{"id":192973,"date":"2026-06-19T08:14:15","date_gmt":"2026-06-19T08:14:15","guid":{"rendered":"https:\/\/sinch.com\/voice\/programmable-voice\/anruf-analysen\/"},"modified":"2026-06-19T08:14:15","modified_gmt":"2026-06-19T08:14:15","slug":"anruf-analysen","status":"publish","type":"voice_programmable","link":"https:\/\/sinch.com\/de\/voice\/programmable-voice\/anruf-analysen\/","title":{"rendered":"Anruf-Analysen"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">ANRUF-ANALYSEN<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Verfolgen, verstehen und verbessern Sie jeden Anruf                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\"><a href=\"https:\/\/sinch.com\/voice\/programmable-voice\/\">Die Sinch Voice-API<\/a> bietet Ihnen Anruf-Analysen in Echtzeit, Kostenmanagement und Tools zur Fehlerbehebung in nur einem Dashboard und hilft Ihnen dabei, zuverl\u00e4ssige, skalierbare Voice-Apps zu betreiben.<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Mit einem Experten sprechen<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"648\" height=\"444\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Call-Analytics.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Verfolgen, verstehen und verbessern Sie jeden Anruf\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Call-Analytics.png 1297w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Call-Analytics-300x205.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Call-Analytics-1024x701.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-App-Call-Analytics-768x526.png 768w\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                \n\r\n        <div class=\"clients clients-default\">\r\n                            <div class=\"clients-title container text-accent fs-sm\">\r\n                                            <div class=\"text-center mb-4\">\r\n                            Schlie\u00dfen Sie sich \u00fcber 150\u00a0000 Unternehmen an, darunter 8 der 10 gr\u00f6\u00dften Technologiekonzerne der Welt                        <\/div>\r\n                                    <\/div>\r\n                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"92\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"132\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"62\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"160\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"86\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n            <\/div>\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-88a6cc1e136eaf3e453c1d203359a72b\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">KLARHEIT BEI JEDEM ANRUF<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Klare Einblicke in Leistung, Kosten und Zuverl\u00e4ssigkeit<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Behalten Sie die Anrufleistung im Auge, verwalten Sie Kosten und beheben Sie Probleme schnell. Echtzeit-Metriken, Kosten pro Anruf und detaillierte Berichte erm\u00f6glichen es Ihnen, die Kontrolle \u00fcber Ihre Anrufkommunikation zu behalten.<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-sound-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Entwickeln mit Vertrauen                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Verfolgen Sie jede Anrufinteraktion in Echtzeit und beseitigen Sie das R\u00e4tselraten beim Entwickeln, Testen und Starten. Keine \u201eBlack-Box\u201c-Probleme mehr \u2013 nur noch selbstbewusste Teams.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/piggy-bank.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Kontrollieren Sie Ihr Budget                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Auf einem einzigen Bildschirm k\u00f6nnen Sie die Live-Nutzung und die Kosten pro Anruf sehen, sodass Sie \u00dcberraschungen vermeiden und die Ausgaben an Ihre Gesch\u00e4ftsziele anpassen k\u00f6nnen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset-clock.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Beheben Sie Probleme schnell                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Filtern Sie Call Data Records und laden Sie CSV-Berichte herunter, um Probleme schnell zu erkennen, die Verf\u00fcgbarkeit hoch zu halten und das Kundenerlebnis zu sch\u00fctzen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-eda58bd56b019c8e81a54e8684a2e6b5\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">ENTWICKELN MIT VERTRAUEN<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Verschaffen Sie sich ein umfassendes Bild von der Anrufleistung und -qualit\u00e4t<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Erhalten Sie Transparenz in Ihrer Voice-Kommunikation mit Echtzeit-Anruf-Analysen und detaillierten Leistungsdaten. Mit Telefonnummern in <a href=\"https:\/\/sinch.com\/voice\/capabilities\/global-services\/\">\u00fcber 70 L\u00e4ndern<\/a> und einem SLA von 99,95 % wird jede kritische Interaktion in Ihren globalen Betrieben erfasst.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Verfolgen Sie wichtige Anruf-Metriken live<\/p><\/li><li><p class=\"mb-0\">Erhalten Sie einen detaillierten Leistungsverlauf<\/p><\/li><li><p class=\"mb-0\">Verabschieden Sie sich von \u201eBlack-Box\u201c-Unsicherheiten<br><\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"465\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Call-Analytics-Duration.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr Verschaffen Sie sich ein umfassendes Bild von der Anrufleistung und -qualit\u00e4t\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Call-Analytics-Duration.png 1297w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Call-Analytics-Duration-300x215.