{"id":161399,"date":"2025-06-16T09:31:00","date_gmt":"2025-06-16T09:31:00","guid":{"rendered":"https:\/\/sinch.com\/?post_type=scc-chapter&#038;p=161399"},"modified":"2026-02-02T01:50:09","modified_gmt":"2026-02-02T01:50:09","slug":"zufrieden","status":"publish","type":"scc-chapter","link":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/zufrieden\/","title":{"rendered":"Machen Sie Ihre Kunden gl\u00fccklich (auch nach dem Verkauf)"},"content":{"rendered":"    <section data-content-type=\"hub\"  class=\"section section-hub-pt section-hub-mb bg-body shadow-divider\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                    \r\n                                    <h2 class=\"h3 mb-0\">Kommunikation im Kundenservice schafft Zufriedenheit<\/h2>                                <\/div>\r\n                            \r\n                            <div class=\"content-body\"><p class=\"mb-0\">Service und Support wurden f\u00fcr die Multikanal-Kundenkommunikation entwickelt. Wenn Ihr Ziel zufriedene Kunden sind (und warum sollte es das nicht sein?), dann ist es wichtig, mit den Menschen auf den von ihnen bevorzugten Kan\u00e4len zu kommunizieren. Die Experten von Sinch erl\u00e4utern, wie starke Kommunikation und zufriedene Kunden Hand in Hand gehen.<\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div>\r\n                                    \n\r\n\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=Ui_FqBP2MZ4\" class=\"lazy-video-link\" data-lazy-video=\"Ui_FqBP2MZ4\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"de\" data-thumb=\"https:\/\/img.youtube.com\/vi\/Ui_FqBP2MZ4\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/Ui_FqBP2MZ4\/maxresdefault.jpg\" alt=\"The state of customer communications - Pillar 4: Happy\">\r\n                <\/a>\r\n            <\/div>\r\n\r\n            \r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=Ui_FqBP2MZ4#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/Ui_FqBP2MZ4\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/Ui_FqBP2MZ4\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=Ui_FqBP2MZ4\",\n    \"name\": \"The state of customer communications - Pillar 4: Happy\",\n    \"description\": \"Customer satisfaction isn\\u2019t just a metric. It\\u2019s a direct outcome of every message you send. In this final video, we explore the fourth pillar of modern customer communications: keeping people happy.\\n\\nFrom long hold times to support that doesn\\u2019t carry across channels, customers have high expectations for how brands provide service and support. We\\u2019ll break down what matters most in 2025, including how artificial intelligence (AI) is changing the game as well as how consumers are responding. \\n\\nGet more in Chapter 5 of The state of customer communications: https:\/\/s.sinch.com\/4eTYlXX\\n\\n\\ud83c\\udfa5 This is the final video in our series covering highlights from the full report. 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          \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfMDc5YzhlYjAwNzQxZGM2Zjg2MWVmNTMzNTYzYjQ1NTM = \"highcharts_block_YmxvY2tfMDc5YzhlYjAwNzQxZGM2Zjg2MWVmNTMzNTYzYjQ1NTM\";\r\n            \/\/     chartInit_block_YmxvY2tfMDc5YzhlYjAwNzQxZGM2Zjg2MWVmNTMzNTYzYjQ1NTM(chartID_block_YmxvY2tfMDc5YzhlYjAwNzQxZGM2Zjg2MWVmNTMzNTYzYjQ1NTM);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Welche Kan\u00e4le bevorzugen die Verbraucher f\u00fcr die Supportkommunikation?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Die meisten Interaktionen mit dem Support finden vor und nach einem Kauf oder einem anderen Austausch mit Ihren Kunden statt.<\/p><p>Unsere Umfrage ergab, dass rund 31 % der Befragten Support-Mitteilungen per E-Mail w\u00fcnschen, aber das sind weit weniger als die Pr\u00e4ferenzen f\u00fcr Werbe- und Informationsmitteilungen.<\/p><p>Zur Unterst\u00fctzung steht ein Neuling an der Spitze.  <b>21 % geben an, dass sie einen Live-Chat mit einem Menschen w\u00fcnschen.<\/b>  Rund 5 % w\u00e4hlten einen KI-Chatbot als ihre erste Wahl.<\/p><p>Der Sprachkanal ist auch ein wesentlicher Bestandteil des Kundensupports, und <b>19 % der Verbraucher w\u00e4hlten ein Call Center <\/b>f\u00fcr die telefonische Kommunikation.