{"id":161398,"date":"2025-06-16T09:27:56","date_gmt":"2025-06-16T09:27:56","guid":{"rendered":"https:\/\/sinch.com\/?post_type=scc-chapter&#038;p=161398"},"modified":"2026-02-02T03:58:52","modified_gmt":"2026-02-02T03:58:52","slug":"industrie-einblicke","status":"publish","type":"scc-chapter","link":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/","title":{"rendered":"Wie geht es weiter mit der digitalen Kundenkommunikation?"},"content":{"rendered":"    <section data-content-type=\"hub\"  class=\"section section-hub-py bg-primary-subtle shadow-divider\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                    \r\n                                    <h2 class=\"h3 mb-0\">Die Kundenkommunikation im Jahr 2025 steuern<\/h2>                                <\/div>\r\n                            \r\n                            <div class=\"content-body\"><p class=\"mb-0\">Sicherheits-, Kosten- und Integrationsherausforderungen halten Unternehmensleiter nachts in Atem. Aber es gibt keine Einheitsl\u00f6sung f\u00fcr alle. Deshalb haben wir ein klares Rahmenwerk entwickelt, das Unternehmen dabei hilft, Kommunikationsstrategien, Zeit und Ressourcen dort zu verbessern, wo es am wichtigsten ist.<\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div>\r\n                                    \n\r\n\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=_Vjrgu-ybZI\" class=\"lazy-video-link\" data-lazy-video=\"_Vjrgu-ybZI\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"de\" data-thumb=\"https:\/\/img.youtube.com\/vi\/_Vjrgu-ybZI\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/_Vjrgu-ybZI\/maxresdefault.jpg\" alt=\"The state of customer communications - Industry insights\">\r\n                <\/a>\r\n            <\/div>\r\n\r\n            \r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=_Vjrgu-ybZI#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/_Vjrgu-ybZI\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/_Vjrgu-ybZI\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=_Vjrgu-ybZI\",\n    \"name\": \"The state of customer communications - Industry insights\",\n    \"description\": \"Security, cost, and integration. They\\u2019re three challenges every business leader knows all too well, and they can be concerns for your customer communications. In this video, we reveal what\\u2019s really keeping leaders in tech, retail, financial services, and healthcare up at night. \\n\\nBacked by survey insights from hundreds of decision-makers, Sinch explores how communication strategies are evolving to meet consumer expectations. Find out why a multichannel approach is no longer optional, and how to start making smarter investments in your communication stack.\\nGet more in Chapter 1 of The state of customer communications:\\nhttps:\/\/s.sinch.com\/4eQ6qwG\\n\\n\\ud83c\\udfa5 This video unpacks industry insights from \\u201cThe state of customer communications 2025.\\u201d Watch the full video series for more: https:\/\/www.youtube.com\/watch?v=_Vjrgu-ybZI&list=PLDWxiKsSIVPJcUp6nNuz958h2qlGl32sP\",\n    \"uploadDate\": \"2025-07-04T06:32:43+00:00\",\n    \"duration\": \"PT2M16S\"\n}        <\/script>\r\n        \r\n\t\r\n\n\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                    \r\n                                    <h3 class=\"h4 mb-0\">Welche Kan\u00e4le f\u00fcr die Kundenkommunikation nutzen die Unternehmen heute?<\/h3>                                <\/div>\r\n                            \r\n                            <div class=\"content-body\"><p>Unterschiedliche Branchen haben unterschiedliche Anforderungen an die Kundenkommunikation, und das spiegelt sich auch in unseren Umfrageergebnissen wider. W\u00e4hrend E-Mail und Textnachrichten in allen vier Branchen weit verbreitet sind, werden andere Kan\u00e4le unterschiedlich stark genutzt.<\/p><p>So werden beispielsweise im Einzelhandel eher andere Messaging-Anwendungen (WhatsApp, Messenger usw.) verwendet, w\u00e4hrend die Kommunikation im Gesundheitswesen diese Kan\u00e4le am wenigsten nutzt. Im Gesundheitswesen werden am ehesten Sprachkommunikation und In-App-Messaging eingesetzt. Finanzdienstleistungsunternehmen (FinServ) scheinen die ersten Nutzer des aufkommenden RCS-Kanals (Rich Communication Services) zu sein, w\u00e4hrend Einzelh\u00e4ndler in diesem Bereich m\u00f6glicherweise hinterherhinken. Wie wir in diesem Bericht untersuchen werden, sind die Vertrauens- und Sicherheitsfaktoren von RCS ideal f\u00fcr bestimmte Kommunikationen in FinServ, was der Grund f\u00fcr die fr\u00fche Annahme sein k\u00f6nnte.<\/p><p>Was bei diesen Ergebnissen vielleicht am meisten auff\u00e4llt, ist, dass die Unternehmen eine breite Palette von Kan\u00e4len nutzen, um die Erwartungen der Kunden zu erf\u00fcllen und m\u00f6glichst vielen Menschen ein optimales Erlebnis zu bieten.<\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div class=\"text-center\">\r\n                                    <img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SDCC-25-Chapter-1-Chart-1-1.png\" alt=\"Image for Welche Kan\u00e4le f\u00fcr die Kundenkommunikation nutzen die Unternehmen heute?\">\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-sand-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n    \r\n        <div class=\"row hub-data longform-spacings\">\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-sand\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">77%<\/div>\r\n                        <div class=\"content-body\">\r\n                            <p class=\"mb-0\">der Verbraucher m\u00f6chten Werbebotschaften \u00fcber E-Mail-Marketing erhalten.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-sand\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">36%<\/div>\r\n                        <div class=\"content-body\">\r\n                            <p class=\"mb-0\">der Verbraucher m\u00f6chten Informationsnachrichten auf mehr als einem Kanal erhalten.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-sand\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">52%<\/div>\r\n                        <div class=\"content-body\">\r\n                            <p class=\"mb-0\">der Verbraucher w\u00fcrden KI-generierten Antworten auf informative Kundeninformationen vertrauen.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                            <div class=\"col-6 col-lg-6 my-2\">\r\n                    <div class=\"hub-data-item h-100 p-4 p-md-5 rounded-lg bg-sand\" data-theme=\"light\">\r\n                        <div class=\"h3 counter\">58%<\/div>\r\n                        <div class=\"content-body\">\r\n                            <p class=\"mb-0\">der Verbraucher wollen ihren bevorzugten Kanal w\u00e4hlen, wenn sie sich f\u00fcr die Kommunikation entscheiden.<\/p>                        <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n\r\n            \r\n        <\/div>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Unterschiedliche Kommunikationspr\u00e4ferenzen der Verbraucher<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Wie Sie in diesem Bericht sehen werden, h\u00e4ngt der Kanal, den die Verbraucher als &#8222;beste Option&#8220; w\u00e4hlen, stark von der Situation, der Branche und sogar von ihrem Alter ab.<\/p><p>Wir haben einige Statistiken aus den kommenden Kapiteln hervorgehoben, um diese Tatsache zu veranschaulichen. Hier ist der springende Punkt \u2026<\/p><p>Die Kommunikation mit den Kunden wird kompliziert, wenn es mehrere Kan\u00e4le und unterschiedliche Meinungen zu ber\u00fccksichtigen gilt. Die erste Herausforderung ist es, <b>den richtigen Mix f\u00fcr die Kommunikationsstrategie Ihres Unternehmens zu finden.<\/b><\/p><p class=\"mb-0\">Dies ist jedoch nicht die einzige Herausforderung, der sich Unternehmen bei der Entwicklung von Kommunikationsprogrammen stellen m\u00fcssen, die Kunden ansprechen und informieren und gleichzeitig f\u00fcr deren Sicherheit und Zufriedenheit sorgen.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"bar\",\r\n                            backgroundColor: \"transparent\"\r\n                            , spacing: [0, 20, 0, 20],\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Die gr\u00f6\u00dften Herausforderungen in der Kundenkommunikation  <br>(Die Befragten haben alle zutreffenden Angaben ausgew\u00e4hlt.)\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , legend: { enabled: false },\r\n                                xAxis: {\r\n                                    type: 'category',\r\n                                    \/\/ height: '50%',\r\n                                    \r\n                                },\r\n                                yAxis: {\r\n                                    min: 0,\r\n                                    max: 60,\r\n                                    title: {\r\n                                        text: null,\r\n                                    },\r\n                                    gridLineColor: 'transparent',\r\n                                    opposite: true,\r\n                                    labels: {\r\n                                        formatter: function () {\r\n                                            return this.value + '%';\r\n                                        }\r\n                                    },\r\n                                },\r\n                        plotOptions: {\r\n                            \r\n                            bar: {\r\n                                        borderWidth: 0,\r\n                                        borderRadius: '20%',\r\n                                        grouping: false,\r\n                                        events: {\r\n                                            legendItemClick: function () {\r\n                                                return false; \r\n                                            }\r\n                                        },\r\n                                        pointPadding: 0,\r\n                                        \/\/ pointWidth: 20,\r\n                                        groupPadding: 0.1,\r\n                                    },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            color: '#FADA5A',\r\n                                            name: 'SDCC-25-Chapter-1-Chart-2',\r\n                                            dataLabels: {\r\n                                                enabled: true,\r\n                                                formatter: function () {\r\n                                                    let returnVal = this.y + '%';\r\n                                                    return returnVal;\r\n                                                },\r\n                                                style:{\r\n                                                fontWeight: '400',\r\n                                                    fontSize: 'clamp(0.75rem, calc(0.75rem + 0.4vw), 1.2rem)'\r\n                                                }\r\n                                            }\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Sicherheit und Datenschutz<\/span>`,\r\n                                                    y: 44,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Kosten<\/span>`,\r\n                                                    y: 39,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Integration mit anderen Systemen<\/span>`,\r\n                                                    y: 38,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Straffung der Kommunikation<\/span>`,\r\n                                                    y: 35,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Mangelnde Personalisierung<\/span>`,\r\n                                                    y: 34,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Begrenzte Kanalreichweite<\/span>`,\r\n                                                    y: 31,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Probleme mit der Zustellbarkeit<\/span>`,\r\n                                                    y: 28,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Veraltete Technologie<\/span>`,\r\n                                                    y: 26,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE = false;\r\n            \/\/     const chartID_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE = \"highcharts_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE(chartID_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE = document.getElementById(chartID_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE) {\r\n            \/\/             const chartElement_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE = document.getElementById(chartID_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE(chartID_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE = \"highcharts_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE\";\r\n            \/\/     chartInit_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE(chartID_block_YmxvY2tfZDJmOTJiMDQxNGVjYzZkNmE0ODgyMWU4ZGQyZjEyZTE);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Die Herausforderungen der Kommunikation im Jahr 2025 annehmen<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Sicherheit und Datenschutz (44 %), die Kosten der Kundenkommunikation (39 %) und die Integration der Kommunikation mit anderen Systemen (38 %) wurden als drei der gr\u00f6\u00dften Herausforderungen genannt.