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Call-Analytics-Duration-1024x734.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Call-Analytics-Duration-768x551.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-6abd910e600b53bae63e514787f39d03\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">BUDGETKONTROLLE<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Echtzeit-Tracking der Kosten pro Anruf<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Mit dem Tracking der Kosten pro Anruf auf dem Dashboard k\u00f6nnen Sie Budget\u00fcberraschungen vermeiden. Sehen Sie Ihre Live-Nutzung und Kosten auf einen Blick, einschlie\u00dflich der Pay-as-you-go-Preisgestaltung und der Geb\u00fchren f\u00fcr Nummern oder Funktionen wie <a href=\"https:\/\/sinch.com\/voice\/programmable-voice\/call-recording\/\">Aufzeichnung<\/a>, <a href=\"https:\/\/sinch.com\/voice\/programmable-voice\/call-transcription\/\">Transkription<\/a>, <a href=\"https:\/\/sinch.com\/voice\/programmable-voice\/answering-machine-detection\/\">AMD<\/a> und <a href=\"https:\/\/sinch.com\/voice\/programmable-voice\/interactive-voice-response-ivr\/\">IVR<\/a><\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Sehen Sie die Ausgaben nach jedem Anruf<\/p><\/li><li><p class=\"mb-0\">Exportieren Sie die Nutzung f\u00fcr Finanzteams<\/p><\/li><li><p class=\"mb-0\">Passen Sie Kosten an Gesch\u00e4ftsziele an<br><\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"406\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Analytics-Cost.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr Echtzeit-Tracking der Kosten pro Anruf\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Analytics-Cost.png 1297w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Analytics-Cost-300x188.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Analytics-Cost-1024x642.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Diagram-Photo-Voice-Analytics-Cost-768x481.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-6b14f2055b50928766bab256a45c8282\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">FEHLERBEHEBUNG<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Stoppen Sie Probleme im Keim mit Protokollen und Dashboards<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Erkennen und beheben Sie Probleme, bevor Kunden sie bemerken. Laden Sie CSV-Berichte herunter, filtern Sie nach Nummer, Datum oder Ergebnis und untersuchen Sie die Call Data Records, um genau herauszufinden, was schiefgelaufen ist. Eine globale Infrastruktur in f\u00fcnf AWS-Regionen bietet Ihnen \u00fcberall schnellen Datenzugriff.<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Filtern Sie CDRs, um Probleme zu isolieren<\/p><\/li><li><p class=\"mb-0\">Laden Sie Berichte f\u00fcr detaillierte Analysen herunter<\/p><\/li><li><p class=\"mb-0\">Sorgen Sie weltweit f\u00fcr hohe Verf\u00fcgbarkeit<br><\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"400\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Voice-API-Call-Logs.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr Stoppen Sie Probleme im Keim mit Protokollen und Dashboards\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Voice-API-Call-Logs.png 1297w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Voice-API-Call-Logs-300x185.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Voice-API-Call-Logs-1024x632.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/09\/SI-Voice-API-Call-Logs-768x474.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-22ad46827e13081fee93474f662fe97f\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">ANRUF-ANALYSEN IN AKTION<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Wo Anruf-Analysen Mehrwert schaffen<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/heart-pulse.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Routinem\u00e4\u00dfige Zustands\u00fcberwachung                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Die kontinuierliche \u00dcberwachung der Anrufqualit\u00e4t und Systemleistung hilft Ihnen, Anomalien fr\u00fchzeitig zu erkennen und die Service-Levels auf Kurs zu halten.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-badge-money.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Budgetabstimmung                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Detaillierte Nutzungs- und Kostenaufschl\u00fcsselungen machen es einfach, Ausgaben abzustimmen, Geb\u00fchren zuzuordnen und zuk\u00fcnftige Voice-Budgets zu prognostizieren.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/wrench.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Fehlerbehebung                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Tauchen Sie einfach in die Call Data Records ein, um Anrufausf\u00e4lle oder Qualit\u00e4tsprobleme zu finden und zu beheben \u2013 Sie m\u00fcssen keine eigenen \u00dcberwachungstools entwickeln.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-star-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Qualit\u00e4tssicherung                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Analysieren Sie Anrufmuster, Dauer und Ergebnisse, um IVR-Abl\u00e4ufe, Agentenskripte und das allgemeine Kundenerlebnis zu verbessern.