<\/p><p class=\"mb-0\">Aber die 8\u202f% der Verbraucher, die eine Mischung aus Kan\u00e4len bevorzugen, sind auf der richtigen Spur.<b>  Gespr\u00e4che mit dem Kundensupport k\u00f6nnen und sollten \u00fcber eine Vielzahl von Kan\u00e4len gef\u00fchrt werden.<\/b><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n    \r\n        <div class=\"row hub-data longform-spacings\">\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-primary\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">28%<\/div>\r\n                        <div class=\"content-body\">\r\n                            <p class=\"mb-0\">der Babyboomer bevorzugen den Sprachkanal (Call Center) f\u00fcr den Kundensupport.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-primary\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">34%<\/div>\r\n                        <div class=\"content-body\">\r\n                            <p class=\"mb-0\">der Verbraucher der Generation X bevorzugen Support-Mitteilungen per E-Mail.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-primary\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">8-9%<\/div>\r\n                        <div class=\"content-body\">\r\n                            <p class=\"mb-0\">der Generation Z und der Millennials bevorzugen KI-Chatbots gegen\u00fcber anderen Optionen.\u2028<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-primary\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">15%<\/div>\r\n                        <div class=\"content-body\">\r\n                            <p class=\"mb-0\">der Gen Z wollen andere Messaging-Apps wie Messenger und WhatsApp f\u00fcr Support-Gespr\u00e4che nutzen.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n            \r\n        <\/div>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Unterst\u00fctzung der Generationen durch Multikanal-Kommunikation<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Keine der vier Altersgruppen hat sich f\u00fcr einen bestimmten Kanal entschieden, was zeigt, dass Unternehmen eine Mehrkanalstrategie ben\u00f6tigen.<\/p><p>Es gab jedoch einige leichte Unterschiede zwischen den Generationen. So bevorzugen beispielsweise j\u00fcngere Verbraucher eher die Nutzung von KI-Chatbots.<\/p><p class=\"mb-0\"><b>Die Babyboomer bevorzugen am ehesten ein Callcenter f\u00fcr den Support<\/b> (28 %), und weniger als 2 % der Boomer wollen andere Messaging-Apps nutzen. Die Generation Z m\u00f6chte viel eher \u00fcber Kan\u00e4le wie WhatsApp und Messenger mit dem Kundenservice kommunizieren.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-light-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                <div class=\"col-md-9 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Was wollen die Verbraucher erreichen, wenn sie sich an den Support wenden?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p class=\"mb-0\">In unserer Umfrage wurden die Teilnehmer gebeten, aus einer Liste typischer Szenarien f\u00fcr den Kundensupport auszuw\u00e4hlen. Die Befragten w\u00e4hlten alle Aufgaben aus, die sie wahrscheinlich w\u00e4hrend dieser Interaktionen erledigen wollten. Technischer Support und vertrauensw\u00fcrdige Beratung geh\u00f6rten zu den vier wichtigsten Optionen, aber die Verbraucher wollen auch die grundlegenden Dinge wie die Aktualisierung von Bestellungen und die Erleichterung von R\u00fccksendungen und Umtausch erreichen.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    44 % wenden sich regelm\u00e4\u00dfig an den technischen Support, was die beliebteste Option war.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/label.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    39 % der Verbraucher wenden sich h\u00e4ufig an den Kundendienst, um Informationen zur Auftragsverfolgung zu erhalten.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                     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haben in der Regel mit dem Kundendienst zu tun, wenn es um R\u00fcckgabe und Umtausch geht.