<\/p><p>Diese drei bekannten Probleme lagen jedoch nicht allzu weit vor anderen Kommunikationsproblemen, die den Umfrageteilnehmern genannt wurden.  <\/p><p>Es ist klar, dass viele Unternehmen im Gesundheitswesen, im Finanzdienstleistungssektor, im Einzelhandel und in der Technologiebranche ebenfalls mit Problemen zu k\u00e4mpfen haben, die von der Personalisierung bis zur Zustellbarkeit reichen. Dies verdeutlicht die Komplexit\u00e4t der digitalen Kundenkommunikation, die derzeitige Landschaft und die vielen Probleme, mit denen sich Unternehmen auseinandersetzen m\u00fcssen.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1 text-center pb-4 pb-lg-0\">\r\n                                                    <img decoding=\"async\"  width=\"648\" height=\"535.5\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-SDCC-Communication-Channels.png\" alt=\"Image for \">\r\n                                            <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\"><\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><small><\/small><p><b>Lassen Sie uns die Herausforderung der Integration der Kundenkommunikation aus drei Blickwinkeln n\u00e4her betrachten:<\/b><\/p><p class=\"mb-0\"><span segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\" style=\"font-family: -apple-system, BlinkMacSystemFont, \"><b>1.<\/b> Integration der Kommunikation mit anderen Systemen und Technologien.<br><\/span><span segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\" style=\"font-family: -apple-system, BlinkMacSystemFont, \"><b>2.<\/b> Verkn\u00fcpfung der Kommunikationskan\u00e4le untereinander f\u00fcr ein koh\u00e4renteres Kundenerlebnis.<br><\/span><span segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\" style=\"font-family: -apple-system, BlinkMacSystemFont, \"><b>3.<\/b> Integration der Kommunikation in eine kundenseitige Anwendung oder Plattform.<\/span><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-pt section-hub-mb bg-body shadow-divider\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"pie\",\r\n                            backgroundColor: \"transparent\"\r\n                            ,\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Wie gut l\u00e4sst sich die Kommunikation in Ihr bestehendes technisches System integrieren?\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , colors: ['#2977ff','#5996ff','#a3c8ff','#aeb7bd','#d3d9de',],\r\n                        plotOptions: {\r\n                            pie: {\r\n                                    allowPointSelect: false,\r\n                                    borderWidth: 0,\r\n                                    cursor: 'pointer',\r\n                                    dataLabels: {\r\n                                        enabled: true,\r\n                                        format: `<span style='font-size:1.7em; font-weight:400'>{point.y}%<\/span><br><span style='font-weight:400' class='d-none d-lg-inline'>{point.name}<\/span>`,\r\n                                        distance: 30,\r\n                                        connectorColor: '#c9d1d6',\r\n                                        padding: 10,\r\n                                    },\r\n                                },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            colorByPoint: true,\r\n                                            name: 'Percentage'\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `Vollst\u00e4ndig integriert`,\r\n                                                    y: 55,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Teilweise integriert`,\r\n                                                    y: 38,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Minimale Integration`,\r\n                                                    y: 5,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Nicht integriert`,\r\n                                                    y: 1,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Nicht zutreffend`,\r\n                                                    y: 1,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg = false;\r\n            \/\/     const chartID_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg = \"highcharts_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg(chartID_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg = document.getElementById(chartID_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg) {\r\n            \/\/             const chartElement_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg = document.getElementById(chartID_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg(chartID_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg = \"highcharts_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg\";\r\n            \/\/     chartInit_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg(chartID_block_YmxvY2tfMzZiNGNmYWVjMGNmNjU2MjU5ZWQyNzBjZTU0ZDcwNzg);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">Herausforderung 1<\/p><h2 class=\"h2 mb-0\">Integration von Kommunikationskan\u00e4len und Technologie<\/h2><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Die Verbindung der digitalen Kommunikation mit Technologien wie CRM-L\u00f6sungen (Customer Relationship Management), Helpdesk-Software, Marketing-Automatisierung und E-Commerce-Plattformen ist unerl\u00e4sslich. Sie erm\u00f6glicht alles von besserer Personalisierung bis hin zu verbesserter betrieblicher Effizienz.<\/p><p>Branchen\u00fcbergreifend geben 55 % der Befragten an, dass ihre Kommunikation vollst\u00e4ndig in ihr technisches System integriert ist. Dennoch <b>sagen 38 %, dass sie teilweise integriert sind<\/b> und 6 %, dass sie entweder minimal oder gar nicht integriert sind.<\/p><p>Interessanterweise <b>gaben 38 % der Befragten auch an, dass die Integration mit anderen Systemen eine der gr\u00f6\u00dften Herausforderungen sei<\/b>. Dies deutet darauf hin, dass das Ziel der vollst\u00e4ndigen Integration f\u00fcr viele Organisationen eine Chance darstellt.<\/p><p class=\"mb-0\">Obwohl viele Unternehmen vor dieser Herausforderung stehen, beweist die Tatsache, dass 55 % sagen, dass die Kommunikation vollst\u00e4ndig in ihr technisches System integriert ist, dass es m\u00f6glich ist.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-pt section-hub-mb bg-body shadow-divider\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"pie\",\r\n                            backgroundColor: \"transparent\"\r\n                            ,\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Wie gut ist Ihre Kommunikation vernetzt, um Kundenerlebnisse \u00fcber mehrere Kan\u00e4le hinweg zu unterst\u00fctzen?\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , colors: ['#368f7d','#5ba891','#9adbc3','#aeb7bd',],\r\n                        plotOptions: {\r\n                            pie: {\r\n                                    allowPointSelect: false,\r\n                                    borderWidth: 0,\r\n                                    cursor: 'pointer',\r\n                                    dataLabels: {\r\n                                        enabled: true,\r\n                                        format: `<span style='font-size:1.7em; font-weight:400'>{point.y}%<\/span><br><span style='font-weight:400' class='d-none d-lg-inline'>{point.name}<\/span>`,\r\n                                        distance: 30,\r\n                                        connectorColor: '#c9d1d6',\r\n                                        padding: 10,\r\n                                    },\r\n                                },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            colorByPoint: true,\r\n                                            name: 'Percentage'\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `Vollst\u00e4ndig integriert`,\r\n                                                    y: 59,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Teilweise integriert`,\r\n                                                    y: 36,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Minimale Integration`,\r\n                                                    y: 4,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Nicht zutreffend`,\r\n                                                    y: 1,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA = false;\r\n            \/\/     const chartID_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA = \"highcharts_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA(chartID_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA = document.getElementById(chartID_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA) {\r\n            \/\/             const chartElement_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA = document.getElementById(chartID_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA(chartID_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA = \"highcharts_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA\";\r\n            \/\/     chartInit_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA(chartID_block_YmxvY2tfZTdhYzA1YmU1YzdjZGRlZTc2NDdlMTE5OWEwYzg5ZjA);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">Herausforderung 2<\/p><h2 class=\"h2 mb-0\">Schaffung eines vernetzten Kommunikationserlebnisses<\/h2><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Es ist sinnvoll, die Bed\u00fcrfnisse und Erwartungen der Kunden \u00fcber mehrere Kommunikationskan\u00e4le zu erf\u00fcllen. Sie schafft auch Herausforderungen.<\/p><p>Man k\u00f6nnte es auch &#8222;Kommunikationschaos&#8220; nennen. Die Bew\u00e4ltigung dieser Herausforderung hat jedoch enorme Vorteile. Wenn Kan\u00e4le miteinander verbunden sind, k\u00f6nnen Informationen und Unterhaltungen nahtlos von Kanal zu Kanal flie\u00dfen. Das ist optimal f\u00fcr ein koh\u00e4rentes Kundenerlebnis, insbesondere wenn es darum geht, die Kunden mit zuverl\u00e4ssigem Support zufrieden zu stellen.<\/p><p class=\"mb-0\">Die Untersuchung von Sinch ergab, dass <b>59 % der Unternehmen sagen, dass ihre Kommunikationskan\u00e4le vollst\u00e4ndig integriert sind<\/b>. 