RCS for HubSpot: An experience worth texting about

The new era of messaging is coming soon for HubSpot users. Meet RCS, a powerful tool for businesses to transform the way they interact with customers on their smartphones. Think rich media and interactivity, combined with the unparalleled reach and reliability of SMS. Are you ready?

Image for RCS for HubSpot: An experience worth texting about

Simple

App-like experience right in your customer’s native messaging inbox.

Secure

Branded, verified profiles show your customers exactly who they’re talking to.

Rich

Interactive features and enhanced analytics help boost your success.

Powerful tool for HubSpot with Sinch MessageMedia

Reassure your customers that it’s really you and build brand familiarity. Add your business name, logo, and design elements to give your RCS messages a distinct, branded look.

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What is coming soon?

RCS will help improve trust between brands and customers and provide actionable insights to strengthen communications. What you’ll soon be able to do by integrating RCS with HubSpot:

What to expect in the future?

RCS will help businesses running on HubSpot take mobile customer engagement to new heights with exceptional insights, immersive and rich experiences, and added security. Here’s what’s cooking:

Enable verified, branded experiences for greater trust.

Reassure your customers that it’s really you and build brand familiarity. Add verified brand logos and design elements to give your RCS messages a distinct, branded look.

Engage with richer, more interactive experiences.

Send high-resolution images, videos, and use interactive elements like carousels and questionnaires to captivate your customer’s attention.

Optimize your communication strategies with more metrics.

Along with link interactions, you’ll soon also be able to track read receipts, then nurture warm leads to conversion in your workflows.

Lead with more informed, data-driven decisions.

Leverage detailed metrics on message delivery, response times and user interactions within HubSpot to create a laser-targeted communication workflow.
Image for A taste of RCS, coming soon to HubSpot

A taste of RCS, coming soon to HubSpot

Interactive features? Check. Enhanced security? Check! RCS takes text messaging to the next level with rich media, verified sender profiles, and more. With over a billion active users worldwide, Apple support on the horizon, and a bunch of powerful features, it’s no wonder business adoption of RCS is skyrocketing.

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Branded messaging

Show your brand’s logo, email address, website, and phone number in every interaction.

Verified senders

Every message comes from a verified sender profile with your business’ name and logo, so recipients know it’s really you.

Rich media

Integrating maps, videos, images, and more in your messages helps boost engagement.

Dynamic elements

Let recipients interact with your messages via forms, buttons, and quick replies.

Actionable analytics

Use insights like handset delivery receipts and read receipts to nurture leads in your HubSpot workflows.

Secure

RCS supports end-to-end encryption for top-notch security.
Getting Wild with RCS

Say “hello” to next-level messaging.

Score big with every RCS message you send.

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3-7x

Higher click-through rates than Rich SMS

2.5x

Conversion rate of SMS

90%

Open rate within 15 minutes

EasyPark Group keeps millions of users informed

EasyPark Group relies on RCS and SMS to send time-critical notifications across markets. And with RCS, verified senders ensure users know the messages are authentic.

3x

of messages sent via RCS in Germany

97%

directions delivery rate

Millions

of messages delivered

FAQs

RCS is mainly available on Android today, but that’s changing fast. On September 16th, Apple released iOS 18 including support for RCS. This means improved messaging experiences between Android and Apple devices.

RCS has full operator coverage in several countries today, while other countries offer partial support or support via Google. Coverage for RCS is growing. Learn more about the potential of RCS.

RCS helps businesses drive meaningful actions across the customer journey. Verified, branded senders benefit all businesses across verticals to build trust and recognition with their end users. This is true for businesses sending one-way and two-way messages.

RCS is also great for brands that want to create a more secure, personalized, and engaging experience, similar to what’s possible on platforms like WhatsApp, but without needing a separate app. The key is to meet your customers where they are – whether that’s on RCS, SMS, WhatsApp, or another channel.

HubSpot users will be able to connect with their contacts via RCS through two-way conversational messaging and automated workflows. Send RCS from deals, contacts and ticket workflows, along with direct messages within deal, contact and ticket records.

Our Sinch MessageMedia integration lets you segment your audience by read receipt behavior, enabling targeted workflow automations. Analyze read receipt data with other metrics for a complete view of your RCS campaign performance.

Image for Your customers can only trust what they see.

Your customers can only trust what they see.

Start sending branded, verified RCS messages today.

Try RCS

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