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    36 % wenden sich regelm\u00e4\u00dfig an den Kundensupport, um vertrauensw\u00fcrdige Ratschl\u00e4ge zu erhalten.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n   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Zu diesen Integrationen geh\u00f6ren Ticketing-Systeme und andere Kundensupport-Software.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-primary-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 text-center pb-4 pb-lg-0\">\r\n                                                    <img decoding=\"async\"  width=\"648\" height=\"456.5\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-App-Voice-Statistics-01-1.png\" alt=\"Image for Integrierte Sprachunterst\u00fctzungstechnologie\">\r\n                                            <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Integrierte Sprachunterst\u00fctzungstechnologie<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Viele Verbraucher m\u00f6chten die Sprache als prim\u00e4ren Kanal f\u00fcr die Supportkommunikation nutzen. Ein integrierter Ansatz, der auch Texting einschlie\u00dft, kann jedoch das Gl\u00fccksgef\u00fchl steigern.<\/p><p>So k\u00f6nnen Unternehmen beispielsweise w\u00e4hrend der Hauptanrufzeiten eine benutzerdefinierte SMS-Nummer anbieten, \u00fcber die die Kunden eine Nummer eingeben k\u00f6nnen, unter der sie zur\u00fcckgerufen werden m\u00f6chten, sobald ein Mitarbeiter verf\u00fcgbar ist. Das bedeutet: keine Warteschleifen.<\/p><p>Mit der fortschrittlichen Technologie von <a href=\"https:\/\/sinch.com\/blog\/sip-trunking\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"\">elastischem SIP-Trunking (Elastic SIP Trunking)<\/a>, wird die Integration von SMS mit Sprachunterst\u00fctzung einfach. Sie bietet nicht nur ein nahtloses Erlebnis auf beiden Kan\u00e4len, sondern entlastet auch die Mitarbeiter und verringert die Frustration der Kunden.<\/p><p class=\"\">Und das ist nicht die einzige M\u00f6glichkeit, wie der Sprachsupport effizienter werden und gleichzeitig das Kundenerlebnis verbessern kann. Programmierbare <a href=\"https:\/\/sinch.com\/de\/voice\/sprachanrufe\/\" target=\"_blank\" rel=\"noopener noreferrer\">Sprach-API-Funktionen<\/a> wie die interaktiven Sprachdialogsystem (Interactive Voice Response, IVR) helfen, Kunden schneller mit dem richtigen Agenten zu verbinden, wenn sie absichtlich so gestaltet sind. Das bedeutet auch, dass sie weniger aufgefordert werden, ihr Problem zu wiederholen und zu erkl\u00e4ren.<span style=\"font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\"><\/span><\/p><p class=\"mb-0\"><span segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\" style=\"font-family: -apple-system, BlinkMacSystemFont, \">Sie k\u00f6nnen sogar <\/span><a segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\" href=\"https:\/\/sinch.com\/blog\/enhance-customer-experiences-with-voice-ivr\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-family: -apple-system, BlinkMacSystemFont, \">IVR mit einem Transkriptionstool verbinden<\/a><span segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\" style=\"font-family: -apple-system, BlinkMacSystemFont, \"> so dass Supportanrufe leicht analysiert werden k\u00f6nnen, um die Kundenerfahrung zu verbessern.&nbsp;<\/span><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfNTQ0NGM4Njg4MDU3NTY0YjM5ZGQ4NzU3ZjQyMzg1ODY\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfNTQ0NGM4Njg4MDU3NTY0YjM5ZGQ4NzU3ZjQyMzg1ODY() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfNTQ0NGM4Njg4MDU3NTY0YjM5ZGQ4NzU3ZjQyMzg1ODY\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. 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ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">K\u00f6nnen KI-Chatbots Kunden zufrieden stellen?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Der Verbraucher von heute interagiert regelm\u00e4\u00dfig mit KI-gesteuerten Chatbots, um Unterst\u00fctzung zu erhalten, insbesondere bei der ersten Kontaktaufnahme. Aber ist es das, was die Menschen tun wollen?