36 % der Befragten geben an, dass die Kommunikation teilweise integriert ist, und knapp 5 % sind entweder minimal oder gar nicht integriert.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-my\">\r\n        <div class=\"container\">\r\n            <div class=\"hub-banner px-3 py-7 p-md-9 justify-content-lg-center rounded-lg bg-sand-subtle\">\r\n\r\n                <div class=\"row align-items-center justify-content-center py-lg-3 \">\r\n\r\n                                            <div class=\"col-md-6 col-lg-7 mt-5 mt-md-0 order-2 order-md-2\">\r\n                            \n\r\n\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=6rybJP5cOuE\" class=\"lazy-video-link\" data-lazy-video=\"6rybJP5cOuE\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"de\" data-thumb=\"https:\/\/img.youtube.com\/vi\/6rybJP5cOuE\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/6rybJP5cOuE\/maxresdefault.jpg\" alt=\"How Entertainment Production Company Fills 20K-Person Events with SMS Automation by Sinch Engage\">\r\n                <\/a>\r\n            <\/div>\r\n\r\n            \r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=6rybJP5cOuE#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/6rybJP5cOuE\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/6rybJP5cOuE\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=6rybJP5cOuE\",\n    \"name\": \"How Entertainment Production Company Fills 20K-Person Events with SMS Automation by Sinch Engage\",\n    \"description\": \"See how Family Quest Entertainment, creators of Jurassic Quest and Brick Fest Live, uses Sinch Engage's SMS platform and HubSpot texting integration to manage 200+ events annually. This case study shows how CEO Chad Collins automated event marketing to reach busy parents and fill venues with 8,000-20,000 attendees every weekend. \\n\\nKey Takeaways:\\n- How SMS cuts through busy parents' communication overload better than email\\n- Why HubSpot automation workflows, made easy with Sinch Engage, helped them launch events extremely quickly \\n- How personalized SMS campaigns increased attendance at large-scale events \\n- The positive business impact of automating customer outreach for 200+ events per year \\n- Why SMS has been their secret weapon since 2017 \\\"before it was cool\\\"\\n-  How automation freed up team time for higher-level strategic work \\n\\nAbout Family Quest Entertainment: Event production company creating educational, interactive family experiences like Jurassic Quest and Brick Fest Live, producing over 200 events annually across the country. \\n\\nRead the full story: https:\/\/sinch.com\/engage\/customer-stories\/family-quest-entertainment\/\\n\\nReady to scale your messaging campaigns? \\nLearn more about Sinch Engage (formerly MessageMedia): https:\/\/sinch.com\/engage\/ \\nConnect with our messaging experts: https:\/\/sinch.com\/engage\/book-a-demo\/ \\nIf you\\u2019re a HubSpot user, explore our top-rated integration: https:\/\/sinch.com\/engage\/integrations\/hubspot\",\n    \"uploadDate\": \"2025-01-30T15:21:21+00:00\",\n    \"duration\": \"PT3M1S\"\n}        <\/script>\r\n        \r\n\t\r\n\n\r\n                        <\/div>\r\n                    \r\n                    <div class=\"col-md-6 col-lg-5 order-1 order-md-1 pe-1 pe-md-6 pe-lg-7\">\r\n                                                    <p class=\"text-uppercase section-caption\">Kundenbericht<\/p>\r\n                        \r\n                        <h2 class=\"h5 mb-3 mb-lg-4\">Ausweitung und Integration der Kundenkommunikation<\/h2>\r\n\r\n                        <p>Finden Sie heraus, was das Live-Entertainment-Unternehmen Family Quest unternommen hat, als seine Technologie- und Messaging-L\u00f6sung nicht mehr seinen Anforderungen entsprach.<\/p><p>Der CEO von Family Quest erkl\u00e4rt, warum die Integration der Textkommunikation in die CRM-Plattform (Customer Relationship Management) ein Muss war, um die Menschen zu den Veranstaltungen zu locken.<\/p>                        \r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=ef60QjNEXxQ\" class=\"lazy-video-link\" data-lazy-video=\"ef60QjNEXxQ\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"de\" data-thumb=\"https:\/\/img.youtube.com\/vi\/ef60QjNEXxQ\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/ef60QjNEXxQ\/maxresdefault.jpg\" alt=\"How SparkToro sends its most important emails\">\r\n                <\/a>\r\n            <\/div>\r\n\r\n            \r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=ef60QjNEXxQ#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/ef60QjNEXxQ\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/ef60QjNEXxQ\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=ef60QjNEXxQ\",\n    \"name\": \"How SparkToro sends its most important emails\",\n    \"description\": \"SparkToro, co-founded by Casey Henry and Rand Fishkin in 2018, helps businesses understand their target audiences. From day one, SparkToro has used Sinch Mailgun to send its onboarding and transactional emails.\\n\\nCasey chose Mailgun because of our developer-friendly documentation and accessible pricing. Plus, as he puts it, \\\"It just did what it was supposed to do.\\u201d\\n\\n\\ud83d\\udd17 Read the full story here: https:\/\/www.sinch.com\/insights\/customer-stories\/sparktoro\/\",\n    \"uploadDate\": \"2024-08-07T12:30:25+00:00\",\n    \"duration\": \"PT3M18S\"\n}        <\/script>\r\n        \r\n\t\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">KUNDENGESCHICHTE<\/p><h3 class=\"h3 mb-0\">Integration der Kommunikation in Ihre Anwendung<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Eine weitere M\u00f6glichkeit, Kommunikation zu integrieren, ist die Integration mit kundenorientierten Anwendungen. Automatische Nachrichten, die durch Kontoanmeldungen, Zahlungen und Aktivit\u00e4ten innerhalb der App ausgel\u00f6st werden, halten die Nutzer auf dem Laufenden und binden sie an Ihr Produkt.<\/p><p>Casey Henry ist CTO bei dem Tech-Startup SparkToro. Sehen Sie, warum es wichtig war, den richtigen Weg zur Integration der E-Mail-Kommunikation in ihre Anwendung zu finden.&nbsp;<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-pt section-hub-mb bg-body shadow-divider\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"bar\",\r\n                            backgroundColor: \"transparent\"\r\n                            , spacing: [0, 20, 0, 20],\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Was ist Ihre gr\u00f6\u00dfte Herausforderung bei der Integration von Kommunikationskan\u00e4len in Ihre Anwendungen?\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , legend: { enabled: false },\r\n                                xAxis: {\r\n                                    type: 'category',\r\n                                    \/\/ height: '50%',\r\n                                    \r\n                                },\r\n                                yAxis: {\r\n                                    min: 0,\r\n                                    max: 30,\r\n                                    title: {\r\n                                        text: null,\r\n                                    },\r\n                                    gridLineColor: 'transparent',\r\n                                    opposite: true,\r\n                                    labels: {\r\n                                        formatter: function () {\r\n                                            return this.value + '%';\r\n                                        }\r\n                                    },\r\n                                },\r\n                        plotOptions: {\r\n                            \r\n                            bar: {\r\n                                        borderWidth: 0,\r\n                                        borderRadius: '20%',\r\n                                        grouping: false,\r\n                                        events: {\r\n                                            legendItemClick: function () {\r\n                                                return false; \r\n                                            }\r\n                                        },\r\n                                        pointPadding: 0,\r\n                                        \/\/ pointWidth: 20,\r\n                                        groupPadding: 0.1,\r\n                                    },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            color: '#fada5a',\r\n                                            name: 'SDCC-25-Chapter-1-Chart-5',\r\n                                            dataLabels: {\r\n                                                enabled: true,\r\n                                                formatter: function () {\r\n                                                    let returnVal = this.y + '%';\r\n                                                    return returnVal;\r\n                                                },\r\n                                                style:{\r\n                                                fontWeight: '400',\r\n                                                    fontSize: 'clamp(0.75rem, calc(0.75rem + 0.4vw), 1.2rem)'\r\n                                                }\r\n                                            }\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Sicherheit und Compliance<\/span>`,\r\n                                                    y: 18,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Kosten der Durchf\u00fchrung<\/span>`,\r\n                                                    y: 17,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Integration mit Altsystemen<\/span>`,\r\n                                                    y: 12,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Erf\u00fcllung der Erwartungen der Patienten\/Kunden<\/span>`,\r\n                                                    y: 11,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Komplexit\u00e4t der API-Dokumentation<\/span>`,\r\n                                                    y: 10,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Bedenken hinsichtlich der Skalierbarkeit<\/span>`,\r\n                                                    y: 10,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Mangel an Ressourcen oder Fachwissen<\/span>`,\r\n                                                    y: 9,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Mangelnde Unterst\u00fctzung durch den Anbieter<\/span>`,\r\n                                                    y: 7,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Siloartige Systeme<\/span>`,\r\n                                                    y: 6,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM = false;\r\n            \/\/     const chartID_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM = \"highcharts_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM(chartID_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM = document.getElementById(chartID_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM) {\r\n            \/\/             const chartElement_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM = document.getElementById(chartID_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM(chartID_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM = \"highcharts_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM\";\r\n            \/\/     chartInit_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM(chartID_block_YmxvY2tfODY1NmU2ZGY5Mzk3YmFiNzcxOWIwY2E1ZGFlN2MwNWM);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">Herausforderung 3<\/p><h2 class=\"h2 mb-0\">Integration von Kommunikation und Anwendungen<\/h2><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Wenn eine Anwendung oder Plattform, wie z. B. ein Kunden-\/Patientenportal, Teil des Kundenerlebnisses ist, sind Sie auf Entwickler angewiesen, um die Kommunikation mit Ihrer Anwendung zu integrieren.