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-98da8973ff62960b3a21882beb886dea\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">CALL INSIGHT-FUNKTIONEN<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Alles, was Sie brauchen, in einem Dashboard<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bar-line-chart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                \u00dcbersichtliches Analysen-Dashboard                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Eine intuitive Benutzeroberfl\u00e4che zeigt Echtzeit- und historische Metriken, sodass Sie auf Erkenntnisse reagieren k\u00f6nnen, ohne sich durch Rohdaten w\u00fchlen zu m\u00fcssen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/window-stack.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Detaillierte Call Data Records (CDRs)                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Jeder Anruf enth\u00e4lt Zeitstempel, Dauer, Endpunkte und Statusinformationen f\u00fcr pr\u00e4zises Tracking und Fehlerbehebung.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/funnel.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Einfaches Filtern                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Filtern Sie mit wenigen Klicks ganz einfach nach Nummer, Datum oder Ergebnis, um genau die Daten zu finden, die Sie brauchen, wenn Sie sie brauchen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card h-100 card-bg-solid rounded-lg shadow-sm bg-body d-flex flex-column\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/pie-chart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Kosten- und Nutzungsdaten                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Live-Ausgaben- und Nutzungsansichten erm\u00f6glichen es Teams, Budgets zu verwalten, das Routing zu optimieren und Kosten gegen\u00fcber Stakeholdern zu rechtfertigen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Abschnitt H\u00e4ufig gestellte Fragen<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">H\u00e4ufig gestellte Fragen zu Anruf-Analysen<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-1\">\r\n                                            Was sind Voice-Analysen und wie funktionieren sie?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Voice-Analysen bieten Echtzeit-\u00dcberwachung und -Berichte zu Telefonanruf-Analysen. W\u00e4hrend Anrufe \u00fcber die <a href=\"https:\/\/sinch.com\/voice\/programmable-voice\/voice-api\/\">Sinch Voice-API<\/a> laufen, werden Daten automatisch erfasst und sind in Ihrem Dashboard oder als herunterladbare CSV-Berichte verf\u00fcgbar.  <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-2\">\r\n                                            Fallen f\u00fcr Voice-Analysen zus\u00e4tzliche Kosten an?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Nein. Voice-Analysen sind ohne zus\u00e4tzliche Kosten in der programmierbaren Voice-API von Sinch enthalten. <\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-3\">\r\n                                            Wie greife ich auf meine Anrufdaten und Analysen zu?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Melden Sie sich in Ihrem Sinch-Dashboard an, um Anruf-Analysen in Echtzeit anzuzeigen oder jederzeit einen vollst\u00e4ndigen CSV-Bericht zu generieren und herunterzuladen.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-4\">\r\n                                            Kann ich sehen, warum ein bestimmter Anruf fehlgeschlagen ist?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Ja. Detaillierte Call Data Records zeigen Status und Fehlergr\u00fcnde an, und Sie k\u00f6nnen in Sekundenschnelle nach dem genauen Anruf filtern.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-5\">\r\n                                            Was sind die Anforderungen f\u00fcr die Nutzung der Sinch Voice-Analysen?                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-4dfb912b48831f6628f86b36c1e59fbf-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-4dfb912b48831f6628f86b36c1e59fbf-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Sie ben\u00f6tigen ein Sinch-Konto, das die Voice-API nutzt. Analysen sind standardm\u00e4\u00dfig aktiviert und erfordern keine zus\u00e4tzliche Einrichtung.<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/de\/voice\/programmable-voice\/anruf-analysen\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Was sind Voice-Analysen und wie funktionieren sie?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Voice-Analysen bieten Echtzeit-\u00dcberwachung und -Berichte zu Telefonanruf-Analysen. W\u00e4hrend Anrufe \u00fcber die &lt;a href=&quot;https:\/\/sinch.com\/voice\/programmable-voice\/voice-api\/&quot;&gt;Sinch Voice-API&lt;\/a&gt; laufen, werden Daten automatisch erfasst und sind in Ihrem Dashboard oder als herunterladbare CSV-Berichte verf\u00fcgbar.  &lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Fallen f\u00fcr Voice-Analysen zus\u00e4tzliche Kosten an?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Nein. Voice-Analysen sind ohne zus\u00e4tzliche Kosten in der programmierbaren Voice-API von Sinch enthalten. &lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Wie greife ich auf meine Anrufdaten und Analysen zu?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Melden Sie sich in Ihrem Sinch-Dashboard an, um Anruf-Analysen in Echtzeit anzuzeigen oder jederzeit einen vollst\u00e4ndigen CSV-Bericht zu generieren und herunterzuladen.&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Kann ich sehen, warum ein bestimmter Anruf fehlgeschlagen ist?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Ja. 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