<\/p><p>Unsere Umfrage ergab, dass<b> 42 % der Verbraucher mit k\u00fcnstlicher Intelligenz arbeiten w\u00fcrden, die f\u00fcr die Unterst\u00fctzung der Support-Dokumentation geschult ist<\/b>. Allerdings f\u00fchlten sich 26 % der Menschen unsicher, und 32 % w\u00fcrden nicht mit k\u00fcnstlicher Intelligenz interagieren wollen.<\/p><p>Trotz des Z\u00f6gerns mancher Menschen <a href=\"https:\/\/sinch.com\/blog\/ai-chatbots-in-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"\">k\u00f6nnen KI-Chatbots viel dazu beitragen<\/a>, zufriedene Kunden zu schaffen, insbesondere bei bestimmten Demografien\/Generationen.<\/p><p class=\"mb-0\">Sie sind rund um die Uhr im Einsatz und liefern schnell Antworten. Wenn sie darauf trainiert sind, pr\u00e4zise Antworten auf einer freundlichen Oberfl\u00e4che zu geben, k\u00f6nnen KI-Chatbots die Kundenzufriedenheit leicht unterst\u00fctzen. Nat\u00fcrlich ist es auch wichtig, dass diese Bots wissen, wann es an der Zeit ist, Menschen an einen Live-Agenten weiterzuleiten.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-light-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2 text-center pb-4 pb-lg-0\">\r\n                                                    <img decoding=\"async\"  width=\"648\" height=\"532.5\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SDCC-25-Chapter-5-Chart-5_v2-1.png\" alt=\"Image for Meinungen der Generationen zu KI und Kundensupport\">\r\n                                            <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Meinungen der Generationen zu KI und Kundensupport<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Die unterschiedlichen Ansichten der Generationen in Bezug auf k\u00fcnstliche Intelligenz und Kundenkommunikation sind offensichtlich.<\/p><p>Je j\u00fcnger die Verbraucher sind, desto eher f\u00fchlen sie sich wohl, wenn sie KI nutzen, um Unterst\u00fctzung oder Antworten auf ihre Fragen zu erhalten.<\/p><p><b>Fast 72 % der Befragten der Generation Z gaben an, dass sie mit einer KI-L\u00f6sung f\u00fcr den Support arbeiten w\u00fcrden<\/b>. Zum Vergleich: Nur 20 % der Babyboomer f\u00fchlen sich mit KI wohl.  <\/p><p class=\"mb-0\">Die anderen Generationen liegen in der Mitte: 39 % der Generation X und 58 % der Millennials sind bereit, KI f\u00fcr die Supportkommunikation einzusetzen.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                                                            <p class=\"text-uppercase section-caption\">Praxisbeispiele f\u00fcr Mobile Messaging<\/p>\r\n                                    \r\n                                    <h3 class=\"h4 mb-0\">Gl\u00fccklichere Kunden dank RCS<\/h3>                                <\/div>\r\n                            \r\n                            <div class=\"content-body\"><p>Sie haben bereits gesehen, dass Verbraucher die reichhaltigere Nachrichtenerfahrung von RCS f\u00fcr Kampagnen zu abgebrochenen Warenk\u00f6rben, Terminerinnerungen und Nachrichten zur Kontoverifizierung bevorzugen. Welche M\u00f6glichkeiten gibt es, RCS f\u00fcr den Kundensupport zu nutzen? Hier sind nur drei der M\u00f6glichkeiten:<\/p><p class=\"mb-0\"><b>1. Bildkarussells zur Anzeige von Optionen:<\/b> Diese Funktion k\u00f6nnte genutzt werden, um den Austausch \u00fcber Text zu erleichtern.<br><b>2. Buttons f\u00fcr schnelle Antworten:<\/b> Dies k\u00f6nnte den Kunden helfen, Feedback zu geben oder an einen Live-Agenten weitergeleitet zu werden.<br><b>3. Neuplanung: <\/b>Buttons und Antwortvorschl\u00e4ge k\u00f6nnten den Kunden helfen, neue Termine zu vereinbaren, ein Restaurant zu reservieren oder sogar einen neuen Flug zu buchen, nachdem ein Termin abgesagt wurde.<\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div class=\"text-center\">\r\n                                    <img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-Handsets-RCS-Support-Examples.png\" alt=\"Image for Gl\u00fccklichere Kunden dank RCS\">\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-light-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfNWZiYTlhYjYxYmVmYjhkMWVmMDg4ODNlOGRiZjFiOTU\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfNWZiYTlhYjYxYmVmYjhkMWVmMDg4ODNlOGRiZjFiOTU() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfNWZiYTlhYjYxYmVmYjhkMWVmMDg4ODNlOGRiZjFiOTU\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. 