<\/p><p>Dies geschieht h\u00e4ufig mithilfe von APIs und SDKs, die eine schnelle und effiziente Verbindung von Kan\u00e4len wie E-Mail, Sprache und Text erm\u00f6glichen, ohne dass alles von Grund auf neu entwickelt werden muss. Aber es kann immer noch Herausforderungen geben&#8230;<\/p><p>Unsere Umfrage ergab, dass eine etwas gr\u00f6\u00dfere Anzahl der Befragten die Kosten (17 %) und die Sicherheit (18 %) als die gr\u00f6\u00dften Probleme bei der Verbindung von Anwendungen und Kundenkommunikation ansehen.<\/p><p>Neben diesen beiden Optionen wurden jedoch die meisten anderen Herausforderungen von zwischen 8 % und 12 % der Befragten gew\u00e4hlt. Dies deutet darauf hin, dass alle diese Faktoren problematisch sein k\u00f6nnen und dass jedes Unternehmen seine eigenen Probleme hat.  <\/p><p><b>Wenn man die richtigen Leute und Partner findet, mit denen man zusammenarbeiten kann, ist es viel einfacher, eine Vielzahl von Herausforderungen zu bew\u00e4ltigen.<\/b><\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-primary-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n\t                    <div class=\"iframe-responsive-container lazy-video rounded-lg overflow-hidden  \">\r\n                <a href=\"https:\/\/www.youtube.com\/watch?v=hJKTz2i-Hfc\" class=\"lazy-video-link\" data-lazy-video=\"hJKTz2i-Hfc\" target=\"_blank\" rel=\"nofollow\" role=\"button\" data-source=\"youtube\" data-language=\"de\" data-thumb=\"https:\/\/img.youtube.com\/vi\/hJKTz2i-Hfc\/maxresdefault.jpg\" title=\"Sinch Video\">\r\n                    <div class=\"btn btn-light btn-light-social btn-play btn-play-circle\">\r\n                                                    <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/play.svg\"><\/svg>\r\n                                            <\/div>\r\n                    <img decoding=\"async\"  src=\"https:\/\/img.youtube.com\/vi\/hJKTz2i-Hfc\/maxresdefault.jpg\" alt=\"Everything you need to know about RCS in 2 minutes | Sinch\">\r\n                <\/a>\r\n            <\/div>\r\n\r\n            \r\n                        <script type=\"application\/ld+json\">\r\n            {\n    \"@context\": \"http:\/\/schema.org\",\n    \"@type\": \"VideoObject\",\n    \"@id\": \"https:\/\/www.youtube.com\/watch?v=hJKTz2i-Hfc#VideoObject\",\n    \"thumbnailUrl\": \"https:\/\/img.youtube.com\/vi\/hJKTz2i-Hfc\/maxresdefault.jpg\",\n    \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/hJKTz2i-Hfc\",\n    \"contentUrl\": \"https:\/\/www.youtube.com\/watch?v=hJKTz2i-Hfc\",\n    \"name\": \"Everything you need to know about RCS in 2 minutes | Sinch\",\n    \"description\": \"Discover how RCS (Rich Communication Services) is expanding what's possible with business messaging by enabling more engaging, interactive, and secure customer experiences right in their native messaging inbox.\\n\\nIn this video we break down:\\n\\u2713 The difference between SMS, RCS, and RCS for Business (previously know as RBM)\\n\\u2713 How RCS for Business works and how to get started\\n\\u2713 Interactive features that create app-like experiences\\n\\u2713 How verified sender status protects your customers\\n\\u2713 Simple steps to get started with RCS\\n\\n\\ud83d\\udd17 Want to learn more about RCS? Visit our website for guides, resources, and success stories: https:\/\/sinch.com\/rcs\/\\n\\nAbout Sinch\\nSinch is the Customer Communications Cloud. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it simple. With our suite of APIs, ready-to-use applications, and tailored solutions, you can easily reach your customers through mobile messaging, voice, and email. Trusted by over 150,000 businesses worldwide\\u2014including leading names like Google, Uber, Paypal, and Visa\\u2014Sinch stands out for its unmatched reliability, security, and global reach. With our Global Super Network and AI-enriched products, we are pioneering the way the world communicates, ensuring that every customer interaction is seamless and secure. https:\/\/www.sinch.com\/\",\n    \"uploadDate\": \"2025-03-03T21:15:34+00:00\",\n    \"duration\": \"PT2M1S\"\n}        <\/script>\r\n        \r\n\t\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">Ein neuer Kanal<\/p><h3 class=\"h3 mb-0\">RCS for Business<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Haben Sie davon geh\u00f6rt? In der Kundenkommunikation ist ein Wandel im Gange. RCS for Business k\u00f6nnte die Art und Weise ver\u00e4ndern, wie Verbraucher \u00fcber Smartphones mit Unternehmen interagieren.<\/p><p>RCS bringt viele Vorteile mit sich, aber sind sich die f\u00fchrenden Unternehmen im Gesundheitswesen, bei Finanzdienstleistungen, im Einzelhandel und in der Technologiebranche dessen bewusst?<\/p><p>\u00dcber alle vier Branchen hinweg haben wir herausgefunden, dass <b>87 % der Unternehmensleiter zumindest einigerma\u00dfen mit RCS vertraut sind.<\/b><\/p><p class=\"mb-0\">M\u00fcssen Sie etwas nachholen? Kein Problem. Besuchen Sie <a href=\"https:\/\/sinch.com\/rcs\/\" target=\"_blank\" rel=\"noopener noreferrer\">Sinch&#8217;s RCS Hub<\/a>&nbsp;, um mehr zu erfahren, und schauen Sie sich dieses kurze Video an, um das Wesentliche zu lernen.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-1\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"pie\",\r\n                            backgroundColor: \"transparent\"\r\n                            ,\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Wie sch\u00e4tzen Sie das Potenzial von RCS for Business zur Verbesserung der Kundenkommunikation in Ihrer Branche ein?\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , colors: ['#fada5a','#c8bdff','#fff6b3','#e6ebed',],\r\n                        plotOptions: {\r\n                            pie: {\r\n                                    allowPointSelect: false,\r\n                                    borderWidth: 0,\r\n                                    cursor: 'pointer',\r\n                                    dataLabels: {\r\n                                        enabled: true,\r\n                                        format: `<span style='font-size:1.7em; font-weight:400'>{point.y}%<\/span><br><span style='font-weight:400' class='d-none d-lg-inline'>{point.name}<\/span>`,\r\n                                        distance: 30,\r\n                                        connectorColor: '#c9d1d6',\r\n                                        padding: 10,\r\n                                    },\r\n                                },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            colorByPoint: true,\r\n                                            name: 'Percentage'\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `Revolution\u00e4r`,\r\n                                                    y: 59,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `N\u00fctzlich, aber nicht notwendig`,\r\n                                                    y: 32,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Wert unklar`,\r\n                                                    y: 8,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `Nicht interessiert`,\r\n                                                    y: 1,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM = false;\r\n            \/\/     const chartID_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM = \"highcharts_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM(chartID_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM = document.getElementById(chartID_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM) {\r\n            \/\/             const chartElement_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM = document.getElementById(chartID_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM(chartID_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM = \"highcharts_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM\";\r\n            \/\/     chartInit_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM(chartID_block_YmxvY2tfOWFkMjI4ZmE0ZGFiNzg3NzMxOWE5NDFjMzczMDliYWM);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-2 ps-1 ps-md-6 ps-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\"><\/p><h3 class=\"h3 mb-0\">Wird RCS die Kommunikationslandschaft ver\u00e4ndern?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Die Aussichten f\u00fcr RCS sind sehr positiv. Im Durchschnitt aller vier Branchen <b>sind 59 % der Meinung, dass RCS f\u00fcr den gesch\u00e4ftlichen Nachrichtenaustausch bahnbrechend sein wird<\/b>. Weitere 32 % sehen es als n\u00fctzlich an &#8211; auch wenn es nicht unbedingt notwendig ist.<\/p><p>F\u00fchrungskr\u00e4fte aus dem technischen Bereich sehen RCS am ehesten als einen Wendepunkt an. Diese Befragten sind auch eher in der Lage, den Finger am Puls der Innovation zu haben.<br><br>1. Technologie (71 %)<br>2. Gesundheitswesen (56 %)<br>3. Finanzdienstleistungen (55 %)<br>4. Einzelhandel (53 %)<\/p><p class=\"mb-0\">Die Wahrheit ist, dass alle Branchen von der Nutzung von RCS profitieren k\u00f6nnen. Sie ist in der Lage, die Nachrichten\u00fcbermittlung zwischen Unternehmen und Verbrauchern ansprechender, bequemer und sicherer zu machen &#8211; und das <a href=\"https:\/\/sinch.com\/blog\/rcs-customer-journey\/\" target=\"_blank\" rel=\"noopener noreferrer\">f\u00fchrt zu zufriedeneren Kunden<\/a>.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"bar\",\r\n                            backgroundColor: \"transparent\"\r\n                            , spacing: [0, 20, 0, 20],\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Was sind Ihrer Meinung nach die gr\u00f6\u00dften Vorteile von RCS?  <br>(Die Befragten haben bis zu drei Optionen ausgew\u00e4hlt.)\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , legend: { enabled: false },\r\n                                xAxis: {\r\n                                    type: 'category',\r\n                                    \/\/ height: '50%',\r\n                                    \r\n                                },\r\n                                yAxis: {\r\n                                    min: 0,\r\n                                    max: 60,\r\n                                    title: {\r\n                                        text: null,\r\n                                    },\r\n                                    gridLineColor: 'transparent',\r\n                                    opposite: true,\r\n                                    labels: {\r\n                                        formatter: function () {\r\n                                            return this.value + '%';\r\n                                        }\r\n                                    },\r\n                                },\r\n                        plotOptions: {\r\n                            \r\n                            bar: {\r\n                                        borderWidth: 0,\r\n                                        borderRadius: '20%',\r\n                                        grouping: false,\r\n                                        events: {\r\n                                            legendItemClick: function () {\r\n                                                return false; \r\n                                            }\r\n                                        },\r\n                                        pointPadding: 0,\r\n                                        \/\/ pointWidth: 20,\r\n                                        groupPadding: 0.1,\r\n                                    },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            