Trusted by Salesforce teams for 10+ Years

Two-way SMS, MMS & WhatsApp for Salesforce

Bring SMS, MMS, and WhatsApp straight into Salesforce with Sinch Engage (formerly Mercury SMS). Automate touchpoints, accelerate responses, and keep conversations centralized in the workflows your team already uses.

  • Automated messaging with Salesforce Flows & reusable templates

  • Real-time two-way conversations from any record, list, or campaign

  • Leverage the power of AI with Agentforce

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Sinch Engage + Salesforce: Fast and secure two-way SMS
Join thousands of top brands using Sinch Engage to send messages everyday

Excellent App & Great Support

We’re using the app since 2022 and are very happy with it. The app is very easy to use and have lots of features that can be utilized for your business needs. I highly recommend the app.
R. Kodandapur Salesforce User

Speedy and Helpful Support Team

Their [support] team has been punctual, friendly, and incredibly helpful with every question and request. We feel confident moving forward knowing we’re fully supported, and that the system is flexible enough to adapt to our business needs.
T. Karsli Salesforce User

Best Customer Support Ever!

This is a new app for our company and Sinch was there to help up us move forward, connecting Prod and Sandbox environments for testing, educating us about the platform & how to trouble shoot. I highly recommend this easy to use messaging system.
S. Victa Salesforce User

Great App and Super Support

This app works great and as expected. The configuration was very easy especially with the support from the Sinch (formerly MessageMedia) team. I highly recommend this app if you are interested in sending SMS via Salesforce.
M. Mooney Salesforce User

Easy Setup, Fantastic Customer Service

Sinch (formerly MessageMedia) provided us with significant support during our onboarding. Setup involved following a simple How To Guide and for any areas where I needed help or was less confident/unsure, their Customer Service proved to be very knowledgeable and accessible.
E. Leong Salesforce User

Great Product, Easy to Use, Amazing Support!

The Sinch (formerly MessageMedia/Mercury) app has so many great features and is easy to configure and be up and running in no time! Customer support is this company’s main focus.
D. Jensen Salesforce User

Everything you need for messaging in Salesforce

Engage customers faster, streamline workflows, and keep conversations connected to every record

Why Salesforce Teams Love Us

Messaging that works the way Salesforce teams work

Sinch Engage brings unmatched reliability, global coverage, and Salesforce-native automation together—so your teams can message with confidence, speed, and clarity at every touchpoint.

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Leverage the Power of Agentforce
24/7 expert support
Built for Salesforce
Automated workflows
Enterprise-grade compliance
Proven ROI across industries
Global deliverability
Easy personalization
Leverage the Power of Agentforce
24/7 expert support
Built for Salesforce
Automated workflows
Enterprise-grade compliance
Proven ROI across industries
Global deliverability
Easy personalization

Automations & Workflows

Send the right message at the right moment

Create SMS, MMS, and WhatsApp workflows that react instantly to customer actions and keep your team moving.

  • Flows & Process Builder trigger timely, hands-free messages

  • Templates + merge fields make personalization easy

  • Auto-updated records based on replies or keywords

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Image for Send the right message at the right moment

Two-Way Conversations

Have faster, clearer conversations with every customer

View full message threads, respond in real time, and keep conversations tied to the right record—so your team never loses context.

  • Unified message view on leads, contacts, and cases

  • Instant response tools for faster resolutions

  • Fully logged threads to keep every teammate aligned

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Image for Have faster, clearer conversations with every customer

Visibility & Reporting

See the impact of every message you send

Track delivery, responses, and engagement directly in Salesforce to understand what’s working at a glance.

  • Reliable delivery supported by Sinch’s global carrier network

  • Delivery and engagement metrics on every send

  • Exportable reporting for campaign and workflow optimization

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Salesforce text messaging use cases

How top companies use Salesforce SMS, MMS, and WhatsApp with the Sinch Engage integration

Image for Sales & Lead Nurturing

Sales & Lead Nurturing

Convert prospects with timely automated SMS communications integrated directly into your Salesforce Flows. Build personalized campaigns and respond to leads in real-time.
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Appointment Management

Reduce no-shows and manage cancellations efficiently with automated SMS reminders for upcoming appointments and events sent directly from Salesforce.
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Marketing campaigns

Create and send bulk SMS campaigns with personalized templates and manage responses with conversational messaging, all within your familiar Salesforce interface.
“It’s kind of crazy to me when I realize how much of this was just being done manually, and the hours that was taking for clinic people and our call center and our accounts receivable team. And now it’s automated, and that’s great.”
3,000
messages sent per day
50%
average response rate
Debbie Jensen Senior Salesforce Administrator, Milan Laser
Read the customer story

Frequently Asked Questions

Salesforce text messaging FAQs

Most teams get up and running in under 30 minutes. After you fill out the form below, our team will guide you through connecting your number and setting up your first workflows.

Yes. Sinch Engage includes built-in compliance for TCPA, GDPR, and 10DLC. Opt-in management, message routing, and number registration are handled for you, so you can start messaging confidently from day one.

You can start with a free 14-day trial. Paid plans begin at $49/month, and pricing varies by volume and region. Larger teams can request custom plans designed for scale.

Yes. With Sinch Engage, you can build automated SMS flows triggered by customer actions like form submissions, stage changes, or support tickets using Salesforce Flows or Process Builder.

Yes. With Sinch Engage and similar integrations, SMS messages are automatically logged to relevant Salesforce records, including Leads, Contacts, and Opportunities, ensuring complete communication history.

You get 24/7 live chat and email support, plus onboarding guidance during your trial. Our global team supports thousands businesses across Salesforce.

Why Salesforce Teams Choose Us

Messaging you can trust at every stage of the customer journey

Sinch Engage plugs directly into Salesforce, giving your team everything they need to send, receive, and automate messages—without learning new tools. You get reliable delivery, native automation, and clean reporting built in. It’s fast to set up, easy to use, and powerful enough for every department.

As a global messaging provider for over 20 years, we’ve helped businesses cut through the noise with 90% open rates and 36% click-through rates—results that speak for themselves.

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Image for Messaging you can trust at every stage of the customer journey

Easy setup

Get started in a few clicks. You can even try it free—no commitments, no credit card needed.

Excellent customer support

We’re always here to help—with 24/7 live chat and email support (you won’t get that elsewhere).

Unmatched deliverability

We have a global network of over 600 direct carrier connections so you can send reliably, anywhere.

Secure & Compliant

Tier 1 security features, carrier-approved messaging, and full GDPR & TCP compliance.

Experience SMS for Salesforce with a Guided Walkthrough

Our experts are ready to answer all your questions. Tell us more about your business so we can help you best.