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Dies gilt auch f\u00fcr R\u00fccksendungen und Umtausch im Einzelhandel.<\/p><p><b>Insgesamt 76 % sind zumindest bereit, es zu versuchen:<\/b><\/p><p>\u2022 Ja. Das ist praktisch. (45%)<br>\u2022 Ich bin nicht sicher, aber ich w\u00fcrde es versuchen. (31%)<br>\u2022 Nein. Ich bevorzuge die \u00fcblichen Methoden. (24%)<\/p><p class=\"mb-0\">Wie bei anderen aufkommenden Kommunikationstechnologien sind die j\u00fcngeren Verbraucher offener f\u00fcr neue Ideen. <b>92 % der Verbraucher der Generation Z und 90 % der Millennials<\/b> sind zumindest bereit, R\u00fcckgaben und Umtausch \u00fcber die native Messaging-App ihres Telefons zu versuchen. 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pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">Kundenzufriedenheit im Einzelhandel<\/p><h3 class=\"h3 mb-0\">Zugriff auf KI zur Unterst\u00fctzung bei der Aktualisierung von Lieferungen<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Mehr als die H\u00e4lfte der Verbraucher (52 %) <b>vertraut der KI<\/b> gerne Antworten auf Fragen zu ihren Online-Bestellungen an, einschlie\u00dflich Lieferzeiten und Versandaktualisierungen. Bei der Generation Z und den Millennials steigt diese Zahl auf etwa 65 %.<\/p><p>Obwohl rund ein Viertel der Verbraucher angibt, dass sie diese Antworten nicht von KI erhalten m\u00f6chten, ist dies einer der beliebtesten Anwendungsf\u00e4lle f\u00fcr die Unterst\u00fctzung.<\/p><p>In Kapitel 1 haben wir Ihnen berichtet, dass <b>48 % der Einzelhandelsunternehmen angaben, dass sie bereits KI einsetzen, um Versand- und Lieferupdates in Echtzeit bereitzustellen.<\/b><\/p><p class=\"mb-0\">Selbst wenn sich eine Lieferung verz\u00f6gert, reicht es oft aus, zu wissen, was zu erwarten ist, um die Kunden zufrieden zu stellen.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-light-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfYjkwZjQ2NzU5Y2FjMmE4Zjc1ZTA0NjQ4MzcwMDI5OTU\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfYjkwZjQ2NzU5Y2FjMmE4Zjc1ZTA0NjQ4MzcwMDI5OTU() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfYjkwZjQ2NzU5Y2FjMmE4Zjc1ZTA0NjQ4MzcwMDI5OTU\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. 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Das ist oft der Fall, wenn man mit Marken f\u00fcr pers\u00f6nliche Finanzen arbeitet. Die Verbraucher versuchen z. B., Investitionsentscheidungen zu treffen oder ihren Ruhestand zu planen.<\/p><p>In solchen Situationen m\u00fcssen sie sich an einen Experten wenden, z. B. an einen Finanzberater. Auch wenn dies nicht als typische Kundenbetreuungsfunktion angesehen wird, arbeiten diese Berater definitiv daran, ihre Kunden zufrieden zu stellen.<\/p><p>Wenn ein pers\u00f6nliches Treffen nicht m\u00f6glich ist, <b>w\u00fcrden 41 % der Befragten einen Sprach- oder Videoanruf<\/b> mit einem Finanzexperten vorziehen.<\/p><p class=\"mb-0\">Knapp 20 % w\u00fcrden sich entweder f\u00fcr E-Mail oder die Kommunikation \u00fcber ein Kundenportal\/eine Anwendung entscheiden. 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Aber was halten die Menschen davon, ihre Erfahrungen mit der Gesundheitsf\u00fcrsorge mitzuteilen?<\/p><p>Es ist inzwischen \u00fcblich, Patienten nach einem Termin zur Qualit\u00e4t ihrer Behandlung zu befragen &#8211; oft per Textnachricht oder E-Mail.<\/p><p>Unsere Umfrage ergab, dass <b>44 % der Befragten dieses Feedback an die Unternehmen des Gesundheitswesens weitergeben wollen<\/b>. W\u00e4hrend 22 % mit &#8222;Nein&#8220; antworteten, m\u00f6chte mehr als ein Drittel der Befragten in bestimmten Situationen ihr Feedback abgeben.<\/p><p class=\"mb-0\">In Zeiten, in denen es verschiedene M\u00f6glichkeiten der Gesundheitsversorgung gibt, ist es wichtig zu wissen, was die Patienten zufrieden stellt, damit sie sich auch in Zukunft an Ihr Unternehmen wenden.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-light-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfNGE0YTlkYjhhNzM0NGIxYzk4ZjFkMzQzZGRiOWM0ZGQ\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfNGE0YTlkYjhhNzM0NGIxYzk4ZjFkMzQzZGRiOWM0ZGQ() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfNGE0YTlkYjhhNzM0NGIxYzk4ZjFkMzQzZGRiOWM0ZGQ\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. 