color: '#fada5a',\r\n                                            name: 'SDCC-25-Chapter-1-Chart-7',\r\n                                            dataLabels: {\r\n                                                enabled: true,\r\n                                                formatter: function () {\r\n                                                    let returnVal = this.y + '%';\r\n                                                    return returnVal;\r\n                                                },\r\n                                                style:{\r\n                                                fontWeight: '400',\r\n                                                    fontSize: 'clamp(0.75rem, calc(0.75rem + 0.4vw), 1.2rem)'\r\n                                                }\r\n                                            }\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Erh\u00f6hte Sicherheit<\/span>`,\r\n                                                    y: 48,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Erh\u00f6hung der Interaktionsrate<\/span>`,\r\n                                                    y: 40,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">St\u00e4rkung des Vertrauens<\/span>`,\r\n                                                    y: 37,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Verbesserte Zufriedenheit<\/span>`,\r\n                                                    y: 35,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Operative Effizienz<\/span>`,\r\n                                                    y: 32,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Kosten-Nutzen-Verh\u00e4ltnis<\/span>`,\r\n                                                    y: 31,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Bessere personalisierte Erlebnisse<\/span>`,\r\n                                                    y: 31,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Kommunikation in beide Richtungen<\/span>`,\r\n                                                    y: 28,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Keinen der genannten<\/span>`,\r\n                                                    y: 1,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY = false;\r\n            \/\/     const chartID_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY = \"highcharts_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY(chartID_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY = document.getElementById(chartID_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY) {\r\n            \/\/             const chartElement_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY = document.getElementById(chartID_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY(chartID_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY = \"highcharts_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY\";\r\n            \/\/     chartInit_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY(chartID_block_YmxvY2tfY2NmN2JjNzAwODQyOGFhNTQ4Yzc4OGI3MmUwODQyNWY);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\"><\/p><h3 class=\"h3 mb-0\">Das Beste aus RCS herausholen<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Wir haben die Umfrageteilnehmer gebeten, bis zu drei der gr\u00f6\u00dften Vorteile des Einsatzes von RCS in ihren Kommunikationsstrategien zu nennen.<\/p><p>Ganz oben auf der Liste steht mit 48 % die \u00dcberzeugung, dass RCS <b>die Sicherheit verbessern<\/b> wird. Das liegt zum Teil daran, dass <a href=\"https:\/\/sinch.com\/blog\/rcs-security\/\" target=\"_blank\" rel=\"noopener noreferrer\">RCS<\/a> w\u00e4hrend der \u00dcbertragung verschl\u00fcsselt wird und damit sicherer ist als einfache SMS. Dar\u00fcber hinaus k\u00f6nnen nur <a href=\"https:\/\/sinch.com\/de\/blog\/rcs-verifizierte-absender\/\" target=\"_blank\" rel=\"noopener noreferrer\">verifizierte Absender<\/a> RCS-Gesch\u00e4ftsnachrichten senden, was die Interaktion mit ihnen sicherer macht.<\/p><p>40 % der F\u00fchrungskr\u00e4fte glauben, dass der Einsatz von RCS ihnen helfen wird, <b>das Kundenengagement zu steigern<\/b>, und fast 37 % geben an, dass <b>die Steigerung des Kundenvertrauens<\/b> einer der wichtigsten Vorteile ist.<\/p><p>Der tats\u00e4chliche Wert von RCS in der Kundenkommunikation h\u00e4ngt davon ab, wie Sie es einsetzen wollen, denn jeder dieser Vorteile ist eine M\u00f6glichkeit.<\/p><p class=\"mb-0\">In den n\u00e4chsten Kapiteln erfahren Sie, was die Verbraucher von den \u00fcblichen RCS-Messaging-Erfahrungen halten.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-pt section-hub-mb bg-body shadow-divider\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"bar\",\r\n                            backgroundColor: \"transparent\"\r\n                            , spacing: [0, 20, 0, 20],\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Was sind Ihre Hauptbedenken bei der Implementierung von KI in der Kundenkommunikation?<br>(Die Befragten haben bis zu drei Optionen ausgew\u00e4hlt.)\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , legend: { enabled: false },\r\n                                xAxis: {\r\n                                    type: 'category',\r\n                                    \/\/ height: '50%',\r\n                                    \r\n                                },\r\n                                yAxis: {\r\n                                    min: 0,\r\n                                    max: 80,\r\n                                    title: {\r\n                                        text: null,\r\n                                    },\r\n                                    gridLineColor: 'transparent',\r\n                                    opposite: true,\r\n                                    labels: {\r\n                                        formatter: function () {\r\n                                            return this.value + '%';\r\n                                        }\r\n                                    },\r\n                                },\r\n                        plotOptions: {\r\n                            \r\n                            bar: {\r\n                                        borderWidth: 0,\r\n                                        borderRadius: '20%',\r\n                                        grouping: false,\r\n                                        events: {\r\n                                            legendItemClick: function () {\r\n                                                return false; \r\n                                            }\r\n                                        },\r\n                                        pointPadding: 0,\r\n                                        \/\/ pointWidth: 20,\r\n                                        groupPadding: 0.1,\r\n                                    },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            color: '#5996ff',\r\n                                            name: 'SDCC-25-Chapter-1-Chart-8',\r\n                                            dataLabels: {\r\n                                                enabled: true,\r\n                                                formatter: function () {\r\n                                                    let returnVal = this.y + '%';\r\n                                                    return returnVal;\r\n                                                },\r\n                                                style:{\r\n                                                fontWeight: '400',\r\n                                                    fontSize: 'clamp(0.75rem, calc(0.75rem + 0.4vw), 1.2rem)'\r\n                                                }\r\n                                            }\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Datenschutz und Datensicherheit<\/span>`,\r\n                                                    y: 46,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Genauigkeit und Zuverl\u00e4ssigkeit<\/span>`,\r\n                                                    y: 39,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Vertrauen und Wahrnehmung der Kunden<\/span>`,\r\n                                                    y: 34,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Einhaltung von Vorschriften<\/span>`,\r\n                                                    y: 32,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Kosten der Durchf\u00fchrung<\/span>`,\r\n                                                    y: 29,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Verlust der menschlichen N\u00e4he<\/span>`,\r\n                                                    y: 26,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Technische Komplexit\u00e4t<\/span>`,\r\n                                                    y: 24,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Verdr\u00e4ngung von Mitarbeitern<\/span>`,\r\n                                                    y: 15,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Ethische Bedenken<\/span>`,\r\n                                                    y: 11,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE = false;\r\n            \/\/     const chartID_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE = \"highcharts_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE(chartID_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE = document.getElementById(chartID_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE) {\r\n            \/\/             const chartElement_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE = document.getElementById(chartID_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE(chartID_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE = \"highcharts_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE\";\r\n            \/\/     chartInit_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE(chartID_block_YmxvY2tfMDIzYWIyMWViZTQ1ZTdhYmFjZTk5ZDU3ODk2YmZjNmE);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\">Eine neue Chance<\/p><h2 class=\"h2 mb-0\">KI in der Kundenkommunikation<\/h2><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Die Tatsache, dass&nbsp;<a href=\"https:\/\/sinch.com\/blog\/how-ai-will-make-us-better-humans\/\" target=\"_blank\" rel=\"noopener noreferrer\">k\u00fcnstliche Intelligenz<\/a> viele Bereiche unserer Arbeit und unseres Lebensrevolutioniert, ist unbestreitbar.&nbsp;<\/p><p>Die digitale Kundenkommunikation kann in vielerlei Hinsicht von KI profitieren. Das reicht von besserer Personalisierung bis hin zu effizientem Kundenservice. Gleichzeitig schreitet diese Technologie aber so schnell voran, dass die Menschen Bedenken haben.<\/p><p>Ganz oben auf der Liste unserer Umfrage unter Unternehmensleitern stehen <b>Daten und Sicherheit<\/b> (46 %), <b>Genauigkeit und Zuverl\u00e4ssigkeit<\/b> (39 %) sowie das <b>Vertrauen der Kunden und die Wahrnehmung von KI<\/b> (34 %).<\/p><p>Weniger Befragte hatten ethische Bedenken oder machten sich Sorgen \u00fcber die Verdr\u00e4ngung von Mitarbeitern durch den Einsatz von KI in der Kundenkommunikation.<\/p><p class=\"mb-0\">In den n\u00e4chsten Kapiteln erfahren Sie mehr \u00fcber die Erwartungen, den Komfort und die Bedenken der Verbraucher in Bezug auf KI.