA compliant, with data encryption and access control help protect sensitive information. Carrier-approved messaging improves deliverability, and 99.9% system reliability with 40+ data centers worldwide supports time-sensitive communication.<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

\r\n\r\n \"Imagen\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n

WHERE IT FOR SMS SHINES<\/p>\r\n \r\n

How IT teams use SMS<\/h2>\r\n <\/div>\r\n\r\n\r\n

Outages, support interactions, maintenance windows, and security workflows \u2014 SMS can help IT teams deal with it all. Use text messaging to keep users informed, reduce uncertainty, and make urgent communication easier to see.<\/p><\/div>\r\n \r\n \r\n \r\n

\r\n \r\n
\r\n Get started<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n \r\n

Send urgent alerts when timing matters<\/h2>\r\n <\/div>\r\n\r\n\r\n

Use SMS to notify users about outages, service disruptions, maintenance windows, and critical incidents. Text messaging helps teams reach people quickly when immediate awareness matters most.<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n \r\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Outage notifications <\/h3>\r\n
\r\n Alert users when systems, tools, or networks are unavailable, so they know an issue is being addressed.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Maintenance reminders <\/h3>\r\n
\r\n Send advance notice before planned maintenance so users know when services may be temporarily affected. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Escalation messages <\/h3>\r\n
\r\n Notify key contacts or teams when urgent support issues need immediate attention.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n \r\n

Keep support workflows moving<\/h2>\r\n <\/div>\r\n\r\n\r\n

Use SMS to keep users informed throughout the support process with updates, reminders, and follow-up. Text messaging helps reduce missed communication and keeps issues moving forward.<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n \r\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Ticket updates <\/h3>\r\n
\r\n Send helpdesk status messages when a support request is received, assigned, or resolved. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Appointment reminders <\/h3>\r\n
\r\n Remind users about on-site visits, scheduled support calls, or technician appointments. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Follow-up requests <\/h3>\r\n
\r\n Prompt users to confirm details, provide information, or respond to next steps needed to move an issue forward.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n \r\n

Strengthen trust with secure, responsive communication<\/h2>\r\n <\/div>\r\n\r\n\r\n

Use SMS to support identity verification, confirm important actions, and provide direct follow-up after service interactions. This helps IT teams create a more secure and responsive user experience.<\/p><\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n

\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \n\r\n \r\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Verification and two-factor authentication <\/h3>\r\n
\r\n Send one-time passwords and verification codes to confirm identity and support secure account access.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Post-resolution check-ins <\/h3>\r\n
\r\n Follow up after a support case closes to make sure the issue was resolved and the user is satisfied.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n

\r\n Security alerts <\/h3>\r\n
\r\n Notify users about suspicious activity, password changes, or other important security-related events.
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/section>\r\n\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n\r\n
\r\n
\r\n
\r\n <\/svg>\r\n <\/div>\r\n \r\n
\r\n \r\n
\r\n \u201cSinch Engage helped us to keep our support costs dramatically lower than competitors. With one person able to handle as many customers as four team members, we quartered the cost of support while keeping our customer satisfaction scores in the excellent range.\u201d <\/blockquote>\r\n <\/div>\r\n \r\n \r\n
\r\n
\r\n \r\n
\r\n
\r\n
\r\n
\r\n \r\n
\r\n 75% <\/div>\r\n
\r\n fewer resources needed <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n \r\n
\r\n
\r\n \r\n
\r\n \r\n Paul Anslow <\/cite>\r\n\r\n CEO, Triangle Networks<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n\r\n
\r\n Read the technical support customer story<\/a>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n
\r\n
\r\n