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ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">Kundenzufriedenheit im Bereich Gesundheit<\/p><h3 class=\"h3 mb-0\">Mehr KI, weniger Wartezeiten f\u00fcr die Versorgung<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Die Bequemlichkeit der k\u00fcnstlichen Intelligenz k\u00f6nnte ein Faktor sein, der die Skeptiker umstimmen k\u00f6nnte. In Kapitel 2 haben wir Ihnen gesagt, dass 40 % der Verbraucher nicht mit einem KI-Chatbot einer Marke im Gesundheitswesen in Kontakt treten m\u00f6chten.<\/p><p>Diese Menschen vertrauten in der Regel nicht auf die Genauigkeit, sorgten sich um die Privatsph\u00e4re und hielten es f\u00fcr zu unpers\u00f6nlich. Auf die Frage, wie sie sich f\u00fchlen w\u00fcrden, wenn die Interaktion mit KI ihnen helfen w\u00fcrde, in k\u00fcrzerer Zeit versorgt zu werden, \u00e4nderte sich das Bild jedoch.<\/p><p class=\"mb-0\"><b>41 % der Befragten w\u00e4ren bereit, einer KI-gest\u00fctzten L\u00f6sung Symptome zu schildern<\/b>, wenn dadurch eine Beschleunigung erreicht werden k\u00f6nnte. Das k\u00f6nnte bedeuten, eine dringende Situation zu beschleunigen oder einfach nur routinem\u00e4\u00dfige Gesundheitsfrageb\u00f6gen mit KI durchzugehen.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-my\">\r\n        <div class=\"container\">\r\n            <div class=\"hub-banner px-3 py-7 p-md-9 justify-content-lg-center rounded-lg bg-primary-subtle\">\r\n\r\n                <div class=\"row align-items-center justify-content-center py-lg-3 \">\r\n\r\n                                            <div class=\"col-md-6 col-lg-7 mt-5 mt-md-0 order-2 order-md-2\">\r\n                            \n\r\n\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=KfgsXLfUvI4\" class=\"lazy-video-link\" data-lazy-video=\"KfgsXLfUvI4\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"de\" data-thumb=\"https:\/\/img.youtube.com\/vi\/KfgsXLfUvI4\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/KfgsXLfUvI4\/maxresdefault.jpg\" alt=\"Reducing patient wait times with an AI voice bot\">\r\n                <\/a>\r\n            <\/div>\r\n\r\n            \r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=KfgsXLfUvI4#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/KfgsXLfUvI4\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/KfgsXLfUvI4\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=KfgsXLfUvI4\",\n    \"name\": \"Reducing patient wait times with an AI voice bot\",\n    \"description\": \"Discover how Moet Ik Naar De Dokter (MINDD), a Dutch medical technology company, is improving patient experiences with conversational AI. \\n\\nTogether with Sinch, they developed an advanced voice chatbot that effectively triages patient calls, ensuring urgent cases receive immediate attention. \\n\\nThe voice bot then poses a series of questions, created by medical professionals, to triage callers based on symptom severity. The NLP model is trained to recognize over 70 different medical issues, and the system will prioritize calls accordingly. \\n\\nAll this information is securely relayed directly to the doctor\\u2019s office, equipping human agents with the necessary data to assist effectively. \\n\\nThe NLP model is also trained to recognize signs of distress. Should a patient urgently need help and request it, the AI voice assistant immediately shifts them from the standard triage process to an accelerated lane for assistance. \\n\\n\\nRead the full story: https:\/\/www.sinch.com\/insights\/customer-stories\/how-mindd-built-ai-enabled-voice-chatbot-safely-triage-patients\/\\n\\n\\n#VoiceAI #VoiceBot #AI\",\n    \"uploadDate\": \"2024-06-12T12:40:03+00:00\",\n    \"duration\": \"PT3M38S\"\n}        <\/script>\r\n        \r\n\t\r\n\n\r\n                        <\/div>\r\n                    \r\n                    <div class=\"col-md-6 col-lg-5 order-1 order-md-1 pe-1 pe-md-6 pe-lg-7\">\r\n                                                    <p class=\"text-uppercase section-caption\">Kundenbericht<\/p>\r\n                        \r\n                        <h2 class=\"h5 mb-3 mb-lg-4\">Mehr Zufriedenheit im Gesundheitswesen mit einem KI-Sprachbot<\/h2>\r\n\r\n                        <p>Eine Umfrage unter F\u00fchrungskr\u00e4ften ergab, dass <b>63 % der Unternehmen planen, bis 2025 KI-Sprachroboter einzusetzen<\/b>. Dazu geh\u00f6ren 65 % der Befragten im Gesundheitswesen.  <\/p><p>\u00dcberzeugen Sie sich selbst davon, wie sehr ein KI-Sprachbot das Kundenerlebnis ver\u00e4ndern kann.  <\/p><p class=\"mb-0\">In diesem Kundenbericht von Sinch erfahren Sie, wie MINDD eine L\u00f6sung entwickelt hat, die bei der Triage von Patienten hilft und die Zeit, die f\u00fcr einen Arztbesuch ben\u00f6tigt wird, drastisch verk\u00fcrzt.<\/p>                        \r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-sand-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                <div class=\"col-md-9 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Bessere Kundenerfahrungen durch erstklassigen Support<\/h3>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Intelligente Unterst\u00fctzung                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Zu den KI-L\u00f6sungen von Sinch geh\u00f6ren einfach zu erstellende Sprachbots und Chatbots.<br \/>\r\n<br \/>\r\nNutzen Sie diese innovativen Tools, um den Kundenservice zu automatisieren und zu verbessern.<br \/>\r\n<br \/>\r\nBereitstellung von Support rund um die Uhr \u00fcber verschiedene Nachrichtenkan\u00e4le und in mehreren Sprachen. Inklusive ChatGPT-Integration.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/de\/products\/chatlayer\/\" class=\"btn-arrow fs-sm \" title=\"Intelligente Unterst\u00fctzung\" target=\"_blank\">Jetzt loslegen<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Contact Center                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Bieten Sie nahtlosen Kundensupport \u00fcber alle Kommunikationskan\u00e4le hinweg.<br \/>\r\n<br \/>\r\nIntegrieren Sie das Contact Center von Sinch einfach in die wichtigsten CRMs und senken Sie die Betriebskosten.<br \/>\r\n<br \/>\r\nSkalieren Sie Ihren Kundenservice mit einer cloudbasierten L\u00f6sung, die Ihren Mitarbeitern alles bietet, was sie brauchen, um Kunden zufrieden zu stellen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/de\/products\/contact-pro\/\" class=\"btn-arrow fs-sm \" title=\"Contact Center\" target=\"_blank\">Jetzt loslegen<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/microphone-sound.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Sprachdienste                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Die Menschen greifen immer noch zum Telefon und rufen an, wenn sie Unterst\u00fctzung brauchen.<br \/>\r\n<br \/>\r\nDie Sprachl\u00f6sungen von Sinch umfassen Elastic SIP Trunking, geb\u00fchrenfreie Nummern und eine programmierbare Sprach-API.<br \/>\r\n<br \/>\r\nVerlassen Sie sich auf unser Tier-1-Supernetz mit einer Bev\u00f6lkerungsabdeckung von 94 %. Erhalten Sie un\u00fcbertroffene Gespr\u00e4chsqualit\u00e4t \u00fcber eine einzige Verbindung.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/voice\/voice-services\/\" class=\"btn-arrow fs-sm \" title=\"Sprachdienste\" target=\"_blank\">Jetzt loslegen<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"featured_media":159508,"template":"","meta":{"_acf_changed":true},"class_list":["post-161399","scc-chapter","type-scc-chapter","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zufriedene Kunden mit Support-Kommunikation - Sinch<\/title>\n<meta name=\"description\" content=\"Jedes Unternehmen m\u00f6chte zufriedene Kunden. Entdecken Sie, wie eine starke und dennoch flexible digitale Kommunikation zufriedenere Kunden schafft. Umfrageergebnisse ansehen.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zufriedene Kunden mit Support-Kommunikation - Sinch\" \/>\n<meta property=\"og:description\" content=\"Jedes Unternehmen m\u00f6chte zufriedene Kunden. Entdecken Sie, wie eine starke und dennoch flexible digitale Kommunikation zufriedenere Kunden schafft. 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