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                    \r\n                                            <div class=\"\">\r\n                                                            <div>\r\n                                    \n    <div data-content-type=\"longform\" class=\"quote hub-quote longform-spacings d-flex flex-column rounded-lg px-5 py-6 px-md-6 py-md-7 p-lg-7 shadow-sm bg-primary\" data-theme=\"light\">\r\n\r\n        <div class=\"quote-logo mb-3\">\r\n                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                    <\/div>\r\n\r\n        <blockquote class=\"quote-content m-0\" id=\"quote-block-f63eda59e95dab277bc8e2e6df89da32\">\r\n            \u201eDie Verbraucher sind immer anspruchsvoller geworden. Generative KI in der Kommunikation erm\u00f6glicht es Unternehmen, ihre Erkenntnisse und Informationen zu nutzen, um Kunden sofort zu antworten. Ich denke, im Vergleich zu heute wird die KI im Bereich der Kundenbetreuung und des Kundendienstes das Zehnfache des Volumens bew\u00e4ltigen, das sie heute schon bew\u00e4ltigt.\u201c        <\/blockquote>\r\n\r\n                    <div class=\"d-flex gap-3 mt-5\">\r\n                                    <div>\r\n                        <img decoding=\"async\" width=\"72\" height=\"72\" class=\"rounded-lg quote-author\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/04\/GLT-CEO-Laurinda-Pang@2x.png\" alt=\"Foto von Laurinda Pang\">\r\n                    <\/div>\r\n                                <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                    <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-f63eda59e95dab277bc8e2e6df89da32\">\r\n                        Laurinda Pang                    <\/cite>\r\n                                            <span class=\"mb-0 text-body-color\">CEO, Sinch<\/span>\r\n                                    <\/div>\r\n            <\/div>\r\n            <\/div>\r\n\n\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                <div class=\"col-md-9 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Wie nutzen Unternehmen KI in der Kundenkommunikation?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p class=\"mb-0\">Viele Unternehmen nutzen bereits k\u00fcnstliche Intelligenz, um ihre Kommunikationsstrategien zu verbessern. Im Folgenden finden Sie einen \u00dcberblick \u00fcber einige potenzielle Anwendungsf\u00e4lle und deren Beliebtheit in den Bereichen Gesundheitswesen, Finanzdienstleistungen, Einzelhandel und Technologie.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/filter.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Von allen Branchen setzen rund 44 % <b>KI f\u00fcr die Personalisierung<\/b> ein.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-stack.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    47 % aller Branchen nutzen bereits <b>KI f\u00fcr pr\u00e4diktive Kommunikation<\/b>, um die Bed\u00fcrfnisse von Kunden\/Patienten zu erf\u00fcllen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/robot.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Im Gesundheits- und Finanzwesen geben mehr als 50 % an, dass sie <b>KI-Chatbots<\/b> einsetzen, um automatische Antworten zu geben.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/database-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    In der Technologiebranche setzen 59 % <b>KI ein, um die Analyse von Kundendaten zu unterst\u00fctzen<\/b>.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/pin-map.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Rund 48 % im Einzelhandel <b>nutzen KI, um Echtzeit-Updates zu Versand und Lieferung zu geben<\/b>.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/calendar.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Nur 32 % der Unternehmen des Gesundheitswesens nutzen <b>KI zur Unterst\u00fctzung bei der Terminplanung.<\/b>                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/shopping-cart.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Weniger als 38 % der befragten Einzelh\u00e4ndler haben <b>KI-Einkaufsassistenten<\/b> implementiert.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/badge-cross.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Weniger als 2 % der Umfrageteilnehmer gaben an, dass sie keine KI in der Kommunikation einsetzen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-sand-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                                    <div class=\"col-md-6 col-lg-7 order-2 order-md-2\">\r\n                        \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"bar\",\r\n                            backgroundColor: \"transparent\"\r\n                            , spacing: [0, 20, 0, 20],\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Welche neuen oder aufkommenden Kommunikationsmethoden planen Sie f\u00fcr 2025?<br>(Die Befragten haben alle zutreffenden Angaben ausgew\u00e4hlt.)\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , legend: { enabled: false },\r\n                                xAxis: {\r\n                                    type: 'category',\r\n                                    \/\/ height: '50%',\r\n                                    \r\n                                },\r\n                                yAxis: {\r\n                                    min: 0,\r\n                                    max: 100,\r\n                                    title: {\r\n                                        text: null,\r\n                                    },\r\n                                    gridLineColor: 'transparent',\r\n                                    opposite: true,\r\n                                    labels: {\r\n                                        formatter: function () {\r\n                                            return this.value + '%';\r\n                                        }\r\n                                    },\r\n                                },\r\n                        plotOptions: {\r\n                            \r\n                            bar: {\r\n                                        borderWidth: 0,\r\n                                        borderRadius: '20%',\r\n                                        grouping: false,\r\n                                        events: {\r\n                                            legendItemClick: function () {\r\n                                                return false; \r\n                                            }\r\n                                        },\r\n                                        pointPadding: 0,\r\n                                        \/\/ pointWidth: 20,\r\n                                        groupPadding: 0.1,\r\n                                    },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            color: '#5ba891',\r\n                                            name: 'SDCC-25-Chapter-1-Chart-9',\r\n                                            dataLabels: {\r\n                                                enabled: true,\r\n                                                formatter: function () {\r\n                                                    let returnVal = this.y + '%';\r\n                                                    return returnVal;\r\n                                                },\r\n                                                style:{\r\n                                                fontWeight: '400',\r\n                                                    fontSize: 'clamp(0.75rem, calc(0.75rem + 0.4vw), 1.2rem)'\r\n                                                }\r\n                                            }\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">KI-Sprachassistenten<\/span>`,\r\n                                                    y: 63,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Video-Chat<\/span>`,\r\n                                                    y: 48,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">KI-gesteuerte Chatbots<\/span>`,\r\n                                                    y: 46,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Andere Messaging-Apps (WhatsApp, Messenger, usw.)<\/span>`,\r\n                                                    y: 42,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">RCS<\/span>`,\r\n                                                    y: 42,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Keinen der genannten<\/span>`,\r\n                                                    y: 4,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU = false;\r\n            \/\/     const chartID_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU = \"highcharts_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU(chartID_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU = document.getElementById(chartID_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU) {\r\n            \/\/             const chartElement_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU = document.getElementById(chartID_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU(chartID_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU = \"highcharts_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU\";\r\n            \/\/     chartInit_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU(chartID_block_YmxvY2tfN2NlMDRhYzA1MzAwNDU1ODVkMmJiOWY0Y2Q3ZThiOWU);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                    <\/div>\r\n                \r\n                <div class=\"col-md-6 col-lg-5 altblo-content order-1 order-md-1 pe-1 pe-md-6 pe-lg-7 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <p class=\"text-uppercase section-caption\"><\/p><h3 class=\"h3 mb-0\">Wo investieren die Unternehmen in die Kundenkommunikation?<\/h3><div class=\"content-body mb-0 mt-3 mt-lg-4\"><p>Wir haben F\u00fchrungskr\u00e4fte aus der Wirtschaft gebeten, die neuen Kommunikationskan\u00e4le zu benennen, die sie in den n\u00e4chsten 12 Monaten nutzen wollen.<\/p><p>Fast <b>63 % planen die Einf\u00fchrung von KI-Sprachrobotern im Jahr 2025<\/b>, was sie zum beliebtesten neuen Kanal macht. Rund 48 % planen au\u00dferdem, in Videochat-Funktionen zu investieren oder diese einzuf\u00fchren.<\/p><p>60 % der befragten Finanzdienstleister sagen, dass sie in KI-Chatbots investieren werden, was \u00fcber dem Durchschnitt von 45 % liegt.<\/p><p>Nur 29 % der Einzelh\u00e4ndler gaben an, dass sie in andere Messaging-Apps wie WhatsApp und Messenger investieren w\u00fcrden. Das ist weniger als der Durchschnitt von 42 % in den von uns untersuchten Branchen. Aber wie bereits zu Beginn dieses Kapitels erw\u00e4hnt, ist der Einzelhandel die Branche, die diese anderen Messaging-Apps am ehesten nutzt.<\/p><p class=\"mb-0\">Nur 4 % aller befragten Unternehmensleiter gaben an, dass sie im n\u00e4chsten Jahr keine Investitionen in eine dieser M\u00f6glichkeiten planen. Diese Ergebnisse zeigen, dass sich die Welt der digitalen Kundenkommunikation st\u00e4ndig weiterentwickelt und innovative Unternehmen dazu veranlasst, neue M\u00f6glichkeiten zu erkunden und flexibel zu bleiben.<\/p><\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section section-hub-my bg-body\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center justify-content-center\">\r\n                <div class=\"col-md-10 justify-content-center\">\r\n\r\n                                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                                            <div>\r\n                                    \r\n                                    <h3 class=\"h4 mb-0\">Strategische Pl\u00e4ne f\u00fcr die digitale Kommunikation im Jahr 2025<\/h3>                                <\/div>\r\n                            \r\n                            <div class=\"content-body\"><p>Im n\u00e4chsten Jahr <b>planen 46 % aller von uns befragten F\u00fchrungskr\u00e4fte, sich auf die Verbesserung der Integration der Kommunikation mit ihren technischen Systemen zu konzentrieren<\/b>. Und das, obwohl mehr als die H\u00e4lfte angibt, dass sie bereits voll integriert sind. 43 % wird der Einf\u00fchrung neuer Technologien im Jahr 2025 Vorrang einr\u00e4umen. Hier sind einige zus\u00e4tzliche Erkenntnisse:<\/p><p>\u2022 Personalisierungsbem\u00fchungen und die Optimierung bestehender Kommunikationskan\u00e4le wurden beide in rund 40 % F\u00e4llen gew\u00e4hlt.<br><span style=\"font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\">\u2022 Mehr als 35 % der Befragten planen, mehr KI und Automatisierung in ihre Kommunikation zu integrieren.<br><\/span><span style=\"font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\">\u2022 Insgesamt 22 % sagen, dass sie ihre Investitionen in die Kommunikation entweder beibehalten oder reduzieren werden.<br><\/span><span style=\"font-family: -apple-system, BlinkMacSystemFont, \" segoe=\"\" ui=\"\" roboto=\"\" oxygen-sans=\"\" ubuntu=\"\" cantarell=\"\" neue=\"\" sans-serif=\"\">\u2022 Die Befragten aus dem Gesundheitswesen (25 %) gaben am ehesten an, dass sie ihre Investitionen reduzieren w\u00fcrden. Der gleiche Prozentsatz der Unternehmen des Gesundheitswesens plant, die Investitionen beizubehalten. Weniger als 3 % aller anderen Branchen sagten dasselbe.<\/span><\/p><p class=\"mb-0\">Diese Ergebnisse deuten darauf hin, dass die meisten Unternehmen im Jahr 2025 nach M\u00f6glichkeiten suchen werden, ihre Kommunikation zu erweitern und zu verbessern. Und warum nicht? Es ist eine der besten M\u00f6glichkeiten, das Kundenerlebnis zu verbessern und die betriebliche Effizienz zu steigern.<\/p><\/div>                        <\/div>\r\n                    \r\n                                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                                                            <div>\r\n                                    \n\r\n    \r\n    \r\n    \r\n                    <div class=\"position-relative\">\r\n                <div id=\"highcharts_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc\"><\/div>\r\n            <\/div>\r\n        \r\n        <script>\r\n            (function() {\r\n                \/\/ Init chart\r\n                function chartInit_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc() {\r\n                    const chartID = \"highcharts_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc\";\r\n                    const chartContainer = document.getElementById(chartID);\r\n\r\n                    if (!chartContainer) return;\r\n\r\n                    \/\/ Check if chart already existns. Do not init it again\r\n                    if (chartContainer.dataset.initialized === \"true\") {\r\n                        \/\/ console.log(\"Chart already initialized: \" + chartID);\r\n                        return;\r\n                    }\r\n\r\n                    chartContainer.dataset.initialized = \"true\"; \/\/ Mark chart as initialised\r\n\r\n\r\n                    Highcharts.chart(chartID, {\r\n                        credits: {\r\n                            enabled: false,\r\n                        },\r\n                        chart: {\r\n                            type: \"bar\",\r\n                            backgroundColor: \"transparent\"\r\n                            , spacing: [0, 20, 0, 20],\r\n                            \/\/ height: '40%',\r\n                        },\r\n                        title: {\r\n                            text: \"Wie sieht der strategische Ansatz Ihres Unternehmens f\u00fcr Investitionen in die Kundenkommunikation in diesem Jahr aus?<br>(Die Befragten haben alle zutreffenden Angaben ausgew\u00e4hlt.)\",\r\n                            align: \"left\",\r\n                            style: {\r\n                                fontWeight: 400,\r\n                                fontSize: \"1rem\",\r\n                            },\r\n                        },\r\n                        tooltip: {\r\n                            pointFormat: \"<b>{point.y}%<\/b>\",\r\n                        },\r\n                        accessibility: {\r\n                            enabled: false,\r\n                            point: {\r\n                                valueSuffix: \"%\",\r\n                            },\r\n                        }\r\n                        , legend: { enabled: false },\r\n                                xAxis: {\r\n                                    type: 'category',\r\n                                    \/\/ height: '50%',\r\n                                    \r\n                                },\r\n                                yAxis: {\r\n                                    min: 0,\r\n                                    max: 60,\r\n                                    title: {\r\n                                        text: null,\r\n                                    },\r\n                                    gridLineColor: 'transparent',\r\n                                    opposite: true,\r\n                                    labels: {\r\n                                        formatter: function () {\r\n                                            return this.value + '%';\r\n                                        }\r\n                                    },\r\n                                },\r\n                        plotOptions: {\r\n                            \r\n                            bar: {\r\n                                        borderWidth: 0,\r\n                                        borderRadius: '20%',\r\n                                        grouping: false,\r\n                                        events: {\r\n                                            legendItemClick: function () {\r\n                                                return false; \r\n                                            }\r\n                                        },\r\n                                        pointPadding: 0,\r\n                                        \/\/ pointWidth: 20,\r\n                                        groupPadding: 0.1,\r\n                                    },                        },\r\n                        series: [\r\n                             {\r\n                                animation: {\r\n                                    duration: 2000,\r\n                                }\r\n                                ,\r\n                                            color: '#5996ff',\r\n                                            name: 'SDCC-25-Chapter-1-Chart-10_v2',\r\n                                            dataLabels: {\r\n                                                enabled: true,\r\n                                                formatter: function () {\r\n                                                    let returnVal = this.y + '%';\r\n                                                    return returnVal;\r\n                                                },\r\n                                                style:{\r\n                                                fontWeight: '400',\r\n                                                    fontSize: 'clamp(0.75rem, calc(0.75rem + 0.4vw), 1.2rem)'\r\n                                                }\r\n                                            }\r\n                                        ,\r\n\r\n                                data: [\r\n                                    \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Verbesserung der Integration mit dem Tech-Stack<\/span>`,\r\n                                                    y: 46,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Neue Technologien einf\u00fchren<\/span>`,\r\n                                                    y: 43,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Kundenpersonalisierung priorisieren<\/span>`,\r\n                                                    y: 41,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Optimieren bestehender Kan\u00e4le<\/span>`,\r\n                                                    y: 40,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Fokus auf Datensicherheit und Compliance<\/span>`,\r\n                                                    y: 38,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Einf\u00fchrung von mehr KI und Automatisierung<\/span>`,\r\n                                                    y: 35,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Omnichannel-Funktionen ausbauen<\/span>`,\r\n                                                    y: 33,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Bewertung und Konsolidierung von Anbietern<\/span>`,\r\n                                                    y: 18,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Laufende Investitionen beibehalten<\/span>`,\r\n                                                    y: 14,\r\n                                                },\r\n                                            \r\n                                                {\r\n                                                    name: `<span class=\"chart-columns-categories-fs\">Reduzierung der Investitionen in die Kommunikation<\/span>`,\r\n                                                    y: 8,\r\n                                                },\r\n                                                                            ],\r\n                            }\r\n                                                                                ],\r\n                    });\r\n                }\r\n\r\n                document.addEventListener(\"DOMContentLoaded\", function() {\r\n                    const chartElement = document.getElementById(\"highcharts_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc\");\r\n\r\n                    \/\/ on frontend: Init chart only on scroll (if not initialised)\r\n                    function checkAndInitChart() {\r\n                        if (!chartElement || chartElement.dataset.initialized === \"true\") return;\r\n                        if (isScrolledIntoView(chartElement)) {\r\n                            chartInit_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc();\r\n                        }\r\n                    }\r\n\r\n                    window.addEventListener(\"scroll\", checkAndInitChart);\r\n                    window.addEventListener(\"resize\", chartInit_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc, true);\r\n\r\n                    \/\/ If is visible on load, init\r\n                    checkAndInitChart();\r\n                });\r\n\r\n                \/\/ If we are in Block Editor, reinit chart on each change\r\n                            })();\r\n\r\n            \/\/ window.addEventListener('DOMContentLoaded', function() {\r\n            \/\/     let chartInitialized_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc = false;\r\n            \/\/     const chartID_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc = \"highcharts_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc\";\r\n\r\n            \/\/     chartInit_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc(chartID_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc);\r\n\r\n            \/\/     const chartElement_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc = document.getElementById(chartID_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc);\r\n            \/\/     if (window.isScrolledIntoView(chartElement_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc, false)) {\r\n            \/\/         chartInitialized_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc = true;\r\n            \/\/     }\r\n\r\n            \/\/     addEventListener(\"scroll\", (event) => {\r\n            \/\/         if (!chartInitialized_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc) {\r\n            \/\/             const chartElement_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc = document.getElementById(chartID_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc);\r\n            \/\/             if (window.isScrolledIntoView(chartElement_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc, false)) {\r\n            \/\/                 chartInit_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc(chartID_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc);\r\n\r\n            \/\/                 chartInitialized_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc = true;\r\n            \/\/             }\r\n            \/\/         }\r\n            \/\/     });\r\n            \/\/ });\r\n\r\n            \/\/ window.addEventListener('resize', function(event) {\r\n            \/\/     const chartID_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc = \"highcharts_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc\";\r\n            \/\/     chartInit_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc(chartID_block_YmxvY2tfYjNjMGY2YzlkOTU2MjliYTVkYTNjNjgyMzk0NmRjMDc);\r\n            \/\/ }, true);\r\n\r\n            \/\/         <\/script>\r\n\r\n\n\r\n                                <\/div>\r\n                            \r\n                        <\/div>\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section data-content-type=\"hub\"  class=\"section hub-altblock section-hub-py bg-primary-subtle\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center\">\r\n\r\n                \r\n                <div class=\"col-md-9 altblo-content order-1 order-md-1 pb-4 pb-lg-0\">\r\n\r\n\r\n                    <h3 class=\"h3 mb-0\">Sind Sie bereit, die Herausforderungen der Kommunikation zu meistern und die Chancen zu nutzen?<\/h3>\r\n\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Integration der Kommunikation                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Sinch bietet die notwendigen Werkzeuge, um Kundenkommunikationskan\u00e4le in jede Anwendung zu integrieren.<br><br \/>\r\nDazu geh\u00f6ren APIs f\u00fcr E-Mail, Sprachfunktionen, Verifizierungen, SMS\/MMS und erweiterte Nachrichtenkan\u00e4le.<br><br \/>\r\nZus\u00e4tzlich zum reaktionsschnellen, fachkundigen Support von Sinch werden unsere APIs und SDKs mit einer klaren Dokumentation geliefert, die die Erstellung und Skalierung Ihrer eigenen L\u00f6sungen erleichtert.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/de\/apis\/\" class=\"btn-arrow fs-sm \" title=\"Integration der Kommunikation\" target=\"_blank\">Jetzt loslegen<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/ai.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Erkundung der KI-M\u00f6glichkeiten                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Wie kann k\u00fcnstliche Intelligenz Ihre Kommunikationsstrategie verbessern?<br><br \/>\r\nSinch ist wegweisend mit intelligenteren, sichereren KI-L\u00f6sungen.<br><br \/>\r\nDazu geh\u00f6ren Tools, mit denen Sie Ihre Arbeit schneller erledigen, Betrug bek\u00e4mpfen und innovative KI-Sprachbots und Chatbots erstellen k\u00f6nnen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/de\/sinch-ai\/\" class=\"btn-arrow fs-sm \" title=\"Erkundung der KI-M\u00f6glichkeiten\" target=\"_blank\">Jetzt loslegen<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-stack-audio-video.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Reichhaltigere Erfahrungen senden                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Seien Sie ein Early Adopter von RCS und sichern Sie sich einen Wettbewerbsvorteil.<br><br \/>\r\nErwecken Sie Ihre Messaging-Kampagnen zum Leben und steigern Sie gleichzeitig das Vertrauen und die Markenbekanntheit.<br><br \/>\r\nEntdecken Sie die Zukunft, wenn Sie sich die Leistung von RCS zunutze machen und app\u00e4hnliche Erlebnisse im nativen mobilen Posteingang bereitstellen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                            <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/de\/apis\/messaging\/rcs\/\" class=\"btn-arrow fs-sm \" title=\"Reichhaltigere Erfahrungen senden\" target=\"_blank\">Jetzt loslegen<\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"featured_media":159433,"template":"","meta":{"_acf_changed":true},"class_list":["post-161398","scc-chapter","type-scc-chapter","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brancheneinblicke in die Kundenkommunikation - Sinch<\/title>\n<meta name=\"description\" content=\"Entdecken Sie die Ergebnisse einer Umfrage unter F\u00fchrungskr\u00e4ften aus den Bereichen Gesundheitswesen, Finanzen, Einzelhandel und Technologie. Was sind die Chancen und Herausforderungen f\u00fcr die Kundenkommunikation?\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Brancheneinblicke in die Kundenkommunikation - Sinch\" \/>\n<meta property=\"og:description\" content=\"Entdecken Sie die Ergebnisse einer Umfrage unter F\u00fchrungskr\u00e4ften aus den Bereichen Gesundheitswesen, Finanzen, Einzelhandel und Technologie. Was sind die Chancen und Herausforderungen f\u00fcr die Kundenkommunikation?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wearesinch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-02T03:58:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-SCC-Hub-Link-Preview-1200x628-1-1024x536.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreSinch\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/der-stand-der-kundenkommunikation\\\/kapitel\\\/industrie-einblicke\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/de\\\/der-stand-der-kundenkommunikation\\\/kapitel\\\/industrie-einblicke\\\/\",\"name\":\"Brancheneinblicke in die Kundenkommunikation - Sinch\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/der-stand-der-kundenkommunikation\\\/kapitel\\\/industrie-einblicke\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/der-stand-der-kundenkommunikation\\\/kapitel\\\/industrie-einblicke\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/SI-SDCC-Chapter-1-Hero-Business-Insights.png\",\"datePublished\":\"2025-06-16T09:27:56+00:00\",\"dateModified\":\"2026-02-02T03:58:52+00:00\",\"description\":\"Entdecken Sie die Ergebnisse einer Umfrage unter F\u00fchrungskr\u00e4ften aus den Bereichen Gesundheitswesen, Finanzen, Einzelhandel und Technologie. Was sind die Chancen und Herausforderungen f\u00fcr die Kundenkommunikation?\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/der-stand-der-kundenkommunikation\\\/kapitel\\\/industrie-einblicke\\\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sinch.com\\\/de\\\/der-stand-der-kundenkommunikation\\\/kapitel\\\/industrie-einblicke\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/der-stand-der-kundenkommunikation\\\/kapitel\\\/industrie-einblicke\\\/#primaryimage\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/SI-SDCC-Chapter-1-Hero-Business-Insights.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/SI-SDCC-Chapter-1-Hero-Business-Insights.png\",\"width\":1601,\"height\":1600},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/der-stand-der-kundenkommunikation\\\/kapitel\\\/industrie-einblicke\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sinch.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Wie geht es weiter mit der digitalen Kundenkommunikation?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/sinch.com\\\/de\\\/\",\"name\":\"Sinch\",\"description\":\"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch\",\"publisher\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sinch.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#organization\",\"name\":\"Sinch\",\"url\":\"https:\\\/\\\/sinch.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"width\":800,\"height\":496,\"caption\":\"Sinch\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/wearesinch\\\/\",\"https:\\\/\\\/x.com\\\/WeAreSinch\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/sinch\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCZZ2u_B2afTxA0v-xcgfsaw\",\"https:\\\/\\\/www.instagram.com\\\/wearesinch\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Brancheneinblicke in die Kundenkommunikation - Sinch","description":"Entdecken Sie die Ergebnisse einer Umfrage unter F\u00fchrungskr\u00e4ften aus den Bereichen Gesundheitswesen, Finanzen, Einzelhandel und Technologie. Was sind die Chancen und Herausforderungen f\u00fcr die Kundenkommunikation?","robots":{"index":"noindex","follow":"follow"},"og_locale":"de_DE","og_type":"article","og_title":"Brancheneinblicke in die Kundenkommunikation - Sinch","og_description":"Entdecken Sie die Ergebnisse einer Umfrage unter F\u00fchrungskr\u00e4ften aus den Bereichen Gesundheitswesen, Finanzen, Einzelhandel und Technologie. Was sind die Chancen und Herausforderungen f\u00fcr die Kundenkommunikation?","og_url":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/","og_site_name":"Sinch","article_publisher":"https:\/\/www.facebook.com\/wearesinch\/","article_modified_time":"2026-02-02T03:58:52+00:00","og_image":[{"url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-SCC-Hub-Link-Preview-1200x628-1-1024x536.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@WeAreSinch","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"1 Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/","url":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/","name":"Brancheneinblicke in die Kundenkommunikation - Sinch","isPartOf":{"@id":"https:\/\/sinch.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/#primaryimage"},"image":{"@id":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/#primaryimage"},"thumbnailUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-SDCC-Chapter-1-Hero-Business-Insights.png","datePublished":"2025-06-16T09:27:56+00:00","dateModified":"2026-02-02T03:58:52+00:00","description":"Entdecken Sie die Ergebnisse einer Umfrage unter F\u00fchrungskr\u00e4ften aus den Bereichen Gesundheitswesen, Finanzen, Einzelhandel und Technologie. Was sind die Chancen und Herausforderungen f\u00fcr die Kundenkommunikation?","breadcrumb":{"@id":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/#primaryimage","url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-SDCC-Chapter-1-Hero-Business-Insights.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/05\/SI-SDCC-Chapter-1-Hero-Business-Insights.png","width":1601,"height":1600},{"@type":"BreadcrumbList","@id":"https:\/\/sinch.com\/de\/der-stand-der-kundenkommunikation\/kapitel\/industrie-einblicke\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sinch.com\/de\/"},{"@type":"ListItem","position":2,"name":"Wie geht es weiter mit der digitalen Kundenkommunikation?"}]},{"@type":"WebSite","@id":"https:\/\/sinch.com\/de\/#website","url":"https:\/\/sinch.com\/de\/","name":"Sinch","description":"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch","publisher":{"@id":"https:\/\/sinch.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sinch.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/sinch.com\/de\/#organization","name":"Sinch","url":"https:\/\/sinch.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/sinch.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","width":800,"height":496,"caption":"Sinch"},"image":{"@id":"https:\/\/sinch.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/wearesinch\/","https:\/\/x.com\/WeAreSinch","https:\/\/www.linkedin.com\/company\/sinch","https:\/\/www.youtube.com\/channel\/UCZZ2u_B2afTxA0v-xcgfsaw","https:\/\/www.instagram.com\/wearesinch\/"]}]}},"_links":{"self":[{"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/scc-chapter\/161398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/scc-chapter"}],"about":[{"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/types\/scc-chapter"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/media\/159433"}],"wp:attachment":[{"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/media?parent=161398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}